Instructor's Resource CD-ROM
(ISBN-10: 1285184068 | ISBN-13: 9781285184067)
Place all of the key teaching resources you need conveniently at your fingertips with this all-in-one source for planning, teaching, grading and assessing student understanding and progress. This CD now includes brief videos highlighting winning practices of Baldrige award winners, such as Pal's Sudden Service, Process Management, SPC, Supply Chain, and Texas Nameplate. You'll find the full Instructor's Manual/Solutions Manual with teaching suggestions and answers to all cases and problems in the text, Test Bank in Word and ExamView® computerized format, and PowerPoint® presentation slides.