Access: Introduction to Travel and Tourism, 1st Edition

  • Marc Mancini Professor of Travel, West Los Angeles College; B.A., M.A., M.S., Ph.D.
  • ISBN-10: 140180988X  |  ISBN-13: 9781401809881
  • 288 Pages
  • © 2005 | Published
  • List Price = $ 165.95
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This introduction to all sectors of the travel industry gives readers a sturdy foundation for all future travel studies. It reviews major travel brands that have become staple parts of the industry landscape, and it delves into the implications of Internet travel sales. The highly practical treatment of the material ensures that readers understand all the facts, insights and insider knowledge needed to succeed in the travel business. The author has taken an “evergreen” approach in writing this book, ensuring that its content will not become obsolete in a swiftly changing sales, service and marketing environment. The user-friendly format uses multiple headings, boldface and italicized items, bullet points, photos, sidebars and charts that reinforce learning. Finally, questions for consideration and entertaining, creative activities reinforce the material in each chapter.

Additional Product Information

Features and Benefits

  • Provides an overview of all sectors of the industry
  • Addresses the new realities of the travel industry
  • Explores customer motives, Internet applications, and key industry brands
  • Ensures that readers acquire all the facts, insights, and insider knowledge they need to succeed in the travel industry
  • Serves as a foundation for all future travel studies

Table of Contents

Chapter 1: Going Places: An Overview of the Travel Industry.
Chapter 2A: Ribbons in the Sky: The Air Transportation Industry.
Chapter 2B: Taking to the Skies: Airports, Airfares, and Air Tickets.
Chapter 3: Homes Away from Home: The Hospitality Industry.
Chapter 4: Dealing with Dreams: The Travel Agency Industry.
Chapter 5: Better by the Bunch: The Tour Industry Today.
Chapter 6: Magic at Sea: The Cruise Industry.
Chapter 7: Extra Specials: Other Segments of the Travel Industry.
Chapter 8: Making Connections: How to Market, Sell to, and Serve the Traveling Public. Chapter 9: Here, There, Almost Anywhere: The Geography of Travel.
Chapter 10: This and That.


All supplements have been updated in coordination with the main title. Select the main title's "About" tab, then select "What's New" for updates specific to title's edition.

For more information about these supplements, or to obtain them, contact your Learning Consultant.

Instructor Supplements

Online Instructor's Manual  (ISBN-10: 1401809928 | ISBN-13: 9781401809928)

Instructor's Manual  (ISBN-10: 1401809898 | ISBN-13: 9781401809898)

Meet the Author

Author Bio

Marc Mancini

Marc Mancini is one of the travel industry's best–known speakers, educators, and consultants. His writing and video production credits include 12 books, 32 videos, dozens of training websites, and more than 300 articles, with some syndicated by the Los Angeles Times. He has appeared on CNN, ABC's Good Morning America, and Showtime. An Adjunct Professor of Travel at West Los Angeles College, Dr. Mancini was named Educator of the Year by the International Society of Travel and Tourism Educators, and in 2010 received ASTA's Diamond Award. His consulting clients include American Express, Marriott, CLIA, Holland America, AAA, Norwegian Cruise Line, Lufthansa, and the Hawaiian Visitors and Convention Bureau. Dr. Mancini holds a BA degree from Providence College, and an MA, MS, and PhD from the University of Southern California.