Managing Organizations and People is a collection of nine case modules. Each module contains five cases on a particular topic in management, such as leadership. There are 57 cases for courses in management, organizational behavior, and human resource management. Each five case modular covers a key management topic such as strategy, organizational design, managing diversity. Instructors can select as many or as few case modules as they want, include other exercises, and their own material to build a supplement tailored fit to their course. These cases were carefully selected for their relevance and student interest, covering a broad range of topics and scenarios by experienced management instructors, Paul Buller and Randall Schuler. All cases have been class tested and case notes are available for all.
Table of Contents
MODULE I. MANAGEMENT AND LEADERSHIP. 1. Custom Chip, Inc. 2. Dick Spencer. 3. The Marketing Campaign at ChemCorp. 4. Traveler Import Cars, Inc. 5. The Prominent Dr. Rombach. 6. The United Way and the Boy Scouts: Controversy in Portland, Oregon. MODULE II. STRATEGY, PLANNING, AND ORGANIZATIONAL CULTURE. 7. American Express. 8. XEL Communications Inc. 9. XEL Communications �C�. 10. Europska Databanka. 11. The Boston YWCA: 1991. 12. BCH Telecommunications. 13. Riding the Rollercoaster of Entrepreneurship. MODULE III. ORGANIZATIONAL STRUCTURE AND DESIGN. 14. The Plaza Inn. 15. Dowling Flexible Metals. 16. Microsoft: Adapting to New Challenges. 17. Sunday at Al Tech. 18. The ZX Software Development Group: Santa Cruz. 19. The Wreck of Amtrack's Sunset Limited. MODULE IV. ORGANIZATIONAL CONTROL, POWER, AND CONFLICT. 20. Pearl Jam's Dispute with Ticketmaster. 21. Suntory. 22. Baksheesh. 23. Conflict Management. 24. Iroquois Container Corporation: Flagstone Operations. 25. Astrotech Fuel Systems (A). 26. Unsavory Problems at Tasty's: A Case Exercise about Whistleblowing. MODULE V. HUMAN RESOURCE MANAGEMENT. 27. Precision Measurement of Japan. 28. Bringing HR into the Business. 29. The Tall Pines Hotel and Conference Center. 30. A Broader View Seizes More Opportunities. 31. Moon Over ER. 32. Heartland State Bank (A). 33. Heartland State Bank (B). MODULE VI. MANAGING DIVERSITY. 34. Managing Workforce Diversity: People Related Issues at the Barden Corporation. 35. Propmore Corporation. 36. Promotion to Police Sergeant. 37. Propco, Inc. 38. The Business of Culture at Acoma Pueblo. 39. Personnel Selection Procedures in Latin America. MODULE VII. MOTIVATION AND PERFORMANCE. 40. How to Motivate Fred Maiorino? 41. The Kriendler Executive Dining Room. 42. Nordstorm. 43. Southwest Airlines: Can Luv Rule the World? 44. Lincoln Electric Company. 45. An American in Paris. MODULE VIII. COMMUNICATION AND GROUP DYNAMICS. 46. Motor Parts Corporation. 47. Contract Negotiations in Western Africa. 48. Does This Milkshake Taste Funny? 49. Insubordination or Unclear Loyalties? 50. The Luggers Versus the Butchers. 51. Donor Services Department. MODULE IX. ORGANIZATIONAL CHANGE AND TRANSFORMATION. 52. Transformation at Harley Davidson. 53. Organizational Change: Planning and Implementing Teams at AAL and IPS. 54. Using Leadership to Promote TQM. 55. Peoples Trust Company. 56. Seeing the Forest and the Trees. 57. Women and Global Leadership at Bestfoods.