Higher Education

Delmar's Administrative Medical Assisting, 5th Edition

  • includes Premium Website, 2 terms (12 months) Printed Access Card and Medical Office Simulation Software 2.0 CD-ROM
  • Wilburta (Billie) Q. Lindh Highline Community College
  • Marilyn Pooler Springfield Technical Community College, Springfield, Massachusetts.
  • Carol D. Tamparo
  • Barbara M. Dahl Whatcom Community College, Bellingham, Washington
  • Julie Morris
  • ISBN-10: 1133602991  |  ISBN-13: 9781133602996
  • 688 Pages
  • Previous Editions: 2010, 2006, 2002
  • © 2014 | Published
  • College Bookstore Wholesale Price = $85.50
  • Newer Edition Available
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About

Overview

In today's dynamic health care environment, medical assistants are playing an increasingly important role. DELMAR'S ADMINISTRATIVE MEDICAL ASSISTING, Fifth Edition, helps students gain the knowledge and skills needed to succeed in this rewarding, rapidly growing field. Known for its thorough coverage, extensive technical detail, and accurate, up-to-date content, this proven text covers clinical tasks such as taking patients' medical histories, recording vital signs, explaining procedures, and assisting care providers during exams, as well as administrative duties including managing patient information, electronic medical records (EMR), insurance documentation, billing, and bookkeeping. In addition, chapter material and learning objectives are clearly mapped to ABHES, CAAHEP, and MAERB competencies, with an increased focus on professionalism and personal effectiveness, to help students hone practical, real-world skills and prepare for certification. The text also supports effective teaching and learning with a variety of resources to facilitate course planning and help make the most of instructional time. Examples include lecture slides with embedded video, a test bank with 1,700 questions, online quizzes for student assessment, and the popular Critical Thinking Challenge application.

Features and Benefits

  • Extensive updates throughout the text reflect the latest trends and issues (such as the Meaningful Use Initiative), industry best practices, and current technology (including smartphones, social media, and electronic medical records), giving students an accurate, up-to-date understanding of this dynamic field.
  • New material to open each chapter includes content and visuals related to professionalism and its five attributes, practical application questions, objectives based on MAERB/CAAHEP/ABHES competencies, and relevant digital terminology, all designed to provide a strong practical focus right from the start.
  • Throughout each chapter, special icons highlight StudyWARE options and hands-on procedures, which also feature expanded content on professionalism and a new checklist to aid in evaluating student progress.
  • An enhanced Study for Success feature includes more opportunities to integrate ancillary resources, while Certification Review questions in each chapter present course material in a certification testing format to prepare students for exam success.
  • A revised instructor's manual for the Fifth Edition features exercises linked to chapter content and learning activities tailored to diverse learning styles, while a robust study guide includes expanded critical thinking and problem solving exercises, and the competency manual offers step-by-step checklists for procedures.
  • Special icons integrated within each chapter draw students' attention to information on important topics such as electronic medical records (EMR) and total practice management systems (TPMS).
  • Hundreds of full-color photos and detailed diagrams help bring chapter material to life by illustrating key procedures and showcasing current equipment, making it easier for students to hone essential skills and gain familiarity with the tools of their new trade.
  • An extensive glossary provides definitions of key medical and industry terms in both English and Spanish, providing a convenient reference to help students master the many acronyms and unique terminology of the health care field.
  • This comprehensive text provides unmatched, up-to-date coverage of both clinical and administrative skills, offering everything students need to prepare for a successful career in one of today's most rewarding and high-demand fields.
  • Chapter material and learning objectives throughout the text are mapped to key ABHES, CAAHEP, and MAERB competencies, allowing students to prepare more effectively for certification exams and understand how course material applies to their future roles as working professionals.
  • Over 20 administrative procedures providing hands-on training with Medical Office Simulation Software 2.0.
  • Medical Office Simulation Software 2.0 with enhanced insurance and billing functionality.

Table of Contents

Section I: GENERAL PROCEDURES.
Unit 1: Introduction to Medical Assisting and Health Professions.
1. The Medical Assisting Profession.
2. Health Care Settings and the Health Care Team.
3. History of Medicine.
Unit 2: The Therapeutic Approach.
4. Coping Skills for the Medical Assistant.
5. Therapeutic Communication Skills.
6. The Therapeutic Approach to the Patient with a Life-Threatening Illness.
Unit 3: Responsible Medical Practice.
7. Legal Considerations.
8. Ethical Considerations.
9. Emergency Procedures and First Aid.
Section II: ADMINISTRATIVE PROCEDURES.
Unit 4. Integrated Administrative Procedures.
10. Creating the Facility Environment.
11. Computers in the Ambulatory Care Setting.
12. Telecommunications.
13. Patient Scheduling.
14. Medical Records Management.
15. Written Communications.
16. Medical.
Unit 5: Managing Facility Finances.
17. Medical Insurance.
18. Medical Insurance Coding.
19. Daily Financial Practices.
20. Billing and Collections.
21. Accounting Practices.
Section III: PROFESSIONAL PROCEDURES.
Unit 6: Office and Human Resources Management.
22. The Medical Assistant as Office Manager.
23. The Medical Assistant as Human Resources Manager.
Unit 7: Entry into the Profession.
24. Preparing for Medical Assisting Credentials.
25. Employment Strategies.
Appendix A: Common Medical Abbreviations and Symbols.
Appendix B: Top 50 Brand Drugs for 2007 by Number of U.S. Prescriptions Dispensed.
Appendix C: Occupational Analysis of the CMA (AAMA).
Appendix D: Medical Assisting Task List.
Appendix E: Software Support: The Critical Thinking Challenge and Medical Office.
Simulation Software.
Glossary of Terms.
Glosario de Términos.
Index.

Alternate Formats

Choose the format that best fits your student's budget and course goals

To customize your learning solution, contact your Learning Consultant for more information.

  • Book Only

    ISBN-10: 1133602916 | ISBN-13: 9781133602910

    List Price = $113.95  | CengageBrain Price = $113.95  | College Bookstore Wholesale Price = $85.50

Learning Resource Bundles

Choose the textbook packaged with the resources that best meet your course and student needs. Contact your Learning Consultant for more information.

Bundle: Text + MindTap® Medical Assisting Printed Access Card

ISBN-10: 1305414497  | ISBN-13: 9781305414495

List Price = $159.95  | CengageBrain Price = $159.95  | College Bookstore Wholesale Price = $120.25

This Bundle Includes:

  • Delmar's Administrative Medical Assisting
    List Price = $113.95  | CengageBrain Price = $113.95  | College Bookstore Wholesale Price = $85.50
  • MindTap® Medical Assisting, 2 term (12 months) Printed Access Card
    List Price = $147.00  | College Bookstore Wholesale Price = $110.25


Bundle: Text + Premium Website, 2 terms (12 months) Printed Access Card + Medical Office Simulation Software 2.0 CD-ROM + Study Guide + MindTap® Medical Assisting, 2 term (12 months) Printed Access Card

ISBN-10:  130538623X  | ISBN-13:  9781305386235

List Price = $237.95  | CengageBrain Price = $237.95  | College Bookstore Wholesale Price = $179.25

This Bundle Includes:

  • Delmar's Administrative Medical Assisting
    List Price = $113.95  | CengageBrain Price = $113.95  | College Bookstore Wholesale Price = $85.50
  • Study Guide
    List Price = $78.95  | CengageBrain Price = $78.95  | College Bookstore Wholesale Price = $59.00
  • MindTap® Medical Assisting, 2 term (12 months) Printed Access Card
    List Price = $147.00  | College Bookstore Wholesale Price = $110.25


Bundle: Text + Study Guide + Competency Manual

ISBN-10:  128571511X  | ISBN-13:  9781285715117

List Price = $226.95  | CengageBrain Price = $226.95  | College Bookstore Wholesale Price = $170.50

This Bundle Includes:

  • Delmar's Administrative Medical Assisting
    List Price = $113.95  | CengageBrain Price = $113.95  | College Bookstore Wholesale Price = $85.50
  • Study Guide
    List Price = $78.95  | CengageBrain Price = $78.95  | College Bookstore Wholesale Price = $59.00
  • Competency Manual
    List Price = $34.95  | CengageBrain Price = $34.95  | College Bookstore Wholesale Price = $26.00


Bundle: Text + iLabs Printed Access Card for Medical Office Simulation Software 2.0

ISBN-10:  1305608674  | ISBN-13:  9781305608672

List Price = $146.95  | CengageBrain Price = $146.95  | College Bookstore Wholesale Price = $110.50

This Bundle Includes:

  • Delmar's Administrative Medical Assisting
    List Price = $113.95  | CengageBrain Price = $113.95  | College Bookstore Wholesale Price = $85.50
  • iLabs Printed Access Card for Medical Office Simulation Software 2.0
    List Price = $25.00  | College Bookstore Wholesale Price = $25.00


ePack: eBook: Delmar's Administrative Medical Assisting, 5th + iLab Instant Access for Medical Office Simulation Software Individual Purchase

ISBN-10:  1305608682 | ISBN-13:  9781305608689

List Price = $47.49  | CengageBrain Price = $47.49  | College Bookstore Wholesale Price = $47.49

This Bundle Includes:

  • eBook: Delmar's Administrative Medical Assisting
    List Price = $22.49  | CengageBrain Price = $22.49  | College Bookstore Wholesale Price = $22.49
  • iLab Instant Access for Medical Office Simulation Software Individual Purchase
    List Price = $25.00  | College Bookstore Wholesale Price = $25.00


Efficacy and Outcomes

Reviews

"I love this book. I have seen many MA books out there and this book really offers it all."

— Kimberly Hockaday

"We are satisfied with the book as it covers all of our syllabus contents and it covers all components required by CAAHEP."

— Ekbal Fakhoury, MD

Supplements

All supplements have been updated in coordination with the main title. Select the main title's "About" tab, then select "What's New" for updates specific to title's edition.

For more information about these supplements, or to obtain them, contact your Learning Consultant.

Instructor Supplements

Instructor's Manual  (ISBN-10: 1133603122 | ISBN-13: 9781133603122)

The instructor's Manual serves as an instructional resource and provides teaching tips or guidelines, lesson outlines, case activities, and answers to review and test questions.

Instructor's Resource CD-ROM  (ISBN-10: 1133603327 | ISBN-13: 9781133603320)

The Instructor Resources includes PowerPoint® presentations for each core textbook chapter, computerized test bank, Instructor's Manual, and other text-specific resources.

Study Guide  (ISBN-10: 1133603106 | ISBN-13: 9781133603108)

The study guide is designed to help students retain key chapter content and apply critical thinking skills. Expanded activities include new critical thinking exercises, web activities, and hands-on applications.

List Price = $78.95  | CengageBrain Price = $78.95  | College Bookstore Wholesale Price = $59.00

Competency Manual  (ISBN-10: 1133603246 | ISBN-13: 9781133603245)

The competency manual provides step-by-step procedure checklists to practice competencies required for an entry-level medical assistant. The manual also includes assessment information required to complete the competencies, as well as any necessary forms.

List Price = $34.95  | CengageBrain Price = $34.95  | College Bookstore Wholesale Price = $26.00

Premium Web Site Instant Access Code  (ISBN-10: 1133605834 | ISBN-13: 9781133605836)

The Premium Website is a password-protected Student Companion Site that provides additional course content, study aids, and activities to help students succeed in the course. The Premium Website also contains StudyWare™ activities, which lets students have fun while increasing their knowledge. This dynamic resource is packed with interactive games, quizzes with immediate feedback and other unique features. In addition, the website also includes Critical Thinking Challenge 3.0, which presents students with difficult scenarios in which they must use their critical thinking skills to choose the most appropriate response to the situation.

List Price = $29.00  | CengageBrain Price = $29.00  | College Bookstore Wholesale Price = $29.00

CourseMate Instant Access  (ISBN-10: 1133609244 | ISBN-13: 9781133609247)

Cengage Learning's [Discipline] CourseMate brings course concepts to life with interactive learning, study, and exam preparation tools that support the printed textbook. Watch student comprehension soar as your class works with the printed textbook and the textbook-specific website. [Discipline] CourseMate goes beyond the book to deliver what you need!

List Price = $113.95  | CengageBrain Price = $113.95  | College Bookstore Wholesale Price = $113.95

Student Supplements

LMS Integrated for CourseMate™, 2 terms (12 months)Instant Access  (ISBN-10: 1285744322 | ISBN-13: 9781285744322)

List Price = $113.95  | CengageBrain Price = $113.95  | College Bookstore Wholesale Price = $113.95

Study Guide  (ISBN-10: 1133603106 | ISBN-13: 9781133603108)

The study guide is designed to help students retain key chapter content and apply critical thinking skills. Expanded activities include new critical thinking exercises, web activities, and hands-on applications.

List Price = $78.95  | CengageBrain Price = $78.95  | College Bookstore Wholesale Price = $59.00

Competency Manual  (ISBN-10: 1133603246 | ISBN-13: 9781133603245)

The competency manual provides step-by-step procedure checklists to practice competencies required for an entry-level medical assistant. The manual also includes assessment information required to complete the competencies, as well as any necessary forms.

List Price = $34.95  | CengageBrain Price = $34.95  | College Bookstore Wholesale Price = $26.00

Premium Web Site Instant Access Code  (ISBN-10: 1133605834 | ISBN-13: 9781133605836)

The Premium Website is a password-protected Student Companion Site that provides additional course content, study aids, and activities to help students succeed in the course. The Premium Website also contains StudyWare™ activities, which lets students have fun while increasing their knowledge. This dynamic resource is packed with interactive games, quizzes with immediate feedback and other unique features. In addition, the website also includes Critical Thinking Challenge 3.0, which presents students with difficult scenarios in which they must use their critical thinking skills to choose the most appropriate response to the situation.

List Price = $29.00  | CengageBrain Price = $29.00  | College Bookstore Wholesale Price = $29.00

CourseMate Instant Access  (ISBN-10: 1133609244 | ISBN-13: 9781133609247)

The more you study, the better the results. Make the most of your study time by accessing everything you need to succeed in one place. Read your textbook, take notes, review flashcards, watch videos, and take practice quizzes—online with CourseMate.

List Price = $113.95  | CengageBrain Price = $113.95  | College Bookstore Wholesale Price = $113.95

Flash Cards Instant Access  (ISBN-10: 130521031X | ISBN-13: 9781305210318)

Flash cards are effective study aids especially when you only have a limited amount of time. These flash cards work with your title and can help you to review and learn essential terms and key concepts. This is instant access product; at the completion of your purchase, simply go to "My Home" and gain immediate access to your product. Note: If you have purchased CourseMate for your title, flash cards are already included.

List Price = $4.00  | CengageBrain Price = $4.00  | College Bookstore Wholesale Price = $4.00

Quizzing Instant Access  (ISBN-10: 1305207637 | ISBN-13: 9781305207639)

Quizzes are effective study aids especially when you only have a limited amount of time. These quizzes work with your title and can help you to review and learn essential terms and key concepts. This is instant access product; at the completion of your purchase, simply go to "My Home" and gain immediate access to your product. Note: If you have purchased CourseMate for your title, quizzes are already included.

List Price = $5.00  | CengageBrain Price = $5.00  | College Bookstore Wholesale Price = $5.00

Quizzing with Flash Cards Instant Access  (ISBN-10: 1305205073 | ISBN-13: 9781305205079)

Flash cards and quizzes are effective study aids especially when you only have a limited amount of time. These flash cards and quizzes work with your title and can help you to review and learn essential terms and key concepts. This is instant access product; at the completion of your purchase, simply go to "My Home" and gain immediate access to your product. Note: If you have purchased CourseMate for your title, flash cards and quizzes are already included.

List Price = $6.00  | CengageBrain Price = $6.00  | College Bookstore Wholesale Price = $6.00

Meet the Author

Author Bio

Wilburta (Billie) Q. Lindh

Ms. Lindh, CMA (AAMA) is Professor Emerita at Highline College in Des Moines, Washington, where she served as Program Director and a consultant to the Medical Assistant Program, and received the Outstanding Faculty Member of the Year award for reshaping the program. The co-author of several textbooks on medical assisting, Ms. Lindh conducted workshops and lectured at events across the country during her tenure, and remains an active member of both the SeaTac Chapter of the American Association of Medical Assistants (AAMA) and the National American Association of Medical Assistants.

Marilyn Pooler

Marilyn S. Pooler, RN, MEd, RMA(AMT), is a Professor in the Medical Assisting Department at Springfield Technical Community College, Springfield, Massachusetts. Marilyn has taught at Springfield for twenty years and previously served as chair of the Medical Assisting Department. She is on the certifying board of the AAMA task force for test construction and is a member of the executive board of the New England Association of Allied Health Educators. She is also a site surveyor for AAMA, reviewing medical assisting programs at schools and colleges seeking accreditation.

Carol D. Tamparo

Dr. Tamparo, PhD, CMA-A (AAMA) is the former Dean of Business and Allied Health at the Lake Washington Institute of Technology in Kirkland, Washington, and founder of the Medical Assistant Program at Highline College. The author and co-author of four texts for allied health professionals, she is also a member of the SeaTac American Association of Medical Assistants and the National American Association of Medical Assistants.

Barbara M. Dahl

Ms. Dahl, CMA (AAMA), CPC served as a tenured faculty member and coordinator for the Medical Assisting Program at Whatcom Community College in Bellingham, Washington, for more than 20 years. A credentialed CMA and CPC, she actively participated in the Whatcom County Chapter of Medical Assistants, Washington State Society of Medical Assistants, American Association of Medical Assistants (AAMA), Washington State Medical Assisting Educators, and American Academy of Professional Coders (AAPC). Ms. Dahl is currently consulting to organizations on medical management, personnel issues, curriculum development, and program accreditation, and as a medical assistant advocate.

Julie Morris

Ms. Morris, RN, BSN, CCMA, CMAA, CBCS has been involved in health care for more than four decades. After earning her Bachelor of Science in Nursing from Jacksonville State University, she went on to a career that included Director-level roles in case management, home infusion care, clinical education, and clinic management. Over the last ten years, Ms. Morris has honored her passion for education by instructing adults in allied health, eventually serving as Program Director, Externship Coordinator, and Director of Career Services. Currently, Ms. Morris devotes her career to curriculum development, integrating active learning in the classroom, and student engagement and success strategies. She is an active member of the Cobb Chapter of the American Association of Medical Assistants in Georgia.