This concise, useful guide introduces the necessary basic skills students need to effectively support and guide persons who need assistance from social services systems. A "must read" for human services workers, students, and volunteers, this book provides key information, values, and skills needed to be an effective helper. The authors cover topics such as helping persons living with HIV, working with persons with mental illness, and taking care of oneself. Authors Cynthia Poindexter and Deborah Valentine present an eclectic approach and provide useful information for students taking an introductory course in human services or interviewing or for professional facilitators teaching groups of helpers.
Table of Contents
Section I. LAYING THE GROUNDWORK
1. Introduction: What Does It Mean To Be A Helper?
2. Attitudes And Values Of Helping.
3. Awareness Of Others: Addressing Oppression And Culture.
4. The Helping Relationship.
5. Active Listening Skills.
Section 2. FOUNDATIONS FOR HELPING.
6. The Helping Interview And Problem-Solving Process.
7. Crisis Intervention.
8. Case Management Or Service Coordination.
9. A Family Approach To Human Services.
10. A Group Approach To Human Services.
11. Class Advocacy And Community Organization.
12. Human Services Management And Supervision.
Section 3. APPLICATIONS TO SPECIAL AREAS.
13. Interpersonal Violence.
15. HIV Disease.
16. Developmental Disabilities.
17. Working With Loss And Grief.
Section 4. CARING FOR THE CAREGIVER.
18. Attention To Self.
19. Putting It All Together.