Higher Education


  • Claudine Dervaes
  • ISBN-10: 0933143648  |  ISBN-13: 9780933143647
  • 234 Pages
  • © 1998 | Published
  • College Bookstore Wholesale Price = $103.50



Learn how to fly the American skies with Domestic Travel and Ticketing. For US airline travel only, this manual gives specific coverage on domestic airline operations, fares, schedules, reservations, ticketing and travel codes. Throughout the book, travel tips and practical exercises help students train to expertly plan and expedite travel arrangements within the United States. Instructions for using the North American Edition of the Official Airline Guide (NA OAG) provide students with an excellent training tool for working on travel agency computers. Sample display readings, fare research and role-play activities, review questions, and web site resources are also included to inculcate principles and successful business practices necessary for those seeking a sky-high career in travel.

Features and Benefits

  • · Know how travel agencies operate and how to open a travel business
  • · Understand how agency-specific computer programs work for obtaining fares, schedules, and reservations
  • · Learn about various types of fares, how they are constructed, and how discounts can be applied to certain individual and group purchases or in special situations
  • · Apply principles of operation in domestic airline travel to real-life situations with role-play activities for agents, airlines, and clients
  • · Learn how to quickly identify cities, states, and applicable city/airport codes with helpful hints and tips

Table of Contents

Chapter 1: Introduction and Domestic Airline Travel Specifics. Chapter 2: The OAG Desktop Flight Guide. Chapter 3: Introduction to Computerization. Chapter 4: Fares, Fare Research and Construction. Chapter 5: Reservations. Chapter 6: ARC Forms. Chapter 7: Ticket Examples and Exercises. Chapter 8: Ticket Refunds and Exchanges. Chapter 9: PTAs, MCOs, and Tour Orders. Chapter 10: Final Topics and Review and Test. Index.