This book introduces students to the theory and practice of managerial and leadership functions, with a practical approach that provides important guidelines for working within agencies. The authors address important topics germane to management and administration, including evidence-based and empirically supported practice, challenges of management, environments of human service agencies, program design, organizational theory and design, human resources, supervisory relationships, finances, information systems, program evaluation, organizational change, leadership, and achieving and maintaining organizational excellence. To help illustrate specific issues, the authors have included case examples throughout the text. In addition, a new running case set at the Grandview Community Center helps students see each issue more clearly because it takes place against the backdrop of a single setting. Reflection questions encourage students to consider how they would handle the scenario.
Table of Contents
1. Facing the Challenges of Management.
2. The Environments of Human Service Organizations.
3. Planning and Program Design.
4. Organizational Theory for Human Service Organizations.
5. Organization Design.
6. Developing and Managing Human Resources.
7. Building Supervisory Relationships.
8. Managing Finances to Meet Program Goals.
9. Designing and Using Information Systems.
10. Evaluating Human Service Programs.
11. Leading and Changing Human Service Organizations.
12. Achieving and Maintaining Organizational Excellence.