Higher Education

Principles of Management, 11th Edition

  • Robert Kreitner Arizona State University
  • ISBN-10: 0547148488  |  ISBN-13: 9780547148489
  • 490 Pages
  • Previous Editions: 2007, 2004, 2001
  • © 2009 | Published
  • College Bookstore Wholesale Price = $238.00
  • Newer Edition Available



Management, 11/e takes a practical, student-oriented approach toward teaching management with an emphasis on current topics, including issues of diversity, ethics, and technology. The student-friendly content features references to pop culture and cites current publications of interest to students. In addition to providing the management framework and introducing students to contemporary management topics, the text provides experiential activities to get students thinking and acting like real-life managers. Test Preppers at the end of each chapter provide students with immediate reinforcement and assessment of their understanding of key chapter concepts. A robust network of supplements helps students to understand the hands-on, real-world application of chapter concepts.

Features and Benefits

  • A variety of self-test questions accommodate students with different learning and study skills.
  • Nearly all of the text examples, cases, and boxed material have been updated to keep the content fresh.
  • New Best Practices boxed features spotlight management success stories.
  • The skills-centered approach encourages hands-on problem solving helps students understand how concepts relate to real-world practice.

Table of Contents

1: Managers and Entrepreneurs.
2: The Evolution of Management Thought.
3: The Changing Environment of Management: Diversity, Global Economy, and Technology.
4: International Management and Cross-Cultural Competence.
5: Management’s Social and Ethical Responsibilities.
6: The Basis of Planning and Project Management.
7: Strategic Management: Planning for Long-Term Success.
8: Decision Making and Creative Problem Solving.
9: Organizations: Effectiveness, Design, and Cultures.
10: Human Resource Management.
11: Communicating in the Internet Age.
12: Motivating Job Performance.
13: Group Dynamics and Teamwork.
14: Influence, Power, and Leadership.
15: Change, Conflict, and Negotiation.
16: Organizational Control and Quality Improvement.


All supplements have been updated in coordination with the main title. Select the main title's "About" tab, then select "What's New" for updates specific to title's edition.

For more information about these supplements, or to obtain them, contact your Learning Consultant.

Instructor Supplements

Web Site Passkey and eBook  (ISBN-10: 0547149301 | ISBN-13: 9780547149301)

List Price = $124.95  | College Bookstore Wholesale Price = $94.25

PowerPoint®  (ISBN-10: 0547149328 | ISBN-13: 9780547149325)

List Price = $.00  | College Bookstore Wholesale Price = $.00

DVD  (ISBN-10: 0547148496 | ISBN-13: 9780547148496)

The video package includes all of the segments highlighted in the end-of-part Managers in Action cases.

Online Instructor's Resource Manual  (ISBN-10: 0547148534 | ISBN-13: 9780547148533)

Multimedia Assets  (ISBN-10: 0547149514 | ISBN-13: 9780547149516)

List Price = $.00  | College Bookstore Wholesale Price = $.00

Online Course Content - Blackboard/WebCT/eCollege Instant Access Code  (ISBN-10: 1423926056 | ISBN-13: 9781423926054)

List Price = $44.00  | CengageBrain Price = $44.00  | College Bookstore Wholesale Price = $44.00

Student Supplements

Web Site Passkey and eBook  (ISBN-10: 0547149301 | ISBN-13: 9780547149301)

List Price = $124.95  | College Bookstore Wholesale Price = $94.25

Online Course Content - Blackboard/WebCT/eCollege Instant Access Code  (ISBN-10: 1423926056 | ISBN-13: 9781423926054)

WebTutor provides anytime, anywhere access to course content, quizzes, and the tools you need to succeed in your course • Customizable to include topics your instructor wants to focus on • Complete with powerful communication tools, including e-mail, dicussion, and chat • Connected to the real world, with links to websites that add value to the course and save you time.

List Price = $44.00  | CengageBrain Price = $44.00  | College Bookstore Wholesale Price = $44.00

Meet the Author

Author Bio

Robert Kreitner

Robert Kreitner, Ph.D., is a Professor Emeritus of Management at Arizona State University. After a 26-year career at ASU, Dr. Kreitner was named to the W. P. Carey School of Business Faculty Hall of Fame. Dr. Kreitner was born in Buffalo, New York. After a four-year enlistment in the U.S. Coast Guard, including service in Antarctica aboard the icebreaker Eastwind, he attended the University of Nebraska-Omaha on a football scholarship. He was a co-captain his senior year and received the Alumni Association's Scholar-Athlete Award. Dr. Kreitner received bachelors and master's degrees in business from UNO in 1970 and 1971 and a Ph.D. in business from the University of Nebraska-Lincoln in 1974. He has taught at UNO, UNL, Western Illinois University, Thunderbird, and ASU. Dr. Kreitner also has taught in Micronesia, Albania, and Switzerland. Dr. Kreitner is the author or co-author of seven college textbooks that have been through a total of 31 editions since 1975. His management and organizational behavior books are leaders in their field and have been translated into Spanish, French, Italian, and Mandarin Chinese. He continues to pursue his passion for learning and teaching by working on new editions of his textbooks. Among his consulting and management development clients have been American Express, Nazarene School of Large Church Management, Ford Motor Company, SABRE Computer Services, Honeywell, Motorola, Salt River Project, Amdahl, the Hopi Indian nation, State Farm Insurance, Goodyear Aerospace, Doubletree Hotels, Bank One-Arizona, Caterpillar, and U.S. Steel. Dr. Kreitner and his wife Margaret, a Nebraska native who is a retired Intel Corp. manager, live in Phoenix with their two cats, Yahoo and Sweetie Pie, and enjoy hiking, world travel, and fishing in Alaska. His other leisure pursuits are exercising, attending sports events at ASU, tree planting and tending, and wood carving. He has been a Habitat for Humanity volunteer.