Higher Education

Intentional Interviewing and Counseling: Facilitating Client Development in a Multicultural Society, 8th Edition

  • Allen E. Ivey Distinguished Professor Emeritus, University of Massachusetts, Amherst
  • Mary Bradford Ivey Consultant, Microtraining/Alexander Street Press
  • Carlos P. Zalaquett The Pennsylvania State University
  • ISBN-10: 1285065352  |  ISBN-13: 9781285065359
  • 504 Pages
  • Previous Editions: 2010, 2007, 2003
  • © 2014 | Published
  • College Bookstore Wholesale Price = $129.00
  • Newer Edition Available

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About

Overview

Over 450 data-based studies and years of field testing attest to the effectiveness of the Microskills model in INTENTIONAL INTERVIEWING AND COUNSELING: FACILITATING CLIENT DEVELOPMENT IN A MULTICULTURAL SOCIETY, 8th Edition. This hallmark text enables students of many backgrounds to master basic skills in a step-by-step fashion, thereby rapidly empowering them to use listening and influencing skills as they conduct full interviews. Along the way, students are challenged to re-evaluate their current behaviors and perceptions. As a result, they gain valuable insight about themselves, their strengths, and the areas where they can develop further. By the time they finish reading the text, students will have the ability to adapt their skills to address both individual and multicultural uniqueness, conduct interviews using five different theoretical approaches, and be well on their way to developing a personalized style and theory of interviewing and counseling that matches their own aptitudes and affinities. Available with InfoTrac® Student Collections http://gocengage.com/infotrac.

Features and Benefits

  • INTENTIONAL INTERVIEWING AND COUNSELING: FACILITATING CLIENT DEVELOPMENT IN A MULTICULTURAL SOCIETY, 8th Edition, with its Microskills model, is the most thoroughly researched and classroom-tested counseling skills text available. In this edition, every chapter has been reviewed to further enhance clarity and relevance, and to integrate updated research findings.
  • The popular five-stage interview structure--relationship, story and strengths, goals, restory, and action--integrates these concepts and helps students understand and utilize microskills more effectively. The model also makes is easier for students to generalize the five stages to multiple theories and practices in human relations, social work, counseling, and psychotherapy.
  • Integration of cutting-edge neuroscience includes discussion of the specific impact of neuroscience on interviewing practice. An appendix describes additional practical implications.
  • The book's interactive, dialogical view of the interview illustrates how the language and brain of both counselor and client are changed throughout the process. This coverage helps students understand the concepts of consciousness, short-term memory, and how their skills can help the client move new thoughts, feelings, and behaviors to long-term memory.
  • Readers are shown, step by step, how to conduct effective motivational interviewing counseling, assertiveness-training sessions, decisional interviews, and person-centered interviews.
  • The text helps students master listening and influencing skills, integrate these skills into full interviews, and develop beginning mastery of various approaches to theory. It also illustrates how students can sharpen their observation skills and use those techniques for self-observation and client observation.
  • Ethics and multicultural understanding form the foundation of the Microskills hierarchy and students are encouraged to consider these issues throughout the text. Wellness and positive psychology are added to this foundation, including specifics for conducting a wellness assessment.
  • The "Portfolio of Competencies" provides students with a wide variety of exercises and assessment systems, helping them to examine themselves and their orientation to theory and practice.
  • Each chapter features a sample interview with detailed process notes, research boxes that show the background of important skills, case studies and examples, and boxes and tables that outline key messages in more detail.
  • Multicultural issues and competencies are constantly emphasized in this text, the first to recognize cultural differences in the counseling process.

Table of Contents

As We Begin: Interviewing and Counseling as Science and Art.
Section I: The Foundations of Counseling and Psychotherapy.
1. Toward Intentional Interviewing, Counseling, and Psychotherapy.
2. Ethics, Multicultural Competence, and the Positive Psychology and Wellness Approach.
3. Attending Behavior and Empathy.
4. Observation Skills
Section II: The Basic Listening Sequence: How to Organize a Session.
5. Questions: Opening Communication.
6. Encouraging, Paraphrasing, and Summarizing: Key Skills of Active Listening.
7. Reflecting Feelings: A Foundation of Client Experience.
8. How to Conduct a Five-Stage Counseling Session Using Only Listening Skills.
Section III: Focusing and Empathic Confrontation: Neuroscience, Memory, and the Influencing Skills.
9. Focusing the Counseling Session: Exploring the Story From Multiple Perspectives
10. Empathic Confrontation and the Creative New: Identifying and Challenging Client Conflict
Section IV: Interpersonal Influencing Skills for Creative Change
11. Reflection of Meaning and Interpretation/Reframe: Helping Clients Restory Their Lives.
12. Self-Disclosure and Feedback: Immediacy and Genuineness in Counseling and Therapy
13. Concrete Action Strategies for Client Change: Logical Consequences, Instruction/Psychedocation, Stress Management, and Therapeutic Lifestyle Changes
Section V: Skill Integration, Theory Into Practice, and Determining Personal Style
14. Skill Integration, Decision Counseling, Treatment Planning, and Relapse Prevention
15. How to use Microskills and the Five Stages With Theories of Counseling and Psychotherapy
16. Determining Personal Style and Future Theoretical/Practical Integration.
Appendix A: The Ivey Taxonomy: Definitions and Predicted Results.
Appendix B: The Family Genogram
Appendix C: Counseling, Neuroscience, and Microskills.
References.
Name Index.
Subject Index.

What's New

  • A new chapter on self-disclosure and feedback (Chapter 12) provides increased coverage of these two skills, with special attention paid to their relationship to empathic understanding and immediacy.
  • The book has been revised throughout to reflect recent research findings and developments in the field. For instance, stress management and cognitive-behavioral therapy (CBT) are more central in this edition. There's also increased integration of cutting edge neuroscience with counseling skills.
  • New topics include crisis intervention, using microskills in supervision, intake, trauma, bullying, obesity, stress management, mindfulness, social justice, and termination.
  • Empathy and empathic communication are now centerpieces for the Microskills framework, and are associated with each and every skill.
  • Several chapters (Chapter 9 on confrontation, Chapter 10 on focusing, and Chapter 13 on logical consequences, psychoeducation, and directives) are completely rewritten to incorporate current research and practice, and to further promote student understanding.
  • Chapter 15, which explores applications of microskills to counseling theories, now covers crisis counseling and counseling/coaching.
  • Self-actualization, intentionality, and resilience are clarified as goals for the interview. A new section focuses on client outcomes that counselors like to see as a result of the interview.
  • Five new interview example transcripts with process comments illustrate how skills actually work in an interview.
  • CourseMate, the book's website, has been updated with new video demonstrations. The many case studies and interactive video-based exercises provide important practice and further information that help students build competence.
  • InfoTrac® Student Collections are specialized databases expertly drawn from the Gale Academic One library. Each InfoTrac® Student Collection enhances the student learning experience in the specific course area related to the product. These specialized databases allow access to hundreds of scholarly and popular publications - all reliable sources - including journals, encyclopedias, and academic reports. Learn more and access at: http://gocengage.com/infotrac.

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  • Cengage Advantage Series

    ISBN-10: 1285175786 | ISBN-13: 9781285175782

    List Price = $121.95  | CengageBrain Price = $121.95  | College Bookstore Wholesale Price = $91.50

Learning Resource Bundles

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Bundle: Text + CourseMate Printed Access Card

ISBN-10: 1285575393  | ISBN-13: 9781285575391

List Price = $184.95  | College Bookstore Wholesale Price = $139.00

This Bundle Includes:

  • Intentional Interviewing and Counseling: Facilitating Client Development in a Multicultural Society
    List Price = $171.95  | CengageBrain Price = $171.95  | College Bookstore Wholesale Price = $129.00
  • CourseMate Printed Access Card
    List Price = $120.00  | College Bookstore Wholesale Price = $90.00


ePack: Printed Text + CourseMate Instant Access

ISBN-10:  1305526759  | ISBN-13:  9781305526754

List Price = $184.95  | CengageBrain Price = $184.95  | College Bookstore Wholesale Price = $139.00

This Bundle Includes:

  • Intentional Interviewing and Counseling: Facilitating Client Development in a Multicultural Society
    List Price = $171.95  | CengageBrain Price = $171.95  | College Bookstore Wholesale Price = $129.00
  • CourseMate Instant Access
    List Price = $120.00  | CengageBrain Price = $120.00  | College Bookstore Wholesale Price = $120.00


Printed Text + LMS Integrated for MindTap® Counseling, 1 term (6 months) Instant Access

ISBN-10:  1337064211 | ISBN-13:  9781337064217

List Price = $184.95  | CengageBrain Price = $184.95  | College Bookstore Wholesale Price = $139.00

This Bundle Includes:

  • Intentional Interviewing and Counseling: Facilitating Client Development in a Multicultural Society
    List Price = $171.95  | CengageBrain Price = $171.95  | College Bookstore Wholesale Price = $129.00
  • LMS Integrated for MindTap® Counseling, 1 term (6 months) Instant Access
    List Price = $89.00  | CengageBrain Price = $89.00  | College Bookstore Wholesale Price = $89.00


Supplements

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Instructor Supplements

Online Instructor's Manual with Test Bank and PowerPoint®  (ISBN-10: 1285175557 | ISBN-13: 9781285175553)

Available online to adopters, the Instructor's Manual includes chapter goals and objectives, suggested class procedures, additional discussion of end-of-chapter exercises, and microskills practice exercises. It also includes in the appendices a chapter on developmental counseling and therapy (DCT) that many instructors find useful in beginning skills courses. Students also profit from examining their theoretical/practical preferences via an inventory titled "What Is Your Preferred Style?" This informal instrument provides a framework for looking at how each student relates to clients. The manual, the Test Bank, and PowerPoint® slides are available for download at the password-protected Companion Website (login.cengage.com). STUDENT DESCRIPTION: N/A ISBN: 9781285175461 TITLE: CourseMate Instant Access Code for INTENTIONAL INTERVIEWING AND COUNSELING: FACILITATING CLIENT DEVELOPMENT IN A MULTICULTURAL SOCIETY, 8th Edition INSTRUCTOR DESCRIPTION: Cengage Learning's Counseling CourseMate brings course concepts to life with interactive learning, study, and exam preparation tools that support the printed textbook. CourseMate includes an integrated eBook, glossaries, flashcards, quizzes, videos, and more--as well as Engagement Tracker, a first-of-its-kind tool that monitors student engagement in the course. The accompanying instructor website, available through http://login.cengage.com, offers access to password-protected resources such as an electronic version of the instructor's manual, Test Bank files, and PowerPoint® slides. CourseMate is available with the student text.

Online ExamView®  (ISBN-10: 1285175565 | ISBN-13: 9781285175560)

Available for download from the instructor website, ExamView® testing software includes all the test items from the Test Bank in electronic format, enabling you to create customized tests in print or online.

CourseMate Instant Access  (ISBN-10: 1285175468 | ISBN-13: 9781285175461)

Cengage Learning's CourseMate brings course concepts to life with interactive learning, study, and exam preparation tools that support the printed textbook. Maximize your course success with the integrated eBook and chapter-specific learning tools that include flashcards, quizzes, videos, and more in your CourseMate. Key Features: Interactive eBook, Engagement Tracker, Learning Objectives, Tutorial Quizzes, Glossary and Flashcards, and Web Links and References.

List Price = $120.00  | CengageBrain Price = $120.00  | College Bookstore Wholesale Price = $120.00

MindTap® Counseling, 1 term (6 months) Instant Access for Ivey/Ivey/Zalaquett's Intentional Interviewing and Counseling  (ISBN-10: 1305664914 | ISBN-13: 9781305664913)

MindTap® Counseling for Ivey/Ivey/Zalaquett's Intentional Interviewing and Counseling, 8th Edition is the digital learning solution that helps instructors engage and transform today's students into critical thinkers. Through paths of dynamic assignments and applications that you can personalize, real-time course analytics, and an accessible reader, MindTap helps you turn cookie cutter into cutting edge, apathy into engagement, and memorizers into higher-level thinkers. Help your students become practitioners of their own learning as they master practical skills and build professional confidence. MindTap® Counseling reinforces learned skills and concepts through demonstrated application and gives students a low-pressure environment to practice responsive decision making. As the instructor, you easily design your course to match your own objectives and preferred teaching method, with the help of our dedicated Learning Consultants and Engagement Services.

List Price = $89.00  | CengageBrain Price = $89.00  | College Bookstore Wholesale Price = $89.00

LMS Integrated for CourseMate™, 1 term (6 months) Instant Access  (ISBN-10: 1285742273 | ISBN-13: 9781285742274)

List Price = $120.00  | CengageBrain Price = $120.00  | College Bookstore Wholesale Price = $120.00

Student Supplements

CourseMate Instant Access  (ISBN-10: 1285175468 | ISBN-13: 9781285175461)

Cengage Learning's Counseling CourseMate brings course concepts to life with interactive learning, study, and exam preparation tools that support the printed textbook. Access an integrated eBook, learning tools including glossaries, flashcards, quizzes, and videos, and more in your Counseling CourseMate. Go to CengageBrain.com.

List Price = $120.00  | CengageBrain Price = $120.00  | College Bookstore Wholesale Price = $120.00

CourseMate Printed Access Card  (ISBN-10: 1285175484 | ISBN-13: 9781285175485)

Cengage Learning's Counseling CourseMate brings course concepts to life with interactive learning, study, and exam preparation tools that support the printed textbook. Access an integrated eBook, learning tools including glossaries, flashcards, quizzes, and videos, and more in your Counseling CourseMate. Go to CengageBrain.com.

List Price = $120.00  | College Bookstore Wholesale Price = $90.00

MindTap® Counseling, 1 term (6 months) Instant Access for Ivey/Ivey/Zalaquett's Intentional Interviewing and Counseling  (ISBN-10: 1305664914 | ISBN-13: 9781305664913)

As a student using MindTap® Counseling for Ivey/Ivey/Zalaquett's Intentional Interviewing and Counseling, 8th Edition, you have the tools you need to better manage your limited time, with the ability to complete assignments whenever and wherever you are ready to learn. Course material that is specially customized for you by your instructor in a proven, easy-to-use interface, keeps you engaged and active in the course. MindTap helps you achieve better grades today by cultivating a true understanding of course concepts, and with a mobile app to keep you on track. With a wide array of course specific tools and apps – from note taking to flashcards – you can feel confident that MindTap is a worthwhile and valuable investment in your education. You will stay engaged with real world assignments, such as case studies, and motivated by information that shows where you stand at all times—both individually and compared to the highest performers in class. MindTap eliminates the guesswork, focusing on what’s most important to your instructor with a learning path designed specifically by your instructor and for your course in Counseling. Master the most important information with built-in study tools such as chapter quizzes and flashcards that help you stay organized and use your time efficiently.

List Price = $89.00  | CengageBrain Price = $89.00  | College Bookstore Wholesale Price = $89.00

LMS Integrated for CourseMate™, 1 term (6 months) Instant Access  (ISBN-10: 1285742273 | ISBN-13: 9781285742274)

List Price = $120.00  | CengageBrain Price = $120.00  | College Bookstore Wholesale Price = $120.00

Meet the Author

Author Bio

Allen E. Ivey

Allen E. Ivey is Distinguished University Professor (emeritus) at the University of Massachusetts, Amherst. A Diplomate in counseling psychology, Dr. Ivey is a Fellow of the American Psychological Association, American Counseling Association, and Asian-American Psychological Association. His work in diversity led him to be honored as a Multicultural Elder at the National Multicultural Conference and Summit. He has written more than 40 books and 200 articles and chapters, translated into 20 languages. Dr. Ivey's undergraduate work was in psychology at Stanford University, followed by a Fulbright Grant to study social work at the University of Copenhagen, Denmark. His doctorate is from Harvard University. He is the originator of the Microskills approach, basic to this book.

Mary Bradford Ivey

Mary Bradford Ivey is Senior Consultant at Microtraining/Alexander Street Press and a former Vice President of Microtraining Associates. She has served as visiting professor at the University of Massachusetts, Amherst; the University of Hawai'i, Manoa; and Flinders University, South Australia. She is a retired elementary counselor and a former Stress Management counselor at Amherst College. Her comprehensive elementary program was named one of the top ten in the nation at the Christa McAuliffe Conference. Dr. Ivey earned a master's degree in counseling from the University of Wisconsin, and a doctorate in organizational development at the University of Massachusetts, Amherst. She is the author or co-author of twenty books (translated into multiple languages), as well as several articles and chapters. A Nationally Certified Counselor (NCC), she has presented workshops and keynote lectures with Dr. Allen Ivey throughout the world. She is also known for her work in promoting and explaining development guidance and counseling in the United States and abroad. She is one of the first fifteen honored Fellows of the American Counseling Association and is also a recipient of the American Counseling Association's Ohana Award for her work in multicultural counseling.

Carlos P. Zalaquett

Carlos P. Zalaquett is a Professor in the Department of Educational Psychology, Counseling, and Special Education at The Pennsylvania State University, and a Licensed Mental Health Counselor in the State of Florida. He is also the Vice-President for the United States and Canada of the Society of Interamerican Psychology and Past-President of the Florida Mental Health Counseling Association, the Suncoast Mental Health Counselors Association (SMHCA), and the Florida Behavioral Health Alliance. Dr. Zalaquett is an internationally recognized expert on mental health, counseling, psychotherapy, diversity, and education and has conducted workshops and lectures in eleven countries. He is the author or co-author of more than 50 scholarly publications and five books, including the Spanish version of BASIC ATTENDING SKILLS. He has received many awards, such as the USF Latinos Association's Faculty of the Year, the Tampa Hispanic Heritage's Man of Education Award, and the SMHCA Emeritus Award. His current research uses a neuroscience-based framework to compare brain activity and self-reported decision making. This cutting edge research integrates mind, brain, and body in the exploration of human responses central to counseling and psychotherapy.