Higher Education

Communicating for Success, 3rd Edition

  • includes CD-ROM
  • Janet Hyden Cincinnati, OH
  • Ann Jordan
  • Mary Helen Steinauer Cincinnati, OH
  • ISBN-10: 0538728663  |  ISBN-13: 9780538728669
  • 592 Pages
  • Previous Editions: 1999, 1994
  • © 2006 | Published
  • College Bookstore Wholesale Price = $112.25



This practical, hands-on text/CD builds on the engaging approach of learning by discovery as it guides students through the basics of developing effective workplace communication skills. The interactive project-based instruction includes practice exercises, projects, teamwork activities, career connections, Internet usage, and much more. Users will learn-by-doing as they are challenged with relevant and practical applications. Key topics include communicating at work, giving instructions, describing a mechanism and a process, applying for a job, writing letters and memos, giving reports, persuading, summarizing, interviewing for information, and listening effectively. The Data CD, included with every text, contains various formats of popular letter sytles and forms for completing projects in the book. In this revised edition, the Data CD also contains the Audio Files.

Table of Contents

1. Communicating at Work. 2. Communicating Definitions. 3. Listening and Responding. 4. Giving Instructions. 5. Describing a Process. 6. Describing a Mechanism. 7. Summarizing. 8. Using Forms. 9. Communicating Messages. 10. Persuading. 11. Applying for a Job. 12. Comparing and Contrasting. 13. Interviewing for Information. 14. Using Numbers and Statistics. 15. Presenting Reports. 16. Becoming a Professional.

Learning Resource Bundles

Choose the textbook packaged with the resources that best meet your course and student needs. Contact your Learning Consultant for more information.

Bundle: Text + e-Book

ISBN-10: 0324672500 | ISBN-13: 9780324672503

List Price = $140.95  | CengageBrain Price = $140.95  | College Bookstore Wholesale Price = $104.50

This Bundle Includes:

  • Communicating for Success
    List Price = $148.95  | CengageBrain Price = $148.95  | College Bookstore Wholesale Price = $112.25
  • e-Book 8
    List Price = $104.95  | College Bookstore Wholesale Price = $78.00


All supplements have been updated in coordination with the main title. Select the main title's "About" tab, then select "What's New" for updates specific to title's edition.

For more information about these supplements, or to obtain them, contact your Learning Consultant.

Instructor Supplements

ExamView®  (ISBN-10: 0538728701 | ISBN-13: 9780538728706)

Instructor's Resource CD-ROM  (ISBN-10: 053872871X | ISBN-13: 9780538728713)

Student Supplements

e-Book 8  (ISBN-10: 0538728981 | ISBN-13: 9780538728980)

List Price = $104.95  | College Bookstore Wholesale Price = $78.00

Workbook  (ISBN-10: 053872868X | ISBN-13: 9780538728683)

Succeed easily and learn more with the Workbook for COMMUNICATING FOR SUCCESS! This helpful tool provides a vocabulary activity and literature activity for every chapter and the forms and guidance you need to complete any project.

List Price = $45.95  | CengageBrain Price = $45.95  | College Bookstore Wholesale Price = $34.75

Meet the Author

Author Bio

Ann Jordan

Ann Jordan has served as the Career Development Manager for the Great Oaks Institute of Technology & Career Development, where she supervised the K-12 Career Development program. In this capacity, she oversaw career development programs for over 115,000 K-12 students across 36 school districts. Currently, Ann works as a career development consultant for various organizations and school districts in Southwest Ohio. Ann is the co-author of Communicating for Success and Discovering Your Career.