Professional

Problem-Solving and Decision Making: Illustrated Course Guides, 2nd Edition

  • includes CourseMate with Career Transitions 2.0 Printed Access Card
  • Jeff Butterfield Western Kentucky University
  • ISBN-10: 1133187579  |  ISBN-13: 9781133187578
  • 152 Pages
  • Previous Editions: 2010
  • © 2013 | Published
  • List Price = $ 63.95
  • For quantity discounts, Contact your Representative
  • For single copy purchases, visit CengageBrain.com

About

Overview

The Illustrated Series Soft Skills titles are designed to make it easy to teach students the essential soft skills necessary to succeed in today’s competitive workplace. Each book and companion CourseMate cover 40 critical skills, providing students with extensive knowledge they can bring with them into the real world. CourseMate brings each text to life with an audio visual eBook, scenario videos, access to Career Transitions, interactive activities for reinforcement, and Engagement Tracker, a first-of-its-kind tool that monitors student engagement in the course!

Features and Benefits

  • Employs the Illustrated Series' reader-friendly pedagogy, providing short, focused text on key soft skills needed to succeed in a technological workplace.
  • Provides timeless information about skills that make students more marketable to companies and that are necessary in the professional world.
  • Complements any course with modular content that can be integrated in existing courses or used for short courses or workshops.

Table of Contents

Part 1: Identifying and Defining Problems
1: Understanding Problem Solving
2: Analyzing Problems
3: Working with Problem Owners and Stakeholders
4: Developing Effective Problem Statements
5: Determining Causes
6: Simplifying Complex Problems
7: Indentifying and Managing Risks
8: Avoiding Problem-Solving Traps
Part 2: Solving the Problem
9: Gathering and Analyzing Data
10: Developing Alternatives
11: Evaluating Options
12: Implementing the Solution
13: Monitoring and Managing the Solution
14: Verifying the Solution
15: Using Adaptive Techniques
16: Developing Ethical Solutions
Part 3: Thinking Critically
17: Understanding Critical Thinking
18: Identifying Arguments
19: Assessing the Credibility of an Argument
20: Exploring Weaknesses in an Argument
21: Overcoming Obstacles to Critical Thinking
22: Avoiding Deductive Reasoning Fallacies
23: Avoiding Inductive Reasoning Fallacies
24: Becoming a Critical Thinker
Part 4: Group Decision Making and Problem Solving
25: Understanding Group Dynamics
26: Evolving from a Group to a Team
27: Using Divergent Thinking
28: Using Convergent Thinking
29: Reaching Closure
30: Avoiding Common Group Traps
31: Working with Large Groups
32: Building Sustainable Agreements
Part 5: Decision Support Tools
33: Understanding Decision Support Systems
34: Modeling Decisions Quantitatively
35: Describing Data Objectively
36: Working with Formulas and Functions
37: Performing What-If Analyses
38: Weighing Factors
39: Creating Decision Trees
40: Using Graphics to Display Data

What's New

  • Updated to cover the most relevant and valuable soft skills content to prepare students for the 21st century work place.
  • New! CourseMate digital solution available for optional integration. CourseMate brings concepts and skills to life with an interactive multi-media ebook, activities and quizzes for additional reinfocement and the Engagement Tracker feature for no hassle automatic grading!

Alternate Formats

Choose the format that best fits your student's budget and course goals

To customize your learning solution, contact your Learning Consultant for more information.

  • Non-Media Edition

    ISBN-10: 1133959563 | ISBN-13: 9781133959564

    List Price = $60.95

Learning Resource Bundles

Choose the textbook packaged with the resources that best meet your course and student needs. Contact your Learning Consultant for more information.

ePack: Text + MindLink for SAM 2013 Assessment, Training and Projects with MindTap Reader Instant Access

ISBN-10: 1305511859  | ISBN-13: 9781305511859

List Price = $151.95  | CengageBrain Price = $151.95


Printed Text + MindLink for CourseMate, 1 term (6 months) Instant Access

ISBN-10:  1305932757 | ISBN-13:  9781305932753

List Price = $75.95  | CengageBrain Price = $75.95


Supplements

All supplements have been updated in coordination with the main title. Select the main title's "About" tab, then select "What's New" for updates specific to title's edition.

For more information about these supplements, or to obtain them, contact your Learning Consultant.

Instructor Supplements

Instructor's Resource CD-ROM  (ISBN-10: 1133526535 | ISBN-13: 9781133526537)

Now all instructor materials are available on one convenient and easy-to-use CD. Designed to help facilitate classroom instruction, this CD has instructor files unique to the textbook. A variety of ancillaries are included such as data and solutions files, syllabi, and PowerPoint presentations. All of these tools can help motivate students and enhance their knowledge and course appreciation.

Review Pack  (ISBN-10: 1133525849 | ISBN-13: 9781133525844)

All data files necessary to complete lesson activities are included on this CD.

List Price = $19.95  | CengageBrain Price = $19.95  | College Bookstore Wholesale Price = $14.75

CourseMate with Career Transitions 2.0 Instant Access  (ISBN-10: 1133527000 | ISBN-13: 9781133527008)

Cengage Learning's CourseMate brings course concepts to life with interactive learning, study, and exam preparation tools that support the printed textbook. Maximize your course success with the integrated eBook and chapter-specific learning tools that include flashcards, quizzes, videos, and more in your CourseMate. Key Features: Interactive eBook, Engagement Tracker, Learning Objectives, Tutorial Quizzes, Glossary and Flashcards, and Web Links and References.

List Price = $44.00  | CengageBrain Price = $44.00  | College Bookstore Wholesale Price = $44.00

LMS Integrated for SAM 2013 Assessment, Training, and Projects with MindTap Reader, 1 term Instant Access  (ISBN-10: 1305442946 | ISBN-13: 9781305442948)

Go from Office user to Office expert SAM –Skills Assessment Manager – is the top online training resource for Microsoft Office suites. No matter what your skill level, SAM helps you learn with confidence so you have a better chance to make better grades. Navigate easily from day one SAM has all your course content in one easy location, offering an intuitive homepage which ensures you always get where you need to go. See how Office is used in the real world SAM training and assessments simulate the real MS Office environment, which will prepare you for more workplace success. Set yourself up for better grades Automatic feedback on assignments and a personalized study plan help you stay on track for improved grades. Student Testimonials: “My course experience using SAM has been great. It has actually helped me more in class because it lets us do an unlimited amount of training. If we do need help with something, we can just log onto SAM and do it.” - Student Westchester Community College “[SAM] told me all of the mistakes I made, and when I saw the mistakes, it allowed me to use critical thinking of what I could do to make that problem 100% correct.” - Student Hutchinson Community College CTA: Ask your instructor about SAM for this course. Visit us online: sam.cengage.com

List Price = $153.00  | CengageBrain Price = $153.00  | College Bookstore Wholesale Price = $153.00

Verbal Communication: Illustrated Course Guides  (ISBN-10: 1133526527 | ISBN-13: 9781133526520)

The Illustrated Series Soft Skills titles are designed to make it easy to teach students the essential soft skills necessary to succeed in today’s competitive workplace. This text delves into the importance of effective, professional, and polite verbal communication from speaking with clients to everyday dialogue with colleagues. Each book and companion CourseMate cover 40 critical skills, providing students with extensive knowledge they can bring with them into the real world. CourseMate brings each text to life with an audio visual eBook, scenario videos, access to Career Transitions, interactive activities for reinforcement, and Engagement Tracker, a first-of-its-kind tool that monitors student engagement in the course!

List Price = $63.95  | CengageBrain Price = $63.95  | College Bookstore Wholesale Price = $47.25

Preview Guide  (ISBN-10: 1133526543 | ISBN-13: 9781133526544)

Preview the Illustrated Course Guides: Soft Skills for a Digital Workplace, 2nd Edition titles.

Student Supplements

MindLink for SAM 2013 Assessment, Training and Projects with MindTap Reader  (ISBN-10: 1305510577 | ISBN-13: 9781305510579)

List Price = $153.00  | CengageBrain Price = $153.00  | College Bookstore Wholesale Price = $153.00

SAM 2013 Assessment, Training and Projects with MindTap Reader for Problem-Solving and Decision Making: Illustrated Course Guides  (ISBN-10: 1285745302 | ISBN-13: 9781285745305)

Go from Office user to Office expert SAM –Skills Assessment Manager – is the top online training resource for Microsoft Office suites. No matter what your skill level, SAM helps you learn with confidence so you have a better chance to make better grades. Navigate easily from day one SAM has all your course content in one easy location, offering an intuitive homepage which ensures you always get where you need to go. See how Office is used in the real world SAM training and assessments simulate the real MS Office environment, which will prepare you for more workplace success. Set yourself up for better grades Automatic feedback on assignments and a personalized study plan help you stay on track for improved grades. Student Testimonials: “My course experience using SAM has been great. It has actually helped me more in class because it lets us do an unlimited amount of training. If we do need help with something, we can just log onto SAM and do it.” - Student Westchester Community College “[SAM] told me all of the mistakes I made, and when I saw the mistakes, it allowed me to use critical thinking of what I could do to make that problem 100% correct.” - Student Hutchinson Community College CTA: Ask your instructor about SAM for this course. Visit us online: sam.cengage.com

List Price = $153.00  | CengageBrain Price = $153.00  | College Bookstore Wholesale Price = $153.00

Review Pack  (ISBN-10: 1133525849 | ISBN-13: 9781133525844)

All data files necessary to complete lesson activities are included on this CD.

List Price = $19.95  | CengageBrain Price = $19.95  | College Bookstore Wholesale Price = $14.75

CourseMate with Career Transitions 2.0 Instant Access  (ISBN-10: 1133527000 | ISBN-13: 9781133527008)

Cengage Learning's CourseMate brings course concepts to life with interactive learning, study, and exam preparation tools that support the printed textbook. Maximize your course success with the integrated eBook and chapter-specific learning tools that include flashcards, quizzes, videos, and more in your CourseMate. Key Features: Interactive eBook, Engagement Tracker, Learning Objectives, Tutorial Quizzes, Glossary and Flashcards, and Web Links and References.

List Price = $44.00  | CengageBrain Price = $44.00  | College Bookstore Wholesale Price = $44.00

MindLink for CourseMate, 1 term (6 months) Instant Access  (ISBN-10: 1305269578 | ISBN-13: 9781305269576)

List Price = $44.00  | CengageBrain Price = $44.00  | College Bookstore Wholesale Price = $44.00

LMS Integrated for SAM 2013 Assessment, Training, and Projects with MindTap Reader, 1 term Instant Access  (ISBN-10: 1305442946 | ISBN-13: 9781305442948)

Go from Office user to Office expert SAM –Skills Assessment Manager – is the top online training resource for Microsoft Office suites. No matter what your skill level, SAM helps you learn with confidence so you have a better chance to make better grades. Navigate easily from day one SAM has all your course content in one easy location, offering an intuitive homepage which ensures you always get where you need to go. See how Office is used in the real world SAM training and assessments simulate the real MS Office environment, which will prepare you for more workplace success. Set yourself up for better grades Automatic feedback on assignments and a personalized study plan help you stay on track for improved grades. Student Testimonials: “My course experience using SAM has been great. It has actually helped me more in class because it lets us do an unlimited amount of training. If we do need help with something, we can just log onto SAM and do it.” - Student Westchester Community College “[SAM] told me all of the mistakes I made, and when I saw the mistakes, it allowed me to use critical thinking of what I could do to make that problem 100% correct.” - Student Hutchinson Community College CTA: Ask your instructor about SAM for this course. Visit us online: sam.cengage.com

List Price = $153.00  | CengageBrain Price = $153.00  | College Bookstore Wholesale Price = $153.00

Verbal Communication: Illustrated Course Guides  (ISBN-10: 1133526527 | ISBN-13: 9781133526520)

The Illustrated Series Soft Skills titles are designed to make it easy to teach students the essential soft skills necessary to succeed in today’s competitive workplace. This text delves into the importance of effective, professional, and polite verbal communication from speaking with clients to everyday dialogue with colleagues. Each book and companion CourseMate cover 40 critical skills, providing students with extensive knowledge they can bring with them into the real world. CourseMate brings each text to life with an audio visual eBook, scenario videos, access to Career Transitions, interactive activities for reinforcement, and Engagement Tracker, a first-of-its-kind tool that monitors student engagement in the course!

List Price = $63.95  | CengageBrain Price = $63.95  | College Bookstore Wholesale Price = $47.25

Meet the Author

Author Bio

Jeff Butterfield

Dr. Jeff Butterfield holds a PhD from the University of Texas-Austin and an MBA from Indiana University, and currently is a faculty member in the Information Systems department at Western Kentucky University. Previously, Dr. Butterfield worked as an electronics engineer with several Fortune 500 companies. He quickly discovered that his writing and public-speaking abilities contributed much more to his professional success than his technical skills. This important discovery has significantly influenced his teaching and Dr. Butterfield has spent more than 15 years in higher education helping technical students develop professional skills. As technology becomes more tightly integrated with business functions, students with well-developed soft skills will enjoy a strong competitive advantage. Dr. Butterfield has worked with Cengage to develop the SOFT SKILLS FOR A DIGITAL WORKPLACE series. These titles are designed to complement any course you teach, regardless of the subject.