Higher Education

Communicating for Results: A Guide for Business and the Professions, 10th Edition

  • Cheryl Hamilton
  • ISBN-10: 1111842167  |  ISBN-13: 9781111842161
  • 528 Pages
  • Previous Editions: 2011, 2008, 2005
  • © 2014 | Published
  • College Bookstore Wholesale Price = $165.75

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About

Overview

This best-selling text introduces students to the basic concepts and techniques needed to successfully communicate in today's business world, regardless of their business experience. Covering every aspect of the communication process, from organizational theory to culturally aware interpersonal communication obstacles and strategies for critical listening, this text will give students a competitive edge in any business situation, from the interview to making skilled presentations to assuming a leadership role. In addition, COMMUNICATING FOR RESULTS: A GUIDE FOR BUSINESS AND THE PROFESSIONS, Tenth Edition, offers students the chance to view online video clips of common professional scenarios and apply the concepts they are learning to the real world. Cheryl Hamilton's extensive knowledge of the field ensures that each scenario is realistic and offers an opportunity for students to see how they can apply communications theory outside the classroom to improve their chances for career success.

Features and Benefits

  • A new appendix on business writing includes activities that can be completed in class, as a group, or online for a grade. In addition, all written communication pieces within the text are listed at the end of the table of contents for easy reference.
  • New and updated pedagogical features include end-of-chapter group activities in each chapter, chapter-opening case studies and "Revisiting the Case Study" boxes, "Ethical Dilemma" boxes, and "It Really Works" boxes.
  • The text's balance of theory and practical information helps students understand how the concepts they study today are skills they can apply at work tomorrow.
  • COMMUNICATING FOR RESULTS takes a thorough, practical approach to business and professional topics, giving students exposure to the issues and situations they will encounter in today's workplace. Key topics include organizational communication, obstacles to effective organizational communication, conflict resolution, how technology affects communication, group and team communication, effective business presentations, and creating PowerPoint® presentations.
  • Chapter-opening case studies preview each chapter's content and help students apply key concepts through hands-on activities.
  • "It Really Works" boxes in each chapter highlight a real-world executive's use of the concepts and skills presented in the book. These practical examples provide valuable insight into the business world and help students to understand why learning business communication is integral to future success.

Table of Contents

1. The Communication Process: An Introduction.
2. Communication in the Workplace.
3. Conflict, Culture, and Relationships.
4. Effective Listening.
5. Nonverbal Communication.
6. Overcoming Obstacles to Communication in the Electronic Age.
7. Basic Information for All Types of Interviews.
8. The Employment Interview.
9. Small-Group Communication and Problem Solving.
10. Participation and Leadership in Teams.
11. Informative Presentations: Selecting, Researching, Organizing, and Delivery.
12. Verbal and Visual Supporting Materials.
13. Persuasive Presentations: Individual and Team.

What's New

  • NEW Chapter 14, "Polishing Your Written Communications," that walks readers through the best practices of written communication, helping to provide readers with critical information for ensuring that their writing is effective and professional. Writing tips, strategies, and examples are shared for everyday writing of emails and correspondence as well as more specialized forms of writing including resumes, letters of information, and letters of persuasion.
  • UPDATED case studies in many chapters to highlight recent cases that students are familiar with and will then be able to refer back to and evaluate based on the chapter reading.
  • UPDATED "Ethics" boxes throughout the text to now include "Ethics & Culture," allowing readers to critically evaluate the impact that culture and ethics have on communication.
  • UPDATED "It Really Works" boxed examples that show how chapter content is used successfully in the workplace.
  • UPDATED: Technology in every chapter. For example, in Chapter 3, "Technology Barrier" has been added as well as a section on how the "Customer" today has changed due to social media, iPhones, YouTube, etc. Also, in Chapter 8, there is a section on how social media has changed the process of interviewing.
  • UPDATED and expanded sections and examples of culture in each chapter. For example, see the expanded section on cultural differences in Chapter 3. Also, new and expanded sections in Chapter 6.
  • NEW Career Activities are found at the end of each chapter to help readers put into practice what they have learned in the text reading.
  • Each chapter has been thoroughly revised to reflect reviewer suggestions, current research, and current examples.

Learning Resource Bundles

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ePack: Printed Text + MindTap® Speech Instant Access

ISBN-10: 1305606531 | ISBN-13: 9781305606531

List Price = $233.95  | CengageBrain Price = $233.95  | College Bookstore Wholesale Price = $175.75

This Bundle Includes:

  • Communicating for Results: A Guide for Business and the Professions
    List Price = $220.95  | CengageBrain Price = $220.95  | College Bookstore Wholesale Price = $165.75
  • MindTap® Speech, 1 term (6 months) Instant Access for Hamilton's Communicating for Results: A Guide for Business and the Professions
    List Price = $80.00  | CengageBrain Price = $80.00  | College Bookstore Wholesale Price = $80.00


Supplements

All supplements have been updated in coordination with the main title. Select the main title's "About" tab, then select "What's New" for updates specific to title's edition.

For more information about these supplements, or to obtain them, contact your Learning Consultant.

Instructor Supplements

Instructor's Resource Manual  (ISBN-10: 1285170636 | ISBN-13: 9781285170633)

The Instructor's Manual contains resources designed to streamline and maximize the effectiveness of your course preparation. This helpful manual includes chapter-by-chapter outlines and summaries, a sample syllabus, sample class schedules, and activities that include discussion topics and vocabulary lists. Also includes a variety of assignments and a comprehensive Test Bank with answer key and page references.

PowerLecture with ExamView®, JoinIn™ Student Response System  (ISBN-10: 1285170644 | ISBN-13: 9781285170640)

This one-stop lecture tool makes it easy for you to assemble, edit, publish, and present custom lectures for your course, using Microsoft PowerPoint®. The PowerLecture lets you bring together text-specific lecture outlines and art, along with video and animations from the web or your own materials--culminating in a powerful, personalized, media-enhanced presentation. Additionally, the CD-ROM offers an electronic version of the Instructor Resource Manual, Test Bank, ExamView® software, videos, and JoinIn™ on Turning Point® lecture slides.

CourseMate with SpeechBuilder Express™ 3.0, InfoTrac®, 1 term (6 months) Instant Access  (ISBN-10: 1285171101 | ISBN-13: 9781285171104)

The Premium Website for Hamilton, COMMUNICATING FOR RESULTS: A GUIDE FOR BUSINESS AND THE PROFESSIONS, Tenth Edition, offers a variety of rich learning resources designed to enhance the student experience. These resources include an Enhanced eBook, Audio Study Tools chapter downloads, Interactive Video Activities, Speech Builder Express™, self-assessments, images, and web resources. All resources are mapped to both key discipline learning concepts as well as specific chapter learn lists.

List Price = $153.00  | CengageBrain Price = $153.00  | College Bookstore Wholesale Price = $153.00

WebTutor™ on WebCT™ with eBook Instant Access Code  (ISBN-10: 1285170733 | ISBN-13: 9781285170732)

Available for standalone online purchase, the Instant Access Version of WebTutor™ for WebCT® provides access to content from this text's rich Premium Website from within a professor's course management system. The WebTutor™ Premium Website content is ready to use as soon as you log on and offers a wide array of web quizzes, activities, exercises, and web links. Robust communication tools--such as a course calendar, asynchronous discussion, real-time chat, a whiteboard, and an integrated email system--make it easy to stay connected to the course.

List Price = $169.00  | CengageBrain Price = $169.00  | College Bookstore Wholesale Price = $169.00

WebTutor™ on Blackboard® with eBook, 1 term (6 months) Instant Access  (ISBN-10: 1285171055 | ISBN-13: 9781285171050)

Available for standalone online purchase, the Instant Access Version of WebTutor™ for Blackboard® provides access to content from this text's rich Premium Website from within a professor's course management system. The WebTutor™ Premium Website content is ready to use as soon as you log on and offers a wide array of web quizzes, activities, exercises, and web links. Robust communication tools--such as a course calendar, asynchronous discussion, real-time chat, a whiteboard, and an integrated email system--make it easy to stay connected to the course.

List Price = $169.00  | CengageBrain Price = $169.00  | College Bookstore Wholesale Price = $169.00

Student Supplements

MindTap® Speech, 1 term (6 months) Instant Access for Hamilton's Communicating for Results: A Guide for Business and the Professions  (ISBN-10: 1305120272 | ISBN-13: 9781305120273)

MindTap™ Speech for Hamilton's Communicating for Results: A Guide for Business and the Professions, 10th Edition provides you with the tools you need to better manage your limited time -- you can complete assignments whenever and wherever you are ready to learn with course material specially customized for you by your instructor and streamlined in one proven, easy-to-use interface. With an array of tools and apps -- from note taking to flashcards -- you'll get a true understanding of course concepts, helping you to achieve better grades and setting the groundwork for your future courses. Access to this product is valid for 6 months of usage.

List Price = $80.00  | CengageBrain Price = $80.00  | College Bookstore Wholesale Price = $80.00

CourseMate with SpeechBuilder Express™ 3.0, InfoTrac®, 1 term (6 months) Instant Access  (ISBN-10: 1285171101 | ISBN-13: 9781285171104)

The Premium Website for Hamilton, COMMUNICATING FOR RESULTS: A GUIDE FOR BUSINESS AND THE PROFESSIONS, Tenth Edition, offers a variety of rich learning resources designed to enhance the student experience. These resources include an Enhanced eBook, Audio Study Tools chapter downloads, Interactive Video Activities, Speech Builder Express™, self-assessments, images, and web resources. All resources are mapped to both key discipline learning concepts as well as specific chapter learn lists.

List Price = $153.00  | CengageBrain Price = $153.00  | College Bookstore Wholesale Price = $153.00

CourseMate with Cengage Learning Write Experience 2.0 Powered by MyAccess, 1 term (6 months) Instant Access  (ISBN-10: 1285448588 | ISBN-13: 9781285448589)

List Price = $153.00  | CengageBrain Price = $153.00  | College Bookstore Wholesale Price = $153.00

WebTutor™ on WebCT™ with eBook Instant Access Code  (ISBN-10: 1285170733 | ISBN-13: 9781285170732)

More than just an interactive study guide, WebTutor™ is an anytime, anywhere customized learning solution, keeping you connected to your textbook, instructor, and classmates.

List Price = $169.00  | CengageBrain Price = $169.00  | College Bookstore Wholesale Price = $169.00

WebTutor™ on Blackboard® with eBook, 1 term (6 months) Instant Access  (ISBN-10: 1285171055 | ISBN-13: 9781285171050)

More than just an interactive study guide, WebTutor™ is an anytime, anywhere customized learning solution, keeping you connected to your textbook, instructor, and classmates.

List Price = $169.00  | CengageBrain Price = $169.00  | College Bookstore Wholesale Price = $169.00

LMS Integrated for MindTap® Speech, 1 term (6 months) Instant Access  (ISBN-10: 1305400267 | ISBN-13: 9781305400269)

This access code will provide you with seamless access to your MindTap™ Speech resources from within your campus Learning Management System. You will be prompted to enter this access code the first time that you click on a link in your course that includes Cengage content.

List Price = $80.00  | CengageBrain Price = $80.00  | College Bookstore Wholesale Price = $80.00

Flashcards designed to work with your text can help you to review and learn essential terms and key concepts. Interactive flashcards include terms and definitions for each chapter. This is instant access product; at the completion of your purchase, simply go to "My Home" and gain immediate access to your product. Note: If you have purchased CourseMate for your title, flash cards are already included.

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Interactive practice quizzes designed to work with your text can help you to review and learn essential terms and key concepts. True/false and multiple choice questions are included for each chapter. Check your score and take quizzes again if needed. A reference for where to find more material in the text is included with each answer. This is instant access product; at the completion of your purchase, simply go to "My Home" and gain immediate access to your product. Note: If you have purchased CourseMate for your title, flash cards are already included.

List Price = $6.00  | College Bookstore Wholesale Price = $6.00

Quizzing with Flash Cards, 1 term (6 months) Instant Access  (ISBN-10: 1285789253 | ISBN-13: 9781285789255)

Interactive practice quizzes and flashcards designed to work with your text can help you to review and learn essential terms and key concepts. Flashcards contain terms and definitions for each chapter. Practice quizzes consist of true/false and multiple choice questions for each chapter. Check your score and take quizzes again if needed. A reference for where to find more material in the text is included with each answer. This is instant access product; at the completion of your purchase, simply go to "My Home" and gain immediate access to your product. Note: If you have purchased CourseMate for your title, practice quizzes and flashcards are already included.

List Price = $6.00  | CengageBrain Price = $6.00  | College Bookstore Wholesale Price = $6.00

Meet the Author

Author Bio

Cheryl Hamilton

Cheryl Hamilton, an author well known for her writing style and award-winning teaching, understands the importance of communication as a lifelong skill. Also the author of COMMUNICATING FOR RESULTS, she has conducted a number of research studies, including one published in the COMMUNITY COLLEGE JOURNAL OF RESEARCH AND PRACTICE. Dr. Hamilton has presented more than 32 papers at professional conventions, including those sponsored by the National Communication Association, Southwest Educational Research Association, Western Communication Association, and Texas Speech Communication Association. She has conducted seminars for groups such as the National Property Management Association, Bell Helicopter Textron, U.S. Postal Department, North Central Regional Police Academy, and LTV Aerospace. A native of Illinois, she received her bachelor's degree from Eastern Illinois University; her master's degree from Purdue University in West Lafayette, Indiana; and her doctoral degree from the University of North Texas in Denton.