Higher Education

Business Ethics: Ethical Decision Making & Cases, 10th Edition

  • O. C. Ferrell Belmont University
  • John Fraedrich Southern Illinois University at Carbondale
  • Linda Ferrell University of New Mexico
  • ISBN-10: 1285423712  |  ISBN-13: 9781285423715
  • 656 Pages
  • Previous Editions: 2013, 2011, 2008
  • © 2015 | Published
  • College Bookstore Wholesale Price = $150.75
  • Newer Edition Available
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About

Overview

Packed with cases, exercises, simulations, and practice tests, the market-leading BUSINESS ETHICS: ETHICAL DECISION MAKING AND CASES, Tenth Edition, delivers an accessible, applied text that thoroughly covers the complex environment in which managers confront ethical decision making. Using a proven managerial framework, the authors address the overall concepts, processes, and best practices associated with successful business ethics programs--helping students see how ethics can be integrated into key strategic business decisions. The new edition has been completely revised and updated to include coverage of new legislation affecting business ethics, the most up-to-date examples, the best practices of high-profile organizations, and 20 original cases that are either new or updated. Available with CengageNOW™ online teaching and learning tools for the first time, BUSINESS ETHICS: ETHICAL DECISION MAKING AND CASES, Tenth Edition, gives students an abundance of opportunities to master text material through hands-on application.

Features and Benefits

  • The leading text on the market, BUSINESS ETHICS: ETHICAL DECISION MAKING AND CASES is renowned for its signature approach--teaching business ethics from a managerial/organizational perspective. More important in today's economy than ever, this proven text emphasizes decision making, leadership, and strategy as it illustrates how to develop, implement, and audit an effective ethics program in a global environment.
  • Extremely timely, the text is completely revised and updated to reflect the latest in the global economic crisis. The issues associated with the recent economic meltdown compelled the authors to provide an updated discussion of ethics from a systemic perspective. The authors' insightful discussions equip students with an ethical understanding of what happened--how greed, excessive risk-taking, and the culture of focusing on rewards and the bottom line helped create the problem.
  • Ensuring students get the most from the course, the text's rich pedagogical program includes Chapter Objectives, a Chapter Outline, a detailed Chapter Summary, and Check Your E.Q. (Ethics Quotient) exercises that help students identify key concepts, initiate discussion, enhance problem-solving skills, and provide an opportunity for self-assessment.
  • The text is packed with real-world, hands-on applications--placing students in the role of decision maker. An "Ethical Dilemma" at the opening of each chapter highlights a realistic situation and provides guided discussion questions on how the dilemma could be resolved. Chapter-ending "Resolving Ethical Business Challenges" are minicases that give students an opportunity to put what they have learned into action as they use their critical-thinking skills to address realistic ethical issues.
  • Role play cases in the Instructor's Resource Manual provide excellent culminating experiences to help students integrate concepts covered in the text. Cases are also effective as ongoing exercises to provide students with extensive opportunities for interacting and making ethical decisions.

Table of Contents

Part I: AN OVERVIEW OF BUSINESS ETHICS.
1. The Importance of Business Ethics.
2. Stakeholder Relationships, Social Responsibility, and Corporate Governance.
Part II: ETHICAL ISSUES AND THE INSTITUTIONALIZATION OF BUSINESS ETHICS.
3. Emerging Business Ethics Issues.
4. The Institutionalization of Business Ethics.
Part III: THE DECISION-MAKING PROCESS.
5. Ethical Decision Making and Ethical Leadership.
6. Individual Factors: Moral Philosophies and Values.
7. Organizational Factors: The Role of Ethical Culture and Relationships.
Part IV: IMPLEMENTING BUSINESS ETHICS IN A GLOBAL ECONOMY.
8. Developing an Effective Ethics Program.
9. Managing and Controlling Ethics Programs.
10. Ethical Leadership.
11. Business Ethics in a Global Economy.
12. Sustainability: Ethical and Social Responsibility Dimensions
Part V: CASES.
CASE 1. Monsanto Attempts to Balance Stakeholder Interests.
CASE 2. Starbucks' Mission: Social Responsibility and Brand Strength.
CASE 3. Walmart Manages Ethical and Compliance Challenges.
CASE 4. Managing Risks in the Oil Industry.
CASE 5. New Belgium Brewing: Ethical and Environmental Responsibility.
CASE 6. National Collegiate Athletic Association: Football Compliance.
CASE 7. Google: The Quest to Balance Privacy with Profits.
CASE 8. Zappos: Delivering Happiness to Stakeholders.
CASE 9. Enron: Questionable Accounting Leads to Collapse.
CASE 10. Home Depot Implements Stakeholder Orientation.
CASE 11. Frauds of the Century.
CASE 12. Insider Trading at the Galleon Group.
CASE 13. Whole Foods Strives to Be an Ethical Corporate Citizen.
CASE 14. Apple Inc.'s Ethical Successes and Challenges.
CASE 15. PepsiCo's Journey Toward an Ethical and Socially Responsible Culture.
CASE 16. Recreational Equipment Incorporated (REI): A Responsible Retail Cooperative.
CASE 17. Better Business Bureau: Protecting Consumers and Dealing with Organizational Ethics Challenges.
CASE 18. Managing the Risks of Bribery in Global Business.
CASE 19. Mattel Responds to Ethical Challenges.
CASE 20. Best Buy Fights Against Electronic Waste.

What's New

  • CengageNOW™ online course management and learning system provides more control in less time and delivers better student outcomes. For instructors, it includes resources organized around lecturing, creating assignments, grading, quizzing, and tracking students' progress and performance. Students can use a Personalized Study diagnostic tool to determine areas that need more study focus.
  • Chapter 10: Ethical Leadership.
  • Chapter 12: Sustainability: Ethical and Social Responsibility Dimensions.
  • Debate Issues have been added to this edition, allowing students to challenge assumptions and consider different points of view.
  • All 20 of the original cases in the tenth edition are either new or have been substantially updated by the authors.
  • UPDATED Check Your E.Q. (Ethics Quotient) exercises that help students identify key concepts, initiate discussion, enhance problem-solving skills, and provide an opportunity for self-assessment.
  • UPDATED "Ethical Dilemma" at the opening of each chapter highlights a realistic situation and provides guided discussion questions on how the dilemma could be resolved. Chapter-ending "Resolving Ethical Business Challenges" are minicases that give students an opportunity to put what they have learned into action as they use their critical-thinking skills to address realistic ethical issues.

Learning Resource Bundles

Choose the textbook packaged with the resources that best meet your course and student needs. Contact your Learning Consultant for more information.

Bundle: Text + CengageNOW™, 1 term Printed Access Card

ISBN-10: 1305137485  | ISBN-13: 9781305137486

List Price = $213.95  | CengageBrain Price = $213.95  | College Bookstore Wholesale Price = $160.75

This Bundle Includes:

  • Business Ethics: Ethical Decision Making & Cases
    List Price = $200.95  | CengageBrain Price = $200.95  | College Bookstore Wholesale Price = $150.75
  • CengageNOW™, 1 term Printed Access Card
    List Price = $99.00  | College Bookstore Wholesale Price = $74.25


Printed Text + LMS Integrated for CourseMate™, Instant Access

ISBN-10:  1305617827  | ISBN-13:  9781305617827

List Price = $213.95  | CengageBrain Price = $213.95  | College Bookstore Wholesale Price = $160.75

This Bundle Includes:

  • Business Ethics: Ethical Decision Making & Cases
    List Price = $200.95  | CengageBrain Price = $200.95  | College Bookstore Wholesale Price = $150.75
  • LMS Integrated for CourseMate™, 1 term (6 months) Instant Access
    List Price = $140.00  | CengageBrain Price = $140.00  | College Bookstore Wholesale Price = $140.00


Printed Text + Business Global Ethics Watch, 1 term (6 months) Instant Access

ISBN-10:  133708977X | ISBN-13:  9781337089777

List Price = $200.95  | College Bookstore Wholesale Price = $150.75

This Bundle Includes:

  • Business Ethics: Ethical Decision Making & Cases
    List Price = $200.95  | CengageBrain Price = $200.95  | College Bookstore Wholesale Price = $150.75
  • Business Global Ethics Watch, 1 term (6 months) Instant Access
    List Price = $36.00  | CengageBrain Price = $36.00  | College Bookstore Wholesale Price = $36.00


Supplements

All supplements have been updated in coordination with the main title. Select the main title's "About" tab, then select "What's New" for updates specific to title's edition.

For more information about these supplements, or to obtain them, contact your Learning Consultant.

Instructor Supplements

CourseMate with Career Transitions 2.0 Instant Access  (ISBN-10: 1285425030 | ISBN-13: 9781285425030)

Engaging, trackable, and affordable, this new CourseMate website offers a dynamic way to bring course concepts to life with interactive learning, study, and exam preparation tools that support this printed edition of the text. Watch student comprehension soar with flash cards and engaging games, streaming videos, quizzes, and more in this textbook-specific website. A complete eBook provides you with the choice of an entire online learning experience. The Engagement Tracker tool, when used, provides you with the ability to identify at-risk students while it's still early enough to help, and also allows you to see what resources your student find most valuable. It goes beyond the book to deliver what you need!

List Price = $140.00  | CengageBrain Price = $140.00  | College Bookstore Wholesale Price = $140.00

Cengage Learning Write Experience 2.0 Powered by MyAccess, 1 term (6 months) Instant Access  (ISBN-10: 128542512X | ISBN-13: 9781285425122)

Cengage Learning's Write Experience is a new technology that is the first in higher education to offer students the opportunity to improve their writing and analytical skills without adding to your workload. Offered through an exclusive agreement with Vantage Learning, creator of the software used for GMAT essay grading, Write Experience evaluates students' answers to a select set of assignments for writing for voice, style, format, and originality. For more information about this unique course solution, contact your local sales representative or visit http://www.cengage.com/writeexperience. Better Writing. Better Outcomes. Write Experience.

List Price = $99.00  | CengageBrain Price = $99.00  | College Bookstore Wholesale Price = $99.00

CengageNOW™, 1 term (6 months) Instant Access  (ISBN-10: 1285424808 | ISBN-13: 9781285424804)

This online course management system gives you more control in less time and delivers better student outcomes. CengageNOW™ includes teaching and learning resources organized around lecturing, creating assignments, grading, quizzing, and tracking student progress and performance. Automatic grading and a gradebook option provide more control while saving you valuable time. A Personalized Study diagnostic tool empowers students to master concepts, prepare for exams, and become more involved in class.

List Price = $99.00  | CengageBrain Price = $99.00  | College Bookstore Wholesale Price = $99.00

Student Supplements

CourseMate with Career Transitions 2.0 Instant Access  (ISBN-10: 1285425030 | ISBN-13: 9781285425030)

Make the grade with CourseMate! This interactive website helps you make the most of your study time by accessing everything you need to succeed online in one convenient place. This new CourseMate provides an interactive eBook that allows you to take notes; highlight, bookmark, and search a complete eBook; and reference in-context glossary definitions. Numerous interactive learning tools, such as quizzes, flashcards, videos, and more, help you master today's management concepts.

List Price = $140.00  | CengageBrain Price = $140.00  | College Bookstore Wholesale Price = $140.00

Cengage Learning Write Experience 2.0 Powered by MyAccess, 1 term (6 months) Instant Access  (ISBN-10: 128542512X | ISBN-13: 9781285425122)

Cengage Learning's Write Experience is a new technology that is the first in higher education to offer students the opportunity to improve their writing and analytical skills without adding to your workload. Offered through an exclusive agreement with Vantage Learning, creator of the software used for GMAT essay grading, Write Experience evaluates students' answers to a select set of assignments for writing for voice, style, format, and originality. For more information about this unique course solution, contact your local sales representative or visit http://www.cengage.com/writeexperience. Better Writing. Better Outcomes. Write Experience.

List Price = $99.00  | CengageBrain Price = $99.00  | College Bookstore Wholesale Price = $99.00

CengageNOW™, 1 term (6 months) Instant Access  (ISBN-10: 1285424808 | ISBN-13: 9781285424804)

CengageNOW™ is an easy-to-use online resource that helps you study in LESS TIME to get the grade you want NOW. A Personalized Study diagnostic tool assists you in accessing areas where you need to focus study. Built-in technology tools help you master concepts as well as prepare for exams and daily class.

List Price = $99.00  | CengageBrain Price = $99.00  | College Bookstore Wholesale Price = $99.00

LMS Integrated for CourseMate™, 1 term (6 months) Instant Access  (ISBN-10: 1305100441 | ISBN-13: 9781305100442)

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LMS Integrated for CengageNOW™, 1 term Instant Access  (ISBN-10: 130510045X | ISBN-13: 9781305100459)

Have the tools you need to be successful A variety of tools are available in CengageNOW™, all combined in one easy-to-use resource designed to improve your grades. Some resources get you prepared for class and help you succeed on homework, and others show you specific areas where you can work to improve. Stay ahead of the course requirements CengageNOW shows you the path through your course—from first day through finals. Once you know what’s expected, it’s easier to complete your assignments. Gain understanding that stays with you Do well on tests as well as the assignments! Bridge the gap between homework and tests by using CengageNOW to truly understand the material. Self-study and review materials keep you on the right track, to make sure your understanding goes beyond memorization. Set yourself up for better grades Why wonder where you stand? CengageNOW includes trackable assignments and grades. It tells you what to do to improve your grade, and gives you the tools to accomplish it! Student Testimonials: “I love the check your work option. Really, when you’re having a hard time figuring out an answer, sometimes working backwards is the best way to understand conceptually what you’re doing wrong.” - Brad Duncan University of Utah “I liked the videos because they were short enough to teach me and because they were short, I was able to find time to watch them again and again if I did not understand the first time.” - Jennifer Wright Northeast Wisconsin Technical College CTA: Ask your instructor about CengageNOW for this course.

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Meet the Author

Author Bio

O. C. Ferrell

O. C. Ferrell (Ph.D., Louisiana State University) is University Distinguished Professor of Business Ethics at Belmont University. He most recently served nine years as University Distinguished Professor of Marketing and Creative Enterprise Scholar at the University of New Mexico. His academic research focuses on ethical decision-making, stakeholder relationships and social responsibility. He is a leading author in marketing ethics and stakeholder orientation to achieve marketing performance in organizations. Dr. Ferrell is past president of the Academic Council of the American Marketing Association and chaired the American Marketing Association Ethics Committee twice. Under his leadership, the committee developed the AMA Code of Ethics and the AMA Code of Ethics for Marketing on the Internet. He is Vice President of Publications for the Academy of Marketing Science. He has received the Cutco Vector Distinguished Marketing Educator Award from the Academy of Marketing Science. Dr. Ferrell is the co-author of 20 books and more than 100 articles. His articles have been published in the Journal of Marketing Research, Journal of Marketing, Journal of Business Ethics, Journal of Business Research, Journal of the Academy of Marketing Science, and The Academy of Management Executive, as well as other journals. His MARKETING: CONCEPTS AND STRATEGY TEXT, co-authored with Dr. William Pride, is one of the most widely adopted principles of marketing text in the world. BUSINESS ETHICS: ETHICAL DECISION MAKING AND CASES, co-authored with John Fraedrich and Linda Ferrell, is one of today’s leading business ethics texts. Dr. Ferrell has served as an expert witness on marketing issues for numerous legal cases, has been quoted in leading business publications, such as USA Today and Wall Street Journal, and has appeared on The Today Show to discuss marketing issues.

John Fraedrich

Professor Fraedrich's dissertation (1988) was the nexus for the ethics book "Business Ethics: Ethical Decision Making and Cases" (11th edition) 2016, and is the most widely used undergraduate business ethics text in the U.S. Dr. Fraedrich has the distinction of being one of 50 marketing ethics professors selected to participate in an International Consortium on Ethics and Social Responsibility. In his career, he has presented, written, and/or published over 50 pieces related to business ethics alone. On a global level, he has helped affect business ethics dialogue by being the only ethics professor invited by a former U.S. Secretary of State to participate in an executive seminar on globalization and its implications and challenges for societies, corporate responsibility, and public policy and included ambassadors and economic ministers from Argentina, Australia, Bosnia/Herzegovina, Germany, the Republic of Georgia, Lesotho, Mexico, Peru, and Poland, as well as Fortune 100 firms such as Raytheon, Lockheed-Martin, and Sumitomo Corporation. He was invited by FEDERASUL, a prestigious business organization in Brazil, to discuss business ethics on a panel that included one of Brazil's Supreme Court Justices as well as a former ambassador. In 2006−2007, Professor Fraedrich was awarded the Bill Daniels Distinguished Professor of Business Ethics at the University of Wyoming, College of Business. Recently, Professor Fraedrich was invited to teach for the Department of the Army at the General Officer level concerning "The Consequences of Power." His class included 13 Brigadier Generals as well as five star generals (two lieutenant generals and three major generals). He is also the author of integrated application-oriented ethics software for academics and Fortune 500 corporations.

Linda Ferrell

Dr. Linda Ferrell (Ph.D. University of Memphis) is professor of marketing at Belmont University. Dr. Ferrell coauthored Business and Society with O. C. Ferrell and Debbie M. Thorne and is co-author of Business in a Changing World with O.C. Ferrell and Geoff Hirt. She won the Best Paper award twice at the American Marketing Association's National Summer Educators Meeting and has published over 30 articles in JOURNAL OF THE ACADEMY OF MARKETING SCIENCE, JOURNAL OF PUBLIC POLICY & MARKETING, JOURNAL OF PERSONAL SELLING & SALES MANAGEMENT, AMS REVIEW, JOURNAL OF STRATEGIC MARKETING, JOURNAL OF BUSINESS ETHICS, and CASE RESEARCH JOURNAL, as well as others.