Professional

101 Ways to Connect with Your Customers, Chiefs, and Co-Workers, 1st Edition

  • Carol Silvis
  • ISBN-10: 1305097629  |  ISBN-13: 9781305097629
  • 192 Pages
  • © 2015 | Published
  • List Price = $ 12.99
  • For quantity discounts, Contact your Representative
  • For single copy purchases, visit CengageBrain.com

About

Overview

The ability to make successful, productive, and lasting connections is an important key to success in any career field. Particularly in today’s competitive work environment, forging strong relationships can make all the difference. In 101 WAYS TO CONNECT WITH YOUR CUSTOMERS, CHIEFS, AND CO-WORKERS, career expert Carol A. Silvis gives you the tools and techniques to help you work smoothly, efficiently, and productively with all types of people, whether they are the customers and clients you’re serving, the managers you report to, or your co-workers. The ability to successfully relate to others is a highly prized job skill, while the inability to communicate well can often cost employees their jobs. This easy-to-read guide covers everything from developing your personal work ethic to maximizing your professionalism, building healthy relationships, contributing to a positive work environment, and more. Whether you’re a seasoned employee or brand new to the job market, 101 WAYS TO CONNECT WITH YOUR CUSTOMERS, CHIEFS, AND CO-WORKERS will lead you to greater job fulfillment and success.

Features and Benefits

  • Covers developing a work ethic and becoming a professional.
  • Includes tips on interacting with managers and co-workers.
  • Covers communicating effectively with customers.

Table of Contents

Part 1: INTRODUCTION.
Part II: INTERACTING WITH CUSTOMERS AND CHIEFS.
1. Communicate Effectively with Customers.
2. Develop a Work Ethic.
3. Maximize Your Professionalism.
Part III: INTERACTING WITH CHIEFS AND CO-WORKERS.
4. Play Nice.
5. Contribute to a Positive Work Environment.
6. Build Positive Relationships.
Part IV: INTERACTING WITH CUSTOMERS, CHIEFS, AND CO-WORKERS.
7. Engage Successfully with Co-Workers and Customers.
8. Cultivate Ways to Engage Others.
9. Adapt to Personalities and Situations.

Supplements

All supplements have been updated in coordination with the main title. Select the main title's "About" tab, then select "What's New" for updates specific to title's edition.

For more information about these supplements, or to obtain them, contact your Learning Consultant.

Instructor Supplements

eBook  (ISBN-10: 1305097637 | ISBN-13: 9781305097636)

List Price = $8.99  | College Bookstore Wholesale Price = $6.75

Student Supplements

eBook  (ISBN-10: 1305097637 | ISBN-13: 9781305097636)

List Price = $8.99  | College Bookstore Wholesale Price = $6.75

Meet the Author

Author Bio

Carol Silvis

Carol Silvis is the author of 101 Ways to Connect with Customers, Chiefs, and Co-Workers, Job Hunting After 50, 101 Ways to Make Yourself Indispensable at Work, and college textbooks 100% Externship Success and General Office Procedures. Other publications include "Time Management and Organization for Writers" (2012 Writers Market), a dozen creative non-fiction stories and inspirational pieces published in national magazines, and over 40 articles published in various newsletters. Ms. Silvis has a master's degree in education and has trained adults in how to get a job, keep and enjoy it, and advance on the job. She teaches part time at Penn State's New Kensington campus and leads workshops and seminars for schools, businesses, professional organizations, and libraries on job hunting, resume preparation, customer service, stress management, telephone techniques, human relations/teamwork, communication, writing, and time management/organization. She is the president of Pennwriters, a 400+- member writing group. She won the 2008 Meritorious Service Award, was past VP and Authors' Advocate, and was the 2005 and 2007 Conference Coordinator.