Quick Skills: Customer Service, 1st Edition



This book enhances the reader's opportunity for career success by targeting fundamental skills. Customer Service will provide foundations for effectively working with others. Covering areas such as forming good relationships, soothing unhappy customers and using the telephone as a customer service tool, this is the perfect reference for the experienced professional, those re-entering the workforce and those beginning their careers.

Table of Contents

1. Putting the Customer First, 2. Knowing Your Customers, 3. Pleasing the Customer, 4.Building a Partnership, 5. Providing Superior Service, 6.Soothing Dissatisfied Customers, 7. Customer Service by Telephone, 8. Serving Customers Electronically, 9. Customer Diversity


All supplements have been updated in coordination with the main title. Select the main title's "About" tab, then select "What's New" for updates specific to title's edition.

For more information about these supplements, or to obtain them, contact your Learning Consultant.

Instructor Supplements

Facilitator Guide  (ISBN-10: 0538698381 | ISBN-13: 9780538698382)

The Facilitator Guide provides complete instructor support and additional training and assessment resources.

Package of 15 Learner Guides, Softcover  (ISBN-10: 0538698373 | ISBN-13: 9780538698375)

List Price = $310.95  | College Bookstore Wholesale Price = $230.00

Meet the Author

Author Bio

Career Solutions Training Group

Career Solutions Training Group (CSTG) is a company of experienced forward-looking educators, trainers, and business professionals with a focus on sharpening workplace readiness skills for the 21st Century. CSTG provides consulting services to educational institutions and government agencies and their business partners. They also produce unique and highly effective publications for a wide range of education and training situations.