Higher Education

Effective Human Relations: Interpersonal and Organizational Applications, 12th Edition

  • Barry L. Reece Virginia Polytechnic Institute and State University
  • ISBN-10: 1133960839  |  ISBN-13: 9781133960836
  • 456 Pages
  • Previous Editions: 2011, 2008, 2005
  • © 2014 | Published
  • College Bookstore Wholesale Price = $227.00
  • Newer Edition Available
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About

Overview

Teach your students the human relation skills they need to become successful managers in today's workplace with one of the most widely used human relations texts available. EFFECTIVE HUMAN RELATIONS: INTERPERSONAL AND ORGANIZATIONAL APPLICATIONS, 12E uses an organizational perspective to help students understand the disparate factors that influence employee behavior. As one of the most practical and applied texts available, EFFECTIVE HUMAN RELATIONS incorporates hundreds of examples of real human relations issues and practices in successful companies. The text establishes seven major themes of effective human relations communication, self-awareness, self-acceptance, motivation, trust, self-disclosure, and conflict resolution as the foundation for study. Self-assessments and self-development opportunities throughout the book teach students to assume responsibility for improving their personal skills and competencies. This comprehensive edition addresses topics of emerging importance with expanded coverage of generational differences. The text also explores goal setting, the root causes of negative attitudes, the use of "branding" in the job market, technostress, and emotional intelligence. With EFFECTIVE HUMAN RELATIONS, your students gain the insights, knowledge and relationship skills to deal successfully with the wide range of people-related challenges in business today. Available with InfoTrac® Student Collections http://gocengage.com/infotrac.

Features and Benefits

  • Organizational Perspective: EFFECTIVE HUMAN RELATIONS: INTERPERSONAL AND ORGANIZATIONAL APPLICATIONS, 12E uses an organizational perspective to help students better understand the disparate factors that influence employee behavior.
  • Practical Applications: Hundreds of examples of real human relations issues and practices from successful companies keep the principles students are learning within a practical context. "TRY YOUR HAND" activities encourage in-depth practice and thinking. "YOU PLAY THE ROLE" scenarios and engaging role-play exercises provide hands-on experience for students to practice the concepts learned in the chapter. "HUMAN RELATIONS IN ACTION" emphasize "how to" tips and practical, memorable examples from today's real organizations and businesses.
  • Seven Themes of Effective Human Relations: This text establishes seven major themes of effective human relations, communication, self-awareness, self-acceptance, motivation, trust, self-disclosure, and conflict resolution as the foundation for study.
  • Chapter Opening and Closing Cases: Each chapter kicks off with a "Tip of the Iceberg" vignette that engages student interest while introducing the topic. At the end of the chapter, the "Below the Surface" revisits that same example, closing the loop on the real-life example of the chapter concept it illustrated.
  • Skill Assessment and Development: Self-assessments and self-development opportunities throughout the book help students assume responsibility for improving their personal skills and competencies. Students gain the insights, knowledge and relationship skills to deal successfully with the wide range of people-related challenges in business today.
  • Critical Thinking: Critical Thinking exercises asks student to apply critical thinking to specific HR challenges.
  • Advice from Respected Professionals: "Total Person Insights" present thoughts, anecdotes, and advice from some of today's most respected writers, educators, and business leaders.

Table of Contents

Part I: HUMAN RELATIONS: THE KEY TO PERSONAL GROWTH AND CAREER SUCCESS.
1. Introduction to Human Relations.
2. Improving Personal and Organizational Communications.
Part II: CAREER SUCCESS BEGINS WITH KNOWING YOURSELF.
3. Understanding Your Communication Style.
4. Building High Self-Esteem.
5. Personal Values Influence Ethical Choices.
6. Attitudes Can Shape Your Life.
7. Motivating Yourself and Others.
Part III: PERSONAL STRATEGIES FOR IMPROVING HUMAN RELATIONS.
8. Improving Interpersonal Relations with Constructive Self-Disclosure.
9. Achieving Emotional Balance in a Chaotic World.
10. Building Stronger Relationships with Positive Energy.
11. Developing a Professional Presence.
Part IV: IF WE ALL WORK TOGETHER…
12. Team Building; A Leadership Strategy.
13. Resolving Conflict and Dealing with Difficult People.
Part V: SPECIAL CHALLENGES IN HUMAN RELATIONS.
14. Responding to Personal and Work-Related Stress.
15. Valuing Work Force Diversity.
16. The Changing Roles of Men and Women.
Part VI: YOU CAN PLAN FOR SUCCESS.
17. A Life Plan for Effective Human Relations.

What's New

  • Expanded EOC Materials: The end-of-chapter materials have been dramatically expanded and enhanced to provide even more great resources for instructors to use in helping students master key concepts, develop skills, and build self-knowledge. The authors have added new "Career Insights", new" Try Your Hand", and new "Critical Thinking Challenges". Even better, we've brought the favorite online activity, self-assessments, right into the book for convenience.
  • New Cases: At least half of the opening and closing cases have been replaced with new cases, featuring such companies as SAS, BP Oil, Panda Express, and many others.
  • New Step-by-Step Guidance: A new boxed feature provides straightforward "how-to" steps that guide students in mastering concepts and building skills.
  • Updated Content: The authors have thoroughly revised and updated the content with the latest thinking, theories, and data on many of the most important topics of our times: cultural intelligence, current communication technologies, communication skills, self-esteem, conscious living, work-life balance, strengths and talents, moral and ethical choices, and so much more.
  • New Real-world Examples: Providing real-life examples of human relations in the workplace, the authors have incorporated dozens of new examples from companies large and small. Students will recognize names like PricewaterhouseCooper, Cisco Systems, Microsoft, and Zappos, and will learn about smaller yet equally interesting companies like The Container Store, Borrego Solar Systems, Stew Leonard's Markets, the New Belgium Brewing Company, Joie de Vivre Boutiques, and many more.
  • InfoTrac® Student Collections are specialized databases expertly drawn from the Gale Academic One library. Each InfoTrac® Student Collection enhances the student learning experience in the specific course area related to the product. These specialized databases allow access to hundreds of scholarly and popular publications - all reliable sources - including journals, encyclopedias, and academic reports. Learn more and access at: http://gocengage.com/infotrac.

Learning Resource Bundles

Choose the textbook packaged with the resources that best meet your course and student needs. Contact your Learning Consultant for more information.

Printed Text + CourseMate with Career Transitions 2.0 Instant Access

ISBN-10: 1305239210 | ISBN-13: 9781305239210

List Price = $314.95  | CengageBrain Price = $314.95  | College Bookstore Wholesale Price = $237.00

This Bundle Includes:

  • CourseMate with Career Transitions 2.0, 1 term (6 months) Instant Access
    List Price = $211.00  | CengageBrain Price = $211.00  | College Bookstore Wholesale Price = $211.00
  • Effective Human Relations: Interpersonal and Organizational Applications
    List Price = $301.95  | CengageBrain Price = $301.95  | College Bookstore Wholesale Price = $227.00


Efficacy and Outcomes

Reviews

"The text is very readable and digestible, especially by students in applied fields. Students report every term how they are able to take some concepts and apply them at work. They are getting immediate value from the text!"

— Dr. Lisa R. Jackson, Schoolcraft College

"Human Relations in Business is the course I enjoy teaching the most. I have used the Reece book for many years, and I have always liked it."

— Mary Jane Green, Des Moines Area Community College

Supplements

All supplements have been updated in coordination with the main title. Select the main title's "About" tab, then select "What's New" for updates specific to title's edition.

For more information about these supplements, or to obtain them, contact your Learning Consultant.

Instructor Supplements

Instructor's Resource CD-ROM  (ISBN-10: 1133953204 | ISBN-13: 9781133953203)

The Instructor's Resource CD provides all of the instructor's core supplements in one convenient location. The Instructor's Manual provides course lecture guidelines, as well as answers to all of the questions and activities and video case questions. This edition's Test Bank, available in ExamView on the IRCD, has been fully updated to match the new content and has been enhanced with more and higher-level Bloom's questions. The PowerPoint slides have also been fully updated and refreshed.

CourseMate with Career Transitions 2.0, 1 term (6 months) Instant Access  (ISBN-10: 1133958990 | ISBN-13: 9781133958994)

Bring today's human resource management concepts to life for your students with the dynamic, interactive learning and study tools as well as exam preparation resources on this site. This optional site gives students effective study tools, including PowerPoint slides, interactive flashcards and quizzes, learning games, and learning objectives for quick review. To review this site, add EFFECTIVE HUMAN RELATIONS 12E to your bookshelf at www.cengage.com/login.

List Price = $211.00  | CengageBrain Price = $211.00  | College Bookstore Wholesale Price = $211.00

Student Supplements

CourseMate with Career Transitions 2.0, 1 term (6 months) Instant Access  (ISBN-10: 1133958990 | ISBN-13: 9781133958994)

Expand your understanding of the concepts you need for the grade you want now and professional human resource management success later with this invaluable, optional Management CourseMate website. This interactive website offers a rich array of learning resources, including self-study interactive quizzes, games to enhance learning, and interactive flashcards as well as learning objectives for quick review. To purchase access to this site, please visit www.CengageBrain.com.

List Price = $211.00  | CengageBrain Price = $211.00  | College Bookstore Wholesale Price = $211.00

Flash Cards Instant Access  (ISBN-10: 1285798538 | ISBN-13: 9781285798530)

Flashcards designed to work with your text can help you to review and learn essential terms and key concepts. Interactive flashcards include terms and definitions for each chapter. This is instant access product; at the completion of your purchase, simply go to "My Home" and gain immediate access to your product. Note: If you have purchased CourseMate for your title, flash cards are already included.

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Quizzing Instant Access  (ISBN-10: 1285794737 | ISBN-13: 9781285794730)

Interactive practice quizzes designed to work with your text can help you to review and learn essential terms and key concepts. True/false and multiple choice questions are included for each chapter. Check your score and take quizzes again if needed. A reference for where to find more material in the text is included with each answer. This is instant access product; at the completion of your purchase, simply go to "My Home" and gain immediate access to your product. Note: If you have purchased CourseMate for your title, flash cards are already included.

List Price = $6.00  | CengageBrain Price = $6.00  | College Bookstore Wholesale Price = $6.00

Quizzing Instant Access  (ISBN-10: 1285790936 | ISBN-13: 9781285790930)

Interactive practice quizzes and flashcards designed to work with your text can help you to review and learn essential terms and key concepts. Flashcards contain terms and definitions for each chapter. Practice quizzes consist of true/false and multiple choice questions for each chapter. Check your score and take quizzes again if needed. A reference for where to find more material in the text is included with each answer. This is instant access product; at the completion of your purchase, simply go to "My Home" and gain immediate access to your product. Note: If you have purchased CourseMate for your title, practice quizzes and flashcards are already included.

List Price = $6.00  | CengageBrain Price = $6.00  | College Bookstore Wholesale Price = $6.00

Meet the Author

Author Bio

Barry L. Reece

Barry L. Reece is professor emeritus at Virginia Polytechnic Institute and State University. Prior to this, he was on the faculty at the University of Northern Iowa. He received his Ed.D. from the University of Nebraska. Dr. Reece has been actively involved in teaching, research, consulting, and designing training programs throughout his career. He has conducted more than 500 workshops and seminars devoted to leadership, human relations, communications, sales, customer service, and small business operations. He received the Excellence in Teaching Award for classroom teaching at Virginia Tech and the Trainer of the Year Award presented by the Valleys of Virginia Chapter of the American Society for Training and Development. Dr. Reece has contributed to numerous journals and is author or co-author of six college textbooks that have been through a total of 41 editions. He has served as a consultant to Lowe's Companies, Inc., Wachovia Corporation, WLR Foods, Kinney Shoe Corporation, and numerous other profit and not-for-profit organizations.