Professional

Medical Assisting Administrative and Clinical Competencies, 7th Edition

  • includes Premium Web Site Printed Access Card
  • Michelle Blesi Century College
  • Barbara A. Wise
  • Cathy Kelley-Arney National College of Business and Technology
  • ISBN-10: 1111135126  |  ISBN-13: 9781111135126
  • 1200 Pages
  • Previous Editions: 2008, 2006, 2003
  • © 2012 | Published
  • List Price = $ 146.95
  • For quantity discounts, Contact your Representative
  • For single copy purchases, visit CengageBrain.com
  • Newer Edition Available

About

Overview

Clear and easy to understand, MEDICAL ASSISTING: ADMINISTRATIVE AND CLINICAL COMPETENCIES, Seventh Edition delivers all of the knowledge base, skills, and behaviors required for an entry-level medical assistant, including a comprehensive section on the structure and function of body systems. The book has been streamlined and updated to include the latest in emergency preparedness, ICD-10, electronic health records, as well as personal effectiveness topics such as, professionalism and time management. Updated and innovative, the 7th edition of Medical Assisting: Administrative and Clinical Competencies uses multiple in-text features and exclusive technology products to prepare you for a successful career in medical assisting, and give you an advantage in today's competitive marketplace.

Additional Product Information

Features and Benefits

  • Essential coverage of Anatomy and Physiology includes medical terminology, diagnostic tests, diseases and disorders, and treatments. New boxes highlight the body systems throughout the lifespan and interrelationships with other systems.
  • Extensive color photos, illustrations, charts, and tables visually supplement the reading materials.
  • Patient Education boxes throughout the text show students the important issues to discuss with patients before and during tests and examinations; new Body Systems boxes highlight changes across the lifespan and interrelationships of systems.
  • Mobile Downloads so that busy students can study anywhere and any time with Spanish-English audio downloads available on the Premium Website.

Table of Contents

Unit I: Health Care Roles and Responsibilities
1. The Medical Assistant and the Health Care Team
2. The Health Care Environment
Unit II: Medical Terminology
3. Introduction to Medical Terminology
4. Understanding and Building Medical Terms of Body Systems
Unit III: Medical Law and Ethics
5. Legal Issues
6. Ethical Issues
Unit IV: Professional Communications
7. Verbal and Nonverbal Communication
8. Applying Communication Skills
Unit V: Business Communications
9. Telecommunications
10. Written Communications
11. Computers and Office Equipment
Unit VI: Beginning the Patient's Record
12. Scheduling Appointments and Receiving Patients
13. The Medical Record, Documentation, and Filing
Unit VII: Medical Insurance and Coding
14. Health Insurance
15. Diagnostic and Procedural Coding
Unit VIII: Billing and Payment for Medical Services
16. Patient Accounts
17. Preparing Insurance Claims and Posting Insurance Payments
18. Patient Billing, Posting Patient Payments, and Collecting Fees
Unit IX: Banking and Accounting Procedures
19. Banking Procedures
20. Accounts Payable and Accounting Procedures
Unit X: Facilities Management and Emergency Preparedness
21. The Medical Office Environment
22. Managing the Office
Unit XI: Anatomy and Physiology of the Human Body
23. Anatomic Descriptors and Fundamental Body Structure
24. The Nervous System
25. The Senses
26. The Integumentary System
27. The Skeletal System
28. The Muscular System
29. The Respiratory System
30. The Circulatory System
31. The Immune System
32. The Digestive System
33. The Urinary System
34. The Endocrine System
35. The Reproductive System
Unit XII: Preparing for Clinical Procedures
36. Infection Control and Medical Asepsis
37. The Medical History and Patient Screening
38. Vital Signs and Measurements
39. Preparing for Examinations
Unit XII: Assisting with Examinations
40. The Physical Examination and Other Exams
41. OB/GYN Exams
42. Pediatric Exams
Unit XIV: Laboratory Procedures
43. The Physician's Office Laboratory
44. Blood Specimen Collection
45. Diagnostic Testing
46. Specimen Collection and Processing
Unit XV: Cardiology and Radiology Procedures
47. Cardiology Procedures
48. Radiology Procedures
Unit XVI: Minor Surgery Procedures
49. Preparing for Surgery
50. Assisting with Minor Surgical Procedures
Unit XVII: Medication Administration Procedures
51. Pharmacology Fundamentals
52. Dosage Calculations
53. Medication Administration
54. Administering Injections and Immunizations
Unit XVIII: Responding to Emergencies and First Aid
55. Emergencies in the Medical Office
56. First Aid for Accidents and Injuries
Unit XIX: Rehabilitation and Healthy Living
57. Rehabilitation
58. Nutrition, Exercise, and Healthy Living
Unit XX: Workplace Readiness
59. Externship and the Job Search

What's New

  • New chapters covering the Physician's Office Laboratory and Dosage Calculations to familiarize students with day-to-day competencies that will add to their value and marketability as future medical assistants.
  • 25 NEW procedures covering general, administrative, and clinical competencies.
  • New procedure formatting includes procedure steps with side by side rationales and detailed instructions, behavior competencies identified by icons, and charting examples.
  • Insightful, In-Text Features such as media links that connect procedures and text to corresponding video or animation content on the Premium Website, and Clinical Pearl boxes that bring real-world perspectives to the readings.
  • Streamlined organization with curriculum mapping to meet the latest curriculum standards for programmatic accreditation and, mapping tools in procedures, Competency Checklists, and the Instructor's Manual for easy instructor reference.
  • Innovative learning support tools supplement the text and classroom lectures .These tools include the Premium Website and StudyWARE™ software, the Critical Thinking Challenge 2.0 Competency Challenge 2.0, and practice the most difficult chapter concepts with the ground-breaking new Learning Lab homework solution.
  • Expanded, current coverage including professionalism, time management, workplace readiness, fundamentals of psychology, electronic health records, safety in the medical office, a review of basic math, 2010 Dietary Guidelines for Americans, and more!

Learning Resource Bundles

Choose the textbook packaged with the resources that best meet your course and student needs. Contact your Learning Consultant for more information.

ePack: Text + Medical Assisting CourseMate with eBook 1-Year Instant Access Code

ISBN-10: 1285262077  | ISBN-13: 9781285262079

List Price = $159.95  | CengageBrain Price = $159.95


ePack: Text + Medical Assisting CourseMate with eBook Instant Access Code

ISBN-10:  1285262069  | ISBN-13:  9781285262062

List Price = $173.95  | CengageBrain Price = $173.95


Bundle: Medical Office Simulation Software 2.0 + Workbook for Blesi/Wise/Kelly-Arney's Medical Assisting Administrative and Clinical

ISBN-10:  1133802133  | ISBN-13:  9781133802136

List Price = $140.95  | CengageBrain Price = $140.95


ePack: Text + Workbook + Medical Assisting CourseMate with eBook Instant Access Code + Medical Office Simulation Software 2.0

ISBN-10:  1133903584  | ISBN-13:  9781133903581

List Price = $314.95  | CengageBrain Price = $314.95


Bundle: Medical Assisting Administrative and Clinical Competencies, 7th + Workbook + Using the Electronic Health Record in the Health Care Provider Practice, 2nd + CourseMate, 2 term (12 months) Printed Access Card + Basic Keyboarding for the Medical Office Assistant, 3rd + Medical Office Simulation Software 2.0

ISBN-10:  1285571576  | ISBN-13:  9781285571577

List Price = $561.95  | CengageBrain Price = $561.95


ISBN-10:  1285725492  | ISBN-13:  9781285725499

List Price = $545.95


Bundle: Text + Workbook + Medical Office Simulation Software 2.0

ISBN-10:  1133905943  | ISBN-13:  9781133905943

List Price = $287.95  | CengageBrain Price = $287.95


Bundle: Medical Assisting Administrative and Clinical Competencies, 7th + Workbook + Medical Assisting CourseMate with eBook 1-Year Printed Access Card + Delmar Learning's Skills and Procedures for Medical Assistants DVDs, with Closed Captioning + Critical Thinking for Medical Assistants DVD Series, with Closed Captioning

ISBN-10:  128533843X  | ISBN-13:  9781285338439

List Price = $399.95


ePack: Medical Assisting Administrative and Clinical Competencies, 7th + Medical Assisting CourseMate with eBook 2 Year Instant Access + Virtual Administrative Skills for the Medical Assistant Printed Access Card

ISBN-10:  1285586506  | ISBN-13:  9781285586502

List Price = $239.95  | CengageBrain Price = $239.95


ePack: Text + Workbook + Medical Assisting CourseMate with eBook 2 Year Instant Access

ISBN-10:  1285586085  | ISBN-13:  9781285586083

List Price = $314.95  | CengageBrain Price = $314.95


Bundle: Text + Medical Assisting CourseMate with eBook 1-Year Printed Access Card

ISBN-10:  1285158954  | ISBN-13:  9781285158952

List Price = $159.95


Bundle: Text + Medical Assisting CourseMate with eBook Printed Access Card

ISBN-10:  1285158962 | ISBN-13:  9781285158969

List Price = $173.95


Supplements

All supplements have been updated in coordination with the main title. Select the main title's "About" tab, then select "What's New" for updates specific to title's edition.

For more information about these supplements, or to obtain them, contact your Learning Consultant.

Instructor Supplements

Medical Assisting Administrative and Clinical Competencies (Book Only)  (ISBN-10: 1111318646 | ISBN-13: 9781111318642)

MEDICAL ASSISTING: ADMINISTRATIVE AND CLINICAL COMPETENCIES, 7th Edition delivers all of the critical knowledge base, skills, and behaviors for entry-level medical assistants in an easy-to-understand, proven format. Newly streamlined for greater focus, the text also includes the latest in emergency preparedness, ICD-10, and electronic health records, and even personal effectiveness topics like professionalism and time management. Updated and innovative, the 7th Edition of MEDICAL ASSISTING: ADMINISTRATIVE AND CLINICAL COMPETENCIES uses multiple in-text features to prepare students for a successful career in medical assisting, and give them a significant advantage in today's competitive marketplace.

List Price = $146.95  | College Bookstore Wholesale Price = $110.50

Medical Assisting CourseMate with eBook 2 Year Instant Access  (ISBN-10: 1133282644 | ISBN-13: 9781133282648)

Cengage Learning's CourseMate brings course concepts to life with interactive learning, study, and exam preparation tools that support the printed textbook. Maximize your course success with the integrated eBook and chapter-specific learning tools that include flashcards, quizzes, videos, and more in your CourseMate. Key Features: Interactive eBook, Engagement Tracker, Learning Objectives, Tutorial Quizzes, Glossary and Flashcards, and Web Links and References.

List Price = $146.95  | CengageBrain Price = $146.95  | College Bookstore Wholesale Price = $146.95

Online Adobe PDF eBook Instant Access Code  (ISBN-10: 1133716350 | ISBN-13: 9781133716358)

List Price = $89.50  | College Bookstore Wholesale Price = $89.50

Instructor's Manual  (ISBN-10: 1111135134 | ISBN-13: 9781111135133)

The Instructor's Manual serves as an instructional resource and provides lesson outlines, class activities, mapping to ABHES and CAAHEP curriculum, and answer keys for the text and workbook.

Instructor Resources  (ISBN-10: 1111135169 | ISBN-13: 9781111135164)

The Instructor Resources CD-ROM includes instructor slides in Microsoft PowerPoint®, , a computerized test bank, an Image Library, the Instructor's Manual, and other text-specific resources.

Workbook  (ISBN-10: 1111135142 | ISBN-13: 9781111135140)

The workbook is designed to help students retain key chapter content and apply critical thinking skills. Procedure checklists are included to practice competencies required for an entry-level medical assistant.

List Price = $140.95  | CengageBrain Price = $140.95  | College Bookstore Wholesale Price = $106.00

Bundle: Medical Office Simulation Software 2.0 + Workbook for Blesi/Wise/Kelly-Arney's Medical Assisting Administrative and Clinical  (ISBN-10: 1133802133 | ISBN-13: 9781133802136)

Clear and easy to understand, MEDICAL ASSISTING: ADMINISTRATIVE AND CLINICAL COMPETENCIES, Seventh Edition delivers all of the knowledge base, skills, and behaviors required for an entry-level medical assistant, including a comprehensive section on the structure and function of body systems. The book has been streamlined and updated to include the latest in emergency preparedness, ICD-10, electronic health records, as well as personal effectiveness topics such as, professionalism and time management. Updated and innovative, the 7th edition of Medical Assisting: Administrative and Clinical Competencies uses multiple in-text features and exclusive technology products to prepare you for a successful career in medical assisting, and give you an advantage in today's competitive marketplace.

List Price = $140.95  | CengageBrain Price = $140.95  | College Bookstore Wholesale Price = $106.00

Student Supplements

Medical Assisting Administrative and Clinical Competencies (Book Only)  (ISBN-10: 1111318646 | ISBN-13: 9781111318642)

Clear and easy to understand, MEDICAL ASSISTING: ADMINISTRATIVE AND CLINICAL COMPETENCIES, 7th Edition delivers all of the knowledge base, skills, and behaviors required for an entry-level medical assistant, including a comprehensive section on the structure and function of body systems. The text has also been streamlined and updated to include the latest in emergency preparedness, ICD-10, electronic health records, and even personal effectiveness topics like professionalism and time management. And, more innovative than ever, the 7th Edition of MEDICAL ASSISTING: ADMINISTRATIVE AND CLINICAL COMPETENCIES uses multiple in-text features to prepare you for a successful career in medical assisting, and give you an advantage in today's competitive marketplace.

List Price = $146.95  | College Bookstore Wholesale Price = $110.50

Medical Assisting CourseMate with eBook 2 Year Instant Access  (ISBN-10: 1133282644 | ISBN-13: 9781133282648)

Cengage Learning's CourseMate brings course concepts to life with interactive learning, study, and exam preparation tools that support the printed textbook. Maximize your course success with the integrated eBook and chapter-specific learning tools that include flashcards, quizzes, videos, and more in your CourseMate. Key Features: Interactive eBook, Engagement Tracker, Learning Objectives, Tutorial Quizzes, Glossary and Flashcards, and Web Links and References.

List Price = $146.95  | CengageBrain Price = $146.95  | College Bookstore Wholesale Price = $146.95

Online Adobe PDF eBook Instant Access Code  (ISBN-10: 1133716350 | ISBN-13: 9781133716358)

List Price = $89.50  | College Bookstore Wholesale Price = $89.50

Workbook  (ISBN-10: 1111135142 | ISBN-13: 9781111135140)

The workbook is designed to help you retain key chapter content and apply your critical thinking skills. Included within this resource are vocabulary reviews, chapter objective questions, and application activities.

List Price = $140.95  | CengageBrain Price = $140.95  | College Bookstore Wholesale Price = $106.00

Premium Web Site Instant Access Code  (ISBN-10: 1133438741 | ISBN-13: 9781133438748)

List Price = $37.00  | CengageBrain Price = $37.00  | College Bookstore Wholesale Price = $37.00

Flash Cards Instant Access  (ISBN-10: 1285795555 | ISBN-13: 9781285795553)

Flashcards designed to work with your text can help you to review and learn essential terms and key concepts. Interactive flashcards include terms and definitions for each chapter. This is instant access product; at the completion of your purchase, simply go to "My Home" and gain immediate access to your product. Note: If you have purchased CourseMate for your title, flash cards are already included.

List Price = $4.00  | CengageBrain Price = $4.00  | College Bookstore Wholesale Price = $4.00

Quizzing Instant Access  (ISBN-10: 1285791754 | ISBN-13: 9781285791753)

Interactive practice quizzes designed to work with your text can help you to review and learn essential terms and key concepts. True/false and multiple choice questions are included for each chapter. Check your score and take quizzes again if needed. A reference for where to find more material in the text is included with each answer. This is instant access product; at the completion of your purchase, simply go to "My Home" and gain immediate access to your product. Note: If you have purchased CourseMate for your title, flash cards are already included.

List Price = $5.00  | CengageBrain Price = $5.00  | College Bookstore Wholesale Price = $5.00

Quizzing with Flash Cards Instant Access  (ISBN-10: 1285787951 | ISBN-13: 9781285787954)

Interactive practice quizzes and flashcards designed to work with your text can help you to review and learn essential terms and key concepts. Flashcards contain terms and definitions for each chapter. Practice quizzes consist of true/false and multiple choice questions for each chapter. Check your score and take quizzes again if needed. A reference for where to find more material in the text is included with each answer. This is instant access product; at the completion of your purchase, simply go to "My Home" and gain immediate access to your product. Note: If you have purchased CourseMate for your title, practice quizzes and flashcards are already included.

List Price = $6.00  | CengageBrain Price = $6.00  | College Bookstore Wholesale Price = $6.00

Bundle: Medical Office Simulation Software 2.0 + Workbook for Blesi/Wise/Kelly-Arney's Medical Assisting Administrative and Clinical  (ISBN-10: 1133802133 | ISBN-13: 9781133802136)

Clear and easy to understand, MEDICAL ASSISTING: ADMINISTRATIVE AND CLINICAL COMPETENCIES, Seventh Edition delivers all of the knowledge base, skills, and behaviors required for an entry-level medical assistant, including a comprehensive section on the structure and function of body systems. The book has been streamlined and updated to include the latest in emergency preparedness, ICD-10, electronic health records, as well as personal effectiveness topics such as, professionalism and time management. Updated and innovative, the 7th edition of Medical Assisting: Administrative and Clinical Competencies uses multiple in-text features and exclusive technology products to prepare you for a successful career in medical assisting, and give you an advantage in today's competitive marketplace.

List Price = $140.95  | CengageBrain Price = $140.95  | College Bookstore Wholesale Price = $106.00

Meet the Author

Author Bio

Michelle Blesi

Michelle Blesi is a certified medical assistant CMA (AAMA) with 14 years of industry experience. She worked in the family practice area for 10 years, emphasizing clinical and laboratory skills, before changing her focus to leadership and working as a lead in the nursing/lab department and as a clinical manager. Michelle has a diploma in medical assisting (and is certified through the AAMA), a bachelor's degree in psychology, and a master’s degree in community psychology, and she completed the Teacher Education Series (TES) courses in spring 2005 at the University of Minnesota. Her coursework included introduction to vocational teaching, course development, instructional methods, philosophy, and student training and assessment. A program director and unlimited full-time faculty member in the medical assistant department at Century College since 2001, Michelle enjoys bringing her career experience into the classroom and making a difference in students' lives. In addition to being program director, she teaches both clinical and laboratory courses, a medical assistant refresher course through CECT, and administrative procedures for medical assistants (both traditional and online). She is also the practicum coordinator and oversees clinical externships for the program. In addition to being the lead author for both the Seventh and Eighth Editions of MEDICAL ASSISTING: ADMINISTRATIVE AND CLINICAL COMPETENCIES, Michelle has contributed to many other Cengage projects, including being the SME for Critical Thinking Challenge 3.0, and completing multiple reviewer projects and test bank completions. Among her many accomplishments are the Board of Trustees Outstanding Educator Award (2012), Golden Apple Award (2010), and Exemplary Faculty Member (2007).

Barbara A. Wise

Barbara A. Wise, MA (Ed.), BSN, RN, worked in physicians' offices and as a health care educator for more than twenty-six years. Previously a State Supervisor of vocational education for the State of Ohio, she received an M.A. in Education, with a major concentration on curriculum construction and a minor in health education.

Cathy Kelley-Arney

Cathy Kelley-Arney works in the clinical laboratory of an inpatient medical facility. She has worked for many years in both inpatient and outpatient settings as a lab technician and medical assistant, and in the educational setting as an instructor, program director, and institutional director of health care education.