Quality and Process Improvement, 1st Edition

  • includes CD-ROM
  • Mark Fryman
  • ISBN-10: 0766828727  |  ISBN-13: 9780766828728
  • 400 Pages
  • © 2002 | Published
  • List Price = $ 247.95
  • For quantity discounts, Contact your Representative
  • For single copy purchases, visit



This book offers readers step-by-step approaches for achieving quality and process improvement through the use of many techniques. These methods include statistical process control, flowcharting, Pareto analysis and fishbone diagramming, process capability and process capability indices, design of experiments (DOE), and more! The first part of the book establishes the building blocks upon which quality is based, discussing each in great detail while using everyday examples to link individual concepts to the world of quality and illustrate how they interface with one another. Once this foundation has been established, the second part of the book encourages readers to apply the techniques of quality systematically to achieve documented process improvement. Complex mathematical concepts are presented and explained at a level that is easy to understand, to help readers to gain a sound understanding of DOE, enabling them to determine the level settings for different factors and predict optimum level settings and expected outcome.

Features and Benefits

  • Concepts and techniques of quality build upon one another throughout every chapter, presenting an integrated picture of how the theory of quality and process improvement is applied.
  • Over 100 illustrations amplify the text, adding clarity to the discussion of the techniques of quality.
  • Examples, many of which are drawn directly from the real-life experience of the author, depict challenges typically encountered in the world of quality and process improvement.
  • Chapter-end problems allow readers to set up experiments, giving them confidence in their newly acquired abilities.
  • Complete coverage guides the reader through all of the steps needed to achieve documented process improvement, from obtaining the customer requirement and determining its viability through statistical process improvement and beginning DOE.
  • The author has used the roadmap presented in the book repeatedly over the past 15 years with the same result: documented process improvement.

Table of Contents

The Fundamentals of Quality. Measurement of Data for Quality. The Fundamentals of Statistics for Quality. Processes. Customers and Customer Requirements. Flowcharting the Process. Pareto Analysis and Fishbone Diagram. Control Charts. Variables Control Charts. Attributes Control Charts. Process Capability and Process Capability Indices. Design of Experiments. Glossary.


All supplements have been updated in coordination with the main title. Select the main title's "About" tab, then select "What's New" for updates specific to title's edition.

For more information about these supplements, or to obtain them, contact your Learning Consultant.

Instructor Supplements

Instructor's Manual  (ISBN-10: 0766828735 | ISBN-13: 9780766828735)

Student Supplements

Quality and Process Improvement (Book Only)  (ISBN-10: 1111321663 | ISBN-13: 9781111321666)

List Price = $247.95  | CengageBrain Price = $247.95  | College Bookstore Wholesale Price = $186.00

Student CD  (ISBN-10: 1111536104 | ISBN-13: 9781111536107)

List Price = $122.95  | CengageBrain Price = $122.95  | College Bookstore Wholesale Price = $91.25