Higher Education

Crisis Intervention Strategies, 7th Edition

  • Richard K. James University of Memphis
  • Burl E. Gilliland Late of University of Memphis
  • ISBN-10: 1111186774  |  ISBN-13: 9781111186777
  • 752 Pages
  • Previous Editions: 2008, 2005, 2001
  • © 2013 | Published
  • College Bookstore Wholesale Price = $189.00
  • Newer Edition Available
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About

Overview

Authoritative and based on the authors’ extensive personal experience in crisis intervention and teaching crisis intervention courses, Crisis Intervention Strategies, 7th Edition presents the latest skills and techniques for handling real crisis situations. The author’s new model clearly illustrates and elucidates the process of dealing with people in crisis: Predispositioning/Engaging/Initiating contact, Problem Exploration/Defining the Crisis, Providing Support, Ensuring Client Safety, Examining Alternatives, Planning to Reestablish Control, Obtaining Commitment, and Follow-up. Using this model, the author then builds specific strategies for handling a myriad of different crisis situations, accompanied in many cases with the dialogue that a practitioner might use when working with the individual in crisis. New videos, available through a DVD and through CourseMate (both of which are available for packaging with the text), correlate with the text and demonstrate crisis intervention techniques for students who must not only understand the theoretical underpinnings of crisis intervention theories, but also apply them in crisis situations.

Features and Benefits

  • A six-step model gives students and practitioners a systemic way of dealing with people in crisis: Defining the Problem, Ensuring Client Safety, Providing Support, Examining Alternatives, Making Plans, and Obtaining Commitment.
  • James examines a wide variety of crisis situations, such as partner violence, addiction, violent behavior, post-traumatic stress disorder, school violence, and hostage situations.
  • A unique triage assessment technique provides students with tools for assessing the severity of the client crisis.
  • Case studies describe how to do specific intervention techniques and explain why those techniques are used.
  • Cases with transcripts of dialogue are sprinkled throughout the book, help illustrate the techniques described and let students "see" the conversations crisis workers might have in dealing with a client in crisis.
  • Unique "Focus on the Crisis Worker" sections present techniques that can keep crisis workers from both psychological and physical harm.
  • Classroom exercises and learning activities, derived from real-life cases, enable students to practice their skills.
  • The book's multicultural emphasis highlights implications for crisis intervention.
  • Exercises at the end of each chapter allow students to "try on" the role of crisis interventionist in the safety of the classroom.

Table of Contents

1. Approaching Crisis Intervention.
2. Culturally Effective Helping.
3. The Intervention and Assessment Models.
4. Tools of the Trade.
5. Crisis Case Handling.
6. Telephone and Online Crisis Counseling.
7. Posttraumatic Stress Disorder.
8. Crisis of Lethality.
9. Sexual Assault.
10. Partner Violence.
11. Chemical Dependency: The Crisis of Addiction.
12. Personal Loss: Bereavement and Grief.
13. Crisis in Schools.
14. Violent Behavior in Institutions.
15. Crisis/Hostage Negotiation .
16. Human Service Workers in Crisis: Burnout, Vicarious Traumatization, and Compassion Fatigue.

What's New

  • New videos, available through a DVD and through CourseMate (both of which are available for packaging with the text), correlate with the text and demonstrate crisis intervention techniques for students who must not only understand the theoretical underpinnings of crisis intervention theories, but also apply them in crisis situations, thus illustrating how the theories play out in crisis scenarios.
  • This updated edition includes references to seminal historical works, as well as new research.
  • Chapter 1 now includes current and topical information relevant to the chapter's discussion of the history of crisis intervention.
  • Chapter 2 contains extensive new material, in particular the use of Brown's social location theory – videos developed for the text include a live scenario using the new theory.
  • Discussion of basic intervention skills is now divided into two chapters, in order to make the content easier for students to manage and to best deliver the material in from a task model.
  • Chapter 4 now covers techniques, and includes the new triage assessment scale.
  • Chapter 5's discussion of case handling has been updated with more coverage of borderline personality disorders.
  • Chapter 6, "Telephone and Online Crisis Counseling," now offers much more discussion of Internet and tele-health applications.
  • Chapter 7's coverage of PTSD has been substantively updated and enhanced, with new content on military veterans as well as military programs, as well as discussion of traumagrams.
  • Case material in Chapter 9 has been refined to better illuminate issues in all three segments discussed in the chapter: adult sexual assault, adult survivor of childhood sexual assault, and child assault.
  • Chapter 13, "Crisis in Schools," now includes more on bullying and cyberbullying, as well as contagion suicide.
  • Chapter 16, which addresses burnout, now includes expanded coverage of compassion fatigue and compassion satisfaction.

Alternate Formats

Choose the format that best fits your student's budget and course goals

To customize your learning solution, contact your Learning Consultant for more information.

  • Cengage Advantage, Looseleaf Edition

    ISBN-10: 1111770611 | ISBN-13: 9781111770617

    List Price = $161.95  | CengageBrain Price = $161.95  | College Bookstore Wholesale Price = $121.50

Learning Resource Bundles

Choose the textbook packaged with the resources that best meet your course and student needs. Contact your Learning Consultant for more information.

ePack: Text + Counseling CourseMate with eBook and Video Instant Access Code

ISBN-10: 1133904696  | ISBN-13: 9781133904694

List Price = $264.95  | CengageBrain Price = $264.95  | College Bookstore Wholesale Price = $199.00

This Bundle Includes:

  • Crisis Intervention Strategies
    List Price = $251.95  | CengageBrain Price = $251.95  | College Bookstore Wholesale Price = $189.00
  • CourseMate Video Instant Access
    List Price = $175.00  | CengageBrain Price = $175.00  | College Bookstore Wholesale Price = $175.00


Bundle: Text + DVD

ISBN-10:  1133904688  | ISBN-13:  9781133904687

List Price = $257.95  | College Bookstore Wholesale Price = $194.00

This Bundle Includes:

  • Crisis Intervention Strategies
    List Price = $251.95  | CengageBrain Price = $251.95  | College Bookstore Wholesale Price = $189.00
  • DVD
    List Price = $42.95  | CengageBrain Price = $42.95  | College Bookstore Wholesale Price = $32.00


Bundle: Text + Counseling CourseMate with eBook and Video Printed Access Card

ISBN-10:  113390467X  | ISBN-13:  9781133904670

List Price = $264.95  | College Bookstore Wholesale Price = $199.00

This Bundle Includes:

  • Crisis Intervention Strategies
    List Price = $251.95  | CengageBrain Price = $251.95  | College Bookstore Wholesale Price = $189.00
  • CourseMate Video Printed Access Card
    List Price = $175.00  | College Bookstore Wholesale Price = $131.00


Bundle: Text + CD-ROM and Workbook for Crisis Intervention, Revised Version

ISBN-10:  1285473647  | ISBN-13:  9781285473642

List Price = $266.95  | CengageBrain Price = $266.95  | College Bookstore Wholesale Price = $201.00

This Bundle Includes:

  • Crisis Intervention Strategies
    List Price = $251.95  | CengageBrain Price = $251.95  | College Bookstore Wholesale Price = $189.00
  • CD-ROM and Workbook for Crisis Intervention, Revised Version
    List Price = $114.95  | CengageBrain Price = $114.95  | College Bookstore Wholesale Price = $86.25


Printed Text + DVD

ISBN-10:  1305588622 | ISBN-13:  9781305588622

List Price = $257.95  | CengageBrain Price = $257.95  | College Bookstore Wholesale Price = $194.00

This Bundle Includes:

  • Crisis Intervention Strategies
    List Price = $251.95  | CengageBrain Price = $251.95  | College Bookstore Wholesale Price = $189.00
  • DVD
    List Price = $42.95  | CengageBrain Price = $42.95  | College Bookstore Wholesale Price = $32.00


Supplements

All supplements have been updated in coordination with the main title. Select the main title's "About" tab, then select "What's New" for updates specific to title's edition.

For more information about these supplements, or to obtain them, contact your Learning Consultant.

Instructor Supplements

Cengage Advantage Books: Crisis Intervention Strategies  (ISBN-10: 1111770611 | ISBN-13: 9781111770617)

Authoritative and based on the authors' extensive experience teaching crisis intervention courses, this best-selling text presents the latest skills and techniques for handling real crisis situations. The author's six-step model clearly illustrates and elucidates the process of dealing with people in crisis: Defining the Problem, Ensuring Client Safety, Providing Support, Examining Alternatives, Making Plans, and Obtaining Commitment. Using this model, the author then builds specific strategies for handling a myriad of different crisis situations, accompanied in many cases with the dialogue that a practitioner might use when working with the individual in crisis. New videos, available through a DVD and through CourseMate (both of which are available for packaging with the text), correlate with the text and demonstrate crisis intervention techniques for students who must not only understand the theoretical underpinnings of crisis intervention theories, but also apply them in crisis situations.

List Price = $161.95  | CengageBrain Price = $161.95  | College Bookstore Wholesale Price = $121.50

CourseMate Video Instant Access  (ISBN-10: 0840064470 | ISBN-13: 9780840064479)

Cengage Learning's Counseling CourseMate brings course concepts to life with interactive learning, study, and exam preparation tools that support the printed textbook. Watch student comprehension soar as your class works with the printed textbook and the textbook-specific website. Counseling CourseMate goes beyond the book to deliver what you need! Learn more at cengage.com/coursemate.

List Price = $175.00  | CengageBrain Price = $175.00  | College Bookstore Wholesale Price = $175.00

Online Instructor's Manual  (ISBN-10: 0840062761 | ISBN-13: 9780840062765)

James' instructor manual includes classroom exercises, role plays, and case studies, as well as practice test questions.

Online Test Bank  (ISBN-10: 0840062796 | ISBN-13: 9780840062796)

The Online Test Bank contains true/false, multiple-choice, and short essay questions with page-number text references.

DVD  (ISBN-10: 1111297991 | ISBN-13: 9781111297992)

These video clips demonstrate various crisis intervention scenarios through the use of role-play by the author and his students. Included scenarios address job loss, complicated grief, domestic violence, psychological autopsy, Critical Incident Stress Debriefing, PTSD, rape, violent students, and suicide. Available online and in DVD format; contact your sales rep for details.

List Price = $42.95  | CengageBrain Price = $42.95  | College Bookstore Wholesale Price = $32.00

Helping Professions Learning Center 2-Semester Instant Access Code  (ISBN-10: 0495500879 | ISBN-13: 9780495500872)

Designed to help you bridge the gap between coursework and practice, the Helping Professions Learning Center (HPLC) offers a centralized online resource that allows students to build skills and gain even more confidence and familiarity with the principles that govern the life of the helping professional. The interactive site consists of: Video Activities organized by curriculum area and accompanied by critical thinking questions; Ethics, Diversity, and Theory-based Case Studies; Flashcards and Practice Quizzes; a Professional Development Center; and a Research and Writing Center.

List Price = $32.00  | CengageBrain Price = $32.00  | College Bookstore Wholesale Price = $32.00

Student Supplements

Cengage Advantage Books: Crisis Intervention Strategies  (ISBN-10: 1111770611 | ISBN-13: 9781111770617)

This authoritative, best-selling text presents the latest skills and techniques for handling real crisis situations. The authors' six-step model clearly illustrates and elucidates the process of dealing with people in crisis: Defining the Problem, Ensuring Client Safety, Providing Support, Examining Alternatives, Making Plans, and Obtaining Commitment. Using this model, the authors then build specific strategies for handling a myriad of different crisis situations, accompanied in many cases with the dialogue that a practitioner might use when working with the individual in crisis. New videos, available through a DVD and through CourseMate (both of which are available for purchase with the text), correlate with the text and demonstrate crisis intervention techniques, ensuring that you not only understand the theoretical underpinnings of crisis intervention theories, but also know how to apply them in crisis situations.

List Price = $161.95  | CengageBrain Price = $161.95  | College Bookstore Wholesale Price = $121.50

CourseMate Video Instant Access  (ISBN-10: 0840064470 | ISBN-13: 9780840064479)

The more you study, the better the results. Make the most of your study time by accessing everything you need to succeed in one place. Read your textbook, take notes, review flashcards, watch videos, and take practice quizzes--online with CourseMate.

List Price = $175.00  | CengageBrain Price = $175.00  | College Bookstore Wholesale Price = $175.00

DVD  (ISBN-10: 1111297991 | ISBN-13: 9781111297992)

These video clips demonstrate various crisis intervention scenarios through the use of role-play by the author and his students. Included scenarios address job loss, complicated grief, domestic violence, psychological autopsy, Critical Incident Stress Debriefing, PTSD, rape, violent students, and suicide.

List Price = $42.95  | CengageBrain Price = $42.95  | College Bookstore Wholesale Price = $32.00

LMS Integrated for CourseMate, 1 term (6 months) Instant Access  (ISBN-10: 1285760921 | ISBN-13: 9781285760926)

The more you study, the better the results. Make the most of your study time by accessing everything you need to succeed in your crisis intervention course in one place. Read your eBook, take notes, review flashcards, and take practice quizzes—all online with MindLink for CourseMate.

List Price = $175.00  | CengageBrain Price = $175.00  | College Bookstore Wholesale Price = $175.00

Flash Cards, 1 term (6 months) Instant Access  (ISBN-10: 1285795571 | ISBN-13: 9781285795577)

Flashcards designed to work with your text can help you to review and learn essential terms and key concepts. Interactive flashcards include terms and definitions for each chapter. This is instant access product; at the completion of your purchase, simply go to "My Home" and gain immediate access to your product. Note: If you have purchased CourseMate for your title, flash cards are already included.

List Price = $4.00  | College Bookstore Wholesale Price = $4.00

Helping Professions Learning Center 2-Semester Instant Access Code  (ISBN-10: 0495500879 | ISBN-13: 9780495500872)

Designed to help you bridge the gap between coursework and practice, the Helping Professions Learning Center (HPLC) offers a centralized online resource that allows you to build your skills and gain even more confidence and familiarity with the principles that govern the life of the helping professional. The interactive site consists of: Video Activities organized by curriculum area and accompanied by critical thinking questions; Ethics, Diversity, and Theory-based Case Studies; Flashcards and Practice Quizzes; a Professional Development Center; and a Research and Writing Center.

List Price = $32.00  | CengageBrain Price = $32.00  | College Bookstore Wholesale Price = $32.00

Quizzing, 1 term (6 months) Instant Access  (ISBN-10: 1285791770 | ISBN-13: 9781285791777)

Interactive practice quizzes designed to work with your text can help you to review and learn essential terms and key concepts. True/false and multiple choice questions are included for each chapter. Check your score and take quizzes again if needed. A reference for where to find more material in the text is included with each answer. This is instant access product; at the completion of your purchase, simply go to "My Home" and gain immediate access to your product. Note: If you have purchased CourseMate for your title, flash cards are already included.

List Price = $6.00  | College Bookstore Wholesale Price = $6.00

Quizzing with Flash Cards, 1 term (6 months) Instant Access  (ISBN-10: 1285787978 | ISBN-13: 9781285787978)

Interactive practice quizzes and flashcards designed to work with your text can help you to review and learn essential terms and key concepts. Flashcards contain terms and definitions for each chapter. Practice quizzes consist of true/false and multiple choice questions for each chapter. Check your score and take quizzes again if needed. A reference for where to find more material in the text is included with each answer. This is instant access product; at the completion of your purchase, simply go to "My Home" and gain immediate access to your product. Note: If you have purchased CourseMate for your title, practice quizzes and flashcards are already included.

List Price = $6.00  | College Bookstore Wholesale Price = $6.00

Meet the Author

Author Bio

Richard K. James

Richard "Dick" James is a Crader Professor of Counseling at the University of Memphis. He is a licensed psychologist and licensed professional counselor. He also is a Nationally Certified School Counselor. He is currently coordinator of psychological assessment at the University of Memphis Center for Rehabilitation and teaches graduate classes in crisis intervention, theories of counseling, and school counseling at the University of Memphis. He trains police officers for crisis intervention with the mentally ill and consults on crisis intervention planning and techniques with schools, agencies, prisons and businesses.

Burl E. Gilliland

Burl Gilliland was a twice Distinguished Professor Emeritus who taught in the Department of Counseling, Educational Psychology, and Research at the University of Memphis. He was instrumental in founding the Ph.D. Program in Counseling Psychology in Memphis and served as the program director for more than a dozen years. He was recipient of the Martin Luther King, Jr. Human Rights Award for his work in race relations and human relations. He was a licensed psychologist, licensed professional counselor, and licensed school counselor. He was also a retired Captain in the U. S. Naval Reserve, having seen service in World War II and combat duty in the Korean War. He served in extensive consultative capacities with a variety of agencies, police departments, and medical and educational institutions, including service for 18 years as school psychologist for the Milan, Tennessee School District. He was active in both APA and ACA.