Higher Education

Organizational Communication: Approaches and Processes, 6th Edition

  • Katherine Miller Texas A&M University
  • ISBN-10: 0495898325  |  ISBN-13: 9780495898320
  • 336 Pages
  • Previous Editions: 2009, 2006, 2003
  • © 2012 | Published
  • College Bookstore Wholesale Price = $146.25
  • Newer Edition Available
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ORGANIZATIONAL COMMUNICATION: APPROACHES AND PROCESSES presents organizational communication from both a communication and managerial perspective. Professor Miller's clear writing style and consistent use of examples and case studies result in a text that undergraduate students will find easy to understand.

Features and Benefits

  • Chapter 1 focuses on the complexity of organizational communication through current issues such as globalization, climate change, terrorism, and demographic trends.
  • Revised chapters on diversity (Chapter 12), technology (Chapter 13), and the changing landscape of organizational communication (Chapter 14) highlight shifting concerns for organizational communication scholars and practitioners.
  • The text includes new sections on organizational resistance (Chapter 6), knowledge management (Chapter 8), and crisis management (Chapter 10).
  • Up-to-date coverage on important topics including feminist communication theory, diversity, technology, crisis communication, globalization, and emotion in the workplace.
  • "Spotlight on Scholarship" cases in each chapter focus on a specific person and his or her accomplishment with respect to the topic covered in the chapter.
  • "Case In Point" boxes integrated throughout illustrate the text's contents with organizational events from a wide range of contexts.
  • End-of-chapter case studies and discussion questions help students understand difficult material and apply what they've learned.

Table of Contents

Table of Contents:
1. The Challenge of Organizational Communication.
2. Classical Approaches.
3. Human Relations and Human Resources Approaches.
4. Systems Approaches.
5. Cultural Approaches.
6. Critical Approaches.
7. Socialization Processes
8. Decision-Making Processes.
9. Conflict Management Processes.
10. Organizational Change and Leadership Processes
11. Processes of Emotion in the Workplace.
12. Organizational Diversity Processes.
13. Technological Processes.
14. The Changing Landscape of Organizations.

What's New

  • Chapter 12, "Organizational Diversity Processes," accounts for new research on diversity and considers additional groups, such as people with disabilities and GLBT individuals, as well as critiques of the "business case" for diversity.
  • Chapter 13, "Technological Processes" accounts for our quickly changing world of technology, especially emphasizing internet developments, such as social networking sites.
  • The new edition also includes six new "Spotlight on Scholarship" features, 15 new "Case in Point" features, a new pedagogical feature of "Key Concepts" at the end of each chapter, and updated research throughout the text (more than 120 new references).

Learning Resource Bundles

Choose the textbook packaged with the resources that best meet your course and student needs. Contact your Learning Consultant for more information.

Bundle: Text + Communication CourseMate with eBook Printed Access Card

ISBN-10: 113307202X | ISBN-13: 9781133072027

List Price = $199.95  | College Bookstore Wholesale Price = $148.25

This Bundle Includes:

  • Organizational Communication: Approaches and Processes
    List Price = $194.95  | CengageBrain Price = $194.95  | College Bookstore Wholesale Price = $146.25
  • Communication CourseMate with eBook Printed Access Card
    List Price = $136.00  | College Bookstore Wholesale Price = $102.00


All supplements have been updated in coordination with the main title. Select the main title's "About" tab, then select "What's New" for updates specific to title's edition.

For more information about these supplements, or to obtain them, contact your Learning Consultant.

Instructor Supplements

Communication CourseMate with eBook Instant Access Code  (ISBN-10: 1111675082 | ISBN-13: 9781111675080)

Cengage Learning's CourseMate brings course concepts to life with interactive learning, study, and exam preparation tools that support the printed textbook. Maximize your course success with the integrated eBook and chapter-specific learning tools that include flashcards, quizzes, videos, and more in your CourseMate. Key Features: Interactive eBook, Engagement Tracker, Learning Objectives, Tutorial Quizzes, Glossary and Flashcards, and Web Links and References.

List Price = $136.00  | CengageBrain Price = $136.00  | College Bookstore Wholesale Price = $136.00

PowerLecture with ExamView®  (ISBN-10: 1111347549 | ISBN-13: 9781111347543)

Instructor's Resource Manual  (ISBN-10: 1111345430 | ISBN-13: 9781111345433)

This valuable manual includes suggested activities, supplementary case studies and discussion topics. In addition, each chapter includes a chapter outline; a list of key terms with definitions; suggestions for individual, group, and class activities; and true/false, multiple choice, fill-in-the-blank, and essay test items. The activities provide innovative ways to present relevant concepts in each chapter; they include group projects, out-of-class assignments, role plays, lecture ideas, and audio-visual suggestions.

Student Supplements

Communication CourseMate with eBook Instant Access Code  (ISBN-10: 1111675082 | ISBN-13: 9781111675080)

Cengage Learning's Communications CourseMate brings course concepts to life with interactive learning, study, and exam preparation tools that support the printed textbook. Access an integrated eBook, learning tools including flashcards, quizzes, and more, all designed specifically to work with ORGANIZATIONAL COMMUNICATION: APPROACHES AND PROCESSES, 6th Edition.

List Price = $136.00  | CengageBrain Price = $136.00  | College Bookstore Wholesale Price = $136.00

Meet the Author

Author Bio

Katherine Miller

Dr. Katherine Miller is a leading scholar on communication in healthcare organizations. She holds bachelors and masters degrees in communication from Michigan State University, and a doctorate from the Annenberg School of Communication at the University of Southern California. She served on the faculties of the University of Kansas, Arizona State University, and Michigan State University, and has been a professor in Texas A&M University's Department of Communication since 1998. Dr. Miller is the author of three books and more than 50 journal articles and book chapters.