Total Quality Management, 1st Edition

  • Terry Richardson
  • ISBN-10: 0827371926  |  ISBN-13: 9780827371927
  • 288 Pages
  • © 1997 | Published
  • List Price = $ 299.95
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Focusing on the urgency of making American business competitive in a global economic environment, this overview of TQM for organizations of all types and sizes focuses on the principles and processes as well as the tools and techniques for continuous improvement. The book describes patterns of change in the social, economic and political structure of the United States and describes how individuals and organizations applying TQM principles become more productive and effective.

Features and Benefits

  • case studies in each chapter put theory into action
  • written in plain, easy to understand language for broad understanding
  • coverage of global issues illustrates the value of TQM in the international economy
  • basic statistical process control (SPC) and other quality analysis tools are presented to enable the reader to apply these tools without previous training in statistics.

Table of Contents

Introduction to Change: History Lessons in Pursuing Quality. The Challenge of Change. World Quest for Quality. The Total Quality System: The Quality Imperative and Quest. Quality As A Philosophy. Steps to Implementation of TQM: Strategies for Total Quality Management. Preparation and Planning Phase. Assessment Phase. Implementation Phase. Networking Phase. Implementing Quality Methods/Techniques: Group/Team Involvement. Group/Team Problem-Solving Techniques. Quantitative/Statistical Analysis. Quality Analysis Tools: Quality Analysis Tools. Controlling and Improving Processes. System Improvement Techniques. Quality Standards: Quality Standards.


All supplements have been updated in coordination with the main title. Select the main title's "About" tab, then select "What's New" for updates specific to title's edition.

For more information about these supplements, or to obtain them, contact your Learning Consultant.

Instructor Supplements

Instructor's Manual  (ISBN-10: 0827382103 | ISBN-13: 9780827382107)

This basic, comprehensive overview of total quality management (TQM) is designed to bridge the gap between engineering and management texts. Written in plain language, this text discusses how to tailor TQM to fit the specific needs of organizations of all types and sizes. The focus is on the principles and processes as well as the tools and techniques for continuous improvement. Patterns of change in the social and economic and political structure of the United States are identified to illustrate how individuals and organizations are applying TQM principles to increase productivity and effectiveness.