Higher Education

Essentials of Skilled Helping: Managing Problems, Developing Opportunities, 1st Edition

  • includes Skilled Helping Around the World: Addressing Diversity and Multiculturalism Booklet
  • Gerard Egan Professor Emeritus, Loyola University of Chicago
  • ISBN-10: 0495004871  |  ISBN-13: 9780495004875
  • 352 Pages
  • © 2006 | Published
  • College Bookstore Wholesale Price = $120.00



Internationally recognized for its successful problem-management and opportunity development approach to effective helping, Egan's classic book is now available in a briefer, paperback edition. ESSENTIALS OF SKILLED HELPING offers an accessible presentation of Egan's three-stage model through its streamlined content, simpler language, and case studies.

Table of Contents

1. Introduction to Helping.
2. The Helping Relationship and the Values that Drive it.
3. The Basics of Communication: Visibly Tuning in to Clients and Active Listening.
4. Communicating Empathy and Checking Understanding.
5. The Art of Probing and Summarizing.
6. Helping Clients Challenge Themselves.
7. Challenging Skills and the Wisdom Needed to Use Them.
8. Stage I. Helping Clients Tell Their Stories.
9. Stage II. Helping Clients Identify, Choose, and Shape Problem-Managing Goals.
10. Stage III. Helping Clients Develop Strategies and Plans for Accomplishing Their Goals.
11. The Action Arrow: Helping Clients Overcome Obstacles and Get Results.


All supplements have been updated in coordination with the main title. Select the main title's "About" tab, then select "What's New" for updates specific to title's edition.

For more information about these supplements, or to obtain them, contact your Learning Consultant.

Instructor Supplements

eBank Instructor's Manual with Testbank  (ISBN-10: 0495008753 | ISBN-13: 9780495008750)

This manual, only available electronically via e-mail, contains multiple-choice test items per chapter, chapter overviews, lecture highlights, discussion items, classroom activities, video and Web site recommendations.

InfoTrac® College Edition Printed Access Card  (ISBN-10: 0534558534 | ISBN-13: 9780534558536)

This online research and learning center offers over 20 million full-text articles from nearly 6,000 scholarly and popular periodicals. The articles cover a broad spectrum of disciplines and topics--ideal for every type of researcher. Learn more at www.cengage.com/infotrac. (Access code/card required).

List Price = $32.00  | College Bookstore Wholesale Price = $24.00

Student Supplements

Skilled Helping Around the World: Addressing Diversity and Multiculturalism Booklet  (ISBN-10: 0495092290 | ISBN-13: 9780495092292)

This booklet, written by Gerry Egan, with assistance from Rich McGourty and Hany Shamshoum (cultural insights and edits), demonstrates how the skills described in the Egan book apply to situations with people from different cultures. Egan relates anecdotes about his experiences abroad and in the U.S. with people from different cultures. He goes through the basic skills and describes how each should be used with diverse populations. Thirty-three personalizing exercises provide students with the opportunity to apply the skills covered in the booklet. Bundled free with every new copy of the text!

List Price = $26.95  | CengageBrain Price = $26.95  | College Bookstore Wholesale Price = $20.25

InfoTrac® College Edition Printed Access Card  (ISBN-10: 0534558534 | ISBN-13: 9780534558536)

Save time, save money, and eliminate the trek to the library and long waits for reserved readings with InfoTrac® College Edition, an online university library of more than 5,000 academic and popular magazines, newspapers, and journals.

List Price = $32.00  | College Bookstore Wholesale Price = $24.00

Bundle: Text + InfoTrac®  (ISBN-10: 0495141577 | ISBN-13: 9780495141570)

Short, inexpensive, and thorough! Sounds like the perfect textbook. ESSENTIALS OF SKILLED HELPING: MANAGING PROBLEMS, DEVELOPING OPPORTUNITIES shows you how to both address conflicts and create opportunities at the same time. And because it's packed with case studies and written in a simple style, this helping textbook is easy to use as well as informative. Plus, it's loaded with study tools to help you make sure that you've absorbed all the valuable material that you'll need for your career as a helper.

List Price = $159.95  | CengageBrain Price = $159.95  | College Bookstore Wholesale Price = $120.01

Meet the Author

Author Bio

Gerard Egan

Gerard Egan, Ph.D., is Emeritus Professor of Psychology and Organizational Studies at Loyola University of Chicago. He has written over a dozen books and currently writes in the areas of communication, counseling, business and organization effectiveness, management development, leadership, the management of innovation and change, and organization politics and culture. He also conducts workshops in these areas both in the United States and abroad and is a consultant at a variety of companies and institutions worldwide.