Higher Education

OM4, 4th Edition

  • Includes Review Cards and Decision Sciences & Operations Management CourseMate with eBook Printed Access Card
  • David Alan Collier Florida Gulf Coast University
  • James R. Evans University of Cincinnati
  • ISBN-10: 1133372422  |  ISBN-13: 9781133372424
  • 448 Pages
  • Previous Editions: 2012, 2010, 2009
  • © 2013 | Published
  • College Bookstore Wholesale Price = $60.00
  • Newer Edition Available
  *Why an online review copy?
  • It's the greener, leaner way to review! An online copy cuts down on paper and on time. Reduce the wait (and the weight) of printed texts. Your online copy arrives instantly, and you can review it anytime from your computer or favorite mobile device.

If you prefer a print copy to review, please contact your representative.

About

Overview

Created through a "student-tested, faculty-approved" review process with input from more than 150 students and faculty, Collier/Evan's OM4 provides a streamlined introduction to the core concepts, techniques, and applications of contemporary operations management. This engaging, accessible text combines balanced coverage of manufacturing and service operations with a full suite of proven learning tools in a convenient, affordable package. Perfect for today's diverse learners, OM4 includes integrated student resources, such as flashcards, cases, datasets, games and quizzes. This edition's effective tools, including a robust Instructor's Manual, ExamView® applications, videos, and solutions, make course management even easier. In addition to covering essential principles of operations management, this edition contains the latest OM and business examples featuring companies your students will instantly recognize from the news. The book explores the real-world applications of key concepts, emphasizing how material is both timely and personally relevant. New, unique Microsoft® Excel spreadsheet templates illustrate problem-solving, while five additional chapters, available on the website, offer support if you want to delve further into the quantitative aspects of operations management in your course.

Features and Benefits

  • ENGAGING, ACCESSIBLE PRESENTATION IS COMPREHENSIVE: A streamlined structure with brief, but comprehensive, chapters and a modern design includes numerous examples of OM practices in manufacturing and service organizations that make the text more engaging and accessible without minimizing coverage for your course. Five supplementary chapters are available on the website for instructors who want to delve further into the quantitative aspects of operations management.
  • STUDY CARDS OFFER ON-THE-GO CONVENIENCE: Chapter-In-Review Cards at the back of the Student Edition provide a useful, portable study tool containing key information to help students prepare for class, complete assignments, or study for exams.
  • INSTRUCTOR PREP CARDS SIMPLIFY AND SAVE TIME: Instructor Prep Cards for each chapter in the Instructor's Edition make preparation simple by offering a quick outline of chapter content, a list of corresponding PowerPoint® resources, additional examples, and suggested assignments and discussion questions. PowerPoint® slides, a computerized Test Bank, and an Instructor's Manual are also available.
  • FORMULA CARDS PROVIDE QUICK REFERENCE: Both the Instructor's Edition and Student Edition feature detachable Formula Cards listing all key formulas from the text and the chapters in which they appear, making reference and review easier for instructors and students alike.
  • INNOVATIVE, INTEGRATED PACKAGE INCLUDES BOTH PRINT AND ONLINE CONTENT: A full suite of unique learning tools that appeal to different learning styles is available to students with the purchase of a new book. Quizzes, PowerPoint® slides, videos, and more are only a click away. Key discussion exercises are at the end of each chapter and additional materials are available on the book's website.

Table of Contents

1. Good, Services, and Operations Management.
2. Value Chains.
3. Measuring Performance in Operations.
4. Operations Strategy.
5. Technology and Operations Management.
6. Goods and Service Design.
7. Process Selection, Design, and Analysis.
8. Facility and Work Design.
9. Supply Chain Design.
10. Capacity Management.
11. Forecasting and Demand Planning.
12. Managing Inventories.
13. Resource Management.
14. Operations Scheduling and Sequencing.
15. Quality Management.
16. Quality Control and SPC.
17. Lean Operating Systems.
18. Project Management.
Supplementary Chapters.
A: Work Measurement, Learning Curves, and Standards.
B: Queuing Analysis.
C: Modeling Using Linear Programming.
D: Simulation.
E: Decision Analysis.

What's New

  • NEW, UNIQUE EXCEL® SPREADSHEET TEMPLATES ILLUSTRATE PROBLEM SOLVING: This new edition of OM4 offers a new set of unique Microsoft® Excel spreadsheet templates designed to clearly illustrate and facilitate solving of common numerical problems.
  • MORE END-OF-CHAPTER MATERIAL ENCOURAGES ADDITIONAL PRACTICE: This edition now offers even more varied opportunities for reader practice. The author has increased the number of end-of-chapter problems from 10 to 15 per chapter.
  • FRESH REAL COMPANY ILLUSTRATIONS OFFER MEMORABLE EXAMPLES: New boxed features and applied examples from real companies throughout the book seize students' attention and clearly illustrate key principles.
  • UPDATED CASES DEMONSTRATE PRINCIPLES AT WORK: Several of the Chapter Cases throughout this edition are either revised or completely new to provide an up-to-the-minute look at OM principles in action.
  • NEW COVERAGE ADDRESSES THE LATEST OM DEVELOPMENTS: New chapter material covers the latest topics of critical importance in business today, such as sustainability, business analytics, and global sourcing. In addition, several chapter introductions are completely new to reflect today's most recent developments.

Learning Resource Bundles

Choose the textbook packaged with the resources that best meet your course and student needs. Contact your Learning Consultant for more information.

ePack: Text + Blackboard MindLink for CourseMate Instant Access

ISBN-10: 1305133137  | ISBN-13: 9781305133136

List Price = $87.95  | CengageBrain Price = $87.95  | College Bookstore Wholesale Price = $65.00

This Bundle Includes:

  • Blackboard MindLink for CourseMate, 1 term (6 months) Instant Access
    List Price = $79.95  | CengageBrain Price = $79.95  | College Bookstore Wholesale Price = $79.95
  • OM4
    List Price = $79.95  | CengageBrain Price = $79.95  | College Bookstore Wholesale Price = $60.00


ePack: Printed Text + MindLink for CourseMate Instant Access

ISBN-10:  1305597648 | ISBN-13:  9781305597648

List Price = $87.95  | CengageBrain Price = $87.95  | College Bookstore Wholesale Price = $65.00

This Bundle Includes:

  • OM4
    List Price = $79.95  | CengageBrain Price = $79.95  | College Bookstore Wholesale Price = $60.00
  • MindLink for CourseMate, 1 term (6 months) Instant Access
    List Price = $79.95  | CengageBrain Price = $79.95  | College Bookstore Wholesale Price = $79.95


Supplements

All supplements have been updated in coordination with the main title. Select the main title's "About" tab, then select "What's New" for updates specific to title's edition.

For more information about these supplements, or to obtain them, contact your Learning Consultant.

Instructor Supplements

Instructor's Resource CD-ROM  (ISBN-10: 1285087933 | ISBN-13: 9781285087931)

This completely updated Instructor's Resource CD-ROM reflects the latest content changes in the OM4 text. All instructor materials are available on the convenient, easy-to-use CD. Designed to help facilitate classroom instruction, the Instructor Resources are unique to this edition and include the Instructor's Manual, PowerPoint® lecture slides, ExamView® Test Bank, the Test Bank in Word® and the Instructor's Manual.

CourseMate Instant Access  (ISBN-10: 1285088980 | ISBN-13: 9781285088983)

Cengage Learning's Decision Sciences CourseMate brings course concepts to life with interactive learning, study, and exam preparation tools that support the printed textbook. Watch student comprehension soar as your class works with the printed book and the textbook-specific website. CourseMate delivers an interactive eBook, interactive teaching and learning tools, including quizzes, flashcards, videos. and more. Engagement Tracker, a first-of-its-kind tool, monitors student engagement in the course.

List Price = $74.95  | CengageBrain Price = $74.95  | College Bookstore Wholesale Price = $74.95

WebTutor™ on Blackboard® with eBook on Gateway, 1 term (6 months) Instant Access  (ISBN-10: 128517528X | ISBN-13: 9781285175287)

List Price = $79.95  | College Bookstore Wholesale Price = $79.95

Student Supplements

MindLink for CourseMate, 1 term (6 months) Instant Access  (ISBN-10: 1285311264 | ISBN-13: 9781285311265)

The more you study, the better the results. Make the most of your study time by accessing everything you need to succeed in your operations management course in one place. Read your eBook, take notes, review flashcards, view videos, and take practice quizzes—all online with MindLink for CourseMate.

List Price = $79.95  | CengageBrain Price = $79.95  | College Bookstore Wholesale Price = $79.95

CourseMate Instant Access  (ISBN-10: 1285088980 | ISBN-13: 9781285088983)

The more you study, the better the results. Make the most of your study time by accessing everything you need to succeed in one place. Decision Sciences CourseMate includes an interactive eBook, which allows you to take notes, highlight, bookmark, search the text, and use in-context glossary definitions. You'll find interactive learning tools including quizzes, flashcards, videos, and more.

List Price = $74.95  | CengageBrain Price = $74.95  | College Bookstore Wholesale Price = $74.95

WebTutor™ on Blackboard® with eBook on Gateway, 1 term (6 months) Instant Access  (ISBN-10: 128517528X | ISBN-13: 9781285175287)

List Price = $79.95  | College Bookstore Wholesale Price = $79.95

Blackboard MindLink for CourseMate, 1 term (6 months) Instant Access  (ISBN-10: 1285311485 | ISBN-13: 9781285311487)

The more you study, the better the results. Make the most of your study time by accessing everything you need to succeed in your management course in one place. Read your eBook, take notes, review flashcards, view videos, and take practice quizzes—all online with MindLink for CourseMate on Blackboard.

List Price = $79.95  | CengageBrain Price = $79.95  | College Bookstore Wholesale Price = $79.95

Meet the Author

Author Bio

David Alan Collier

David A. Collier is the Alico Chair of Operations Management in the Lutgert College of Business at Florida Gulf Coast University. He holds a B.S. in Mechanical Engineering, an M.B.A. from the University of Kentucky, and a Ph.D. in Production and Operations Management from The Ohio State University. Dr. Collier has authored five books on service and operations management and is the recipient of numerous awards for outstanding journal articles. He has also written and published eight invited book chapters, has seen seven of his cases reprinted in major marketing and operations management textbooks, and has more than 80 referenced publications. A 2004 citation review found that more than 250 journal articles have referenced Dr. Collier's research. Dr. Collier served on the 1991 and 1992 Board of Examiners for the Malcolm Baldrige National Quality Award, and he has worked with organizations such as AT&T, J.P. Morgan Chase Bank, Child Health Corporation of America, Emery Worldwide, Motorola, John Glenn Institute at The Ohio State University, and the United States Postal Service. He served as faculty leader for a Six Sigma Black Belt Blended (Clicks and Bricks) Executive Program at the Fisher College of Business and has taught in the Executive M.B.A. program at the University of Warwick in England and several other international programs. His current research interest is sports analytics.

James R. Evans

James R. Evans is a professor in the Department of Operations, Business Analytics, and Information Systems in the Lindner College of Business at the University of Cincinnati. His served as president of the Decision Sciences Institute 1997–1998 and 11 years on the Board of Examiners and Panel of Judges for the Malcolm Baldrige National Quality Award. He has been editor of the Quality Management Journal, published by the American Society for Quality, and served on editorial boards of numerous other journals. Dr. Evans has published more than 90 refereed papers and more than 30 editions of books. During the annual Quality Congress in May 2004, the American Society for Quality presented Dr. Evans and co-author Bill Lindsay with the Philip B. Crosby Medal for writing THE MANAGEMENT AND CONTROL OF QUALITY, 6E. The Crosby medal was presented “for authoring a distinguished book contributing significantly to the extension of the philosophy and application of the principles, methods, and techniques of quality management.”