This comprehensive book takes readers through the various tasks associated with front office dental procedures, preparing them for the office of the 21st century. Five-sections-the business of dentistry, practice communications, clinical records management, business and financial records management, and employment opportunities-are supported by learning objectives, key terms, and key concepts. Skill building for Success Student Activities (role-plays and problem-solving activities) and Skills Mastery Assessment Post-tests are provided at the end of each chapter (Dental Assisting, Dental Assist., office management)
THE BUSINESS OF DENTISTRY: Introduction to the Dental Team. Legal and Ethical Issues and Responsibilities. Government Regulations and Mandates. PRACTICE COMMUNICATIONS: The Dental Team as Patient Relations Specialists. Practice Marketing. Print Communications. Business Office Communications: Hub of Practice. CLINICAL RECORDS MANAGEMENT: Dental Terminology and Tooth Identification. Charting the Oral Cavity. BUSINESS AND FINANCIAL RECORDS MANAGEMENT: Setting Up the Patient Records. Scheduling to Optimize Practice Efficiency. Managing Accounts Receivable. Managing Accounts Payable. Supply Ordering and Inventory Control. EMPLOYMENT OPPORTUNITIES: Seeking Employment. REFERENCES. GLOSSARY. INDEX.