Higher Education

Introduction to Medical Practice Management, 1st Edition

  • Deborah Montone Hohokus School of Business and Medical Science, Ramsey, NJ
  • Michelle Lenzi Lenzi Office Solutions; Hesser College; Kaplan University Online
  • ISBN-10: 1418040924  |  ISBN-13: 9781418040925
  • 432 Pages
  • © 2013 | Published
  • College Bookstore Wholesale Price = $53.50
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INTRODUCTION TO MEDICAL PRACTICE MANAGEMENT uses a unique, two-tiered approach in each unit to help students become successful managers in any medical office setting. The first chapter in each unit introduces students to the basics of medical practice management and the roles of each staff member within the healthcare facility, The second chapter of each unit covers the skills and responsibilities of the manager in relation to the topics being covered. From personnel management to compliance with regulatory agencies, students must first understand the fundamentals of managing the medical office in order to develop the expertise they need to successfully teach staff, train new personnel, and audit procedures that occur in daily practices. Numerous examples of letters, procedural policies, and forms are included for hands-on learning. Students will also have the opportunity to practice the skills they are learning as they create their own practice with the Think Like a Manager feature at the end of each unit and the accompanying templates provided in the back of the book.

Features and Benefits

  • Students will learn to Think Like a Manager as they create their own practice through the exercises at the end of each unit. Using templates from the end of the book, students will choose the dynamics for their practice, the personnel, and the setting. They will complete tasks such as writing policies and procedures, based on topics in each management chapter, which will help them gain real-world practice in management and prepare for their future career.
  • Critical Thinking Activities are provided at the end of each chapter in order to demonstrate how the material applies in an actual medical office setting.
  • Review Exercises challenge students to recall and employ the important concepts discussed in each chapter.
  • Numerous examples of letters, procedural policies, and medical forms are included throughout the book for hands-on learning.
  • Appendices at the end of the book provide additional information on common medical abbreviations, medical specialties and specialists, and various medical websites.

Table of Contents

Unit One: Medical Personnel.
1. Fundamentals: Medical Personnel.
2. Managing: Medical Personnel.
Unit Two: Human Resources.
3. Fundamentals: Human Resources.
4. Managing: Human Resources.
Unit Three: The Revenue Cycle.
5. Fundamentals: The Revenue Cycle.
6. Managing: The Revenue Cycle.
Unit Four: Medical Records.
7. Fundamentals: Medical Records.
8. Managing: Medical Records.
Unit Five: Audits.
9. Fundamentals: Audits.
10. Managing: Audits.
Unit Six: Compliance with Regulatory Agencies.
11. Fundamentals: Compliance with Regulatory Agencies.
12. Managing: Compliance with Regulatory Agencies.
Unit Seven: Advertising and Marketing.
13. Fundamentals: Advertising and Marketing.
14. Managing: Advertising and Marketing.
Appendix A: Create Your Practice.
Appendix B: Templates for Create Your Practice.
Appendix C: Common Medical Abbreviations.
Appendix D: Medical Specialties and Specialists.


All supplements have been updated in coordination with the main title. Select the main title's "About" tab, then select "What's New" for updates specific to title's edition.

For more information about these supplements, or to obtain them, contact your Learning Consultant.

Instructor Supplements

Instructor's Manual  (ISBN-10: 1418040932 | ISBN-13: 9781418040932)

The Instructor's Manual serves as an instructional resource and provides answers to the review questions at the end of each chapter in the book, teaching tips or guidelines, and key objectives for the course.

Meet the Author

Author Bio

Deborah Montone

Debby Montone is the Dean Emeritus of Eastwick College/HoHokus schools. During her twenty years at the Hohokus School of Business and Medical Science, she has also served as the Director of Continuing Education, Dean of Medical Sciences, and Lead Instructor and Curriculum Designer. She also spent over fifteen years as an office manager for a small physician's office. Debby is a current member of AHIMA and ANA and is the author of Power Building Series of learning tools from Elsevier. Debby received her RN degree from Hackensack Hospital School of Nursing and her BS degree from St. Peters College in Healthcare Administration. She also has a graduate certificate in healthcare education and is a certified coding specialist –CCS-P and a certified ICD 10 trainer through AHIMA.

Michelle Lenzi

Michelle Lenzi is owner and director of Lenzi Office Solutions, a medical coding school in Nashua, NH. She is a PMCC certified instructor for the American Academy of Professional Coders (AAPC), which allows her to teach students medical billing and coding while preparing them for the Certified Professional Coder (CPC) and Certified Professional Coder – Hospital (CPC-H) certification exams. Michelle is also an adjunct instructor for the medical assisting department at Hesser College and Kaplan University Online. She is the past president (2010) of the AAPC Derry. Michelle has a bachelor's degree in business management from the University of Lowell and a master's degree in adult education from the University of Phoenix. She is also a PMCC certified instructor- CPC-I, a Certified Professional Coder –CPC, and a Certified Professional Coder – Hospital -CPC-H through the AAPC.