Professional

Veterinary Office Practices, 1st Edition

  • Robert Kehn
  • ISBN-10: 1401815693  |  ISBN-13: 9781401815691
  • 210 Pages
  • © 2004 | Published
  • List Price = $ 108.95
  • For quantity discounts, Contact your Representative
  • For single copy purchases, visit CengageBrain.com

About

Overview

Veterinary Office Practice is a well-written book that clearly serves the need for valuable, detailed information about veterinary assistant work. It is designed to give the reader a clear sense of the assistant’s responsibilities not only in working with the veterinarian, but also in other key areas often overlooked in other resource manuals. The author covers such topics as interpersonal communication with clients and co-workers, how the billing and payments system works, record keeping and filing. Emphasis in these areas is meant to aid in developing a broad knowledge base for the office assistant who will become a valuable contributor in a smoothly run veterinary office.

Features and Benefits

  • Specific instructions for what to say, how to act and what to do in the veterinary assistant's day-to-day duties make this a very practical text
  • Classroom and individual exercises present an opportunity for students to test themselves on what they have read
  • Descriptions of all primary aspects of a veterinary assistant¡¦s job include nonverbal communications, stress and interpersonal communications
  • Online resources listed in each chapter help expand the reader¡¦s learning beyond the text

Table of Contents

Chapter 1: The Veterinary Office.
Chapter 2: Care and Maintenance of the Veterinary Practice Facility.
Chapter 3: Administrative Duties.
Chapter 4: Computers.
Chapter 5: Interpersonal Communication.
Chapter 6: Stress.
Chapter 7: Interacting with Clients.
Chapter 8: Ethics.
Chapter 9: Fee Collection Procedures, Billing, and Payroll.

Supplements

All supplements have been updated in coordination with the main title. Select the main title's "About" tab, then select "What's New" for updates specific to title's edition.

For more information about these supplements, or to obtain them, contact your Learning Consultant.

Instructor Supplements

Bundle Veterinary Office Practices and Delmars Veterinary Technician Dictionary Texts  (ISBN-10: 1401853307 | ISBN-13: 9781401853303)

List Price = $188.95  | College Bookstore Wholesale Price = $141.75

Student Supplements

Bundle Veterinary Office Practices and Delmars Veterinary Technician Dictionary Texts  (ISBN-10: 1401853307 | ISBN-13: 9781401853303)

List Price = $188.95  | College Bookstore Wholesale Price = $141.75