Workplace skills are filtering into most areas of business education, taught as part of the course. Quick Skills iMPACT Interactive CD (site license) is a NEW interactive electronic tool built from 5 of the best-selling Quick Skills student Learner Guides. It includes updated versions of Customer Service, Decision Making and Problem Solving, Speaking and Presenting, Teamwork, and What Your Employer Expects. Whether the user is a high school student, post-secondary student, or corporate employee, this series can be used for quick, interactive training in workplace skills.
The CD package provides a convenient electronic format that is easy to use and a value for the price. Activities enhance the instruction. The interactive CD-ROM includes forms that can be completed electronically and e-mailed to the instructor or printed out. Students also have access to PowerPoint slides and flash files.
Table of Contents
1. Customer Service.
Putting the Customer First. Knowing Your Customers. Pleasing the Customer. Building a Partnership. Providing Superior Service. Soothing Dissatisfied Customers. Customer Service by Telephone. Serving Customers Electronically. Customer Diversity.
2. Decision Making and Problem Solving.
Thinking Outside the Box. Critical Thinking Strategies. Decision Making Techniques. The Problem Solving Process. Action versus Reaction. Team Decision Making. Accountability. Creating Positive Change in the Workplace.
3. Speaking and Presenting.
Know Your Audience. Proper Preparation. Effective Delivery and Stage Fright. Appearance and Gestures. Visual Aids. Computer Presentations. Interviewing for a Job. Conducting Meetings.
What is a Team? How a Team Functions. Valuing Diversity. Committing to the Team. Making an Impact. Handling Conflict. Risk Taking and Trust. Team Problem Solving. Being a Leader.
5. What Your Employer Expects.
Attitude Is Important. Ethics Count. Getting Along with Others. Good Work Habits. Accepting Responsibility. Providing Customer Service. Being a Team Player.