Higher Education

A+ Guide to Software, 6th Edition

  • includes Printed Access Card
  • Jean Andrews
  • ISBN-10: 1133135137  |  ISBN-13: 9781133135135
  • 704 Pages
  • Previous Editions: 2010, 2007, 2006
  • © 2013 | Published
  • College Bookstore Wholesale Price = $129.25
  • Newer Edition Available
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About

Overview

This step-by-step, highly visual text provides students with a comprehensive introduction to managing and maintaining computer software. Written by best-selling author and educator Jean Andrews, A+ GUIDE TO SOFTWARE closely integrates the Computing Technology Industry Association (CompTIA) A+ Exam objectives to prepare students for the software portions of the 220-801 and 220-802 certification exams. The new Sixth Edition also features extensive updates to reflect current technology, techniques, and industry standards in the dynamic, fast-paced field of PC repair. Each chapter covers both core concepts and advanced topics, organizing material to facilitate practical application and encourage students to learn by doing. Supported by a wide range of supplemental resources to enhance learning—including innovative instructional tools, interactive exercises and activities, and online study guides—this proven text offers an ideal way to prepare students for success as a professional PC repair technician.

Additional Product Information

Features and Benefits

  • Special icons and features throughout the text make it easy to identify software content covered on the CompTIA A+ 220-801 and 220-802 certification exams, allowing students to focus their efforts effectively when reviewing for the exams.
  • Learning tools and special features help students master the material, including Applying Concepts, Key Terms, Reviewing the Basics, Thinking Critically, Hands-On Projects, and Real Problems, Real Solutions.
  • A unique A+ Table of Contents allows students to quickly identify software topics relevant to the CompTIA A+ exams and determine where those topics are covered within the text.
  • An extensive collection of supplemental resources to help enhance teaching and learning. Highlights include innovative instructional and course management tools, interactive activities and study guides, and online material for reinforcement and enrichment.

Table of Contents

1. Introduction to Windows Operating Systems.
2. Installing Windows.
3. Maintaining Windows.
4. Optimizing Windows.
5. Troubleshooting Windows and Applications.
6. Troubleshooting Windows Startup.
7. Connecting to and Setting up a Network.
8. Windows Resources on a Network.
9. Security Strategies.
10. Mobile Devices and Client-side Virtualization.
Appendix A: History of Operating Systems.
Appendix B: Windows Vista.
Appendix C: Windows XP.
Appendix D: Creating a Standard Image.
Appendix E: Keystroke Shortcuts in Windows.
Appendix F: CompTIA A+ Acronyms.
Appendix G: Entry Points for Startup Processes.

What's New

  • Extensive updates to reflect the new organization and content of CompTIA's A+ certification exams, helping students to prepare for success on the software portions of both the 220-801 and 220-802 exams.
  • Covers essential topics and techniques related to PC software, including customer service, operating systems, mobile devices, security, and troubleshooting.
  • Chapters have been reordered and reorganized to better reflect the needs and knowledge of today's learners. Within each chapter topics are organized to support progressive, hands-on learning; practical projects are integrated throughout; and material not relevant to current exam standards has been removed or minimized.
  • Photos, screen shots, and illustrations have been updated throughout the text to reflect current operating systems and interfaces, making it easier for students to connect chapter material to the software they will encounter in their professional careers.
  • Features coverage of new topics for CompTIA's A+220-802 exam, such as Microsoft® Windows® 7, remote network installations, tablet PC settings, cellular network connections, mobile operating systems, and troubleshooting theory and applications.

Learning Resource Bundles

Choose the textbook packaged with the resources that best meet your course and student needs. Contact your Learning Consultant for more information.

Bundle: Text + LabConnection Printed Access Card

ISBN-10: 1285486560  | ISBN-13: 9781285486567

List Price = $156.95  | College Bookstore Wholesale Price = $117.71

This Bundle Includes:

  • A+ Guide to Software
    List Price = $171.95  | CengageBrain Price = $171.95  | College Bookstore Wholesale Price = $129.25
  • LabConnection Printed Access Card
    List Price = $58.95  | College Bookstore Wholesale Price = $43.25


ePack: Text + Lab Manual + LabConnection Instant Access Code

ISBN-10:  1285995988  | ISBN-13:  9781285995984

List Price = $252.95  | CengageBrain Price = $252.95  | College Bookstore Wholesale Price = $189.71

This Bundle Includes:

  • A+ Guide to Software
    List Price = $171.95  | CengageBrain Price = $171.95  | College Bookstore Wholesale Price = $129.25
  • Lab Manual
    List Price = $119.95  | CengageBrain Price = $119.95  | College Bookstore Wholesale Price = $90.25
  • LabConnection 2 terms (12 Months) Instant Access Code
    List Price = $70.00  | CengageBrain Price = $70.00  | College Bookstore Wholesale Price = $70.00


ePack: Text + Lab Manual + CourseMate Instant Access + LabConnection Instant Access Code

ISBN-10:  1305137329  | ISBN-13:  9781305137325

List Price = $344.95  | CengageBrain Price = $344.95  | College Bookstore Wholesale Price = $258.71

This Bundle Includes:

  • A+ Guide to Software
    List Price = $171.95  | CengageBrain Price = $171.95  | College Bookstore Wholesale Price = $129.25
  • Lab Manual
    List Price = $119.95  | CengageBrain Price = $119.95  | College Bookstore Wholesale Price = $90.25
  • CourseMate 2 terms (12 Months) Instant Access
    List Price = $131.00  | CengageBrain Price = $131.00  | College Bookstore Wholesale Price = $131.00
  • LabConnection 2 terms (12 Months) Instant Access Code
    List Price = $70.00  | CengageBrain Price = $70.00  | College Bookstore Wholesale Price = $70.00


Bundle: Text + Lab Manual

ISBN-10:  1133797334  | ISBN-13:  9781133797333

List Price = $276.95  | CengageBrain Price = $276.95  | College Bookstore Wholesale Price = $207.71

This Bundle Includes:

  • A+ Guide to Software
    List Price = $171.95  | CengageBrain Price = $171.95  | College Bookstore Wholesale Price = $129.25
  • Lab Manual
    List Price = $119.95  | CengageBrain Price = $119.95  | College Bookstore Wholesale Price = $90.25


ePack: Text + LabConnection Instant Access Code

ISBN-10:  1305514645  | ISBN-13:  9781305514645

List Price = $168.95  | CengageBrain Price = $168.95  | College Bookstore Wholesale Price = $126.71

This Bundle Includes:

  • A+ Guide to Software
    List Price = $171.95  | CengageBrain Price = $171.95  | College Bookstore Wholesale Price = $129.25
  • LabConnection 2 terms (12 Months) Instant Access Code
    List Price = $70.00  | CengageBrain Price = $70.00  | College Bookstore Wholesale Price = $70.00


Bundle: A+ Guide to Software, 6th + Lab Manual + LabConnection for A+ Guide to Software

ISBN-10:  1285717732  | ISBN-13:  9781285717739

List Price = $255.95  | College Bookstore Wholesale Price = $191.96

This Bundle Includes:

  • A+ Guide to Software
    List Price = $171.95  | CengageBrain Price = $171.95  | College Bookstore Wholesale Price = $129.25
  • Lab Manual
    List Price = $119.95  | CengageBrain Price = $119.95  | College Bookstore Wholesale Price = $90.25
  • LabConnection for A+ Guide to Software
    List Price = $73.95  | CengageBrain Price = $73.95  | College Bookstore Wholesale Price = $54.50


ePack: Text + CourseMate Instant Access

ISBN-10:  1285726278  | ISBN-13:  9781285726274

List Price = $211.95  | CengageBrain Price = $211.95  | College Bookstore Wholesale Price = $158.96

This Bundle Includes:

  • A+ Guide to Software
    List Price = $171.95  | CengageBrain Price = $171.95  | College Bookstore Wholesale Price = $129.25
  • CourseMate 2 terms (12 Months) Instant Access
    List Price = $131.00  | CengageBrain Price = $131.00  | College Bookstore Wholesale Price = $131.00


ISBN-10:  1305598253 | ISBN-13:  9781305598256

List Price = $194.95  | College Bookstore Wholesale Price = $146.21

This Bundle Includes:

  • A+ Guide to Software
    List Price = $171.95  | CengageBrain Price = $171.95  | College Bookstore Wholesale Price = $129.25
  • LabConnection on CengageBrain Printed Access Card
    List Price = $70.00  | CengageBrain Price = $70.00  | College Bookstore Wholesale Price = $52.50
  • Supporting Windows 8: Featuring the Latest Windows 8.1 Release
    List Price = $36.95  | CengageBrain Price = $36.95  | College Bookstore Wholesale Price = $27.50


Supplements

All supplements have been updated in coordination with the main title. Select the main title's "About" tab, then select "What's New" for updates specific to title's edition.

For more information about these supplements, or to obtain them, contact your Learning Consultant.

Instructor Supplements

Lab Manual  (ISBN-10: 1133135153 | ISBN-13: 9781133135159)

The Lab Manual is a valuable tool designed to enhance your lab experience. Lab activities, objectives, materials lists, step-by-step procedures, illustrations, and review questions are commonly found in a Lab Manual.

List Price = $119.95  | CengageBrain Price = $119.95  | College Bookstore Wholesale Price = $90.25

Instructor's Resource CD-ROM  (ISBN-10: 1133135285 | ISBN-13: 9781133135289)

The Instructor Resources commonly includes PowerPoint presentations for each core textbook chapter, computerized test bank, Instructor's Manual, and other text-specific resources.

LabConnection on DVD for A+ Guide to Software  (ISBN-10: 1133703739 | ISBN-13: 9781133703730)

LabConnection on DVD for A+ Guide to Software, 6e is packed with powerful computer-based exercises, simulations, in-depth remediation capabilities, and even grading and record tools--making it ideal as a virtual lab and homework assignment tool. LabConnection reflects the latest developments and advances from the field. It fully supports Cengage Learning's best-selling A+ Guide Software, 6e as well as the most recent CompTIA A+ certification exam, and offers remediation toward both. This dti Publishing system enables exercises and labs to be embedded within the curriculum and instruction, and can be built into a distance learning course. The standalone DVD version requires internet access only for initial registration on each computer. LabConnection is also available as online and institutional versions with full learning management capabilities.

List Price = $73.95  | CengageBrain Price = $73.95  | College Bookstore Wholesale Price = $54.50

LabConnection Standard Enterprise Solution for A+ Guide to Software  (ISBN-10: 1133728200 | ISBN-13: 9781133728207)

With powerful computer-based exercises, lab simulations and in-depth remediation capabilities, LabConnection® provides a uniquely integrated supplement to hands-on networking courses, and can be used both as a virtual lab and homework assignment tool. LabConnection supports Cengage Learning's A+ Guide to Software textbook and CompTIA's A+ certification exams, and offers remediation towards both. LabConnection, by dti Publishing, is a system that enables exercises and labs to be embedded within the curriculum and instruction. The system is designed for instructor led learning but can also be built into a distance learning course. The standalone DVD version allows use of the simulation product without the necessity of online access. LabConnection is also available as online and institutional versions, with full learning management capabilities.

List Price = $51.95  | College Bookstore Wholesale Price = $38.50

LabConnection on DVD for A+ Guide to Hardware  (ISBN-10: 1133703747 | ISBN-13: 9781133703747)

LabConnection on DVD for A+ Guide to Hardware, 6e is packed with powerful computer-based exercises, simulations, in-depth remediation capabilities, and even grading and record tools--making it ideal as a virtual lab and homework assignment tool. LabConnection reflects the latest developments and advances from the field. It fully supports Cengage Learning's best-selling A+ Guide Hardware, 6e as well as the most recent CompTIA A+ certification exam, and offers remediation toward both. This dti Publishing system enables exercises and labs to be embedded within the curriculum and instruction, and can be built into a distance learning course. The standalone DVD version requires internet access only for initial registration on each computer. LabConnection is also available as online and institutional versions with full learning management capabilities.

List Price = $73.95  | CengageBrain Price = $73.95  | College Bookstore Wholesale Price = $54.50

CourseMate 2 terms (12 Months) Instant Access  (ISBN-10: 1133135528 | ISBN-13: 9781133135524)

Many of our print offerings are also available in digital formats on www.CengageBrain.com. This eBook will contain downloaded chapter PDFs of the entire book for viewing on your computer with highlighting and search capabilities.

List Price = $131.00  | CengageBrain Price = $131.00  | College Bookstore Wholesale Price = $131.00

PAC ExamConnection for A+ Guide to Software  (ISBN-10: 1133135196 | ISBN-13: 9781133135197)

This online testing system automatically grades students, keeps class and student records, and tests against both the text and A+ certification exam requirements. Controlled and managed by the classroom instructor, ditMetrics is hosted and maintained by dtiPublishing, a third-party provider and quality Cengage partner.

List Price = $36.00  | CengageBrain Price = $36.00  | College Bookstore Wholesale Price = $27.00

LabConnection 2 terms (12 Months) Instant Access Code  (ISBN-10: 1285186354 | ISBN-13: 9781285186351)

With powerful online exercises, lab simulations and in-depth remediation capabilities, LabConnection® provides a uniquely integrated supplement to hands-on networking courses, and can be used both as a virtual lab and homework assignment tool. LabConnection supports Cengage Learning's A+ Guide to Software, and offers remediation towards both. LabConnection, by dti Publishing, is a system that enables exercises and labs to be embedded within the curriculum and instruction. The system is designed for instructor led learning but can also be built into a distance learning course. LabConnection is also available as a DVD or an institutional versions with full learning management capabilities.

List Price = $70.00  | CengageBrain Price = $70.00  | College Bookstore Wholesale Price = $70.00

LabConnection on CengageBrain Printed Access Card  (ISBN-10: 1285777514 | ISBN-13: 9781285777511)

With powerful online exercises, lab simulations and in-depth remediation capabilities, LabConnection® provides a uniquely integrated supplement to hands-on networking courses, and can be used both as a virtual lab and homework assignment tool. LabConnection supports Cengage Learning's A+ Guide to Software, and offers remediation towards both. LabConnection, by dti Publishing, is a system that enables exercises and labs to be embedded within the curriculum and instruction. The system is designed for instructor led learning but can also be built into a distance learning course. LabConnection is also available as a DVD or an institutional versions with full learning management capabilities.

List Price = $70.00  | CengageBrain Price = $70.00  | College Bookstore Wholesale Price = $52.50

ExamConnection, 1 term (6 months) Instant Access  (ISBN-10: 1305663004 | ISBN-13: 9781305663008)

This step-by-step, highly visual text provides students with a comprehensive introduction to managing and maintaining computer software. Written by best-selling author and educator Jean Andrews, A+ GUIDE TO SOFTWARE closely integrates the Computing Technology Industry Association (CompTIA) A+ Exam objectives to prepare students for the software portions of the 220-801 and 220-802 certification exams. The new Sixth Edition also features extensive updates to reflect current technology, techniques, and industry standards in the dynamic, fast-paced field of PC repair. Each chapter covers both core concepts and advanced topics, organizing material to facilitate practical application and encourage students to learn by doing. Supported by a wide range of supplemental resources to enhance learning—including innovative instructional tools, interactive exercises and activities, and online study guides—this proven text offers an ideal way to prepare students for success as a professional PC repair technician.

List Price = $30.00  | CengageBrain Price = $30.00  | College Bookstore Wholesale Price = $30.00

Student Supplements

Lab Manual  (ISBN-10: 1133135153 | ISBN-13: 9781133135159)

The Lab Manual is a valuable tool designed to enhance your lab experience. Lab activities, objectives, materials lists, step-by-step procedures, illustrations, and review questions are commonly found in a Lab Manual.

List Price = $119.95  | CengageBrain Price = $119.95  | College Bookstore Wholesale Price = $90.25

LabConnection on DVD for A+ Guide to Software  (ISBN-10: 1133703739 | ISBN-13: 9781133703730)

With powerful computer-based exercises, simulations and in-depth remediation capabilities, LabConnection™ provides a uniquely integrated supplement to hands-on A+ PC repair courses, and can be used both as a virtual lab and homework assignment tool. LabConnection supports Cengage Learning's A+ Guide to Software textbook and the A+ IT certification exams, and offers remediation towards both. LabConnection, by dti Publishing, is a system that enables exercises and labs to be embedded within the curriculum and instruction. The system is designed for instructor led learning but can also be built into a distance learning course. A one-time internet access code is required to unlock the product and to modify the security settings. You will need internet access to unlock the product each time you launch the DVD on a new computer. The DVD does not require internet access after initial activation. DVD access expires one year after initial activation. LabConnection is also available as online and institutional versions with full learning management capabilities.

List Price = $73.95  | CengageBrain Price = $73.95  | College Bookstore Wholesale Price = $54.50

LMS Integrated for LabConnection Instant Access  (ISBN-10: 1305211294 | ISBN-13: 9781305211292)

List Price = $70.00  | CengageBrain Price = $70.00  | College Bookstore Wholesale Price = $70.00

LabConnection Standard Enterprise Solution for A+ Guide to Software  (ISBN-10: 1133728200 | ISBN-13: 9781133728207)

List Price = $51.95  | College Bookstore Wholesale Price = $38.50

LabConnection on DVD for A+ Guide to Hardware  (ISBN-10: 1133703747 | ISBN-13: 9781133703747)

With powerful computer-based exercises, simulations and in-depth remediation capabilities, LabConnection™ provides a uniquely integrated supplement to hands-on A+ PC repair courses, and can be used both as a virtual lab and homework assignment tool. LabConnection supports Cengage Learning's A+ Guide to Hardware textbook and the A+ IT certification exams, and offers remediation towards both. LabConnection, by dti Publishing, is a system that enables exercises and labs to be embedded within the curriculum and instruction. The system is designed for instructor led learning but can also be built into a distance learning course. A one-time internet access code is required to unlock the product and to modify the security settings . You will need internet access to unlock the product each time you launch the DVD on a new computer. The DVD does not require internet access after initial activation. DVD access expires one year after initial activation.LabConnection is also available as online and institutional versions with full learning management capabilities.

List Price = $73.95  | CengageBrain Price = $73.95  | College Bookstore Wholesale Price = $54.50

CourseMate 2 terms (12 Months) Instant Access  (ISBN-10: 1133135528 | ISBN-13: 9781133135524)

Many of our print offerings are also available in digital formats on www.CengageBrain.com. This eBook will contain downloaded chapter PDFs of the entire book for viewing on your computer with highlighting and search capabilities.

List Price = $131.00  | CengageBrain Price = $131.00  | College Bookstore Wholesale Price = $131.00

PAC ExamConnection for A+ Guide to Software  (ISBN-10: 1133135196 | ISBN-13: 9781133135197)

This online testing system automatically grades students, keeps class and student records, and tests against both the text and A+ certification exam requirements. Controlled and managed by the classroom instructor, ditMetrics is hosted and maintained by dtiPublishing, a third-party provider and quality Cengage partner.

List Price = $36.00  | CengageBrain Price = $36.00  | College Bookstore Wholesale Price = $27.00

LabConnection 2 terms (12 Months) Instant Access Code  (ISBN-10: 1285186354 | ISBN-13: 9781285186351)

With powerful online exercises, lab simulations and in-depth remediation capabilities, LabConnection® provides a uniquely integrated supplement to hands-on networking courses, and can be used both as a virtual lab and homework assignment tool. LabConnection supports Cengage Learning's A+ Guide to Software, and offers remediation towards both. LabConnection, by dti Publishing, is a system that enables exercises and labs to be embedded within the curriculum and instruction. The system is designed for instructor led learning but can also be built into a distance learning course. LabConnection is also available as a DVD or an institutional versions with full learning management capabilities.

List Price = $70.00  | CengageBrain Price = $70.00  | College Bookstore Wholesale Price = $70.00

LabConnection on CengageBrain Printed Access Card  (ISBN-10: 1285777514 | ISBN-13: 9781285777511)

With powerful online exercises, lab simulations and in-depth remediation capabilities, LabConnection® provides a uniquely integrated supplement to hands-on networking courses, and can be used both as a virtual lab and homework assignment tool. LabConnection supports Cengage Learning's A+ Guide to Software, and offers remediation towards both. LabConnection, by dti Publishing, is a system that enables exercises and labs to be embedded within the curriculum and instruction. The system is designed for instructor led learning but can also be built into a distance learning course. LabConnection is also available as a DVD or an institutional versions with full learning management capabilities.

List Price = $70.00  | CengageBrain Price = $70.00  | College Bookstore Wholesale Price = $52.50

Flash Cards, 1 term (6 months) Instant Access  (ISBN-10: 1285797337 | ISBN-13: 9781285797335)

Flashcards designed to work with your text can help you to review and learn essential terms and key concepts. Interactive flashcards include terms and definitions for each chapter. This is instant access product; at the completion of your purchase, simply go to "My Home" and gain immediate access to your product. Note: If you have purchased CourseMate for your title, flash cards are already included.

List Price = $4.00  | CengageBrain Price = $4.00  | College Bookstore Wholesale Price = $4.00

Quizzing Instant Access  (ISBN-10: 1285793536 | ISBN-13: 9781285793535)

Interactive practice quizzes designed to work with your text can help you to review and learn essential terms and key concepts. True/false and multiple choice questions are included for each chapter. Check your score and take quizzes again if needed. A reference for where to find more material in the text is included with each answer. This is instant access product; at the completion of your purchase, simply go to "My Home" and gain immediate access to your product. Note: If you have purchased CourseMate for your title, flash cards are already included.

List Price = $5.00  | CengageBrain Price = $5.00  | College Bookstore Wholesale Price = $5.00

Quizzing with Flash Cards Instant Access  (ISBN-10: 1285789733 | ISBN-13: 9781285789736)

Interactive practice quizzes and flashcards designed to work with your text can help you to review and learn essential terms and key concepts. Flashcards contain terms and definitions for each chapter. Practice quizzes consist of true/false and multiple choice questions for each chapter. Check your score and take quizzes again if needed. A reference for where to find more material in the text is included with each answer. This is instant access product; at the completion of your purchase, simply go to "My Home" and gain immediate access to your product. Note: If you have purchased CourseMate for your title, practice quizzes and flashcards are already included.

List Price = $6.00  | CengageBrain Price = $6.00  | College Bookstore Wholesale Price = $6.00

ExamConnection, 1 term (6 months) Instant Access  (ISBN-10: 1305663004 | ISBN-13: 9781305663008)

This step-by-step, highly visual text provides you with a comprehensive introduction to managing and maintaining computer software. Written by best-selling author and educator Jean Andrews, A+ GUIDE TO SOFTWARE closely integrates the Computing Technology Industry Association (CompTIA) A+ Exam objectives to prepare you for the software portions of the 220-801 and 220-802 certification exams. The new Sixth Edition also features extensive updates to reflect current technology, techniques, and industry standards in the dynamic, fast-paced field of PC repair. Each chapter covers both core concepts and advanced topics, organizing material to facilitate practical application and encourage you to learn by doing. Supported by a wide range of supplemental resources to enhance learning—including innovative tools, interactive exercises and activities, and online study guides—this proven text offers an ideal way to prepare you for success as a professional PC repair technician.

List Price = $30.00  | CengageBrain Price = $30.00  | College Bookstore Wholesale Price = $30.00

Meet the Author

Author Bio

Jean Andrews

Jean Andrews has more than 30 years of experience in the computer industry, including more than 13 years in the college classroom. She has worked in a variety of businesses designing, writing, and supporting application software; managing a PC repair help desk; and troubleshooting wide area networks. She has written numerous books on software, hardware, and the Internet, including the bestselling A+ GUIDE TO MANAGING AND MAINTAINING YOUR PC, 8th Edition, and A+ GUIDE TO HARDWARE: MANAGING, MAINTAINING AND TROUBLESHOOTING, Sixth Edition. She lives in north Georgia.

New! LabConnection 3.0

This textbook is available with LabConnection 3.0, our premier digital  lab simulation solution. Please click here to visit the new LabConnection 3.0 home page for all the latest information on this new update!