Quality & Performance Excellence, 7th Edition

  • James R. Evans University of Cincinnati
  • ISBN-10: 1133955932  |  ISBN-13: 9781133955931
  • 496 Pages
  • Previous Editions: 2011, 2008, 2005
  • © 2014 | Published
  • List Price = $ 176.95
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Delivering cutting-edge coverage that includes the latest thinking and practices from the field, QUALITY AND PERFORMANCE EXCELLENCE, 7e presents the basic principles and tools associated with quality and performance excellence using relevant, real-world illustrations and examples. The text thoroughly illustrates how these basic principles and methods have been put into effect in a variety of organizations. It also illustrates the relationship between basic principles and the popular theories and models studied in management courses. Excellent case studies focus on large and small companies in manufacturing and service industries in North and South America, Europe, and Asia-Pacific. Available with InfoTrac® Student Collections

Features and Benefits

  • New to the 7th edition are profiles on K&N Management, Freeze and Nichols, the City of Coral Springs, Florida; and the Veterans Affairs Cooperative Studies Program.
  • Numerous new examples and cases have been added throughout, illustrating key ideas and themes covered in the chapters and offering students hands-on opportunities to sharpen their critical-thinking skills.
  • EXCELLENCE, 7e to meet the unique needs of individual instructors -- and their students. After chapters 1 and 2, all other chapters can be sequenced in almost any order.
  • Unlike most books on quality, QUALITY AND PERFORMANCE EXCELLENCE, 7e is organized according to traditional management topics. This student-friendly organization helps readers see the parallels between quality principles and management theories in areas such as organizational design and leadership.
  • Part I, Foundations of Quality and Performance Excellence, presents the core principles of total quality and performance excellence, and begins to explain how they relate to familiar management concepts.
  • Part II, Performance Excellence, Strategy, and Organization Theory, introduces the importance of quality and performance excellence from a strategic perspective, the idea of customer-supplier relationships, and the role of organizational design.
  • Part III, Performance Excellence and Organizational Behavior, discusses the themes of teamwork and empowerment, and relates quality to the topics of groups and motivation.
  • Part IV, Leadership and Organizational Change, deals with practices for making performance excellence a part of today’s modern organizations, focusing on leadership and the journey to performance excellence.
  • InfoTrac® Student Collections are specialized databases expertly drawn from the Gale Academic One library. Each InfoTrac® Student Collection enhances the student learning experience in the specific course area related to the product. These specialized databases allow access to hundreds of scholarly and popular publications - all reliable sources - including journals, encyclopedias, and academic reports. Learn more and access at:

Table of Contents

1. Introduction to Quality and Performance Excellence.
2. Frameworks for Quality and Performance Excellence.
3. Tools and Techniques for Quality Design and Control.
4. Tools and Techniques for Quality Improvement.
5. Competitive Advantage and Strategic Management for Performance Excellence.
6. Quality in Customer-Supplier Relationships.
7. Designing Organizations for Performance Excellence.
8. Quality Teamwork.
9. Engagement, Empowerment, and Motivation.
10. Leadership for Performance Excellence.
11. Performance Excellence and Organizational Change.

What's New

  • Using real-world examples to illustrate text concepts, each chapter now begins with a "Performance Excellence Profile" highlighting a recent Baldrige recipient whose practices have particular relevance to the chapter material.

Meet the Author

Author Bio

James R. Evans

James R. Evans is a professor in the Department of Operations, Business Analytics, and Information Systems in the Lindner College of Business at the University of Cincinnati. His served as president of the Decision Sciences Institute 1997–1998 and 11 years on the Board of Examiners and Panel of Judges for the Malcolm Baldrige National Quality Award. He has been editor of the Quality Management Journal, published by the American Society for Quality, and served on editorial boards of numerous other journals. Dr. Evans has published more than 90 refereed papers and more than 30 editions of books. During the annual Quality Congress in May 2004, the American Society for Quality presented Dr. Evans and co-author Bill Lindsay with the Philip B. Crosby Medal for writing THE MANAGEMENT AND CONTROL OF QUALITY, 6E. The Crosby medal was presented “for authoring a distinguished book contributing significantly to the extension of the philosophy and application of the principles, methods, and techniques of quality management.”