Higher Education

Fundamentals of Case Management Practice: Skills for the Human Services, 4th Edition

  • Nancy Summers Harrisburg Community College
  • ISBN-10: 1133314163  |  ISBN-13: 9781133314165
  • 496 Pages
  • © 2012 | Published
  • College Bookstore Wholesale Price = $129.75
  • Newer Edition Available



This text/workbook is a step-by-step guide through the case management process, from intake and assessment to referrals and termination. The 4th edition focuses on what is most important for students to consider, document, and pass along in each step of the human services process. Chapters walk through each step of the case management process, while realistic exercises drawn from active professionals expose students to a broad range of true-to-life circumstances and difficulties. A DVD, available for packaging with the text (bundle ISBN: 9781133638360), demonstrates the skills and theory in action, providing students with a more robust understanding of case management.

Features and Benefits

  • Latest information on critical topics: A new chapter on the change process (Chapter 20). A new chapter on burnout and stress (Chapter 28) keeps coverage up to date as the author delves into topics of growing importance in the field.
  • Additional coverage of ethics: Expanded coverage of ethics and ethical issues, the wide range of case management applications, and the importance of the ecological model in assessment and planning give students a strong introduction to professional basics.
  • Additional, detailed examples: New examples of contact notes as well as examples of cases and corresponding service plans within the appendix provide important reference materials for students to examine in-depth. Additional directions for dating forms in the appendix further your students’ professional skills.
  • More on the Recovery Model: Expanded information on the Recovery Model, including the use of self-determination methods and good peer support, better equips students to work with the most current concepts and practices.
  • Focus on how to write: Detailed step-by-step information on how to record impressions and recommendations effectively as well as how to write brief social histories prepares students to produce clear, professional written communication.
  • The text gives the basic information a person needs to handle case management tasks. Numerous exercises create very realistic situations and exposes students to an extremely broad range of possible circumstances and difficulties in the field. Participating in classroom discussions about these practice scenarios will simulate discussions that happen every day in case management agencies.

Table of Contents

1. Ethics and Other Professional Responsibilities for Human Service Workers
2. Case Management: Definition and
3. Applying the Ecological Model: A Theoretical Foundation for Human Services
4. Cultural Competence   
5. Attitudes and Boundaries    
6. Clarifying Who Owns the Problem    
7. Identifying
8. Listening and Responding
9. Asking Questions    
10. Bringing Up Difficult Issues    
11. Addressing and Disarming Anger    
12. The Effective Combination of Skills
13. Putting It All Together
14. Documenting Initial Inquiries    
15. The First Interview
16. Social Histories and Assessment Forms  
17. Using the DSM   
18. The Mental Status Examination    
19. Receiving and Releasing Information   
20. Planning for Positive Change and Recovery
21. Developing a Service Plan at the Case Management Unit
22. Preparing for a Service Planning Conference or Disposition Planning Meeting
23. Making the Referral and Assembling the Record   
24. Documentation and Recording    
25. Monitoring the Services or Treatment   
26. Developing Goals and Objectives at the Provider Agency    
27. Terminating the Case   
28. Taking Care of Yourself

What's New

  • New! New DVD demonstrates the skills covered in the text providing students with a more robust understanding of case management.
  • New! This edition now includes a discussion of the ethical considerations related to social networking.
  • New! The section on consumer rights has been expanded.
  • New! New section emphasizes advocacy as a case management tool.
  • New! Content addressing resistance and handling resistance has been expanded.

Learning Resource Bundles

Choose the textbook packaged with the resources that best meet your course and student needs. Contact your Learning Consultant for more information.

Bundle: Text + DVD

ISBN-10: 1133638368  | ISBN-13: 9781133638360

List Price = $178.95  | CengageBrain Price = $178.95  | College Bookstore Wholesale Price = $134.75

This Bundle Includes:

  • Fundamentals of Case Management Practice: Skills for the Human Services
    List Price = $172.95  | CengageBrain Price = $172.95  | College Bookstore Wholesale Price = $129.75
  • DVD
    List Price = $84.95  | CengageBrain Price = $84.95  | College Bookstore Wholesale Price = $63.50

Bundle: Text + InStore eBook Printed Access Card + DVD

ISBN-10:  1305240596 | ISBN-13:  9781305240599

List Price = $216.95  | College Bookstore Wholesale Price = $160.50

This Bundle Includes:

  • DVD
    List Price = $84.95  | CengageBrain Price = $84.95  | College Bookstore Wholesale Price = $63.50
  • Fundamentals of Case Management Practice: Skills for the Human Services
    List Price = $172.95  | CengageBrain Price = $172.95  | College Bookstore Wholesale Price = $129.75
  • In Store eBook Printed Access Card
    List Price = $32.95  | College Bookstore Wholesale Price = $24.75


All supplements have been updated in coordination with the main title. Select the main title's "About" tab, then select "What's New" for updates specific to title's edition.

For more information about these supplements, or to obtain them, contact your Learning Consultant.

Instructor Supplements

Online Instructor's Manual  (ISBN-10: 0840047584 | ISBN-13: 9780840047588)

Available electronically via e-mail, this valuable manual contains teaching and exercise tips, handouts, resources, and test questions for exams. The Instructor’s Manual is also available electronically on the password-protected section of the Instructor Resource Website.

Online Test Bank  (ISBN-10: 0840047622 | ISBN-13: 9780840047625)


DVD  (ISBN-10: 1111770743 | ISBN-13: 9781111770747)

This DVD, created specifically to aid users of FUNDAMENTALS OF CASE MANAGEMENT PRACTICE, 4e, shows students the theory presented in the text in action.

List Price = $84.95  | CengageBrain Price = $84.95  | College Bookstore Wholesale Price = $63.50

Meet the Author

Author Bio

Nancy Summers

Nancy Summers is a professor at Harrisburg Area Community College, where she has served as department chair. Summers was the director of public education for a mental health system and has worked with numerous agencies to provide training, improve services, and assist with an internal reorganization. She remains actively in touch with numerous professionals in a wide variety of programs and recently published work on the supervision of the less experienced human services worker.