This book enhances the reader's opportunity for career success by targeting fundamental skills. Customer Service will provide foundations for effectively working with others. Covering areas such as forming good relationships, soothing unhappy customers and using the telephone as a customer service tool, this is the perfect reference for the experienced professional, those re-entering the workforce and those beginning their careers.
1. Putting the Customer First, 2. Knowing Your Customers, 3. Pleasing the Customer, 4.Building a Partnership, 5. Providing Superior Service, 6.Soothing Dissatisfied Customers, 7. Customer Service by Telephone, 8. Serving Customers Electronically, 9. Customer Diversity
All supplements have been updated in coordination with the main title. Select the main title's "About" tab, then select "What's New" for updates specific to title's edition.
For more information about these supplements, or to obtain them, contact your Learning Consultant.
The Facilitator Guide provides complete instructor support and additional training and assessment resources.
List Price = $310.95 | College Bookstore Wholesale Price = $230.00