Quick Skills: Handling Conflict, 1st Edition

  • Career Solutions Training Group
  • ISBN-10: 0538698330  |  ISBN-13: 9780538698337
  • 96 Pages
  • © 2001 | Published
  • List Price = $ 30.95
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This book enhances the reader's opportunity for career success by targeting fundamental skills. Handling Conflict will provide foundations for effectively dealing with criticism and aggression in the workplace. Covering topics such as avoiding conflict, channeling anger and giving/receiving criticism, this is the perfect tool for the experienced professional, those re-entering the workforce and those beginning their careers.

Table of Contents

1. Use and Abuse of Conflict, 2. Receiving Advice and Criticism, 3. Giving Advice and Criticism, 4. Aggressiveness vs. Assertiveness, 5. Handling Anger, 6. Preventing Conflict, 7. Managing Conflict, 8. Being a Peacemaker


All supplements have been updated in coordination with the main title. Select the main title's "About" tab, then select "What's New" for updates specific to title's edition.

For more information about these supplements, or to obtain them, contact your Learning Consultant.

Instructor Supplements

Package of 15 Learner Guides, Softcover  (ISBN-10: 0538698349 | ISBN-13: 9780538698344)

List Price = $310.95  | College Bookstore Wholesale Price = $230.00

Meet the Author

Author Bio

Career Solutions Training Group

Career Solutions Training Group (CSTG) is a company of experienced forward-looking educators, trainers, and business professionals with a focus on sharpening workplace readiness skills for the 21st Century. CSTG provides consulting services to educational institutions and government agencies and their business partners. They also produce unique and highly effective publications for a wide range of education and training situations.