Higher Education

Essential Interviewing: A Programmed Approach to Effective Communication, 8th Edition

  • David R. Evans University of Western Ontario
  • Margaret T. Hearn University of Western Ontario
  • Max R. Uhlemann University of Victoria
  • Allen E. Ivey Distinguished Professor Emeritus, University of Massachusetts, Amherst
  • ISBN-10: 0840034717  |  ISBN-13: 9780840034717
  • 368 Pages
  • Previous Editions: 2008, 2004, 1998
  • © 2011 | Published
  • College Bookstore Wholesale Price = $137.50
  • Newer Edition Available
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With an emphasis on the three major stages of interviewing: exploration, clarification and action, ESSENTIAL INTERVIEWING offers students the same programmed-learning model of interviewing that has successfully trained countless members of the helping professions for nearly 30 years. Based on Ivey’s systematic method of interviewer, counselor, and therapist training, as well as Hearn’s programmed-learning model, the text makes interview skills clear and specific. The authors give students the tools they need to conduct successful interviews with diverse clients in a variety of professional settings, including social work, counseling, nursing, personnel work, and human services.

Features and Benefits

  • Readers actively participate in clients’ stories through engaging narratives. The book presents three possible responses to a client’s statement or question, one of which is more appropriate than the others to give students practice developing effective reactions to common situations.
  • Review Questions in each chapter are given after the teaching frame/interview segments. If readers get three or more answers wrong in this review section, they are encouraged to work through the chapter again. New frames and new questions have been added to this edition.
  • Activity Units, including practice interview checklists and “Points to Remember” sections, appear in each chapter. These elements illustrate the programmed-learning structure of the text.

Table of Contents

1. Programming a Foundation for Learning.
STAGE I: Listening and Exploration.
2. Attending Behavior.
3. Effective Questioning.
4. Reflecting Content.
5. Reflecting Feeling.
6. Integrating Your Exploration Skills.
STAGE II: Clarification: Helping Clients to Clarify Their Experiences and Develop Goals.
7. Confronting.
8. Communicating Feeling and Immediacy.
9. Self-Disclosure.
10. Interpreting.
STAGE III: Action: Helping Clients to Take Action.
11. Information Giving.
12. Structuring for Exploration, Clarification, and Action.
13. Enlisting Cooperation.
STAGE IV: Effective Communication: Facilitating Clarification, Exploration, and Action.
14. Putting it All Together.
Additional Resources.

What's New

  • Expanded coverage of ethics in Chapter 1 helps to ground students in the most current standards of ethical practice.
  • Activity Units at the end of every chapter provide students with more demonstrations of working with multicultural clients.
  • Chapter 3 addresses the use of asking questions to assist in clarification of client issues and problems.
  • Based on reviewer feedback, the examples in the text have been broadened so students throughout the helping professions will find the examples more relevant to their practice goals.

Learning Resource Bundles

Choose the textbook packaged with the resources that best meet your course and student needs. Contact your Learning Consultant for more information.

Bundle: Text + Helping Professions Learning Center 2-Semester Printed Access Card

ISBN-10: 1111976635  | ISBN-13: 9781111976637

List Price = $182.95  | CengageBrain Price = $182.95  | College Bookstore Wholesale Price = $137.51

This Bundle Includes:

  • Essential Interviewing: A Programmed Approach to Effective Communication
    List Price = $182.95  | CengageBrain Price = $182.95  | College Bookstore Wholesale Price = $137.50
  • Helping Professions Learning Center 2-Semester Printed Access Card
    List Price = $32.00  | College Bookstore Wholesale Price = $24.00

Bundle: Text + InfoTrac® College Edition Printed Access Card

ISBN-10:  111198591X | ISBN-13:  9781111985912

List Price = $182.95  | CengageBrain Price = $182.95  | College Bookstore Wholesale Price = $137.51

This Bundle Includes:

  • Essential Interviewing: A Programmed Approach to Effective Communication
    List Price = $182.95  | CengageBrain Price = $182.95  | College Bookstore Wholesale Price = $137.50
  • InfoTrac® College Edition Printed Access Card
    List Price = $32.00  | College Bookstore Wholesale Price = $24.00


All supplements have been updated in coordination with the main title. Select the main title's "About" tab, then select "What's New" for updates specific to title's edition.

For more information about these supplements, or to obtain them, contact your Learning Consultant.

Instructor Supplements

Online Instructor's Manual  (ISBN-10: 0840049552 | ISBN-13: 9780840049551)

Features chapter overviews, suggested classroom exercises, follow-up exercises, and a comprehensive test bank with answer key.

eBank Test Bank  (ISBN-10: 0840049870 | ISBN-13: 9780840049872)

Includes a complete, electronic test bank for faculty use.Chapter overviews, suggested classroom exercises, and follow-up exercises.

Web Site  (ISBN-10: 0840049579 | ISBN-13: 9780840049575)

This companion website provides access to instructor’s ancillaries such as the Online Instructor’s Manual and eBank Test Bank, as well as study materials with “Interviewing Interactions” that present students with a chance to test their knowledge of interviewing choices in a study quiz format.

Student Supplements

Web Site  (ISBN-10: 0840049579 | ISBN-13: 9780840049575)

Find additional discipline resources, as well as text-specific study tools like “Interviewing Interactions,” a tool developed by the authors to hone your knowledge of interviewing choices in a study-quiz format.

List Price = $.00  | College Bookstore Wholesale Price = $.00

Meet the Author

Author Bio

David R. Evans

David R. Evans is professor emeritus at the University of Western Ontario, where he was a member of the Clinical Psychology Program for 30 years. He has been a consultant to numerous agencies, including hospitals, adolescent facilities, addictions facilities, and police services. He holds a Ph.D. in applied psychology from the University of Toronto. He has twice been a visiting scholar at Wolfson College, Cambridge. He is a past president of the Canadian Psychological Association and the Ontario Psychological Association. He also has been a member of the Council of Representatives of the American Psychological Association and a representative to the International Union of Psychological Science. He is the author of numerous books, chapters, journal articles, tests and papers.

Margaret T. Hearn

Margaret T. Hearn has spent over 30 years in the field of psychology. She holds a Ph.D. in counseling psychology from the University of Western Ontario. She has had extensive practical and research experience in clinical health psychology with children and adults at London Health Sciences Centre. Before retirement, her involvement was in the area of hospital management. Dr. Hearn has served as a teacher in the departments of psychology, psychiatry and pediatrics at the University of Western Ontario. She is the author of many books, chapters, articles and papers. In addition she has had extensive involvement with psychology at both a professional and regulatory level.

Max R. Uhlemann

Max R. Uhlemann is Professor of Counseling in the Department of Educational Psychology and Leadership Studies at the University of Victoria where he is Coordinator of the Counseling Graduate Program. He received his doctorate in Counseling Psychology from Colorado State University in 1974. He has been a counselor educator since 1970. He has been a licensed psychologist since 1976. His research and teaching interests include professional and paraprofessional counseling skill training, micro-counseling skill training, interpersonal process in the counseling dyad, multi-cultural issues in counseling, and ethics and legal education and practice. He has had a private practice in counseling and clinical psychology since 1988. The focus of this practice has been on working with individuals experiencing anxiety, depression, grief, loss, and traumatic stress. He was president of the Canadian University and College Counseling Association from 1984 to 1985. He is currently concluding his nine-year editorship of the CANADIAN JOURNAL OF COUNSELING. In 1996, he received the Professional Contribution Award from the Canadian Counseling Association. He has served on ethics committees for the Canadian University and College Counseling Association, College of Psychologists of British Columbia, and Canadian Counseling Association. He is a member of the Canadian Counseling Association, Canadian Psychological Association, College of Psychologists of British Columbia, Canadian Register of Health Service Providers in Psychology, and the Western Association of Counselor Education and Supervision.

Allen E. Ivey

Allen E. Ivey is Distinguished University Professor (emeritus) at the University of Massachusetts, Amherst. A Diplomate in counseling psychology, Dr. Ivey is a Fellow of the American Psychological Association, American Counseling Association, and Asian-American Psychological Association. His work in diversity led him to be honored as a Multicultural Elder at the National Multicultural Conference and Summit. He has written more than 40 books and 200 articles and chapters, translated into 20 languages. Dr. Ivey's undergraduate work was in psychology at Stanford University, followed by a Fulbright Grant to study social work at the University of Copenhagen, Denmark. His doctorate is from Harvard University. He is the originator of the Microskills approach, basic to this book.