Professional

A+ Guide to Software: Managing, Maintaining, and Troubleshooting, 5th Edition

About

Overview

Written by best-selling PC repair author and educator Jean Andrews, the fifth edition of A+ GUIDE TO SOFTWARE: MANAGING, MAINTAINING, AND TROUBLESHOOTING maps fully to CompTIA's 2009 A+ Exam objectives. This full-color guide is the most complete, step-by-step book available for learning the fundamentals of supporting and troubleshooting computer software. At the same time, it prepares readers to successfully pass the software portions of the A+ 220-701 and 220-702 exams. The new edition is formatted to support any teaching or learning style and course format, featuring an essentials-to-practical organization within each chapter and inclusion of tabs distinguishing exam content. Further content and live demonstrations with Jean Andrews are available on the accompanying CD, making this new edition a total solution for PC repair.

Features and Benefits

  • This edition maps fully to CompTIA's 2009 A+ Exams.
  • A+ exam tabs on each page make it easy to distinguish between content covering A+ 220-701 Essentials and A+ 220-702 Practical Application exams.
  • A+ certification icons and A+ Tips highlight all of the material related to the exams, so students can pay close attention to pertinent information.
  • Includes extensive pedagogical features to help reinforce material, such as Applying Concepts, Key Terms, Reviewing the Basics, Thinking Critically, Hands-On Projects, and Real Problems, Real Solutions.
  • A+ Table of Contents provides quick reference to all A+ material.
  • Updated to include Windows Vista and to provide stronger emphasis on troubleshooting and security.

Table of Contents

1. Introducing Operating Systems.
2. Working with People in a Technical World.
3. Installing Windows 2000/XP/Vista.
4. Maintaining Windows.
5. Optimizing Windows.
6. Tools for Solving Windows Problems.
7, Fixing Windows Problems.
8. Networking Essentials.
9. Networking Practices.
10. Security Essentials.
11. Security Practices.
Appendices.
A.CompTIA A+ Acronyms.
B. Keystroke Shortcuts in Windows.
CD Resource Contents:
Video Clips.
CertBlaster Exam Preparation Software.
PC Repair FAQs.
eGlossary.
Troubleshooting Flowcharts.
Sample Reports.
CompTIA A+ 2009 Mapping Grids.
Appendices:
ASCII Character and Set and Ansi.sys.
Behind the Scenes with DEBUG.
Calculating Drive Capacity on Older Drives.
Electricity and Multimeters.
FAT Details.
How an OS Uses System Resources.
Installations Using Legacy BIOS.
Introducing Linux.
Introducing the Mac OS.
Supporting SCSI and Legacy Devices.
Supporting Windows 9X/ME.
The Hexadecimal Number System and Memory Addressing.
Windows 9x Me Commands and Startup Disk.

What's New

  • Maps fully to CompTIA's 2009 A+ Exams.
  • Within each chapter, content is presented in an essentials to advanced order, providing greater ease-of-use with the new A+ exam structure while maintaining the academic focus.
  • A+ Exam tabs on each page make it easy to distinguish between content covering A+ 220-701 Essentials and A+ 220-702 Practical Application exams.
  • More emphasis on security with two chapters devoted to Security Essentials and Security Practices.
  • Chapters on Windows have been reorganized by function and by task, rather than by operating system, resulting in a more streamlined presentation.
  • Updated to also include Windows Vista.

Learning Resource Bundles

Choose the textbook packaged with the resources that best meet your course and student needs. Contact your Learning Consultant for more information.

Bundle: Text + Lab Manual + LabConnection Online Printed Access Card

ISBN-10: 1111292922  | ISBN-13: 9781111292928

List Price = $262.95


Bundle: Text + LabConnection Online Printed Access Card

ISBN-10:  1111292035  | ISBN-13:  9781111292034

List Price = $135.95  | CengageBrain Price = $135.95


Bundle: A+ Guide to Software: Managing, Maintaining, and Troubleshooting, 5th + Supporting Windows 7

ISBN-10:  1111656061  | ISBN-13:  9781111656065

List Price = $161.95  | CengageBrain Price = $161.95


Bundle: A+ Guide to Software: Managing, Maintaining, and Troubleshooting, 5th + Lab Manual + Supporting Windows 7

ISBN-10:  1133305830  | ISBN-13:  9781133305835

List Price = $332.95


Bundle: Text + Lab Manual

ISBN-10:  0538465085  | ISBN-13:  9780538465083

List Price = $294.95


ISBN-10:  1111120846 | ISBN-13:  9781111120849

List Price = $142.95


Efficacy and Outcomes

Reviews

"This book is comprehensive, students like to read it, color enhancements are great. This is a textbook first and then can be used as a reference later."

— Ronald E. Koci, Madison Area Technical College

"It's well-written, has good review questions, and good instructor resources. Also, the CertBlaster test prep exams from Student Downloads are an excellent resource."

— Ben Mayock, Community College of Baltimore County

"I like the step by step approach with complete images. This means that in lecture I can easily brush past these section and give shorter demonstrations because the text covers the material so well. I like the detail on other OSes in the appendix. The hands-on exercises provide the starting point for great labs without having to purchase an additional book."

— Mike Cotterman, Marion Technical College

"I love the fact that the software and hardware texts are complementary. When students take the sequence with me it feels almost like a year long course rather than two disconnected courses. There is enough in common between software and hardware texts that students feel totally comfortable with the 2nd text at the start but there really isn't much useless overlap between the two that it feels like a "rerun". The texts are written such that a complete beginner to the subject can understand yet the more experienced students learn as well. Great balance!"

— Kelly White, Community College of Vermont

Supplements

All supplements have been updated in coordination with the main title. Select the main title's "About" tab, then select "What's New" for updates specific to title's edition.

For more information about these supplements, or to obtain them, contact your Learning Consultant.

Instructor Supplements

Enhanced Cengage Online eBook Instant Access Code  (ISBN-10: 1435487052 | ISBN-13: 9781435487055)

List Price = $152.00  | CengageBrain Price = $152.00  | College Bookstore Wholesale Price = $152.00

Technology CourseMate with eBook 2-Semester Instant Access Code  (ISBN-10: 1111475180 | ISBN-13: 9781111475185)

Cengage Learning's CourseMate brings course concepts to life with interactive learning, study, and exam preparation tools that support the printed textbook. Maximize your course success with the integrated eBook and chapter-specific learning tools that include flashcards, quizzes, videos, and more in your CourseMate. Key Features: Interactive eBook, Engagement Tracker, Learning Objectives, Tutorial Quizzes, Glossary and Flashcards, and Web Links and References.

List Price = $103.00  | CengageBrain Price = $103.00  | College Bookstore Wholesale Price = $103.00

CompTIA A+ PC Repair Flashcards  (ISBN-10: 1435487230 | ISBN-13: 9781435487239)

Use your flashcards to test your knowledge of PC repair concepts and to help you prepare for the CompTIA 2009 A+ exams.

List Price = $46.95  | CengageBrain Price = $46.95  | College Bookstore Wholesale Price = $35.50

PC Troubleshooting Pocket Guide  (ISBN-10: 1435487346 | ISBN-13: 9781435487345)

When working on a PC, you’ll want to keep this handy PC Troubleshooting Pocket Guide by your side. Jean Andrews provides clear, complete explanations to make technical topics easy to understand. The PC Troubleshooting Pocket Guide will help individuals diagnose computer problems with ease and speed. This portable, compact volume provides essential diagnostic and troubleshooting information, and is an essential tool for anyone who needs to find PC information quickly and efficiently.

List Price = $48.95  | CengageBrain Price = $48.95  | College Bookstore Wholesale Price = $36.75

Multimeter  (ISBN-10: 0619131012 | ISBN-13: 9780619131012)

Compact and economical digital multimeter is perfect for an A+ PC Repair lab, a technician's workbench, or for field use.

LabConnection for A+ Guide to Software  (ISBN-10: 1111125228 | ISBN-13: 9781111125226)

With powerful computer-based exercises, simulations and in-depth remediation capabilities, LabConnection™ provides a uniquely integrated supplement to hands-on A+ PC repair courses, and can be used both as a virtual lab and home learning tool. LabConnection supports Cengage Learning's A+ Guide to Software textbook and the A+ IT certification exams, and offers remediation towards both. LabConnection, by dti Publishing, is a system that enables exercises and labs to be embedded within the curriculum and instruction. The system is designed for instructor led learning but can also be used within any self-paced learning environment. The standalone DVD version allows use of the simulation product without the necessity of online access. LabConnection is also available as online individual access with automatic grading and record maintenance.

List Price = $73.95  | CengageBrain Price = $73.95  | College Bookstore Wholesale Price = $54.50

LabConnection Online Printed Access Card for A+ Guide to Software  (ISBN-10: 1111128286 | ISBN-13: 9781111128289)

With powerful computer-based exercises, simulations and in-depth remediation capabilities, LabConnection™ provides a uniquely integrated supplement to hands-on A+ PC repair courses, and can be used both as a virtual lab and homework assignment tool. The system provides automatic grading and student record maintenance. LabConnection supports Cengage Learning's A+ Guide to Software textbook and the A+ IT certification exams, and maps to both. LabConnection, by dti Publishing, is a system that enables exercises and labs to be embedded within the curriculum and instruction. The system is designed for instructor led learning but can also work within any online course. Online access delivered through individual learner access codes with a class account enables anyone with Internet access to utilize these tools. LabConnection is also available on DVD.

List Price = $64.95  | CengageBrain Price = $64.95  | College Bookstore Wholesale Price = $47.50

PC Repair Toolkit/ESD Strap Combo  (ISBN-10: 0619016558 | ISBN-13: 9780619016555)

22-piece toolset included the most popular tools needed to fix any PC/computer, and an anti-static wristband.

List Price = $43.95  | College Bookstore Wholesale Price = $32.75

Cable Tester  (ISBN-10: 0619217383 | ISBN-13: 9780619217389)

A+ Guide to Hardware: Managing, Maintaining and Troubleshooting  (ISBN-10: 1435487389 | ISBN-13: 9781435487383)

Written by best-selling PC repair author and educator Jean Andrews, the fifth edition of A+ Guide to Hardware: Managing, Maintaining, and Troubleshooting maps fully to CompTIA's 2009 A+ Exam objectives. This full-color guide is the most complete, step-by-step book available for learning the fundamentals of supporting and troubleshooting computer hardware. At the same time, it prepares readers to successfully pass the A+ 220-701 and 220-702 exams. The new edition is formatted to support any teaching or learning style and course format, featuring an essentials-to-practical organization within each chapter and inclusion of tabs distinguishing exam content. Further content and live demonstrations with Jean Andrews are available on the accompanying CD, making this new edition a total solution for hardware maintenance and repair.

List Price = $192.95  | CengageBrain Price = $192.95  | College Bookstore Wholesale Price = $145.25

LabConnection Instant Access Code for A+ Guide to Software  (ISBN-10: 1285076524 | ISBN-13: 9781285076522)

List Price = $70.00  | CengageBrain Price = $70.00  | College Bookstore Wholesale Price = $70.00

Student Supplements

Enhanced Cengage Online eBook Instant Access Code  (ISBN-10: 1435487052 | ISBN-13: 9781435487055)

List Price = $152.00  | CengageBrain Price = $152.00  | College Bookstore Wholesale Price = $152.00

Technology CourseMate with eBook 2-Semester Instant Access Code  (ISBN-10: 1111475180 | ISBN-13: 9781111475185)

Cengage Learning's CourseMate brings course concepts to life with interactive learning, study, and exam preparation tools that support the printed textbook. Maximize your course success with the integrated eBook and chapter-specific learning tools that include flashcards, quizzes, videos, and more in your CourseMate. Key Features: Interactive eBook, Engagement Tracker, Learning Objectives, Tutorial Quizzes, Glossary and Flashcards, and Web Links and References.

List Price = $103.00  | CengageBrain Price = $103.00  | College Bookstore Wholesale Price = $103.00

CompTIA A+ PC Repair Flashcards  (ISBN-10: 1435487230 | ISBN-13: 9781435487239)

Use your flashcards to test your knowledge of PC repair concepts and to help you prepare for the CompTIA 2009 A+ exams.

List Price = $46.95  | CengageBrain Price = $46.95  | College Bookstore Wholesale Price = $35.50

PC Troubleshooting Pocket Guide  (ISBN-10: 1435487346 | ISBN-13: 9781435487345)

When working on a PC, you’ll want to keep this handy PC Troubleshooting Pocket Guide by your side. Jean Andrews provides clear, complete explanations to make technical topics easy to understand. The PC Troubleshooting Pocket Guide will help individuals diagnose computer problems with ease and speed. This portable, compact volume provides essential diagnostic and troubleshooting information, and is an essential tool for anyone who needs to find PC information quickly and efficiently.

List Price = $48.95  | CengageBrain Price = $48.95  | College Bookstore Wholesale Price = $36.75

Multimeter  (ISBN-10: 0619131012 | ISBN-13: 9780619131012)

Compact and economical digital multimeter is perfect for an A+ PC Repair lab, a technician's workbench, or for field use.

List Price = $37.95  | College Bookstore Wholesale Price = $28.25

LabConnection for A+ Guide to Software  (ISBN-10: 1111125228 | ISBN-13: 9781111125226)

With powerful computer-based exercises, simulations and in-depth remediation capabilities, LabConnection™ provides a uniquely integrated supplement to hands-on A+ PC repair courses, and can be used both as a virtual lab and home learning tool. LabConnection supports Cengage Learning's A+ Guide to Software textbook and the A+ IT certification exams, and offers remediation towards both. LabConnection, by dti Publishing, is a system that enables exercises and labs to be embedded within the curriculum and instruction. The system is designed for instructor led learning but can also be used within any self-paced learning environment. The standalone DVD version allows use of the simulation product without the necessity of online access. LabConnection is also available as online individual access with automatic grading and record maintenance.

List Price = $73.95  | CengageBrain Price = $73.95  | College Bookstore Wholesale Price = $54.50

LabConnection Online Printed Access Card for A+ Guide to Software  (ISBN-10: 1111128286 | ISBN-13: 9781111128289)

With powerful computer-based exercises, simulations and in-depth remediation capabilities, LabConnection™ provides a uniquely integrated supplement to hands-on A+ PC repair courses, and can be used both as a virtual lab and homework assignment tool. The system provides automatic grading and student record maintenance. LabConnection supports Cengage Learning's A+ Guide to Software textbook and the A+ IT certification exams, and maps to both. LabConnection, by dti Publishing, is a system that enables exercises and labs to be embedded within the curriculum and instruction. The system is designed for instructor led learning but can also work within any online course. Online access delivered through individual learner access codes with a class account enables anyone with Internet access to utilize these tools. LabConnection is also available on DVD.

List Price = $64.95  | CengageBrain Price = $64.95  | College Bookstore Wholesale Price = $47.50

PC Repair Toolkit/ESD Strap Combo  (ISBN-10: 0619016558 | ISBN-13: 9780619016555)

22-piece toolset included the most popular tools needed to fix any PC/computer, and an anti-static wristband.

List Price = $43.95  | College Bookstore Wholesale Price = $32.75

Cable Tester  (ISBN-10: 0619217383 | ISBN-13: 9780619217389)

List Price = $80.95  | College Bookstore Wholesale Price = $60.50

A+ Guide to Hardware: Managing, Maintaining and Troubleshooting  (ISBN-10: 1435487389 | ISBN-13: 9781435487383)

Written by best-selling PC repair author and educator Jean Andrews, the fifth edition of A+ Guide to Hardware: Managing, Maintaining, and Troubleshooting maps fully to CompTIA's 2009 A+ Exam objectives. This full-color guide is the most complete, step-by-step book available for learning the fundamentals of supporting and troubleshooting computer hardware. At the same time, it prepares readers to successfully pass the A+ 220-701 and 220-702 exams. The new edition is formatted to support any teaching or learning style and course format, featuring an essentials-to-practical organization within each chapter and inclusion of tabs distinguishing exam content. Further content and live demonstrations with Jean Andrews are available on the accompanying CD, making this new edition a total solution for hardware maintenance and repair.

List Price = $192.95  | CengageBrain Price = $192.95  | College Bookstore Wholesale Price = $145.25

LabConnection Instant Access Code for A+ Guide to Software  (ISBN-10: 1285076524 | ISBN-13: 9781285076522)

List Price = $70.00  | CengageBrain Price = $70.00  | College Bookstore Wholesale Price = $70.00

Meet the Author

Author Bio

Jean Andrews

Jean Andrews has more than 30 years of experience in the computer industry, including more than 13 years in the college classroom. She has worked in a variety of businesses designing, writing, and supporting application software; managing a PC repair help desk; and troubleshooting wide area networks. She has written numerous books on software, hardware, and the Internet, including the bestselling A+ GUIDE TO MANAGING AND MAINTAINING YOUR PC, 8th Edition, and A+ GUIDE TO HARDWARE: MANAGING, MAINTAINING AND TROUBLESHOOTING, Sixth Edition. She lives in north Georgia.