Higher Education

Procedures & Theory for Administrative Professionals, 6th Edition

  • includes CD-ROM
  • Patsy Fulton-Calkins University of North Texas
  • Karin Stulz Northern Michigan University
  • ISBN-10: 0538730528  |  ISBN-13: 9780538730525
  • 544 Pages
  • Previous Editions: 2004, 2000
  • © 2009 | Published
  • College Bookstore Wholesale Price = $125.50
  • Newer Edition Available
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About

Overview

Designed as a capstone for a post-secondary office procedures course, PROCEDURES AND THEORY FOR ADMINISTRATIVE PROFESSIONALS, 6e prepares students for success in today's dynamic workplace. Administrative professionals must be able to adjust to a diversified workforce with emerging technologies and be prepared to function in an expanding and global marketplace. This text equips users to handle whatever workplace challenges may come their way by providing instruction and activities directed toward technology, communication, and human relations. Its emphasis on critical thinking, creative thinking, and lifelong learning provides readers with opportunities for unique solutions and ideas. The sixth edition includes a host of new topics, ranging from business etiquette and e-commerce to globalization and security, and is packed with career tips, professional points, and critical-thinking activities. Both comprehensive and practical, PROCEDURES AND THEORY FOR ADMINISTRATIVE PROFESSIONALS, 6e is an excellent resource for students seeking entry-level assistant positions, preparing for promotion opportunities, or transitioning to a job of greater responsibility.

Features and Benefits

  • Ensuring learners get the most from the text, PROCEDURES AND THEORY FOR ADMINISTRATIVE PROFESSIONALS, 6e is organized around an integrated learning system that emphasizes learning activities tied directly to goals; critical thinking and team-building activities; and technical skills.
  • The student CD includes additional activities that give learners hands-on practice, as well as model documents that illustrate what students can expect to encounter in a real office.
  • The use of technology is incorporated into each chapter through Web activities.
  • Integrated throughout the text, coverage of soft skills "rounds out" the office education process, helping students become proficient in this critical area.
  • Insightful coverage of anger management includes tips on making managing anger a part of everyday behavior.

Table of Contents

Part I: THE WORKPLACE.
1. The Workplace -- Constantly Changing.
2. Workplace Team and Environment.
3. Virtual Assistant.
Part II: WORKFORCE BEHAVIORS.
4. Your Professional Image.
5. Anger, Stress, and Time Management.
6. Ethical Theories and Behaviors.
Part III: COMMUNICATION ESSENTIALS.
7. Written Communications.
8. Verbal Communications and Presentations.
9. Customer Service.
Part IV: TECHNOLOGY BASICS.
10. Technology Update.
11. Workplace Mail and Copying.
12. Telecommunications--Technology and Etiquette.
Part V: RECORDS AND FINANCIAL MANAGEMENT.
13. Managing Paper and Electronic Records.
14. Financial Analyses -- Organizational and Personal.
Part VI: MEETINGS AND TRAVEL.
15. Event Planning.
16. Travel Arrangements.
Part VII. CAREER ADVANCEMENT.
17. Job Search and Advancement.
18. Leadership Theories and Behaviors.
Reference Guide.
Glossary.
Index.

What's New

  • New and improved cases and projects feature new topical issues such as: business etiquette, confidentiality/security, e-Commerce, electronic file management, e-portfolio, globalization, identity theft, medical and legal topics, PDA, project management, synchronizing with MICROSOFT Outlook, smart phones, professional image, and MICROSOFT WINDOWS Vista.
  • A new chapter entitled "Professional Image" teaches students the proper way to present and conduct themselves in a business environment.
  • A new chapter on customer service has been added to stress the significant role that customer service plays in the success of an organization.
  • Additional career planning tools provide even more resources to help students prepare for today's workplace.

Supplements

All supplements have been updated in coordination with the main title. Select the main title's "About" tab, then select "What's New" for updates specific to title's edition.

For more information about these supplements, or to obtain them, contact your Learning Consultant.

Instructor Supplements

Cengage-Hosted WebTutor™ Instant Access Code  (ISBN-10: 0840059469 | ISBN-13: 9780840059468)

Succeed in your administrative professionals course with this anytime, anywhere customized learning solution that reinforces and clarifies complex concepts, provides online quizzes with instant feedback and other online learning tools, and keeps you connected to your textbook, instructor, and classmates.

List Price = $13.00  | CengageBrain Price = $13.00  | College Bookstore Wholesale Price = $13.00

Workbook  (ISBN-10: 0538730536 | ISBN-13: 9780538730532)

Completely revised for the new edition, this powerful resource gives students hands-on practice working with chapter topics in real-world settings. The new workbook includes additional resume samples, self-assessment tools for personal development, stress management, time management, and a survey on ethics.

List Price = $87.95  | CengageBrain Price = $87.95  | College Bookstore Wholesale Price = $66.50

Student Supplements

Cengage-Hosted WebTutor™ Instant Access Code  (ISBN-10: 0840059469 | ISBN-13: 9780840059468)

Succeed in your administrative professionals course with this anytime, anywhere customized learning solution that reinforces and clarifies complex concepts, provides online quizzes with instant feedback and other online learning tools, and keeps you connected to your textbook, instructor, and classmates.

List Price = $13.00  | CengageBrain Price = $13.00  | College Bookstore Wholesale Price = $13.00

Workbook  (ISBN-10: 0538730536 | ISBN-13: 9780538730532)

Maximize your study time and course grades with this powerful resource, which includes additional resumé samples, self-assessment tools for personal development, stress management, time management, a survey on ethics, vocabulary review, language skills practice, and a simulated office activity that gives you practical experience.

List Price = $87.95  | CengageBrain Price = $87.95  | College Bookstore Wholesale Price = $66.50

Meet the Author

Author Bio

Patsy Fulton-Calkins

Dr. Patsy J. Fulton-Calkins’ experience in the field is extensive. Her past experience in the workplace includes working as an administrative professional for large corporations for six years. Early in her career, she completed the CPS certification. Her teaching experience includes over 13 years at the university, community college, and high school levels. In addition to her teaching experience, she has worked as an administrator in the following positions: • Chancellor of Oakland Community College (the chief executive officer), Oakland County, Michigan • President of Brookhaven College, Dallas, Texas • Vice-President of Instruction at El Centro College and Cedar Valley College, Dallas, Texas • Division Chairperson of Business and Social Science, Cedar Valley College, Dallas, Texas Her present position includes working with Tom Monaghan Associates, Inc. as a senior consultant in institutional advancement work with clients across the United States. Additionally, she is an adjunct professor at the university level. Her educational credentials include a B.B.A., an M.B.Ed., and a Ph.D. Honors include Outstanding Alumnus, University of North Texas; Transformational Leader in Community Colleges; Who’s Who in America, Outstanding Woman in Management; Paul Harris Fellow of Rotary International; Beta Gamma Sigma, National Honorary Business Fraternity; and Piper Professor.

Karin Stulz

Karin Stulz has extensive experience in the administrative professional field. Her career at Northern Michigan University began with a variety of full-time administrative professional positions. Karin is now the Assistant Professor-Office Information Systems at Northern Michigan University.