Learn how to fly the American skies with Domestic Travel and Ticketing. For US airline travel only, this manual gives specific coverage on domestic airline operations, fares, schedules, reservations, ticketing and travel codes. Throughout the book, travel tips and practical exercises help readers train to expertly plan and expedite travel arrangements within the United States. Instructions for using the North American Edition of the Official Airline Guide (NA OAG) provide readers with an excellent training tool for working on travel agency computers. Sample display readings, fare research and role-play activities, review questions, and web site resources are also included to inculcate principles and successful business practices necessary for those seeking a sky-high career in travel.
Chapter 1: Introduction and Domestic Airline Travel Specifics. Chapter 2: The OAG Desktop Flight Guide. Chapter 3: Introduction to Computerization. Chapter 4: Fares, Fare Research and Construction. Chapter 5: Reservations. Chapter 6: ARC Forms. Chapter 7: Ticket Examples and Exercises. Chapter 8: Ticket Refunds and Exchanges. Chapter 9: PTAs, MCOs, and Tour Orders. Chapter 10: Final Topics and Review and Test. Index.