Best Impressions in Hospitality, 1st Edition

  • Angie Michael
  • ISBN-10: 0766815846  |  ISBN-13: 9780766815841
  • 232 Pages
  • © 2000 | Published
  • List Price = $ 155.95
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  • For single copy purchases, visit



Whether you are a manager, team member, or just someone looking to enter the hospitality industry, Best Impressions in Hospitality is the book you need to put yourself ahead of the pack. Filled with advice from industry professionals, this comprehensive reference discusses in depth every nuance of the hospitality profession, from appearance, grooming, and uniforms to body language, customer relations, and business etiquette. First impressions are critical. Let this effective training resource arm you with the skills and information you need to succeed in the increasingly competitive hospitality industry.

Additional Product Information

Features and Benefits

  • "Self-Assessment Checklists" allow students to gauge their personal readiness
  • new photographs and illustrations reinforce important ideas
  • logical, concise format is easy to follow
  • chapter objectives and review questions keep users "on track"
  • case studies personalize information
  • new glossary provides reference to key terms

Table of Contents

Chapter 1: First Impressions in Hospitality. Chapter 2: Professional Dress for Men and Women. Chapter 3: Professional Dress for Men in Hospitality. Chapter 4: Professional Dress for Women in Hospitality. Chapter 5: Casual Days in Hospitality? Chapter 6: Universal Standards. Chapter 7: Wearing Your Uniform with Class. Chapter 8: Hospitality: What You Say, What You Do. Chapter 9: Business Etiquette: Charming the Bottom Line. Chapter 10: The Art of Selecting Uniforms. Chapter 11: Putting It All Together. Glossary. Appendix A: Self-Assessment Checklist - How's My Image? Appendix B: Additional Resources and Readings. Index.


All supplements have been updated in coordination with the main title. Select the main title's "About" tab, then select "What's New" for updates specific to title's edition.

For more information about these supplements, or to obtain them, contact your Learning Consultant.

Instructor Supplements

Instructor's Manual  (ISBN-10: 0766815854 | ISBN-13: 9780766815858)