Professional

Supervision: Concepts and Practices of Management, 12th Edition

  • Edwin C. Leonard Indiana University
  • ISBN-10: 1111969795  |  ISBN-13: 9781111969790
  • 592 Pages
  • Previous Editions: 2010, 2007, 2004
  • © 2013 | Published
  • List Price = $ 227.95
  • For quantity discounts, Contact your Representative
  • For single copy purchases, visit CengageBrain.com
  • Newer Edition Available

About

Overview

Differentiate yourself in a competitive marketplace with SUPERVISION: CONCEPTS AND PRACTICE OF MANAGEMENT, 12th Edition. A blend of traditional management concepts and emerging insights, the book draws from the author's firsthand business experience to deliver the leadership skills hiring managers want, but rarely find, in new recruits. This comprehensive single source for supervisory management expertise addresses the most critical challenges in business today, including globalization, economic turbulence, transitional and temporary workers, virtual employees, technology, outsourcing, downsizing, and much more. Hands-on and practical, SUPERVISION: CONCEPTS AND PRACTICE OF MANAGEMENT, 12th Edition complements chapter readings with skill-building techniques and captivating video cases from well-known organizations, letting you experience supervisory roles for yourself. Special attention to diversity and ethics also helps you develop a sense of the real world, and enhances the book's ample coverage of communication, decision-making, conflict resolution, and other essential supervisory skills.

Features and Benefits

  • Active Learning Feature: Added in response to instructor requests, several role-playing exercises coordinate with chapters and cases in the text to help reinforce lessons while encouraging class participation. Suggestions in the Instructor's Manual help maximize this learning feature.
  • Chapter-Opening Cases: These popular vignettes of real business challenges immediately draw students into current supervisory issues, encouraging them to delve deeper into chapter material to solve problem situations.
  • Efficient Course Preparation System: A hallmark strength of SUPERVISION: CONCEPTS AND PRACTICE OF MANAGEMENT, 12th Edition, the integrated learning system organizes the text and supplements around central learning objectives to streamline course preparation and guide students to the right areas of study.
  • Critical-Thinking Applications: Proven applications in each chapter require students to assess, analyze, and develop supervisory strategies--and develop unexpected yet efficient solutions.
  • Memorable Supervisory Tips: Drawn from the authors' extensive, firsthand experience, these suggestions highlight some of the most important skills in supervisory management today, providing students with practical skills they can use immediately and in their future careers.

Table of Contents

Part I: SUPERVISORY MANAGEMENT OVERVIEW AND THE ESSENTIAL SKILL.
1. Supervising in Uncertain Times.
2. The Management Functions.
3. Communication: The Key to Supervisory Management.
Part II: SUPERVISORY ESSENTIALS.
4. Principles of Motivation.
5. Problem Solving.
6. Positive Discipline.
Part III: PLANNING, ORGANIZING, AND STAFFING.
7. Supervisory Planning.
8. Supervisory Organizing at the Department Level.
9. The Supervisor's Role in Preparing Employees for Success.
Part IV: LEADING.
10. Supervisory Leadership and the Management of Change.
11. Managing Work Groups, Teamwork, Morale, and Counseling.
12. Supervising a Diverse Workforce.
Part V: CONTROLLING.
13. Fundamentals of Controlling.
14. Improving Employee Performance.
15. Resolving Conflicts in the Workplace.

What's New

  • Sensibly Organized Approach: Long known as instructor-friendly, the SUPERVISION: CONCEPTS AND PRACTICE OF MANAGEMENT, 12th Edition now divides chapters into five equal parts, allowing instructors to assess students' progress at regular intervals, rather than randomly or by chapter. The five parts also align with the five standard aspects of management, helping students grasp high-level material more easily.
  • Up-to-the-Minute Content: New data, research, examples, and cases in the text deal with the most significant trends in business today, such as new technologies, communicating with workers from differing generations, managing off-site or outsourced workers, navigating volatile situations, diversity and an international workforce, the hands-on leadership required in flat organizations, and much more.
  • New "Critical Incidents": Replacing all cases from the previous edition, these short, accessible case studies challenge students to apply chapter concepts by thinking critically, analyzing information, and problem solving.
  • Revised Testing and Assignments: Responding to changing needs, the 12th Edition's test bank now includes many more multiple-choice questions, along with a special emphasis on application and critical thinking. Skill-building exercises are divided into Personal Skill Building and Team Skill Building sections too, making it easy to find just the right exercises for students.
  • Exciting Video Cases: All new with the 12th Edition, exciting video cases show students how real companies grapple with actual management situations. Forward-thinking companies covered in the video set include Numi Teas, Evo Gear, Flight 001, Preserve by Recycline, Gold + Williams, Metropolitan Bakery, and others.

Efficacy and Outcomes

Reviews

"I think this text does a great job and is easy to comprehend for my student population."

— Dorothy Hetmer-Hinds, Trinity Valley Community College

"I use the case studies in the book. They are excellent, and I give these for homework assignments often."

— Darlene Ratte, Kennebec Valley Community College

Supplements

All supplements have been updated in coordination with the main title. Select the main title's "About" tab, then select "What's New" for updates specific to title's edition.

For more information about these supplements, or to obtain them, contact your Learning Consultant.

Instructor Supplements

Instructor's Resource CD-ROM  (ISBN-10: 1111971684 | ISBN-13: 9781111971687)

Place key instructor supplements at your fingertips with this convenient new Instructor's Resource CD-ROM (IRCD), which includes the timesaving Instructor's Manual filled with new content, chapter outlines, lecture notes, answer keys, discussion guides, and additional cases. The 12th Edition Test Bank, available in ExamView®, has been upgraded to include many more multiple-choice questions, including new questions that require application and critical thinking. New PowerPoint® slides also help you efficiently customize lectures and energize your classroom interaction.

CourseMate with Career Transitions 2.0 Instant Access  (ISBN-10: 1133050301 | ISBN-13: 9781133050308)

Cengage Learning's CourseMate brings course concepts to life with interactive learning, study, and exam preparation tools that support the printed textbook. Maximize your course success with the integrated eBook and chapter-specific learning tools that include flashcards, quizzes, videos, and more in your CourseMate. Key Features: Interactive eBook, Engagement Tracker, Learning Objectives, Tutorial Quizzes, Glossary and Flashcards, and Web Links and References.

List Price = $159.00  | CengageBrain Price = $159.00  | College Bookstore Wholesale Price = $159.00

WebTutor™ on WebCT™ with eBook on Gateway, 1 term (6 months) Instant Access  (ISBN-10: 1133495001 | ISBN-13: 9781133495000)

Stay connected with your instructor, classmates, and textbook content! More than just an interactive study guide, WebTutor™ is an anytime, anywhere online learning resource. You'll find a full array of interactive resources and online study tools, including learning objectives, glossary flashcards, practice quizzes, and web links. Tools also work seamlessly with the text's companion website to provide a dynamic learning environment and help you stay on course.

List Price = $210.00  | CengageBrain Price = $210.00  | College Bookstore Wholesale Price = $210.00

WebTutor™ on Blackboard® with eBook on Gateway Instant Access Code  (ISBN-10: 113349501X | ISBN-13: 9781133495017)

Stay connected with your instructor, classmates, and textbook content! More than just an interactive study guide, WebTutor™ is an anytime, anywhere online learning resource. You'll find a full array of interactive resources and online study tools, including learning objectives, glossary flashcards, practice quizzes, and web links. Tools also work seamlessly with the text's companion website to provide a dynamic learning environment and help you stay on course.

List Price = $210.00  | CengageBrain Price = $210.00  | College Bookstore Wholesale Price = $210.00

Student Supplements

CourseMate with Career Transitions 2.0 Instant Access  (ISBN-10: 1133050301 | ISBN-13: 9781133050308)

Cengage Learning's CourseMate brings course concepts to life with interactive learning, study, and exam preparation tools that support the printed textbook. Maximize your course success with the integrated eBook and chapter-specific learning tools that include flashcards, quizzes, videos, and more in your CourseMate. Key Features: Interactive eBook, Engagement Tracker, Learning Objectives, Tutorial Quizzes, Glossary and Flashcards, and Web Links and References.

List Price = $159.00  | CengageBrain Price = $159.00  | College Bookstore Wholesale Price = $159.00

WebTutor™ on WebCT™ with eBook on Gateway, 1 term (6 months) Instant Access  (ISBN-10: 1133495001 | ISBN-13: 9781133495000)

Stay connected with your instructor, classmates, and textbook content! More than just an interactive study guide, WebTutor™ is an anytime, anywhere online learning resource. You'll find a full array of interactive resources and online study tools, including learning objectives, glossary flashcards, practice quizzes, and web links. Tools also work seamlessly with the text's companion website to provide a dynamic learning environment and help you stay on course.

List Price = $210.00  | CengageBrain Price = $210.00  | College Bookstore Wholesale Price = $210.00

WebTutor™ on Blackboard® with eBook on Gateway Instant Access Code  (ISBN-10: 113349501X | ISBN-13: 9781133495017)

Stay connected with your instructor, classmates, and textbook content! More than just an interactive study guide, WebTutor™ is an anytime, anywhere online learning resource. You'll find a full array of interactive resources and online study tools, including learning objectives, glossary flashcards, practice quizzes, and web links. Tools also work seamlessly with the text's companion website to provide a dynamic learning environment and help you stay on course.

List Price = $210.00  | CengageBrain Price = $210.00  | College Bookstore Wholesale Price = $210.00

LMS Integrated for CourseMate, 1 term (6 months) Instant Access  (ISBN-10: 128559746X | ISBN-13: 9781285597461)

The more you study, the better the results. Make the most of your study time by accessing everything you need to succeed in your management course in one place. Read your eBook, take notes, review flashcards, and take practice quizzes—all online with MindLink for CourseMate.

List Price = $159.00  | CengageBrain Price = $159.00  | College Bookstore Wholesale Price = $159.00

Flash Cards, 1 term (6 months) Instant Access  (ISBN-10: 1285796896 | ISBN-13: 9781285796895)

Flashcards designed to work with your text can help you to review and learn essential terms and key concepts. Interactive flashcards include terms and definitions for each chapter. This is instant access product; at the completion of your purchase, simply go to "My Home" and gain immediate access to your product. Note: If you have purchased CourseMate for your title, flash cards are already included.

List Price = $4.00  | College Bookstore Wholesale Price = $4.00

Quizzing, 1 term (6 months) Instant Access  (ISBN-10: 1285793099 | ISBN-13: 9781285793092)

Interactive practice quizzes designed to work with your text can help you to review and learn essential terms and key concepts. True/false and multiple choice questions are included for each chapter. Check your score and take quizzes again if needed. A reference for where to find more material in the text is included with each answer. This is instant access product; at the completion of your purchase, simply go to "My Home" and gain immediate access to your product. Note: If you have purchased CourseMate for your title, flash cards are already included.

List Price = $6.00  | College Bookstore Wholesale Price = $6.00

Quizzing with Flash Cards Instant Access  (ISBN-10: 1285789296 | ISBN-13: 9781285789293)

Interactive practice quizzes and flashcards designed to work with your text can help you to review and learn essential terms and key concepts. Flashcards contain terms and definitions for each chapter. Practice quizzes consist of true/false and multiple choice questions for each chapter. Check your score and take quizzes again if needed. A reference for where to find more material in the text is included with each answer. This is instant access product; at the completion of your purchase, simply go to "My Home" and gain immediate access to your product. Note: If you have purchased CourseMate for your title, practice quizzes and flashcards are already included.

List Price = $6.00  | CengageBrain Price = $6.00  | College Bookstore Wholesale Price = $6.00

Meet the Author

Author Bio

Edwin C. Leonard

Dr. Leonard is Professor Emeritus of Marketing and Management at Indiana University-Purdue University Fort Wayne (I.P.F.W.). During his forty-year tenure, he held various faculty and administrative positions, including Chair of the Management and Marketing Department. Currently part of the Core Leadership Faculty, Master of Science in Leadership at Trine University, he develops and teaches courses in organizational behavior, leadership, human resources, industrial relations, and strategic management. Dr. Leonard also delivered full-service consulting for thirty years, and conducted seminars for thousands of executives. Well published, his research on employee involvement and motivation, organizational culture, climate and leadership, human resource interventions, and case development has appeared in various journals, earned numerous awards, and contributed to five textbooks. Dr. Leonard received his Bachelors, Masters, and Doctorate Degrees from Purdue University.