Higher Education

HOW 12: A Handbook for Office Professionals, 12th Edition

  • James L. Clark Pasadena City College
  • Lyn R. Clark Los Angeles Pierce College
  • ISBN-10: 0324662394  |  ISBN-13: 9780324662399
  • 608 Pages
  • Previous Editions: 2007, 2004, 2001
  • © 2010 | Published
  • College Bookstore Wholesale Price = $110.25
  • Newer Edition Available
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Since 1975, HOW and its subsequent editions have been a prominent reference source for business writers, office personnel, and students. With every new edition, HOW has kept pace with changes in our language and the business environment, striving to provide a useful and easy-to-understand reference manual for all professionals involved in organizational operations. It includes detailed and precise information for writing, formatting, and transmitting communications. Unlike other reference books, HOW 12 is tailored for writing style, grammar, mechanics, and techniques in a business/office environment. This text can be used as a stand-alone reference or as a supplement.

Features and Benefits

  • Updated relevant examples to illustrate language usage principles.
  • Chapter 8, introduced in HOW 11, covers the elements of developing an effective writing style for business communication, including the writing style for e-mail messages. Chapter 8 continues to be a key feature in HOW 12 as employers continually seek employees with excellent written communication skills.
  • HOW 12 provides descriptions and illustrations of letter, memorandum, report, meeting minutes, agenda, news release, and itinerary formats. It includes examples of listings, charts, footnotes, tables, and other such content features of business documents. New to HOW 12--this reference book covers how to work with Microsoft Word 2007 default formats in preparing business documents.
  • HOW 12 describes the latest Internet access options and provides information on e-mail, search sites and procedures, evaluating Web sites, and valuable resources on the Web. Up-to-date URLs of career centers on the Web are included.
  • HOW 12 contains information on preparing traditional résumés, scannable résumés, online (ASCII) résumés, application letters, reference-request letters, and follow-up letters--all necessary documents for the job-seeking process. It also provides resources for accessing Internet career centers and corporate career sites.
  • HOW 12 retains the popular red-and-black text format. The back cover listing of chapters and side tabs lead the user to the appropriate chapter. The solution finder at the beginning of each chapter helps the user to quickly and easily see the main topics covered in each chapter and move swiftly to the answer for which they are searching. These features make HOW the easiest-to-use reference book on the market.

Table of Contents

1. Grammar and Usage.
2. Punctuation.
3. Capitalization Number Formats.
4. Number Formats.
5. Hyphenating and Dividing Words.
6. Abbreviations and Symbols.
7. Words Often Confused and Misused.
8. Elements of Writing Style.
9. Spelling, Proofreading, and Editing.
10. Address Format and Forms of Address.
11. E-Mail Messages, Business Letters, and Memorandums Solution Finder.
12. Reports and Other Business Documents.
13. Employment Application Documents.
14. The Internet and Its Resources.
15. Manual and Electronic File Management.

What's New

  • Reorganization of chapters to begin with grammar and usage principles.
  • Increased substantially number of examples in chapter that differentiates words often confused and misused.
  • Increased coverage of APA and MLA report formats and documentation.
  • Addition of sections to address the default document formats of Microsoft Word 2007.
  • New section on managing computer folders and files using Vista.
  • Updated relevant examples to illustrate language usage principles.

Learning Resource Bundles

Choose the textbook packaged with the resources that best meet your course and student needs. Contact your Learning Consultant for more information.

Bundle: Business English (with MEGUFFEY.COM Printed Access Card), 10th + HOW 12: A Handbook for Office Professionals, 12th

ISBN-10: 1111619107  | ISBN-13: 9781111619107

List Price = $418.95  | CengageBrain Price = $418.95  | College Bookstore Wholesale Price = $315.00

This Bundle Includes:

  • Business English
    List Price = $272.95  | CengageBrain Price = $272.95  | College Bookstore Wholesale Price = $204.75
  • HOW 12: A Handbook for Office Professionals
    List Price = $146.95  | CengageBrain Price = $146.95  | College Bookstore Wholesale Price = $110.25

Bundle: Text + Workbook

ISBN-10:  1435479203 | ISBN-13:  9781435479203

List Price = $263.95  | College Bookstore Wholesale Price = $195.25

This Bundle Includes:

  • HOW 12: A Handbook for Office Professionals
    List Price = $146.95  | CengageBrain Price = $146.95  | College Bookstore Wholesale Price = $110.25
  • Workbook
    List Price = $124.95  | College Bookstore Wholesale Price = $93.75

Meet the Author

Author Bio

James L. Clark

Mr. James Clark earned a BS and an MS degree from the University of Southern California. He was a professor of business at Pasadena City College for 11 years and subsequently served as dean of the Business Division for 17 years. Before joining the Pasadena City College staff, Mr. Clark was an assistant professor at California State University, Los Angeles, and a teacher at Burbank and La Puente High Schools. He also taught part-time in the extension programs at UCLA and USC. He has held memberships and offices in professional organizations, such as the California Business Education Association, the National Business Education Association, Delta Pi Epsilon, and The Association for Business Communication. Mr. Clark has conducted a number of communication seminars for the Culinary Union, the American Right of Way Association, Caltrans, the Canadian Right of Way Association, the Los Angeles Executive Training Program, and several large legal firms. He also has authored several articles on business communication. In addition to this prominent book, he has co-authored POWER: PROFESSIONAL WRITER’S ELECTRONIC RESOURCE, published by Cengage South-Western. He has author many other successful texts, including CLARKS’ ONLINE REFERENCE MANUAL (South-Western College Publishing); A HANDBOOK FOR BUSINESS PROFESSIONALS (Wadsworth Publishing Company); LANGUAGE AND WORD PROCESSING APPLICATIONS (Glencoe/McGraw-Hill); UNIVERSAL TRANSCRIPTION (PWS-KENT Publishing Company); and COLLEGE BUSINESS MACHINES (Gregg/McGraw-Hill).

Lyn R. Clark

Dr. Lyn Clark is currently a professor of business in the Computer Applications and Office Technologies Department at Los Angeles Pierce College, where she has been serving as department chair since 2001. She is also chair of the Pierce College Council, the college’s shared governance committee, and has served as first vice president of the Academic Senate. Notable college recognitions include the Professor of the Month Award and the Pierce College Foundation American Spirit Award. Dr. Clark earned her BS, MA, and EdD degrees from UCLA. Besides holding memberships in Delta Pi Epsilon, the National Business Education Association, the California Business Education Association, Theta Alpha Delta, and The Association for Business Communication, Dr. Clark has held a series of offices in several of these professional organizations. She also served as community college program director for two NBEA conventions and program chair or co-chair for three CBEA conferences. Dr. Clark has conducted numerous workshops nationwide on methods of teaching business English and communication, computer applications, and voice input. In addition to this successful text, she has written articles for numerous business education periodicals and is the author or coauthor of six business texts: BUSINESS ENGLISH AND COMMUNICATION, LANGUAGE AND WORD PROCESSING APPLICATIONS, and VOICE RECOGNITION WITH SOFTWARE APPLICATIONS, published by Glencoe/McGraw-Hill; UNIVERSAL TRANSCRIPTION, published by PWS-KENT Publishing Company; and A HANDBOOK FOR BUSINESS PROFESSIONALS, published by Wadsworth Publishing Company. She is also the co-author of CLARKS’ ONLINE REFERENCE MANUAL and PoWER: PROFESSIONAL WRITER’S ELECTRONIC RESOURCE (South-Western College Publishing).