Professional

Administrative Medical Assisting, 6th Edition

  • Marilyn T. Fordney Ventura College, Ventura, CA
  • Linda L. French Simi Valley Adult School and Career Institute
  • Joan J. Follis Ventura College, Ventura, CA
  • ISBN-10: 1418064114  |  ISBN-13: 9781418064112
  • 672 Pages
  • Previous Editions: 2004, 1998, 1993
  • © 2008 | Published
  • List Price = $ 125.95
  • For quantity discounts, Contact your Representative
  • For single copy purchases, visit CengageBrain.com
  • Newer Edition Available

About

Overview

Administrative Medical Assisting, Sixth Edition is the most comprehensive front-office medical assisting learning package available (includes book + StudyWare CD-ROM). Patient education, legal responsibilities, compliance with HIPAA, and critical thinking scenarios are integrated throughout the book. Guidelines leading to an improved relationship between health care consumers and providers are highlighted in each chapter to reinforce customer service skills in outpatient settings. With this robust resource, you will learn the latest in communication technology, extensive step-by-step procedures, financial management concepts, and communication skills essential in preparing medical assistants for the 21st century job market.

Additional Product Information

Features and Benefits

  • More than 80 step-by-step procedures supporting over 100 job skills, which map to ABHES and CAAHEP competency standards
  • Includes topical material on HIPAA and benefits of Internet access for patient education and medical practice management
  • Feature boxes identify content on customer service, patient education, and compliance and highlight related computer applications and workbook exercises
  • “Stop and Think” scenarios have been expanded at the end of each chapter to include a case study, critical thinking questions, and suggested responses

Table of Contents

UNIT 1. PROFESSIONAL AND CAREER RESPONSIBILITIES
Chapter 1. A Career As an Administrative Medical Assistant
Chapter 2. The Healthcare Environment: Past, Present and Future
Chapter 3. Medicolegal and Ethical Responsibilities
UNIT 2. INTERPERSONAL COMMUNICATIONS
Chapter 4. The Art Of Communication
Chapter 5. The Receptionist
Chapter 6. Telephone Procedures
Chapter 7. Appointments
Chapter 8. Filing Procedures
Chapter 9. Medical Records
Chapter 10. Drugs and Prescription Records
UNIT 4. WRITTEN COMMUNICATIONS
Chapter 11. Written Correspondence
Chapter 12. Processing Mail and Telecommunications
UNIT 5. FINANCIAL ADMINISTRATION
Chapter 13. Fees, Credit, and Collection
Chapter 14. Banking
Chapter 15. Bookkeeping
Chapter 16. Health Insurance Systems
UNIT 6. MANAGING THE OFFICE
Chapter 17. Office Financial Manager
Chapter 18. Financial Management of the Medical Practice
UNIT 7. EMPLOYMENT
Chapter 19. Seeking a Position as an Administrative Medical Assistant

What's New

  • Includes discussion on the latest in technology, including paperless offices and electronic medical records
  • New chapter on the Art of Communication added to aid in interpersonal and professional communication
  • Certification exam style review questions and correlating RMA, CMA, and CMAS competencies are provided for each chapter
  • Competency-based Performance Objectives map to procedures in the textbook and Job Skills in the workbook
  • Student Software CD includes interactive StudyWARE and the Critical Thinking Challenge

Learning Resource Bundles

Choose the textbook packaged with the resources that best meet your course and student needs. Contact your Learning Consultant for more information.

Bundle: Text + Workbook + Medical Office Simulation Software 2.0

ISBN-10: 142828186X  | ISBN-13: 9781428281868

List Price = $213.95  | CengageBrain Price = $213.95


Bundle: Text + Workbook

ISBN-10:  1428373896 | ISBN-13:  9781428373891

List Price = $213.95  | CengageBrain Price = $213.95


Supplements

All supplements have been updated in coordination with the main title. Select the main title's "About" tab, then select "What's New" for updates specific to title's edition.

For more information about these supplements, or to obtain them, contact your Learning Consultant.

Instructor Supplements

Workbook  (ISBN-10: 1418064122 | ISBN-13: 9781418064129)

This Workbook is part of a complete learning package designed for medical assisting and medical office administration students and professionals. Emphasizing the customer service aspect of the medical office, this workbook includes hundreds of practical, hands-on activities, including numerous critical thinking exercises, forms, and more than 120 administrative Job Skill competencies.

List Price = $86.95  | CengageBrain Price = $86.95  | College Bookstore Wholesale Price = $65.75

Online Companion  (ISBN-10: 1418064238 | ISBN-13: 9781418064235)

Electronic Classroom Manager  (ISBN-10: 1418064181 | ISBN-13: 9781418064181)

This valuable resource provides the instructor with complete support in and out of the classroom. Deliver powerful lectures, create total lesson plans, customize exams, and monitor student progress throughout the course with the Electronic Classroom Manager to accompany Administrative Medical Assisting, Sixth Edition.

Instructor's Manual  (ISBN-10: 1418064130 | ISBN-13: 9781418064136)

Cengage-Hosted WebTutor™ Instant Access Code  (ISBN-10: 0840057342 | ISBN-13: 9780840057341)

Succeed in your administrative medical assisting course with this anytime, anywhere customized learning solution that reinforces and clarifies complex concepts, provides online quizzes with instant feedback and other online learning tools, and keeps you connected to your textbook, instructor, and classmates.

List Price = $48.00  | CengageBrain Price = $48.00  | College Bookstore Wholesale Price = $48.00

Bundle: Text + Workbook  (ISBN-10: 1428373896 | ISBN-13: 9781428373891)

Administrative Medical Assisting, Sixth Edition is the most comprehensive front-office medical assisting learning package available (includes book + StudyWare CD-ROM). Patient education, legal responsibilities, compliance with HIPAA, and critical thinking scenarios are integrated throughout the book. Guidelines leading to an improved relationship between health care consumers and providers are highlighted in each chapter to reinforce customer service skills in outpatient settings. With this robust resource, you will learn the latest in communication technology, extensive step-by-step procedures, financial management concepts, and communication skills essential in preparing medical assistants for the 21st century job market.

List Price = $213.95  | CengageBrain Price = $213.95  | College Bookstore Wholesale Price = $160.50

HIPAA for Medical Office Personnel  (ISBN-10: 1401865747 | ISBN-13: 9781401865740)

HIPAA for Medical Office Personnel will provide information to learners on how the HIPAA ruling of 1996 affects their behavior when on the job. The book provides a brief background on the ruling; outlines the five titles included in the ruling, and delineates items from Title II that affect the medical office environment and what changes are necessary to be in compliance with this ruling.

List Price = $115.95  | CengageBrain Price = $115.95  | College Bookstore Wholesale Price = $87.25

Medical Billing 101  (ISBN-10: 1418039756 | ISBN-13: 9781418039752)

Learn the basics of physician-based medical billing with Medical Billing 101. Clear and practical guidelines introduce you to the job responsibilities and basic processes comprising the medical billing world. Case studies and application tools offer you practice on actual forms to build confidence in your new knowledge and skills. This resource starts you off right on your journey to becoming a medical billing professional.

List Price = $113.95  | CengageBrain Price = $113.95  | College Bookstore Wholesale Price = $85.50

Student Supplements

Workbook  (ISBN-10: 1418064122 | ISBN-13: 9781418064129)

This Workbook is part of a complete learning package designed for medical assisting and medical office administration students and professionals. Emphasizing the customer service aspect of the medical office, this workbook includes hundreds of practical, hands-on activities, including numerous critical thinking exercises, forms, and more than 120 administrative Job Skill competencies.

List Price = $86.95  | CengageBrain Price = $86.95  | College Bookstore Wholesale Price = $65.75

Cengage-Hosted WebTutor™ Instant Access Code  (ISBN-10: 0840057342 | ISBN-13: 9780840057341)

Succeed in your administrative medical assisting course with this anytime, anywhere customized learning solution that reinforces and clarifies complex concepts, provides online quizzes with instant feedback and other online learning tools, and keeps you connected to your textbook, instructor, and classmates.

List Price = $48.00  | CengageBrain Price = $48.00  | College Bookstore Wholesale Price = $48.00

Bundle: Text + Workbook  (ISBN-10: 1428373896 | ISBN-13: 9781428373891)

Administrative Medical Assisting, Sixth Edition is the most comprehensive front-office medical assisting learning package available (includes book + StudyWare CD-ROM). Patient education, legal responsibilities, compliance with HIPAA, and critical thinking scenarios are integrated throughout the book. Guidelines leading to an improved relationship between health care consumers and providers are highlighted in each chapter to reinforce customer service skills in outpatient settings. With this robust resource, you will learn the latest in communication technology, extensive step-by-step procedures, financial management concepts, and communication skills essential in preparing medical assistants for the 21st century job market.

List Price = $213.95  | CengageBrain Price = $213.95  | College Bookstore Wholesale Price = $160.50

HIPAA for Medical Office Personnel  (ISBN-10: 1401865747 | ISBN-13: 9781401865740)

HIPAA for Medical Office Personnel will provide information to learners on how the HIPAA ruling of 1996 affects their behavior when on the job. The book provides a brief background on the ruling; outlines the five titles included in the ruling, and delineates items from Title II that affect the medical office environment and what changes are necessary to be in compliance with this ruling.

List Price = $115.95  | CengageBrain Price = $115.95  | College Bookstore Wholesale Price = $87.25

Medical Billing 101  (ISBN-10: 1418039756 | ISBN-13: 9781418039752)

Learn the basics of physician-based medical billing with Medical Billing 101. Clear and practical guidelines introduce you to the job responsibilities and basic processes comprising the medical billing world. Case studies and application tools offer you practice on actual forms to build confidence in your new knowledge and skills. This resource starts you off right on your journey to becoming a medical billing professional.

List Price = $113.95  | CengageBrain Price = $113.95  | College Bookstore Wholesale Price = $85.50

Meet the Author

Author Bio

Marilyn T. Fordney

Marilyn Takahashi Fordney, CMA-AC has authored and coauthored over 50 tebooks for two major publishers. In 2004, Administrative Medical Assisting, Fifth Edition won the William Holmes McGuffey Award in Life Sciences from the Text and Academic Authors Association. Fordney continues to give professional lectures and is a member of a number of professional national associations.

Linda L. French

Linda L. French, CMA-C (AAMA), NCICS, CPC is a Certified Medical Assistant-Clinical Specialist (AAMA), Nationally Certified Insurance and Coding Specialist (NCCT), and Certified Professional Coder (AAPC). Prior to teaching, she worked for 15 years in a variety of physician office settings as a clinical and administrative medical assistant, medical insurance biller, and office manager. In addition to consulting to physicians and providing customized employee training, Ms. French has spent more than a decade teaching allied health courses at community colleges, adult schools, post-secondary institutions, and private corporations through UCSB-Extend.