E-Commerce and Information Technology in Hospitality and Tourism, 1st Edition

  • Zongqing Zhou, Ph.D. Niagara University
  • ISBN-10: 0766841405  |  ISBN-13: 9780766841406
  • 224 Pages
  • © 2004 | Published
  • List Price = $ 92.95
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E-commerce and Information Technology in the Hospitality and Tourism Industry skillfully illustrates the dramatic impact information technology and e-commerce has on the hospitality and tourism industry. The concepts, ideas and technologies discussed will dramatically improve customer service and marketing communication. The author successfully uses examples and case studies and a thorough explanation of technical jargon to illustrate how travel professionals can capitalize on the use of e-marketing, e-commerce and electronic information distribution. Students and travel professionals will benefit from the extensive list of terms and set of learning objectives contained in each chapter, as well as from information on major resources available on related Web sites. The text details the role the Internet plays in such sectors of the industry as travel agencies, airlines, hotels, cruise lines, bed and breakfasts, online travel stores and more.

Additional Product Information

Features and Benefits

  • key words and terms, learning objectives and case studies promote understanding
  • discussion of software and hardware needs for e-marketing and e-commerce illustrate practical usage
  • concepts presented in a manner that promotes improved customer service and marketing
  • the latest resources and Web sites provide opportunities for further exploration
  • business-to-business and business-to-consumer marketing and e-commerce models prepare the reader for practical application

Table of Contents

Chapter 1: The Internet and the World of Hospitality and Tourism.
Chapter 2: The Internet Revolution: Brief History and Basics.
Chapter 3: The Internet as a Means of Communication.
Chapter 4: The Internet as a Means of Commerce.
Chapter 5: The Internet as a Means for Information Distribution.
Chapter 6: The Internet as a Means for Travel and Hospitality Research.
Chapter 7: The Internet as a Means for Marketing.
Chapter 8: The Impact of the Internet on Travel and Hospitality Industry.
Chapter 9: A Special Case Study: The Future of the Travel Agents.
Chapter 10: Competitive Advantage or Necessity: The Travel and Hospitality Industry in the 21st Century.


All supplements have been updated in coordination with the main title. Select the main title's "About" tab, then select "What's New" for updates specific to title's edition.

For more information about these supplements, or to obtain them, contact your Learning Consultant.

Instructor Supplements

Instructor's Manual  (ISBN-10: 0766841421 | ISBN-13: 9780766841420)

Online Resource  (ISBN-10: 0766841413 | ISBN-13: 9780766841413)

Meet the Author

Author Bio

Zongqing Zhou, Ph.D.

Associate Professor, Niagara University