Higher Education

Management, 12th Edition

  • Robert Kreitner Arizona State University
  • Carlene Cassidy Anne Arundel Community College
  • ISBN-10: 1111221367  |  ISBN-13: 9781111221362
  • 624 Pages
  • Previous Editions: 2009, 2007, 2004
  • © 2013 | Published
  • College Bookstore Wholesale Price = $216.50
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About

Overview

MANAGEMENT, 12th Edition takes a practical, student-oriented approach toward teaching management with an emphasis on current topics, including issues of diversity, ethics, and technology. The student-friendly content features references to pop culture and cites current publications of interest to students. In addition to providing the management framework and introducing students to contemporary management topics, the text provides experiential activities to get students thinking and acting like real-life managers. A robust network of supplements helps students to understand the hands-on, real-world application of chapter concepts.

Additional Product Information

Features and Benefits

  • Kreitner/Cassidy's MANAGEMENT offers a distinctive mix of contemporary management theory and application. The skills-centered approach encourages hands-on problem solving, which helps students understand how concepts relate to real-world practice.
  • The lively, dynamic "magazine" looks of the design makes reading more engaging and entertaining.
  • The Interactive Annotations scattered throughout the book help to re-engage readers' interest and also encourage them to explore additional, relevant information available from other sources, including the Internet.
  • Completing projects in groups so that students can develop their abilities to work in teams has always been a key feature of this title. In addition to group projects found at the end of each chapter, students and instructors will find an abundance of discussion questions in the boxed features, Closing Cases, and elsewhere.
  • Located at the end of each chapter, the Manager's Toolkit will provide students with invaluable information and tips that will help guide their career, such as branding oneself, mastering interview skills, and handling a promotion. This feature is just one of many that will make students want to keep this book for the future.

Table of Contents

Part I: THE MANAGEMENT CHALLENGE.
1. Managers and Entrepreneurs.
2. The Evolution of Management Thought.
3. The Changing Environment of Management: Diversity, Global Economy, and Technology.
4. International Management and Cross-Cultural Competence.
5. Management's Social and Ethical Responsibilities.
Part II: PLANNING AND DECISION MAKING.
6. The Basics of Planning and Project Management.
7. Strategic Management: Planning for Long-Term Success.
8. Decision Making and Creative Problem Solving.
Part III: ORGANIZING, MANAGING HUMAN RESOURCES, AND COMMUNICATING.
9. Organizations: Effectiveness, Design, and Cultures.
10. Human Resource Management.
11. Communicating in the Internet Age.
Part IV: MOTIVATING AND LEADING.
12. Motivating Job Performance.
13. Group Dynamics and Teamwork.
14. Influence, Power, and Leadership.
15. Change, Conflict, and Negotiation.
Part V: ORGANIZATIONAL CONTROL PROCESSES.
16. Organizational Control and Quality Improvement.

What's New

  • Currency is key in the new edition, which is why the authors have made every effort to address the "hot topics" today's instructors have asked for: the 2008-09 recession, managing in turbulent times, sustainability and environmental issues, the latest technology, and the future of business and management. To address these and many more important issues, the authors have included numerous new sources of current data, recent U.S. laws, contemporary interviews, and just completed research.
  • Nearly all of the text examples and cases have been replaced to keep the content fresh. Students will learn about new aspects of companies they're already familiar with, such as Apple, Google, Wal-Mart, Yahoo!, Intel, IBM, Pfizer, UPS, Siemens, Facebook, AT&T, Amazon.com, Coca-Cola, Hewlett-Packard, Starbucks, Boeing, Nike, Xerox, and Chanel. In addition, students will discover less-familiar businesses around the world, including Southern Ohio Medical Center, Dominion Farms, Vodafone, DM Bicycle Company, Teva Pharmaceuticals, Boots Drugstores, Quality Float Works, The Sky Factory, Workday, and Rackspace.
  • Since "going green" has become such an important trend in today's society, the authors have added a new type of boxed feature on Green Management. These sidebars cover such topics as managing limited resources, energy usage as a competitive advantage, waste management, biodegradable products and packaging, alternate energy sources, "greenwashing," community planning, decreasing airplane usage for business, sustainable HR practices, and more.
  • To enhance the book's focus on Ethics, and to provide more opportunities to engage in active learning, the authors have added a new end-of-chapter group exercise called the Ethics Exercise. Working in teams, students will explore ethical management dilemmas like offshoring, unemployment, the accommodation of religious customs in the workplace, censorship, ethics instruction in colleges, overtime, privacy in the workplace, executive compensation, and more.
  • Due to the popularity of video cases, this edition now features one video case per chapter, including background information and discussion questions. The new set of videos features Numi Teas, Evo Gear, Preserve by Recycline, Flight 001, Gold + Williams, and several other notable companies grappling with the application of common management functions.
  • In addition to the standard update of all instructor ancillaries, the new edition's Test Bank will be upgraded to contain more applications-oriented questions as well as fact-recall questions.
  • NEW COURSEMATE (WITH eBOOK) PREMIUM WEBSITE, INCLUDING A ROBUST SET OF ENGAGEMENT & STUDY TOOLS: Provide your students with a robust array of learning tools to enrich their course experience. Students gain immediate access to videos with quizzing and PowerPoint slides, as well as helpful interactive quizzes and engaging games. The Engagement Tracker tool, when used, provides you with the ability to identify at-risk students while it's still early enough to help, and also allows you to see what resources your student find most valuable.

Learning Resource Bundles

Choose the textbook packaged with the resources that best meet your course and student needs. Contact your Learning Consultant for more information.

Printed Text + Management CourseMate with eBook Instant Access Code

ISBN-10: 1285324870 | ISBN-13: 9781285324876

List Price = $300.95  | CengageBrain Price = $300.95  | College Bookstore Wholesale Price = $226.50

This Bundle Includes:

  • Management
    List Price = $287.95  | CengageBrain Price = $287.95  | College Bookstore Wholesale Price = $216.50
  • CourseMate with Career Transitions 2.0 Instant Access
    List Price = $201.00  | CengageBrain Price = $201.00  | College Bookstore Wholesale Price = $201.00


Efficacy and Outcomes

Reviews

"Kreitner's MANAGEMENT is probably the best text I've used for the Principles of Management course. It's an excellent text for beginning management students and for faculty who are looking to cover a general, overall management-focused course. The book extends explanations of global concepts and includes quotes from research studies—first-hand information."

— Dr. Loretta Beavers, Southwest Virginia Community College

"Among the things that Professor Kreitner excels at is his ability to present the material in a clear and understandable manner. Readability has always been one of his hallmarks."

— Ken Dunegan, Cleveland State University

Supplements

All supplements have been updated in coordination with the main title. Select the main title's "About" tab, then select "What's New" for updates specific to title's edition.

For more information about these supplements, or to obtain them, contact your Learning Consultant.

Instructor Supplements

DVD  (ISBN-10: 1111821801 | ISBN-13: 9781111821807)

All-new "On the Job" video cases for this edition feature a wide range of recognizable businesses and memorable management challenges. Students gain insightful looks into how management issues and topics discussed throughout this edition are addressed every day in real-world organizations like Numi Teas, Flight 001, Gold + Williams, Evo Gear, and more.

CourseMate with Career Transitions 2.0 Instant Access  (ISBN-10: 1111750416 | ISBN-13: 9781111750411)

Provide your students with a robust array of learning tools to enrich their course experience. Students gain immediate access to videos with quizzing and PowerPoint slides, as well as helpful interactive quizzes and engaging games. The Engagement Tracker tool, when used, provides you with the ability to identify at-risk students while it's still early enough to help, and also allows you to see what resources your student find most valuable.

List Price = $201.00  | CengageBrain Price = $201.00  | College Bookstore Wholesale Price = $201.00

WebTutor™ on Blackboard® with eBook on Gateway, 1 term (6 months) Instant Access  (ISBN-10: 1111863016 | ISBN-13: 9781111863012)

Jumpstart your course with this interactive, web-based, teaching and learning resource designed specifically for MANAGEMENT, 12th Edition. You can easily blend, add, edit, reorganize, or delete content. Webtutor™ supplements the classroom experience and ensures students leave with the resources they need to succeed in today's business world. WebTutor™ Toolbox offers basic online study tools including learning objectives, flashcards, and practice quizzes. Use this effective resource as an integrated solution for distance learning or a Web-enhanced course.

List Price = $261.00  | CengageBrain Price = $261.00  | College Bookstore Wholesale Price = $261.00

WebTutor™ on WebCT™ with eBook on Gateway, 1 term (6 months) Instant Access  (ISBN-10: 1111863792 | ISBN-13: 9781111863791)

Jumpstart your course with this interactive, web-based, teaching and learning resource designed specifically for MANAGEMENT, 12th Edition. You can easily blend, add, edit, reorganize, or delete content. Webtutor™ supplements the classroom experience and ensures students leave with the resources they need to succeed in today's business world. WebTutor™ Toolbox offers basic online study tools including learning objectives, flashcards, and practice quizzes. Use this effective resource as an integrated solution for distance learning or a Web-enhanced course.

List Price = $261.00  | CengageBrain Price = $261.00  | College Bookstore Wholesale Price = $261.00

Business and Company Resource Center User's Guide (with Access Code)  (ISBN-10: 0759347956 | ISBN-13: 9780759347953)

Put a complete business library at your fingertips with The Business & Company Resource Center. The BCRC is a premier online business research tool that allows you to seamlessly search thousands of periodicals, journals, references, financial information, industry reports, company histories and much more.

List Price = $106.95  | CengageBrain Price = $106.95  | College Bookstore Wholesale Price = $80.25

Global Economic Watch GEC Resource Center Printed Access Card  (ISBN-10: 1439040753 | ISBN-13: 9781439040751)

The current global economic crisis leaves more and more questions unanswered every day and presents "one of the most teachable moments of the century." South-Western delivers the solution. The Global Economic Crisis Resource Center is an online one-stop shopping location that provides educators with current news, journal articles, videos, podcasts, PowerPoint® slides, test questions, and much more.

List Price = $31.00  | College Bookstore Wholesale Price = $23.25

Student Supplements

CourseMate with Career Transitions 2.0 Instant Access  (ISBN-10: 1111750416 | ISBN-13: 9781111750411)

This web site gives you effective study tools, including Powerpoint slides, interactive flashcards, quizzes, learning games, and videos for quick review.

List Price = $201.00  | CengageBrain Price = $201.00  | College Bookstore Wholesale Price = $201.00

WebTutor™ on Blackboard® with eBook on Gateway, 1 term (6 months) Instant Access  (ISBN-10: 1111863016 | ISBN-13: 9781111863012)

Stay connected to your instructor, classmates, and textbook content! More than just an interactive study guide, WebTutor™ is an anytime, anywhere online learning resource. You'll find a full array of interactive resources and online study tools, including learning objectives, glossary flashcards, practice quizzes, and web links. Tools work seamlessly with the text's companion website to provide a dynamic learning environment and help you stay ahead of the game.

List Price = $261.00  | CengageBrain Price = $261.00  | College Bookstore Wholesale Price = $261.00

WebTutor™ on WebCT™ with eBook on Gateway, 1 term (6 months) Instant Access  (ISBN-10: 1111863792 | ISBN-13: 9781111863791)

Stay connected to your instructor, classmates, and textbook content! More than just an interactive study guide, WebTutor™ is an anytime, anywhere online learning resource. You'll find a full array of interactive resources and online study tools, including learning objectives, glossary flashcards, practice quizzes, and web links. Tools work seamlessly with the text's companion website to provide a dynamic learning environment and help you stay ahead of the game.

List Price = $261.00  | CengageBrain Price = $261.00  | College Bookstore Wholesale Price = $261.00

Cengage Learning Write Experience 2.0 Powered by MyAccess with eBook, 1 term (6 months) Instant Access  (ISBN-10: 1285087720 | ISBN-13: 9781285087726)

Successfully complete your management writing assignments with Write Experience 2.0. This innovative system scores your writing instantly and provides you with detailed revision goals and feedback to put you on track for writing excellence

List Price = $100.00  | CengageBrain Price = $100.00  | College Bookstore Wholesale Price = $100.00

WebTutor™ on Angel™, 1 term (6 months) Instant Access  (ISBN-10: 1285491521 | ISBN-13: 9781285491523)

List Price = $261.00  | College Bookstore Wholesale Price = $261.00

Blackboard MindLink for CourseMate, 1 term (6 months) Instant Access  (ISBN-10: 1285371461 | ISBN-13: 9781285371467)

The more you study, the better the results. Make the most of your study time by accessing everything you need to succeed in your management course in one place. Read your eBook, take notes, review flashcards, view videos, and take practice quizzes—all online with MindLink for CourseMate on Blackboard.

List Price = $201.00  | CengageBrain Price = $201.00  | College Bookstore Wholesale Price = $201.00

LMS Integrated for CourseMate, 1 term (6 months) Instant Access  (ISBN-10: 1285370341 | ISBN-13: 9781285370347)

The more you study, the better the results. Make the most of your study time by accessing everything you need to succeed in your management course in one place. Read your eBook, take notes, review flashcards, view videos, and take practice quizzes—all online with MindLink for CourseMate.

List Price = $201.00  | CengageBrain Price = $201.00  | College Bookstore Wholesale Price = $201.00

Flash Cards, 1 term (6 months) Instant Access  (ISBN-10: 128579561X | ISBN-13: 9781285795614)

Flashcards designed to work with your text can help you to review and learn essential terms and key concepts. Interactive flashcards include terms and definitions for each chapter. This is instant access product; at the completion of your purchase, simply go to "My Home" and gain immediate access to your product. Note: If you have purchased CourseMate for your title, flash cards are already included.

List Price = $4.00  | CengageBrain Price = $4.00  | College Bookstore Wholesale Price = $4.00

Quizzing, 1 term (6 months) Instant Access  (ISBN-10: 1285791819 | ISBN-13: 9781285791814)

Interactive practice quizzes designed to work with your text can help you to review and learn essential terms and key concepts. True/false and multiple choice questions are included for each chapter. Check your score and take quizzes again if needed. A reference for where to find more material in the text is included with each answer. This is instant access product; at the completion of your purchase, simply go to "My Home" and gain immediate access to your product. Note: If you have purchased CourseMate for your title, flash cards are already included.

List Price = $6.00  | CengageBrain Price = $6.00  | College Bookstore Wholesale Price = $6.00

Quizzing with Flash Cards Instant Access  (ISBN-10: 128578801X | ISBN-13: 9781285788012)

Interactive practice quizzes and flashcards designed to work with your text can help you to review and learn essential terms and key concepts. Flashcards contain terms and definitions for each chapter. Practice quizzes consist of true/false and multiple choice questions for each chapter. Check your score and take quizzes again if needed. A reference for where to find more material in the text is included with each answer. This is instant access product; at the completion of your purchase, simply go to "My Home" and gain immediate access to your product. Note: If you have purchased CourseMate for your title, practice quizzes and flashcards are already included.

List Price = $6.00  | CengageBrain Price = $6.00  | College Bookstore Wholesale Price = $6.00

Business and Company Resource Center User's Guide (with Access Code)  (ISBN-10: 0759347956 | ISBN-13: 9780759347953)

Put a complete business library at your fingertips with The Business & Company Resource Center. The BCRC is a premier online business research tool that allows you to seamlessly search thousands of periodicals, journals, references, financial information, industry reports, company histories and much more.

List Price = $106.95  | CengageBrain Price = $106.95  | College Bookstore Wholesale Price = $80.25

Global Economic Watch GEC Resource Center Printed Access Card  (ISBN-10: 1439040753 | ISBN-13: 9781439040751)

The current global economic crisis leaves more and more questions unanswered every day and presents "one of the most teachable moments of the century." South-Western delivers the solution. The Global Economic Crisis Resource Center is an online one-stop shopping location that provides you with current news, journal articles, videos, podcasts, PowerPoint® slides, test questions, and much more.

List Price = $31.00  | College Bookstore Wholesale Price = $23.25

Meet the Author

Author Bio

Robert Kreitner

Robert Kreitner, Ph.D., is a Professor Emeritus of Management at Arizona State University. After a 26-year career at ASU, Dr. Kreitner was named to the W. P. Carey School of Business Faculty Hall of Fame. Dr. Kreitner was born in Buffalo, New York. After a four-year enlistment in the U.S. Coast Guard, including service in Antarctica aboard the icebreaker Eastwind, he attended the University of Nebraska-Omaha on a football scholarship. He was a co-captain his senior year and received the Alumni Association's Scholar-Athlete Award. Dr. Kreitner received bachelors and master's degrees in business from UNO in 1970 and 1971 and a Ph.D. in business from the University of Nebraska-Lincoln in 1974. He has taught at UNO, UNL, Western Illinois University, Thunderbird, and ASU. Dr. Kreitner also has taught in Micronesia, Albania, and Switzerland. Dr. Kreitner is the author or co-author of seven college textbooks that have been through a total of 31 editions since 1975. His management and organizational behavior books are leaders in their field and have been translated into Spanish, French, Italian, and Mandarin Chinese. He continues to pursue his passion for learning and teaching by working on new editions of his textbooks. Among his consulting and management development clients have been American Express, Nazarene School of Large Church Management, Ford Motor Company, SABRE Computer Services, Honeywell, Motorola, Salt River Project, Amdahl, the Hopi Indian nation, State Farm Insurance, Goodyear Aerospace, Doubletree Hotels, Bank One-Arizona, Caterpillar, and U.S. Steel. Dr. Kreitner and his wife Margaret, a Nebraska native who is a retired Intel Corp. manager, live in Phoenix with their two cats, Yahoo and Sweetie Pie, and enjoy hiking, world travel, and fishing in Alaska. His other leisure pursuits are exercising, attending sports events at ASU, tree planting and tending, and wood carving. He has been a Habitat for Humanity volunteer.

Carlene Cassidy

Carlene M. Cassidy, founder of Anne Arundel Community College's Entrepreneurial Studies Institute, has more than 20 years of experience in business, management, and information systems. She has worked in a variety of industries, including health care, retail, computer information systems, and education. Prior to joining Anne Arundel Community College, Ms. Cassidy was a partner and Chief Operating Officer for a multi-million-dollar regional computer consulting firm and launched several start-ups. Ms. Cassidy is a frequent speaker at corporate events, conferences, colleges and universities. Ms. Cassidy received the 2009 Entrepreneurship Faculty of the Year Award from the National Association for Community College Entrepreneurship and the Anne Arundel Community College Student Association's highest honor, the Distinguished Service Award. She was also the 2008 Faculty Advisor of the Year. She is a YWCA Tribute to Women in Industry Honoree and she has been included multiple times in the Who's Who Among American Teachers. In her spare time she serves on multiple non-profit boards of directors and committees. She has a Bachelor of Science Degree in Health Services Administration from Providence College and a Master of Science Degree in Information Systems and Telecommunications from Johns Hopkins University.