Professional

Professional Automotive Technician Training Series: Service Consultant Web Based Training(WBT), 1st Edition

  • Cengage Learning
  • ISBN-10: 1418042498  |  ISBN-13: 9781418042493
  • © 2009 | Published
  • List Price = $ 125.95
  • For quantity discounts, Contact your Representative
  • For single copy purchases, visit CengageBrain.com

About

Overview

Delmar Learning, the leader in providing first-rate educational materials for automotive technicians, now offers the Service Consultant Web Based Training (WBT), which is part of the exciting, self-paced Professional Automotive Technician Training Series. This course offers more than 8.5 hours worth of quality instruction. Combining theory, diagnosis, and repair information into one easy-to-use training tool, this highly interactive product helps technicians receive the most applicable delivery method for their needs, regardless of technical infrastructure.

Additional Product Information

Features and Benefits

  • Attention-grabbing animations and learner interactions keep users interested and engaged throughout the course of the program.
  • Bookmarking technology enables users to track their progress from beginning to end.
  • Periodic progress checks and end-of-section reviews are integrated throughout to ensure the highest level of retention.
  • A certificate of completion can be printed by users achieving a score of 80% or higher on the final review of the course.
  • All material is completely AICC or SCORM compliant.
  • All material follows the latest ASE and NATEF standards.

Table of Contents

Introduction
Service Facilities and the Service Consultant
Communications: Customer Relations
Internal Communications, Relations, and Supervision
Communications: Customer Delivery and Follow-Up
Vehicle Systems & Components
Final Review

Supplements

All supplements have been updated in coordination with the main title. Select the main title's "About" tab, then select "What's New" for updates specific to title's edition.

For more information about these supplements, or to obtain them, contact your Learning Consultant.

Instructor Supplements

Professional Automotive Technician Training Series: Service Consultant Computer Based Training (CBT)  (ISBN-10: 1418042471 | ISBN-13: 9781418042479)

Delmar Learning, the leader in providing first-rate educational materials for automotive technicians, now offers the Service Consultant Computer Based Training (CBT), which is part of the exciting, self-paced Professional Automotive Technician Training Series. This course offers more than 8.5 hours worth of quality instruction. Combining theory, diagnosis, and repair information into one easy-to-use training tool, this highly interactive product helps technicians receive the most applicable delivery method for their needs, regardless of technical infrastructure.

List Price = $125.95  | CengageBrain Price = $125.95  | College Bookstore Wholesale Price = $94.75

Student Supplements

Professional Automotive Technician Training Series: Service Consultant Computer Based Training (CBT)  (ISBN-10: 1418042471 | ISBN-13: 9781418042479)

Delmar Learning, the leader in providing first-rate educational materials for automotive technicians, now offers the Service Consultant Computer Based Training (CBT), which is part of the exciting, self-paced Professional Automotive Technician Training Series. This course offers more than 8.5 hours worth of quality instruction. Combining theory, diagnosis, and repair information into one easy-to-use training tool, this highly interactive product helps technicians receive the most applicable delivery method for their needs, regardless of technical infrastructure.

List Price = $125.95  | CengageBrain Price = $125.95  | College Bookstore Wholesale Price = $94.75