Higher Education

Delmar's Comprehensive Medical Assisting: Administrative and Clinical Competencies, 5th Edition

  • includes Premium Website, 2 terms (12 months) Printed Access Card and Medical Office Simulation Software 2.0 CD-ROM
  • Wilburta (Billie) Q. Lindh, CMA Highline Community College
  • Marilyn Pooler Springfield Technical Community College, Springfield, Massachusetts.
  • Carol D. Tamparo, PhD, CMA-A
  • Barbara M. Dahl Whatcom Community College, Bellingham, Washington
  • Julie Morris MedTech College; Atlanta, GA
  • ISBN-10: 113360286X  |  ISBN-13: 9781133602866
  • 1264 Pages
  • Previous Editions: 2010, 2006, 2002
  • © 2014 | Published
  • College Bookstore Wholesale Price = $95.25

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About

Overview

In today's dynamic health care environment, medical assistants are playing an increasingly important role. DELMAR'S COMPREHENSIVE MEDICAL ASSISTING: ADMINISTRATIVE AND CLINICAL COMPETENCIES, Fifth Edition, helps students gain the knowledge and skills needed to succeed in this rewarding, rapidly growing field. Known for its thorough coverage, extensive technical detail, and accurate, up-to-date content, this proven text covers clinical tasks such as taking patients' medical histories, recording vital signs, explaining procedures, and assisting care providers during exams, as well as administrative duties including managing patient information, electronic medical records (EMR), insurance documentation, billing, and bookkeeping. In addition, chapter material and learning objectives are clearly mapped to ABHES, CAAHEP, and MAERB competencies, with an increased focus on professionalism and personal effectiveness, to help students hone practical, real-world skills and prepare for certification. The text also supports effective teaching and learning with a variety of resources to facilitate course planning and help make the most of instructional time. Examples include lecture slides with embedded video, a test bank with 1,700 questions, online quizzes for student assessment, and the popular Critical Thinking Challenge application.

Features and Benefits

  • Special icons integrated within each chapter draw students' attention to information on important topics such as electronic medical records (EMR) and total practice management systems (TPMS).
  • Hundreds of full-color photos and detailed diagrams help bring chapter material to life by illustrating key procedures and showcasing current equipment, making it easier for students to hone essential skills and gain familiarity with the tools of their new trade.
  • An extensive glossary provides definitions of key medical and industry terms in both English and Spanish, providing a convenient reference to help students master the many acronyms and unique terminology of the health care field.
  • This comprehensive text provides unmatched, up-to-date coverage of both clinical and administrative skills, offering everything students need to prepare for a successful career in one of today's most rewarding and high-demand fields.
  • Chapter material and learning objectives throughout the text are mapped to key ABHES, CAAHEP, and MAERB competencies, allowing students to prepare more effectively for certification exams and understand how course material applies to their future roles as working professionals.
  • Over 20 administrative procedures providing hands-on training with Medical Office Simulation Software 2.0.
  • Medical Office Simulation Software 2.0 with enhanced insurance and billing functionality.

Table of Contents

Section I: GENERAL PROCEDURES.
Unit 1: Introduction to Medical Assisting and Health Professions.
1. The Medical Assisting Profession.
2. Health Care Settings and the Health Care Team.
3. History of Medicine.
Unit 2: The Therapeutic Approach.
4. Coping Skills for the Medical Assistant.
5. Therapeutic Communication Skills.
6. The Therapeutic Approach to the Patient with a Life-Threatening Illness.
Unit 3: Responsible Medical Practice.
7. Legal Considerations.
8. Ethical Considerations.
9. Emergency Procedures and First Aid.
Section II: ADMINISTRATIVE PROCEDURES.
Unit 4. Integrated Administrative Procedures.
10. Creating the Facility Environment.
11. Computers in the Ambulatory Care Setting.
12. Telecommunications.
13. Patient Scheduling.
14. Medical Records Management.
15. Written Communications.
16. Medical.
Unit 5: Managing Facility Finances.
17. Medical Insurance.
18. Medical Insurance Coding.
19. Daily Financial Practices.
20. Billing and Collections.
21. Accounting Practices.
Section III: CLINICAL PROCEDURES.
Unit 6: Integrated Clinical Procedures.
22. Infection Control and Medical Asepsis.
23. The Patient History and Documentation.
24. Vital Signs and Measurements.
25. The Physical Examination.
Unit 7: Assisting with Specialty Examinations and Procedures.
26. Obstetrics and Gynecology.
27. Pediatrics.
28. Male Reproductive System.
29. Gerontology.
30. Examinations and Procedures of Body Systems.
Unit 8: Advanced Techniques and Procedures.
31. Assisting with Office/Ambulatory Surgery.
32. Diagnostic Imaging.
33. Rehabilitation and Therapeutic Modalities.
34. Nutrition in Health and Disease.
35. Basic Pharmacology.
36. Calculation of Medication Dosage and Medication Administration.
37. Electrocardiography.
Unit 9: Laboratory Procedures.
38. Regulatory Guidelines for Safety and Quality in the Medical Laboratory.
39. Introduction to the Medical Laboratory.
40. Phlebotomy: Venipuncture and Capillary Puncture.
41. Hematology.
42. Urinalysis.
43. Basic Microbiology.
44. Specialty Laboratory Tests.
Section IV: PROFESSIONAL PROCEDURES.
Unit 10: Office and Human Resources Management.
45. The Medical Assistant as Office Manager.
46. The Medical Assistant as Human Resources Manager.
Unit 11: Entry into the Profession.
47. Preparing for Medical Assisting Credentials.
48. Employment Strategies.
Appendix A: Common Medical Abbreviations and Symbols.
Appendix B: Top 200 Brand Drugs for 2011 by Number of U.S. Prescriptions Dispensed.
Appendix C: Occupational Analysis of the CMA (AAMA).
Appendix D: Medical Assisting Task List.
Appendix E: Software Support: The Critical Thinking Challenge and Medical Office.
Simulation Software.
Glossary of Terms.
Glosario de Términos.
Index.

What's New

  • Extensive updates throughout the text reflect the latest trends and issues (such as the Meaningful Use Initiative), industry best practices, and current technology (including smartphones, social media, and electronic medical records), giving students an accurate, up-to-date understanding of this dynamic field.
  • New material to open each chapter includes content and visuals related to professionalism and its five attributes, practical application questions, objectives based on MAERB/CAAHEP/ABHES competencies, and relevant digital terminology, all designed to provide a strong practical focus right from the start.
  • Throughout each chapter, special icons highlight StudyWARE options and hands-on procedures, which also feature expanded content on professionalism and a new checklist to aid in evaluating student progress.
  • An enhanced Study for Success feature includes more opportunities to integrate ancillary resources, while Certification Review questions in each chapter present course material in a certification testing format to prepare students for exam success.
  • A revised instructor's manual for the Fifth Edition features exercises linked to chapter content and learning activities tailored to diverse learning styles, while a robust study guide includes expanded critical thinking and problem solving exercises, and the competency manual offers step-by-step checklists for procedures.

Alternate Formats

Choose the format that best fits your student's budget and course goals

To customize your learning solution, contact your Learning Consultant for more information.

  • Book Only

    ISBN-10: 1133602835 | ISBN-13: 9781133602835

    List Price = $126.95  | CengageBrain Price = $126.95  | College Bookstore Wholesale Price = $95.25

Learning Resource Bundles

Choose the textbook packaged with the resources that best meet your course and student needs. Contact your Learning Consultant for more information.

ePack: Printed Text + ndTap™ Medical Assisting Instant Access

ISBN-10: 1305597907  | ISBN-13: 9781305597907

List Price = $157.95  | CengageBrain Price = $157.95  | College Bookstore Wholesale Price = $118.75

This Bundle Includes:

  • Delmar's Comprehensive Medical Assisting: Administrative and Clinical Competencies
    List Price = $126.95  | CengageBrain Price = $126.95  | College Bookstore Wholesale Price = $95.25
  • MindTap® Medical Assisting, 2 terms (12 months) Instant Access for Lindh/Pooler/Tamparo/Dahl/Morris' Delmar's Comprehensive Medical Assisting: Administrative and Clinical Competencies
    List Price = $145.00  | CengageBrain Price = $145.00  | College Bookstore Wholesale Price = $145.00


Bundle: Text + iLabs Printed Access Card for Medical Office Simulation Software 2.0

ISBN-10:  1305608690  | ISBN-13:  9781305608696

List Price = $159.95  | CengageBrain Price = $159.95  | College Bookstore Wholesale Price = $120.25

This Bundle Includes:

  • Delmar's Comprehensive Medical Assisting: Administrative and Clinical Competencies
    List Price = $126.95  | CengageBrain Price = $126.95  | College Bookstore Wholesale Price = $95.25
  • iLabs Printed Access Card for Medical Office Simulation Software 2.0
    List Price = $25.00  | College Bookstore Wholesale Price = $25.00


ePack: eBook: Delmar's Comprehensive Medical Assisting: Administrative and Clinical Competencies, 5th + iLab Instant Access for Medical Office Simulation Software Individual Purchase

ISBN-10:  1305608763  | ISBN-13:  9781305608764

List Price = $49.99  | CengageBrain Price = $49.99  | College Bookstore Wholesale Price = $49.99

This Bundle Includes:

  • eBook: Delmar's Comprehensive Medical Assisting: Administrative and Clinical Competencies
    List Price = $24.99  | CengageBrain Price = $24.99  | College Bookstore Wholesale Price = $24.99
  • iLab Instant Access for Medical Office Simulation Software Individual Purchase
    List Price = $25.00  | College Bookstore Wholesale Price = $25.00


ePack: Delmar’s Comprehensive Medical Assisting: Administrative and Clinical Competencies (w/Premium Website Printed Access Card and Medical Office Simulation Software 2.0 CD-ROM), 5th + Medical Assisting Exam Review Online Course - Slimline Institutional Version + LMS Integrated for MindTap® Medical Assisting, 4 terms (24 months) Instant Access

ISBN-10:  130577597X  | ISBN-13:  9781305775978

List Price = $352.95  | CengageBrain Price = $352.95  | College Bookstore Wholesale Price = $265.50

This Bundle Includes:

  • Delmar's Comprehensive Medical Assisting: Administrative and Clinical Competencies
    List Price = $126.95  | CengageBrain Price = $126.95  | College Bookstore Wholesale Price = $95.25
  • Study Guide
    List Price = $87.95  | CengageBrain Price = $87.95  | College Bookstore Wholesale Price = $66.00
  • LMS Integrated for MindTap® Medical Assisting, 4 terms (24 months) Instant Access
    List Price = $166.00  | CengageBrain Price = $166.00  | College Bookstore Wholesale Price = $166.00
  • Medical Assisting Exam Review Online Course - Slimline Institutional Online
    List Price = $108.00  | CengageBrain Price = $108.00  | College Bookstore Wholesale Price = $81.00


Bundle: Text + Competency Manual + Premium Web Site Instant Access + MindTap® Medical Assisting, 2 terms (12 months) Instant Access

ISBN-10:  1337068063  | ISBN-13:  9781337068062

List Price = $191.95  | CengageBrain Price = $191.95  | College Bookstore Wholesale Price = $144.25

This Bundle Includes:

  • Delmar's Comprehensive Medical Assisting: Administrative and Clinical Competencies
    List Price = $126.95  | CengageBrain Price = $126.95  | College Bookstore Wholesale Price = $95.25
  • Competency Manual
    List Price = $33.95  | CengageBrain Price = $33.95  | College Bookstore Wholesale Price = $25.50

  • List Price = $63.00  | CengageBrain Price = $63.00  | College Bookstore Wholesale Price = $63.00
  • MindTap® Medical Assisting, 2 terms (12 months) Instant Access for Lindh/Pooler/Tamparo/Dahl/Morris' Delmar's Comprehensive Medical Assisting: Administrative and Clinical Competencies
    List Price = $145.00  | CengageBrain Price = $145.00  | College Bookstore Wholesale Price = $145.00


Bundle: Text (with Premium Website Printed Access Card and Medical Office Simulation Software 2.0 CD-ROM), 5th + Study Guide + Competency Manual + MindTap® Medical Assisting, 4 terms (24 months) Printed Access Car

ISBN-10:  1305720512  | ISBN-13:  9781305720510

List Price = $313.95  | CengageBrain Price = $313.95  | College Bookstore Wholesale Price = $236.00

This Bundle Includes:

  • Delmar's Comprehensive Medical Assisting: Administrative and Clinical Competencies
    List Price = $126.95  | CengageBrain Price = $126.95  | College Bookstore Wholesale Price = $95.25
  • Study Guide
    List Price = $87.95  | CengageBrain Price = $87.95  | College Bookstore Wholesale Price = $66.00
  • Competency Manual
    List Price = $33.95  | CengageBrain Price = $33.95  | College Bookstore Wholesale Price = $25.50
  • MindTap® Medical Assisting, 4 terms (24 months) Printed Access Card
    List Price = $166.00  | College Bookstore Wholesale Price = $124.50


Printed Text + Study Guide + Competency Manual + MindTap® Medical Assisting, 2 terms (12 months) Instant Access

ISBN-10:  1337068039 | ISBN-13:  9781337068031

List Price = $279.95  | CengageBrain Price = $279.95  | College Bookstore Wholesale Price = $210.25

This Bundle Includes:

  • Competency Manual
    List Price = $33.95  | CengageBrain Price = $33.95  | College Bookstore Wholesale Price = $25.50
  • Delmar's Comprehensive Medical Assisting: Administrative and Clinical Competencies
    List Price = $126.95  | CengageBrain Price = $126.95  | College Bookstore Wholesale Price = $95.25
  • MindTap® Medical Assisting, 2 terms (12 months) Instant Access for Lindh/Pooler/Tamparo/Dahl/Morris' Delmar's Comprehensive Medical Assisting: Administrative and Clinical Competencies
    List Price = $145.00  | CengageBrain Price = $145.00  | College Bookstore Wholesale Price = $145.00
  • Study Guide
    List Price = $87.95  | CengageBrain Price = $87.95  | College Bookstore Wholesale Price = $66.00


Supplements

All supplements have been updated in coordination with the main title. Select the main title's "About" tab, then select "What's New" for updates specific to title's edition.

For more information about these supplements, or to obtain them, contact your Learning Consultant.

Instructor Supplements

Instructor's Manual  (ISBN-10: 1133603041 | ISBN-13: 9781133603047)

Instructor's Resource CD-ROM  (ISBN-10: 1133603084 | ISBN-13: 9781133603085)

Study Guide  (ISBN-10: 1133603017 | ISBN-13: 9781133603016)

Study more effectively and improve your performance at exam time with this comprehensive guide. Written to work hand-in hand with DELMAR'S COMPREHENSIVE MEDICAL ASSISTING: ADMINISTRATIVE AND CLINICAL COMPETENCIES, 5th Edition, this user-friendly guide includes a wide variety of learning tools to help you master the key concepts of the course.

List Price = $87.95  | CengageBrain Price = $87.95  | College Bookstore Wholesale Price = $66.00

Competency Manual  (ISBN-10: 113360322X | ISBN-13: 9781133603221)

List Price = $33.95  | CengageBrain Price = $33.95  | College Bookstore Wholesale Price = $25.50

List Price = $63.00  | CengageBrain Price = $63.00  | College Bookstore Wholesale Price = $63.00

CourseMate, 2 terms (12 months) Instant Access  (ISBN-10: 1133609163 | ISBN-13: 9781133609162)

Cengage Learning's CourseMate brings course concepts to life with interactive learning, study, and exam preparation tools that support the printed textbook. Maximize your course success with the integrated eBook and chapter-specific learning tools that include flashcards, quizzes, videos, and more in your CourseMate. Key Features: Interactive eBook, Engagement Tracker, Learning Objectives, Tutorial Quizzes, Glossary and Flashcards, and Web Links and References.

List Price = $126.95  | CengageBrain Price = $126.95  | College Bookstore Wholesale Price = $126.95

MindTap® Medical Assisting, 4 terms (24 months) Instant Access for Delmar's Comprehensive Medical Assisting: Administrative and Clinical Competencies  (ISBN-10: 1305660285 | ISBN-13: 9781305660281)

MindTap™ Medical Assisting for Lindh/Pooler/Tamparo/Dahl/Morris' Delmar's Comprehensive Medical Assisting: Administrative and Clinical Competencies, 5th Edition is the digital learning solution that helps instructors engage and transform today's students into critical thinkers. Through paths of dynamic assignments and applications that you can personalize, real-time course analytics, and an accessible reader, MindTap helps you turn cookie cutter into cutting edge, apathy into engagement, and memorizers into higher-level thinkers. MindTap Medical Assisting facilitates better student learning outcomes by integrating multimedia assets and content-specific exercises with chapter reading material. Course-specific assets and exercises include video case studies, certification exam style quizzing, and interactive clinical and administrative simulations to help students learn what they need to learn -- and prepare for their career. Access to this product is valid for 12 months of usage.

List Price = $166.00  | CengageBrain Price = $166.00  | College Bookstore Wholesale Price = $166.00

LMS Integrated for MindTap® Medical Assisting, 4 terms (24 months) Instant Access  (ISBN-10: 1305662601 | ISBN-13: 9781305662605)

This access code will provide your students with seamless access to their MindTap Medical Assisting resources from within your campus Learning Management System. Students will be prompted to enter this access code the first time that they click on a link in your course that includes Cengage content. Can add digital product specific info here if needed.

List Price = $166.00  | CengageBrain Price = $166.00  | College Bookstore Wholesale Price = $166.00

LMS Integrated for Learning Labs, 4 terms (24 months) Instant Access  (ISBN-10: 1305662644 | ISBN-13: 9781305662643)

Many of our print offerings are also available in digital formats on www.CengageBrain.com. CengageBrain eBooks & eChapters are compatible with desktop computers and mobile devices such as the iPad, iPhone, iPod Touch, Kindle Fire & Android devices. Students can highlight, take notes and access content without a software download. For more information, visit, http://www.cengagebrain.com/shop/newereader.html

List Price = $104.00  | CengageBrain Price = $104.00  | College Bookstore Wholesale Price = $104.00

Learning Lab, 4 terms (24 months) Instant Access  (ISBN-10: 1305662636 | ISBN-13: 9781305662636)

Many of our print offerings are also available in digital formats on www.CengageBrain.com. CengageBrain eBooks & eChapters are compatible with desktop computers and mobile devices such as the iPad, iPhone, iPod Touch, Kindle Fire & Android devices. Students can highlight, take notes and access content without a software download. For more information, visit, http://www.cengagebrain.com/shop/newereader.html

List Price = $104.00  | CengageBrain Price = $104.00  | College Bookstore Wholesale Price = $104.00

Student Supplements

Study Guide  (ISBN-10: 1133603017 | ISBN-13: 9781133603016)

Study more effectively and improve your performance at exam time with this comprehensive guide. Written to work hand-in hand with DELMAR'S COMPREHENSIVE MEDICAL ASSISTING: ADMINISTRATIVE AND CLINICAL COMPETENCIES, 5th Edition, this user-friendly guide includes a wide variety of learning tools to help you master the key concepts of the course.

List Price = $87.95  | CengageBrain Price = $87.95  | College Bookstore Wholesale Price = $66.00

Competency Manual  (ISBN-10: 113360322X | ISBN-13: 9781133603221)

List Price = $33.95  | CengageBrain Price = $33.95  | College Bookstore Wholesale Price = $25.50

List Price = $63.00  | CengageBrain Price = $63.00  | College Bookstore Wholesale Price = $63.00

CourseMate, 2 terms (12 months) Instant Access  (ISBN-10: 1133609163 | ISBN-13: 9781133609162)

Cengage Learning's CourseMate brings course concepts to life with interactive learning, study, and exam preparation tools that support the printed textbook. Access an integrated eBook, learning tools including flashcards, quizzes, and more, all designed specifically to work with DELMAR'S COMPREHENSIVE MEDICAL ASSISTING: ADMINISTRATIVE AND CLINICAL COMPETENCIES, 5th Edition.

List Price = $126.95  | CengageBrain Price = $126.95  | College Bookstore Wholesale Price = $126.95

LMS Integrated for CourseMate™, 2 terms (12 months)Instant Access  (ISBN-10: 1285744284 | ISBN-13: 9781285744285)

The more you study, the better the results. Make the most of your study time by accessing everything you need to succeed in your health course in one place. Read your eBook, take notes, review flashcards, and take practice quizzes—all online with MindLink for CourseMate.

List Price = $126.95  | CengageBrain Price = $126.95  | College Bookstore Wholesale Price = $126.95

MindTap® Medical Assisting, 2 terms (12 months) Instant Access for Lindh/Pooler/Tamparo/Dahl/Morris' Delmar's Comprehensive Medical Assisting: Administrative and Clinical Competencies  (ISBN-10: 1305115627 | ISBN-13: 9781305115620)

MindTap™ Medical Assisting for Lindh/Pooler/Tamparo/Dahl/Morris' Delmar's Comprehensive Medical Assisting: Administrative and Clinical Competencies, 5th Edition provides you with the tools you need to better manage your limited time -- you can complete assignments whenever and wherever you are ready to learn with course material specially customized for you by your instructor and streamlined in one proven, easy-to-use interface. MindTap Medical Assisting helps you learn what you need to learn -- and prepare for your career -- by integrating multimedia resources and exercises with reading material. You'll find video case studies, certification exam style quizzing, and interactive clinical and administrative simulations. Through these activities and an array of tools and apps -- from note taking to flashcards -- you'll get a true understanding of course concepts, helping you to achieve better grades and setting the groundwork for your future courses. Access to this product is valid for 12 months of usage.

List Price = $145.00  | CengageBrain Price = $145.00  | College Bookstore Wholesale Price = $145.00

MindTap® Medical Assisting, 4 terms (24 months) Instant Access for Delmar's Comprehensive Medical Assisting: Administrative and Clinical Competencies  (ISBN-10: 1305660285 | ISBN-13: 9781305660281)

MindTap™ Medical Assisting for Lindh/Pooler/Tamparo/Dahl/Morris' Delmar's Comprehensive Medical Assisting: Administrative and Clinical Competencies, 5th Edition provides you with the tools you need to better manage your limited time -- you can complete assignments whenever and wherever you are ready to learn with course material specially customized for you by your instructor and streamlined in one proven, easy-to-use interface. MindTap Medical Assisting helps you learn what you need to learn -- and prepare for your career -- by integrating multimedia resources and exercises with reading material. You'll find video case studies, certification exam style quizzing, and interactive clinical and administrative simulations. Through these activities and an array of tools and apps -- from note taking to flashcards -- you'll get a true understanding of course concepts, helping you to achieve better grades and setting the groundwork for your future courses. Access to this product is valid for 12 months of usage.

List Price = $166.00  | CengageBrain Price = $166.00  | College Bookstore Wholesale Price = $166.00

LMS Integrated for MindTap® Medical Assisting, 4 terms (24 months) Instant Access  (ISBN-10: 1305662601 | ISBN-13: 9781305662605)

This access code will provide you with seamless access to your MindTap Medical Assisting resources from within your campus Learning Management System. You will be prompted to enter this access code the first time that you click on a link in your course that includes Cengage content. Can add digital product specific info here if needed.

List Price = $166.00  | CengageBrain Price = $166.00  | College Bookstore Wholesale Price = $166.00

LMS Integrated for Learning Labs, 4 terms (24 months) Instant Access  (ISBN-10: 1305662644 | ISBN-13: 9781305662643)

Many of our print offerings are also available in digital formats on www.CengageBrain.com. CengageBrain eBooks & eChapters are compatible with desktop computers and mobile devices such as the iPad, iPhone, iPod Touch, Kindle Fire & Android devices. Students can highlight, take notes and access content without a software download. For more information, visit, http://www.cengagebrain.com/shop/newereader.html

List Price = $104.00  | CengageBrain Price = $104.00  | College Bookstore Wholesale Price = $104.00

Learning Lab, 4 terms (24 months) Instant Access  (ISBN-10: 1305662636 | ISBN-13: 9781305662636)

Bridging the gap between classroom learning and real-world medical assistant tasks, LEARNING LAB: MEDICAL ASSISTING is an online homework solution that gives you hands-on experience in a wide range of administrative and clinical skills. Each module starts with specific objectives that are mapped to ABHES and CAAHEP standards. Interactive activities and case scenarios build critical thinking skills and help with retention of more difficult concepts, including technical skills such as banking and accounting procedures, medication administration, and laboratory procedures, as well as soft skills such as ethics and professional communication. Each module has a pre-assessment quiz, three to five learning activities, and a post-assessment quiz. You can track your progress through immediate feedback for each activity. Medical assistants have a wide range of clinical and administrative responsibilities. LEARNING LAB: MEDICAL ASSISTING gives you a safe, realistic environment to practice the skills you need on the job.

List Price = $104.00  | CengageBrain Price = $104.00  | College Bookstore Wholesale Price = $104.00

Meet the Author

Author Bio

Wilburta (Billie) Q. Lindh, CMA

Ms. Lindh is Professor Emerita at Highline College in Des Moines, Washington, where she served as Program Director and a consultant to the Medical Assistant Program and received the Outstanding Faculty Member of the Year award. An active member of SeaTac Chapter of the American Association of Medical Assistants (AAMA), Ms. Lindh conducted workshops and lectured across the country. She is the co-author of several textbooks on medical assisting.

Marilyn Pooler

Marilyn S. Pooler, RN, MEd, RMA(AMT), is a Professor in the Medical Assisting Department at Springfield Technical Community College, Springfield, Massachusetts. Marilyn has taught at Springfield for twenty years and previously served as chair of the Medical Assisting Department. She is on the certifying board of the AAMA task force for test construction and is a member of the executive board of the New England Association of Allied Health Educators. She is also a site surveyor for AAMA, reviewing medical assisting programs at schools and colleges seeking accreditation.

Carol D. Tamparo, PhD, CMA-A

Dr. Tamparo is the former Dean of Business and Allied Health at the Lake Washington Institute of Technology in Kirkland, Washington. Co-author of four texts for allied health professionals, she is also a member of the SeaTac American Association of Medical Assistants.

Barbara M. Dahl

Barbara M. Dahl, CMA (AAMA), CPC, served as a faculty member and coordinator of the Medical Assisting Program at Whatcom Community College in Bellingham, Washington, for 20 years. She continues to be an active member of several professional organizations, including the Whatcom County Chapter of Medical Assistants, the Washington State Society of Medical Assistants, the American Association of Medical Assistants (AAMA), and the Washington State Medical Assisting Educators. Dahl is also actively involved in medical management and personnel consulting, curriculum development, and program accreditation advising, as well as advocating for medical assistants to enjoy the right to practice in Washington.

Julie Morris

Julie A. Morris, RN, BSN, CBCS, CCMA, CMAA entered the field of medicine as a phlebotomist at the age of 16. She obtained a Bachelor of Science in Nursing degree from Jacksonville State University. In her three plus decades in health care she has experienced multiple facets of the profession including intensive care, cardiac cath lab, surgical nursing, and owning a home infusion company. She entered the education field in 2009 and served as an Allied Health Program director for a large student population. Teaching has always been her passion. She has taught adult learners in critical care, medical assisting, and medical billing and coding. Ms. Morris is also a Subject Matter Expert, as well as a co-author, for Delmar, Cengage Learning. She is currently the Director of Career Services for Medtech College, placing allied health professionals in Atlanta, GA.