Quality Concepts for the Process Industry prepares readers for a career as process plant operators. This book covers the classical concepts of quality control in a style and at a depth that should be acquired by all employees of the process industries. Each chapter of the text contains chapter objectives, thorough discussions of the concepts presented, a summary, and end-of-chapter review questions. There is a complete glossary of terms and a list of additional references in the back of the book.
How It All Began. The Quality Gurus. Total Quality Management (TQM). International Standards Organization(ISO). Customer Satisfaction. The Economics of Quality. ommunication – the Critical Skill. Teamwork and Personal Effectiveness. Quality Tools – Part 1. Quality Tools – Part 2. Variation in Processes. Concepts of Statistical Process Control (SPC). Statistical Process Control (SPC) and Control Charts. Process Capability. Summary. Glossary. References. Index