This section addresses the need for solid problem solving strategies and conflict resolution skills in the workplace. It identifies the structural factors that can cause conflict and looks at practical ways for resolving them. The program also focuses on the role of personal responsibility, and offers some basic communication tools that staff can use in any workplace. Features and Benefits: •A segment describes the importance of diversity and generational differences in a changing climate. •A list of techniques for expressing feelings helps the learner apply strategies to reduce interpersonal conflict.