Higher Education

Management of Human Service Programs, 5th Edition

  • Judith A. Lewis Governors State University
  • Thomas R. Packard San Diego State University
  • Michael D. Lewis
  • ISBN-10: 084003427X  |  ISBN-13: 9780840034274
  • 320 Pages
  • Previous Editions: 2007, 2001, 1991
  • © 2012 | Published
  • College Bookstore Wholesale Price = $132.75
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About

Overview

This book introduces students to the theory and practice of managerial and leadership functions, with a practical approach that provides important guidelines for working within agencies. The authors address important topics germane to management and administration, including evidence-based and empirically supported practice, challenges of management, environments of human service agencies, program design, organizational theory and design, human resources, supervisory relationships, finances, information systems, program evaluation, organizational change, leadership, and achieving and maintaining organizational excellence. To help illustrate specific issues, the authors have included case examples throughout the text. In addition, a new running case set at the Grandview Community Center helps students see each issue more clearly because it takes place against the backdrop of a single setting. Reflection questions encourage students to consider how they would handle the scenario.

Features and Benefits

  • Because the book's authorship reflects the perspectives of both counselors and social workers, all human service managers and administrators will receive a broad introduction to management that is not limited to one point of view.
  • More than fifty practicing human service managers have provided the ideas and suggestions for the text's numerous cases and examples.
  • The authors address topics central to the understanding of management, including the environments of human service agencies, program design, organizational theory and design, human resources, supervisory relationships, finances, information systems, program evaluation, organizational change, leadership, and achieving and maintaining organizational excellence.
  • The authors use an ongoing case of the Grandview Community Center to apply concepts in every chapter.
  • Chapter-ending discussion questions and chapter summaries help readers reflect on important issues raised in the chapter.
  • Group activities, designed for use in classroom small group discussions, facilitate students' ability to learn and understand concepts from their classmates' points of view.

Table of Contents

1. Facing the Challenges of Management.
2. The Environments of Human Service Organizations.
3. Planning and Program Design.
4. Organizational Theory for Human Service Organizations.
5. Organization Design.
6. Developing and Managing Human Resources.
7. Building Supervisory Relationships.
8. Managing Finances to Meet Program Goals.
9. Designing and Using Information Systems.
10. Evaluating Human Service Programs.
11. Leading and Changing Human Service Organizations.
12. Achieving and Maintaining Organizational Excellence.

What's New

  • NEW This edition has been thoroughly updated and expanded to include important issues facing today's human service administrators and managers, including increased use of evidence-based practice as applied to program design and management processes.
  • NEW The authors have added more real-life examples throughout the text, all based on ideas and suggestions provided by more than fifty practicing human service managers, and drawn from multicultural and international programs.
  • NEW The authors use an ongoing case of the Grandview Community Center to apply concepts in every chapter.
  • NEW Competency Activities, available in the text and online, provide opportunities to reinforce their understanding and skill of important concepts.

Supplements

All supplements have been updated in coordination with the main title. Select the main title's "About" tab, then select "What's New" for updates specific to title's edition.

For more information about these supplements, or to obtain them, contact your Learning Consultant.

Instructor Supplements

Online Instructor's Manual  (ISBN-10: 0840045751 | ISBN-13: 9780840045751)

This Instructor’s Manual, available electronically via the companion website (www.academic.cengage.com/counseling/lewis) contains helpful tools to make preparing your courses easier. The Instructor’s Manual includes discussion questions, activities, and teaching goals for each chapter.

Meet the Author

Author Bio

Judith A. Lewis

Judith A. Lewis (Ph.D., University of Michigan) retired in 2008 from Governors State University, where she served as Professor and Chair of Addictions Studies and Behavioral Health. A licensed psychologist in Illinois, she is a past president of the American Counseling Association (ACA) and the International Association of Marriage and Family Counselors. She is co-author of MANAGEMENT OF HUMAN SERVICE PROGRAMS, Fifth Edition; COMMUNITY COUNSELING: EMPOWERMENT STRATEGIES FOR A DIVERSE SOCIETY, Third Edition; and SUBSTANCE ABUSE COUNSELING, Fifth Edition (all Brooks/Cole Cengage Learning).

Thomas R. Packard

Thomas R. Packard teaches administration and social policy courses in the School of Social Work at San Diego State University and conducts research and consultation projects through the Academy for Professional Excellence in the SDSU School of Social Work. For twenty-five years he has been an organization development consultant specializing in human service and government organizations, including six and a half years in the City of San Diego's Organizational Effectiveness Program, which he managed for one and a half years. He has published articles on his consulting projects and the results of his research in the areas of organizational effectiveness and the quality of working life. He has been the director of two community-based human services organizations and has been a program evaluator for the County of San Diego. He received his doctorate in social welfare at UCLA and is a Certified Social Work Manager.

Michael D. Lewis

Michael D. Lewis, Executive Director, Educational World Charities, Chicago, is Professor Emeritus of Counseling and Psychology at Governors State University. For more than thirty-five years he has consulted with numerous national and international corporations with regard to the implementation of their employee assistance programs. As the originator of the community counseling concept, he has advised educational institutions around the world in countries as diverse as Israel and Botswana. He has co-authored two other Brooks/Cole texts.