Professional

Business Ethics: Ethical Decision Making & Cases, 9th Edition

  • O. C. Ferrell Belmont University
  • John Fraedrich Southern Illinois University at Carbondale
  • Linda Ferrell University of New Mexico
  • ISBN-10: 1111825165  |  ISBN-13: 9781111825164
  • 576 Pages
  • Previous Editions: 2011, 2008, 2005
  • © 2013 | Published
  • List Price = $ 200.95
  • For quantity discounts, Contact your Representative
  • For single copy purchases, visit CengageBrain.com
  • Newer Edition Available

About

Overview

Providing a vibrant four-color design, market-leading BUSINESS ETHICS: ETHICAL DECISION MAKING AND CASES, Ninth Edition, thoroughly covers the complex environment in which managers confront ethical decision making. Using a proven managerial framework, this accessible, applied text addresses the overall concepts, processes, and best practices associated with successful business ethics programs--helping readers see how ethics can be integrated into key strategic business decisions. Thoroughly revised, the new ninth edition incorporates coverage of new legislation affecting business ethics, the most up-to-date examples, and the best practices of high-profile organizations. It also includes 20 all-new or updated original case studies.

Features and Benefits

  • The leading text on the market, BUSINESS ETHICS: ETHICAL DECISION MAKING AND CASES, Ninth Edition, is renowned for its signature approach--teaching business ethics from a managerial/organizational perspective. More important in today's economy than ever, this proven text emphasizes decision making, leadership, and strategy as it illustrates how to develop, implement, and audit an effective ethics program in a global environment.
  • Extremely timely, the text is completely revised and updated to reflect the latest in the global economic crisis. The issues associated with the recent economic meltdown compelled the authors to provide an updated discussion of ethics from a systemic perspective. The authors' insightful discussions equip students with an ethical understanding of what happened--how greed, excessive risk-taking, and the culture of focusing on rewards and the bottom line helped create the problem.
  • Ensuring students get the most from the course, the text's rich pedagogical program includes Chapter Objectives, a Chapter Outline, a detailed Chapter Summary, and Check Your E.Q. (Ethics Quotient) exercises that help students identify key concepts, initiate discussion, enhance problem-solving skills, and provide an opportunity for self-assessment.
  • The text is packed with real-world, hands-on applications--placing students in the role of decision maker. An "Ethical Dilemma" at the opening of each chapter highlights a realistic situation and provides guided discussion questions on how the dilemma could be resolved. Chapter-ending "Resolving Ethical Business Challenges" are minicases that give students an opportunity to put what they have learned into action as they use their critical-thinking skills to address realistic ethical issues.
  • Role play cases in the Instructor's Resource Manual provide excellent culminating experiences to help students integrate concepts covered in the text. Cases are also effective as ongoing exercises to provide students with extensive opportunities for interacting and making ethical decisions.

Table of Contents

Part I: AN OVERVIEW OF BUSINESS ETHICS.
1: The Importance of Business Ethics.
2: Stakeholder Relationships, Social Responsibility, and Corporate Governance.
Part II: ETHICAL ISSUES AND THE INSTITUTIONALIZATION OF BUSINESS ETHICS.
3: Emerging Business Ethics Issues.
4: The Institutionalization of Business Ethics.
Part III: THE DECISION-MAKING PROCESS.
5: Ethical Decision Making and Ethical Leadership.
6: Individual Factors: Moral Philosophies and Values.
7: Organizational Factors: The Role of Ethical Culture and Relationships.
Part IV: IMPLEMENTING BUSINESS ETHICS IN A GLOBAL ECONOMY.
8: Developing an Effective Ethics Program.
9: Managing and Controlling Ethics Programs.
10: Business Ethics in a Global Economy.
Part V: CASES.
CASE 1.
Monsanto Attempts to Balance Stakeholder Interests.
CASE 2.
Starbucks' Mission: Social Responsibility and Brand Strength.
CASE 3.
Walmart: The Future is Sustainability.
CASE 4.
BP Struggles to Resolve Sustainability Disaster.
CASE 5.
New Belgium Brewing: Ethical and Environmental Responsibility.
CASE 6.
Coping with Financial and Ethical Risks at American International Group (AIG).
CASE 7.
Microsoft Manages Legal and Ethical Issues.
CASE 8.
Countrywide Financial: The Subprime Meltdown.
CASE 9.
Enron: Questionable Accounting Leads to Collapse.
CASE 10.
Home Depot Implements Stakeholder Orientation.
CASE 11.
The Fraud of the Century: The Case of Bernard Madoff.
CASE 12.
The Galleon Group and Raj Rajaratnam.
CASE 13.
GlaxoSmithKline Experiences High Costs of Product Quality Issues.
CASE 14.
Hospital Corporation of America: Learning from Past Mistakes?
CASE 15.
The Coca-Cola Company Struggles with Ethical Crises.
CASE 16.
Bueno Foods: Community, Tradition, and Globalization.
CASE 17.
Better Business Bureau: Protecting Consumers and Dealing with Organizational Ethics Challenges.
CASE 18.
The American Red Cross.
CASE 19.
NIKE: Managing Ethical Missteps—Sweatshops to Leadership in Employment Practices.
CASE 20.
Best Buy Fights Against Electronic Waste.

What's New

  • NEW COURSEMATE (WITH eBOOK) PREMIUM WEBSITE, INCLUDING A ROBUST SET OF ENGAGEMENT & STUDY TOOLS: Engaging, trackable, and affordable, this new CourseMate website offers a dynamic way to bring course concepts to life with interactive learning, study, and exam preparation tools that support this printed edition of the text. Watch student comprehension soar with all-new flash cards and engaging games, streaming videos, quizzes and more in this textbook-specific website. A complete e-book provides you with the choice of an entire online learning experience. The Engagement Tracker tool, when used, provides you with the ability to identify at-risk students while it's still early enough to help, and also allows you to see what resources your student find most valuable. It goes beyond the book to deliver what you need!
  • NEW Debate Issues have been added to this edition, allowing students to challenge assumptions and consider different points of view. Debate issues include: Does Being Ethical Result in Better Performance?
  • Is It Acceptable to Promote a Socially Irresponsible but Legal Product to Stakeholders? Is Google Violating Users' Privacy? Will the Consumer Financial Protection Bureau Benefit Consumers? Examining Warren Buffett as an Effective Leader; Why Do People Engage in White-Collar Crime?
  • Is Government Support for External Whistle-blowing Effective? Examining Bank and Insurance Companies' Codes of Conduct; Which Ethics Audit Process Works Better for Smaller Companies? Is Health Care a Right or a Privilege?
  • Examples of best practices have been incorporated throughout the text, with coverage of companies listed in Fortune's Most Admired Companies and/or the World's Most Ethical Companies: Granite Construction, SAS, Salesforce.com, Google, DreamWorks Animation, Waste Management, Marriot, Nugget Markets, Boston Consulting Group, IKEA, Kao Corp. Other ethical companies include Terracycle, Best Buy, Gentle Giant Moving Co., and JetBlue.
  • NEW Updates on opening and ending mini-cases in Chapters 2, 3, 5.
  • NEW Updates on NBES statistics throughout the book.
  • NEW comprehensive sustainability appendix "Sustainability: Ethical and Social Responsibility Dimensions" has been included.
  • NEW All 20 of the original cases in the ninth edition are either new or have been substantially updated by the authors.

Learning Resource Bundles

Choose the textbook packaged with the resources that best meet your course and student needs. Contact your Learning Consultant for more information.

Bundle: Text + Management CourseMate with eBook Printed Access Card

ISBN-10: 1133645550  | ISBN-13: 9781133645559

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Bundle: Text + WebTutor™ on Blackboard® Printed Access Card

ISBN-10:  1133645615  | ISBN-13:  9781133645610

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Bundle: Business Ethics: Ethical Decision Making & Cases, 9th + Global Economic Watch GEC Resource Center Printed Access Card

ISBN-10:  1133645593  | ISBN-13:  9781133645597

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Bundle: Business Ethics: Ethical Decision Making & Cases, 9th + Ethics on the Job: Cases and Strategies, 3rd

ISBN-10:  1133845290  | ISBN-13:  9781133845294

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Bundle: Text + Business and Company Resource Center User's Guide (with Access Code)

ISBN-10:  1133645607  | ISBN-13:  9781133645603

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Bundle: Text + WebTutor™ on Angel 1-Semester Printed Access Card

ISBN-10:  1285040414  | ISBN-13:  9781285040417

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Bundle: Business Ethics: Ethical Decision Making & Cases, 9th + Becoming a Critical Thinker + Ethics on the Job: Cases and Strategies

ISBN-10:  1285260732  | ISBN-13:  9781285260730

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Printed Text + Management CourseMate with eBook Instant Access Code

ISBN-10:  1285326652  | ISBN-13:  9781285326658

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Printed Text + Cengage Learning Write Experience 2.0 Powered by MyAccess with eBook Instant Access Code

ISBN-10:  1285326660  | ISBN-13:  9781285326665

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ISBN-10:  1285326679  | ISBN-13:  9781285326672

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Printed Text + WebTutor™ on WebCT™ with eBook on Gateway Instant Access Code

ISBN-10:  1133544630  | ISBN-13:  9781133544630

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Printed Text + WebTutor™ on Blackboard® with eBook on Gateway Instant Access Code

ISBN-10:  1285480473  | ISBN-13:  9781285480473

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Printed Text + Blackboard MindLink for CourseMate Instant Access

ISBN-10:  1423940814 | ISBN-13:  9781423940814

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Supplements

All supplements have been updated in coordination with the main title. Select the main title's "About" tab, then select "What's New" for updates specific to title's edition.

For more information about these supplements, or to obtain them, contact your Learning Consultant.

Instructor Supplements

Instructor’s Resource CD-ROM  (ISBN-10: 1111825750 | ISBN-13: 9781111825751)

The Instructor’s Resource CD-ROM contains the electronic test bank, as well as PowerPoint slides for easy downloading, Instructor Manual files and Test Bank files in Word.

CourseMate with Career Transitions 2.0 Instant Access  (ISBN-10: 1133485871 | ISBN-13: 9781133485872)

Cengage Learning's CourseMate brings course concepts to life with interactive learning, study, and exam preparation tools that support the printed textbook. Maximize your course success with the integrated eBook and chapter-specific learning tools that include flashcards, quizzes, videos, and more in your CourseMate. Key Features: Interactive eBook, Engagement Tracker, Learning Objectives, Tutorial Quizzes, Glossary and Flashcards, and Web Links and References.

List Price = $140.00  | CengageBrain Price = $140.00  | College Bookstore Wholesale Price = $140.00

Cengage Learning Write Experience 2.0 Powered by MyAccess with eBook, 1 term (6 months) Instant Access  (ISBN-10: 1133599141 | ISBN-13: 9781133599142)

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WebTutor™ on Blackboard® with eBook on Gateway Instant Access Code  (ISBN-10: 1133485618 | ISBN-13: 9781133485612)

This dynamic technology tool helps you improve your grades with WebTutor online interactive reinforcement of key concepts. WebTutor's online learning resources bring together review and test preparation tools with quizzes, tutorials and other review tools.

List Price = $150.00  | CengageBrain Price = $150.00  | College Bookstore Wholesale Price = $150.00

WebTutor™ on WebCT™ with eBook on Gateway Instant Access Code  (ISBN-10: 1133485634 | ISBN-13: 9781133485636)

This dynamic technology tool helps you improve your grades with WebTutor online interactive reinforcement of key concepts. WebTutor's online learning resources bring together review and test preparation tools with quizzes, tutorials and other review tools.

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Cengage-Hosted WebTutor™, 1 term (6 months) Instant Access  (ISBN-10: 1285196244 | ISBN-13: 9781285196244)

Succeed in your business ethics course with this anytime, anywhere customized learning solution that reinforces and clarifies complex concepts, provides online quizzes with instant feedback and other online learning tools, and keeps you connected to your textbook, instructor, and classmates.

List Price = $68.00  | CengageBrain Price = $68.00  | College Bookstore Wholesale Price = $68.00

Business and Company Resource Center User's Guide (with Access Code)  (ISBN-10: 0759347956 | ISBN-13: 9780759347953)

Put a complete business library at your fingertips with The Business & Company Resource Center. The BCRC is a premier online business research tool that allows you to seamlessly search thousands of periodicals, journals, references, financial information, industry reports, company histories and much more.

List Price = $106.95  | CengageBrain Price = $106.95  | College Bookstore Wholesale Price = $80.25

Global Economic Crisis Online Instant Access Code  (ISBN-10: 1439040745 | ISBN-13: 9781439040744)

The current global economic crisis leaves more and more questions unanswered every day and presents "one of the most teachable moments of the century." South-Western delivers the solution. The Global Economic Crisis Resource Center is an online one-stop shopping location that provides you with current news, journal articles, videos, podcasts, PowerPoint® slides, test questions, and much more.

List Price = $31.00  | CengageBrain Price = $31.00  | College Bookstore Wholesale Price = $31.00

Global Economic Watch GEC Resource Center Printed Access Card  (ISBN-10: 1439040753 | ISBN-13: 9781439040751)

The current global economic crisis leaves more and more questions unanswered every day and presents "one of the most teachable moments of the century." South-Western delivers the solution. The Global Economic Crisis Resource Center is an online one-stop shopping location that provides you with current news, journal articles, videos, podcasts, PowerPoint® slides, test questions, and much more.

List Price = $31.00  | College Bookstore Wholesale Price = $23.25

Student Supplements

CourseMate with Career Transitions 2.0 Instant Access  (ISBN-10: 1133485871 | ISBN-13: 9781133485872)

Cengage Learning's CourseMate brings course concepts to life with interactive learning, study, and exam preparation tools that support the printed textbook. Maximize your course success with the integrated eBook and chapter-specific learning tools that include flashcards, quizzes, videos, and more in your CourseMate. Key Features: Interactive eBook, Engagement Tracker, Learning Objectives, Tutorial Quizzes, Glossary and Flashcards, and Web Links and References.

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Cengage Learning Write Experience 2.0 Powered by MyAccess with eBook, 1 term (6 months) Instant Access  (ISBN-10: 1133599141 | ISBN-13: 9781133599142)

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WebTutor™ on Blackboard® with eBook on Gateway Instant Access Code  (ISBN-10: 1133485618 | ISBN-13: 9781133485612)

This dynamic technology tool helps you improve your grades with WebTutor online interactive reinforcement of key concepts. WebTutor's online learning resources bring together review and test preparation tools with quizzes, tutorials and other review tools.

List Price = $150.00  | CengageBrain Price = $150.00  | College Bookstore Wholesale Price = $150.00

WebTutor™ on WebCT™ with eBook on Gateway Instant Access Code  (ISBN-10: 1133485634 | ISBN-13: 9781133485636)

This dynamic technology tool helps you improve your grades with WebTutor online interactive reinforcement of key concepts. WebTutor's online learning resources bring together review and test preparation tools with quizzes, tutorials and other review tools.

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MindTap® Management, 1 term (6 months) Instant Access  (ISBN-10: 1285382331 | ISBN-13: 9781285382333)

MindTap was created to harness the power of technology to drive student success. This cloud-based platform integrates a number of learning applications (“apps”) into an easy-to-use and easy to access tool that supports a personalized learning experience. MindTap combines student learning tools-readings, multimedia, activities and assessments-into a singular Learning Path that guides you through your business ethics course.

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Cengage-Hosted WebTutor™, 1 term (6 months) Instant Access  (ISBN-10: 1285196244 | ISBN-13: 9781285196244)

Succeed in your business ethics course with this anytime, anywhere customized learning solution that reinforces and clarifies complex concepts, provides online quizzes with instant feedback and other online learning tools, and keeps you connected to your textbook, instructor, and classmates.

List Price = $68.00  | CengageBrain Price = $68.00  | College Bookstore Wholesale Price = $68.00

General MindLink for MindTap® Management Instant Access  (ISBN-10: 1285408217 | ISBN-13: 9781285408217)

MindTap was created to harness the power of technology to drive student success. This cloud-based platform integrates a number of learning applications (“apps”) into an easy-to-use and easy to access tool that supports a personalized learning experience. MindTap combines student learning tools-readings, multimedia, activities and assessments-into a singular Learning Path that guides you through your business ethics course.

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LMS Integrated for CourseMate Instant Access  (ISBN-10: 1285762630 | ISBN-13: 9781285762630)

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Flash Cards, 1 term (6 months) Instant Access  (ISBN-10: 128579611X | ISBN-13: 9781285796116)

Flashcards designed to work with your text can help you to review and learn essential terms and key concepts. Interactive flashcards include terms and definitions for each chapter. This is instant access product; at the completion of your purchase, simply go to "My Home" and gain immediate access to your product. Note: If you have purchased CourseMate for your title, flash cards are already included.

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Interactive practice quizzes designed to work with your text can help you to review and learn essential terms and key concepts. True/false and multiple choice questions are included for each chapter. Check your score and take quizzes again if needed. A reference for where to find more material in the text is included with each answer. This is instant access product; at the completion of your purchase, simply go to "My Home" and gain immediate access to your product. Note: If you have purchased CourseMate for your title, flash cards are already included.

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Quizzing with Flash Cards Instant Access  (ISBN-10: 1285788516 | ISBN-13: 9781285788517)

Interactive practice quizzes and flashcards designed to work with your text can help you to review and learn essential terms and key concepts. Flashcards contain terms and definitions for each chapter. Practice quizzes consist of true/false and multiple choice questions for each chapter. Check your score and take quizzes again if needed. A reference for where to find more material in the text is included with each answer. This is instant access product; at the completion of your purchase, simply go to "My Home" and gain immediate access to your product. Note: If you have purchased CourseMate for your title, practice quizzes and flashcards are already included.

List Price = $6.00  | CengageBrain Price = $6.00  | College Bookstore Wholesale Price = $6.00

Business and Company Resource Center User's Guide (with Access Code)  (ISBN-10: 0759347956 | ISBN-13: 9780759347953)

Put a complete business library at your fingertips with The Business & Company Resource Center. The BCRC is a premier online business research tool that allows you to seamlessly search thousands of periodicals, journals, references, financial information, industry reports, company histories and much more.

List Price = $106.95  | CengageBrain Price = $106.95  | College Bookstore Wholesale Price = $80.25

Global Economic Crisis Online Instant Access Code  (ISBN-10: 1439040745 | ISBN-13: 9781439040744)

The current global economic crisis leaves more and more questions unanswered every day and presents "one of the most teachable moments of the century." South-Western delivers the solution. The Global Economic Crisis Resource Center is an online one-stop shopping location that provides you with current news, journal articles, videos, podcasts, PowerPoint® slides, test questions, and much more.

List Price = $31.00  | CengageBrain Price = $31.00  | College Bookstore Wholesale Price = $31.00

Global Economic Watch GEC Resource Center Printed Access Card  (ISBN-10: 1439040753 | ISBN-13: 9781439040751)

The current global economic crisis leaves more and more questions unanswered every day and presents "one of the most teachable moments of the century." South-Western delivers the solution. The Global Economic Crisis Resource Center is an online one-stop shopping location that provides you with current news, journal articles, videos, podcasts, PowerPoint® slides, test questions, and much more.

List Price = $31.00  | College Bookstore Wholesale Price = $23.25

WebTutor™ on Angel™ Instant Access  (ISBN-10: 1285452038 | ISBN-13: 9781285452036)

Succeed in your business ethics course with this anytime, anywhere customized learning solution that reinforces and clarifies concepts, provides online quizzes with instant feedback, and keeps you connected to your instructor and classmates.

List Price = $150.00  | CengageBrain Price = $150.00  | College Bookstore Wholesale Price = $150.00

Meet the Author

Author Bio

O. C. Ferrell

O. C. Ferrell (Ph.D., Louisiana State University) is University Distinguished Professor of Business Ethics at Belmont University. He most recently served nine years as University Distinguished Professor of Marketing and Creative Enterprise Scholar at the University of New Mexico. His academic research focuses on ethical decision-making, stakeholder relationships and social responsibility. He is a leading author in marketing ethics and stakeholder orientation to achieve marketing performance in organizations. Dr. Ferrell is past president of the Academic Council of the American Marketing Association and chaired the American Marketing Association Ethics Committee twice. Under his leadership, the committee developed the AMA Code of Ethics and the AMA Code of Ethics for Marketing on the Internet. He is Vice President of Publications for the Academy of Marketing Science. He has received the Cutco Vector Distinguished Marketing Educator Award from the Academy of Marketing Science. Dr. Ferrell is the co-author of 20 books and more than 100 articles. His articles have been published in the Journal of Marketing Research, Journal of Marketing, Journal of Business Ethics, Journal of Business Research, Journal of the Academy of Marketing Science, and The Academy of Management Executive, as well as other journals. His MARKETING: CONCEPTS AND STRATEGY TEXT, co-authored with Dr. William Pride, is one of the most widely adopted principles of marketing text in the world. BUSINESS ETHICS: ETHICAL DECISION MAKING AND CASES, co-authored with John Fraedrich and Linda Ferrell, is one of today’s leading business ethics texts. Dr. Ferrell has served as an expert witness on marketing issues for numerous legal cases, has been quoted in leading business publications, such as USA Today and Wall Street Journal, and has appeared on The Today Show to discuss marketing issues.

John Fraedrich

Professor Fraedrich's dissertation (1988) was the nexus for the ethics book "Business Ethics: Ethical Decision Making and Cases" (11th edition) 2016, and is the most widely used undergraduate business ethics text in the U.S. Dr. Fraedrich has the distinction of being one of 50 marketing ethics professors selected to participate in an International Consortium on Ethics and Social Responsibility. In his career, he has presented, written, and/or published over 50 pieces related to business ethics alone. On a global level, he has helped affect business ethics dialogue by being the only ethics professor invited by a former U.S. Secretary of State to participate in an executive seminar on globalization and its implications and challenges for societies, corporate responsibility, and public policy and included ambassadors and economic ministers from Argentina, Australia, Bosnia/Herzegovina, Germany, the Republic of Georgia, Lesotho, Mexico, Peru, and Poland, as well as Fortune 100 firms such as Raytheon, Lockheed-Martin, and Sumitomo Corporation. He was invited by FEDERASUL, a prestigious business organization in Brazil, to discuss business ethics on a panel that included one of Brazil's Supreme Court Justices as well as a former ambassador. In 2006−2007, Professor Fraedrich was awarded the Bill Daniels Distinguished Professor of Business Ethics at the University of Wyoming, College of Business. Recently, Professor Fraedrich was invited to teach for the Department of the Army at the General Officer level concerning "The Consequences of Power." His class included 13 Brigadier Generals as well as five star generals (two lieutenant generals and three major generals). He is also the author of integrated application-oriented ethics software for academics and Fortune 500 corporations.

Linda Ferrell

Dr. Linda Ferrell (Ph.D. University of Memphis) is professor of marketing at Belmont University. Dr. Ferrell coauthored Business and Society with O. C. Ferrell and Debbie M. Thorne and is co-author of Business in a Changing World with O.C. Ferrell and Geoff Hirt. She won the Best Paper award twice at the American Marketing Association's National Summer Educators Meeting and has published over 30 articles in JOURNAL OF THE ACADEMY OF MARKETING SCIENCE, JOURNAL OF PUBLIC POLICY & MARKETING, JOURNAL OF PERSONAL SELLING & SALES MANAGEMENT, AMS REVIEW, JOURNAL OF STRATEGIC MARKETING, JOURNAL OF BUSINESS ETHICS, and CASE RESEARCH JOURNAL, as well as others.