Higher Education

Administrative Office Management, Short Course, 13th Edition

  • Pattie Gibson Northern Arizona University
  • ISBN-10: 0538727691  |  ISBN-13: 9780538727693
  • 432 Pages
  • Previous Editions: 2000, 1996, 1992
  • © 2005 | Published
  • College Bookstore Wholesale Price = $105.50



Administrative Office Management continues to provide students with the most up-to-date information reflecting contemporary management thinking, issues, and trends that every office employee needs to know. The text provides a strong management-based background while utilizing a humanistic approach for managing and supervising staff in an office environment. The Short Course contains 15 chapters, as opposed to 20 chapters in the Complete Course.

Table of Contents

Part I. Indentifying Basic Concepts and Trends 1. The Evolution of Management Practices 2. Handling Administrative Management Challenges 3. Administrative Management Activities in the Workplace 4. Emerging Elements Impacting Administrative Management Practices 5. Managing Information, Technology, and Training in the Workplace Part II. Managing Human Resources in the Workplace 6. Staffing Practices: Employment Laws and Job Analysis 7. On-the-Job Employee Practices 8. Employee Compensation, Recognition, and Company Policies 9. Health-Related and Other Workplace Issues 10. Work Ethics and Business Etiquette Issues Part III. Practicing Leadership and Communication Skills 11. Leadership, Motivation, and Problem-Solving in Organizations 12. Group Dynamics, Teamwork, and Conflict Issues Part IV. Managing Essential Administrative Services 13. Office Design, Space, and Health Issues 14. Managing Workplace Safety 15. Other Workplace Productivity Systems


All supplements have been updated in coordination with the main title. Select the main title's "About" tab, then select "What's New" for updates specific to title's edition.

For more information about these supplements, or to obtain them, contact your Learning Consultant.

Instructor Supplements

Instructor's Resource CD  (ISBN-10: 0538727713 | ISBN-13: 9780538727716)

Meet the Author

Author Bio

Pattie Gibson

For more than 30 years, Dr. Pattie Gibson has taught a variety of highly successful courses in computer applications and business systems to high school, community college, and university students in Arizona and overseas in West Berlin and Stuttgart, Germany. Dr. Gibson is currently an assistant professor in educational leadership at Northern Arizona University. She has written and co-authored several textbooks addressing office management and office skills as well as customer service. Dr. Gibson received her undergraduate and master's degrees from Arizona State University and her doctorate from Northern Arizona University.