Six Sigma has taken the corporate world by storm and represents the thrust of numerous efforts in manufacturing and service organizations to improve products, services, and processes. Although Six Sigma brings a new direction to quality and productivity improvement, its underlying tools and philosophy are grounded in the fundamental principles of total quality and continuous improvement that have been used for many decades. Nevertheless, Six Sigma has brought a renewed interest in quality and improvement that few can argue with, and has kept alive the principles of total quality developed in the latter part of the 20th Century. AN INTRODUCTION TO SIX SIGMA AND PROCESS IMPROVEMENT, 2e shows students the essence and basics of Six Sigma, as well as how Six Sigma has brought a renewed interest in the principles of total quality to cutting-edge businesses.
Table of Contents
Part I: Principles of Six Sigma.
1. The Foundations of Six Sigma: Principles of Quality Management.
2. Principles of Six Sigma.
Part II: Six Sigma DMAIC Methodology.
3. Project Organization, Selection, and Definition.
4. Process Measurement.
5. Process Analysis.
6. Process Improvement.
7. Process Control.
Part III: Additional Topics in Six Sigma.
8. Design for Six Sigma.
9. Implementing Six Sigma.