Delmar's Comprehensive Medical Assisting: Administrative and Clinical Competencies, 3rd Edition

  • Wilburta Q. Lindh Highline Community College
  • Marilyn S. Pooler Baypath College, Longmeadow, Massachusetts
  • Carol D. Tamparo
  • Barbara M. Dahl Whatcom Community College, Bellingham, Washington
  • ISBN-10: 1401881246
  • ISBN-13: 9781401881245
  • 1200 Pages Hardcover 
  • Previous Editions: 2002, 1998
  • © 2006 | Published
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About The Solution

Overview

This third edition is the most comprehensive and dynamic learning package on the market for Medical Assisting. It boasts the most skills and procedures covered and includes key areas either not found or lightly touched on in other books such as: History of Medicine, Professional Procedures, coverage of OSHA and CLIA, and transcription. All ABHES and CAAHEP competencies are covered. The new edition maps to the latest CAAHEP Standards and Guidelines for Medical Assisting Educational programs and the ABHES Program Requirements and Curriculum. Comprehensive Medical Assisting: Administrative and Clinical Competencies provides more opportunity for critical thinking through case studies, critical thinking questions, scenarios, and features tying to both of Delmar's Medical Assisting DVD series. The book also emphasizes softer skills such as professionalism and practical skills including how to comply with HIPAA regulations and deal with privacy issues on the job. Delmar is a part of Cengage Learning.


Additional Product Information

Features/Benefits

  • Charting examples within procedures and rationales for each step
  • Clinical procedures include those which are CLIA waived
  • Strong focus on HIPAA, professionalism, patient education, and triage/assessment
  • Fresh look at financial procedures, underscoring computerized financial management

What's New

  • New Critical Thinking Challenge software accompanying the text focuses on critical thinking while dealing with on the job realities. It also measures success and outcomes through the effects on the patient, the practice, and one�s career
  • New features include: Study for Success, HIPAA, the DVD hook-up, AMT and AAMA featured competencies, Spotlight on Certification for CMA, RMA, and CMAS exams
  • New StudyWARE practice software contains games and activities

Best Buy Packages

Other Popular Packages

Choose the textbook packaged with the resources that best meet your course and student needs. Contact your Cengage Learning representative for more information.



ISBN-10: 1133532225  | ISBN-13: 9781133532224


Bundle: Text + Workbook
ISBN-10:  1418008400 | ISBN-13:  9781418008406


Table of Contents

SECTION I: GENERAL PROCEDURES
Unit 1: Introduction to Medical Assisting and Health Professions,
1 Medical Assisting as a Profession, 2 Health Care Setting and the Health Care Team, 3 History of Medicine,
Unit 2: The Therapeutic Approach,
4 Therapeutic Communication Skills, 5 Coping Skills for the Medical Assistant, 6 The Therapeutic Approach to the Patient with Life-Threatening Illness,
Unit 3: Responsible Medical Practice
7 Legal Considerations Legal Concepts, 8 Ethical Considerations, 9 Emergency Procedures and First Aid,
SECTION II: ADMINISTRATIVE PROCEDURES,
Unit 4: Integrated Administrative Procedures,
10 Creating the Facility Environment, 11 Computers in the Ambulatory Care Setting, 12 Telephone Techniques, 13 Patient Scheduling, 14 Medical Records Management, 15 Written Communications, 16 Transcription
Unit 5: Managing Facility Finances,
17 Daily Financial Practices, 18 Medical Insurance, 19 Medical Insurance Coding, 20 Billing and Collections, 21 Accounting Practices
SECTION III: CLINICAL PROCEDURES
22 Infection Control, Medical Asepsis, and Sterilization, 23 Taking a Medical History, the Patient''s Chart, and Methods of Documentation, 24 Vital Signs and Measurements, 25 The Physical Examination
Unit 7: Assisting with Specialty Examinations and Procedures
26 Obstetrics and Gynecology, 27 Pediatrics, 28 Male Reproductive System, 29 Gerontology, 30 Examinations and Procedures of Body Systems
Unit 8: Advanced Techniques and Procedures
31 Assisting with Minor Surgery, 32 Diagnostic Imaging, 33 Rehabilitation and Therapeutic Modalities, 34 Nutrition in Health and Disease, 35 Basic Pharmacology, 36 Calculation of Medication Dosage and Medication Administration, 37 Electrocardiography
Unit 9: Laboratory Procedures
38 Safety and Regulatory Guidelines in Medical Laboratory, 39 Introduction to Medical Laboratory, 40 Phlebotomy: Venipuncture and Capillary Puncture, 41 Hematology, 42 Urinalysis, 43 Basic Microbiology, 44 Specialty Laboratory, Section IV: Professional Procedures
Unit 10: Office and Human Resource Management
45 The Medical Assistant as Office Manager, 46 The Medical Assistant as Human Resources Manager
Unit 11: Entry into the Profession
47 Preparing for Medical Assisting Credentials, 48 Employment Strategies

Supplements

Instructor Supplements

Instructor Supplements

All supplements have been updated in coordination with the main title. Select the main title’s "About the Solution" tab, then select "What's New" for updates specific to title's edition. For more information about these supplements, or to obtain them, contact your Learning Consultant.

Instructor's Manual  (ISBN-10: 1401881262 | ISBN-13: 9781401881269)

Includes Transition Guide from the 2nd edition to the 3rd edition; Answer Key to Text Review Questions and Critical Thinking Questions; Answers to Workbook Exercises, Activities, and Case Study Questions


Workbook  (ISBN-10: 1401881254 | ISBN-13: 9781401881252)

This Workbook is part of a dynamic learning system that helps reinforce the essential competencies needed to become a successful, multiskilled medical assistant. It has been completely revised to challenge users to apply the chapter knowledge from Delmar’s Comprehensive Medical Assisting: Administrative and Clinical Competencies, Third Edition, while employing critical thinking skills. Delmar is a part of Cengage Learning.


Electronic Classroom Manager  (ISBN-10: 1401881289 | ISBN-13: 9781401881283)

This valuable resource provides instructors with complete support in the classroom. It will help them prepare for class, deliver effective presentations, and monitor student progress throughout the course. The Electronic Classroom Manager to Accompany Delmar's Comprehensive Medical Assisting, Third Edition allows instructors to create a total lesson plan, which includes visual examples, computer generated tests, and more. This ECM for the Comprehensive book can be used for the Administrative book and the Clinical book using the conversion guides. Delmar is a part of Cengage Learning.


Curriculum  (ISBN-10: 1401881319 | ISBN-13: 9781401881313)


Delmar's Administrative Medical Assisting  (ISBN-10: 1401881351 | ISBN-13: 9781401881351)

Delmar's Administrative Medical Assisting, Third Edition is part of a dynamic learning system that includes a textbook, workbook, interactive CD-ROM, and instructor support materials. The new edition maps to the latest CAAHEP Standards and Guidelines for Medical Assisting Educational programs and the ABHES Program Requirements and Curriculum. Delmar is a part of Cengage Learning. This edition provides more opportunity for critical thinking through case studies, critical thinking questions, scenarios, and features tying to both of Delmar's Medical Assisting DVD series. The book also emphasizes softer skills such as professionalism and practical skills, including how to comply with HIPAA regulations and handle privacy issues on the job.


Instructor's Manual  (ISBN-10: 1401881343 | ISBN-13: 9781401881344)

Includes Transition Guide from the 2nd edition to the 3rd edition; Answer Key to Text Review Questions and Critical Thinking Questions; Answers to Workbook Exercises, Activities, and Case Study Questions


Instructor's Manual  (ISBN-10: 1401881378 | ISBN-13: 9781401881375)

Includes Transition Guide from the 2nd edition to the 3rd edition; Answer Key to Text Review Questions and Critical Thinking Questions; Answers to Workbook Exercises, Activities, and Case Study Questions


Workbook  (ISBN-10: 140188136X | ISBN-13: 9781401881368)

This Workbook is part of a dynamic learning system that helps reinforce the essential competencies needed for you to become a successful, multiskilled medical assistant. It has been completely revised to challenge you to apply the chapter knowledge from Delmar’s Administrative Medical Assisting, Third Edition, while employing critical thinking skills. Delmar is a part of Cengage Learning.


Workbook  (ISBN-10: 1401881335 | ISBN-13: 9781401881337)

This Workbook is part of a dynamic learning system that helps reinforce the essential competencies needed to become a successful, multiskilled medical assistant. It will challenge you to apply the chapter information from Delmar’s Clinical Medical Assisting, Third Edition, while employing critical thinking skills. Delmar is a part of Cengage Learning.


Delmar's Clinical Medical Assisting  (ISBN-10: 1401881327 | ISBN-13: 9781401881320)

Delmar's Clinical Medical Assisting, Third Edition is part of a dynamic learning system that includes a textbook, workbook, interactive CD-ROM, and instructor support materials. The new edition maps to the latest CAAHEP Standards and Guidelines for Medical Assisting Educational programs and the ABHES Program Requirements and Curriculum. Delmar is a part of Cengage Learning. This edition provides great opportunities for critical thinking through case studies, scenarios, and features tying to both of Delmar's Medical Assisting DVD series. New features include Spotlight on Certification for CMA, RMA, and CMAS, reflective of the 2005 CMA certification exam outline; HIPAA boxes; ABHES and CAAHEP Featured Competencies; and Critical Thinking question boxes.


Bundle: Delmar's Comprehensive Medical Assisting and HIPAA for Medical Office Personnel  (ISBN-10: 141800782X | ISBN-13: 9781418007829)

Delmar's Comprehensive Medical Assisting, 3rd Edition bundled with HIPAA for Medical Office Personnel.


Text bundled with Vital Signs for the Medical Assistant CD ROM  (ISBN-10: 1418059692 | ISBN-13: 9781418059699)


Comp Med Assisting Admin and Clinical Comp bundled with DL Clinical Handbook for the Medical Office  (ISBN-10: 1428394699 | ISBN-13: 9781428394698)


Bundle Comp Med Assisting Admin and Clinical Comp with Workbook and Venatech IV Trainer  (ISBN-10: 1418035440 | ISBN-13: 9781418035440)


Text bundled with Workbook and Synapse v1.0 CD  (ISBN-10: 1428313699 | ISBN-13: 9781428313699)


Text bundled with Health Care Career Exploration CD ROM  (ISBN-10: 1418060135 | ISBN-13: 9781418060138)


Bundle: Text + Workbook  (ISBN-10: 1418008400 | ISBN-13: 9781418008406)

This third edition is the most comprehensive and dynamic learning package on the market for Medical Assisting. It boasts the most skills and procedures covered and includes key areas either not found or lightly touched on in other books such as: History of Medicine, Professional Procedures, coverage of OSHA and CLIA, and transcription. All ABHES and CAAHEP competencies are covered. The new edition maps to the latest CAAHEP Standards and Guidelines for Medical Assisting Educational programs and the ABHES Program Requirements and Curriculum. Comprehensive Medical Assisting: Administrative and Clinical Competencies provides more opportunity for critical thinking through case studies, critical thinking questions, scenarios, and features tying to both of Delmar's Medical Assisting DVD series. The book also emphasizes softer skills such as professionalism and practical skills including how to comply with HIPAA regulations and deal with privacy issues on the job. Delmar is a part of Cengage Learning.


Student Supplements

Student Supplements

All supplements have been updated in coordination with the main title. Select the main title’s "About the Solution" tab, then select "What's New" for updates specific to title's edition. For more information about these supplements, or to obtain them, contact your Learning Consultant.

Delmar's Comprehensive Medical Assisting: Administrative and Clinical Competencies (Book Only)  (ISBN-10: 1111320470 | ISBN-13: 9781111320478)


Workbook  (ISBN-10: 1401881254 | ISBN-13: 9781401881252)

This Workbook is part of a dynamic learning system that helps reinforce the essential competencies needed to become a successful, multiskilled medical assistant. It has been completely revised to challenge users to apply the chapter knowledge from Delmar's Comprehensive Medical Assisting: Administrative and Clinical Competencies, Third Edition, while employing critical thinking skills. Delmar is a part of Cengage Learning.


Curriculum  (ISBN-10: 1401881319 | ISBN-13: 9781401881313)


Critical Thinking Challenge, Studyware, Audio Library  (ISBN-10: 1111322910 | ISBN-13: 9781111322915)


Delmar's Administrative Medical Assisting  (ISBN-10: 1401881351 | ISBN-13: 9781401881351)

Delmar's Administrative Medical Assisting, Third Edition is part of a dynamic learning system that includes a textbook, workbook, interactive CD-ROM, and instructor support materials. The new edition maps to the latest CAAHEP Standards and Guidelines for Medical Assisting Educational programs and the ABHES Program Requirements and Curriculum. Delmar is a part of Cengage Learning. This edition provides more opportunity for critical thinking through case studies, critical thinking questions, scenarios, and features tying to both of Delmar's Medical Assisting DVD series. The book also emphasizes softer skills such as professionalism and practical skills, including how to comply with HIPAA regulations and handle privacy issues on the job.


Workbook  (ISBN-10: 140188136X | ISBN-13: 9781401881368)

This Workbook is part of a dynamic learning system that helps reinforce the essential competencies needed for you to become a successful, multiskilled medical assistant. It has been completely revised to challenge you to apply the chapter knowledge from Delmar’s Administrative Medical Assisting, Third Edition, while employing critical thinking skills. Delmar is a part of Cengage Learning.


Workbook  (ISBN-10: 1401881335 | ISBN-13: 9781401881337)

This Workbook is part of a dynamic learning system that helps reinforce the essential competencies needed to become a successful, multiskilled medical assistant. It will challenge you to apply the chapter information from Delmar’s Clinical Medical Assisting, Third Edition, while employing critical thinking skills. Delmar is a part of Cengage Learning.


Delmar's Clinical Medical Assisting  (ISBN-10: 1401881327 | ISBN-13: 9781401881320)

Delmar's Clinical Medical Assisting, Third Edition is part of a dynamic learning system that includes a textbook, workbook, interactive CD-ROM, and instructor support materials. The new edition maps to the latest CAAHEP Standards and Guidelines for Medical Assisting Educational programs and the ABHES Program Requirements and Curriculum. Delmar is a part of Cengage Learning. This edition provides great opportunities for critical thinking through case studies, scenarios, and features tying to both of Delmar's Medical Assisting DVD series. New features include Spotlight on Certification for CMA, RMA, and CMAS, reflective of the 2005 CMA certification exam outline; HIPAA boxes; ABHES and CAAHEP Featured Competencies; and Critical Thinking question boxes.


Bundle: Delmar's Comprehensive Medical Assisting and HIPAA for Medical Office Personnel  (ISBN-10: 141800782X | ISBN-13: 9781418007829)

Delmar's Comprehensive Medical Assisting, 3rd Edition bundled with HIPAA for Medical Office Personnel.


Text bundled with Vital Signs for the Medical Assistant CD ROM  (ISBN-10: 1418059692 | ISBN-13: 9781418059699)


Comp Med Assisting Admin and Clinical Comp bundled with DL Clinical Handbook for the Medical Office  (ISBN-10: 1428394699 | ISBN-13: 9781428394698)


Bundle Comp Med Assisting Admin and Clinical Comp with Workbook and Venatech IV Trainer  (ISBN-10: 1418035440 | ISBN-13: 9781418035440)


Text bundled with Workbook and Synapse v1.0 CD  (ISBN-10: 1428313699 | ISBN-13: 9781428313699)


Text bundled with Health Care Career Exploration CD ROM  (ISBN-10: 1418060135 | ISBN-13: 9781418060138)


Bundle: Text + Workbook  (ISBN-10: 1418008400 | ISBN-13: 9781418008406)

This third edition is the most comprehensive and dynamic learning package on the market for Medical Assisting. It boasts the most skills and procedures covered and includes key areas either not found or lightly touched on in other books such as: History of Medicine, Professional Procedures, coverage of OSHA and CLIA, and transcription. All ABHES and CAAHEP competencies are covered. The new edition maps to the latest CAAHEP Standards and Guidelines for Medical Assisting Educational programs and the ABHES Program Requirements and Curriculum. Comprehensive Medical Assisting: Administrative and Clinical Competencies provides more opportunity for critical thinking through case studies, critical thinking questions, scenarios, and features tying to both of Delmar's Medical Assisting DVD series. The book also emphasizes softer skills such as professionalism and practical skills including how to comply with HIPAA regulations and deal with privacy issues on the job. Delmar is a part of Cengage Learning.


Meet the Author

About the Author

Wilburta Q. Lindh

Wilburta (Billie) Q. Lindh, CMA (AAMA), holds professor emerita status at Highline Community College in Des Moines, Washington, where she served as director and consultant to the Medical Assistant Program. During her tenure at the college, she received the Outstanding Faculty Member of the Year award for 2000. Lindh is a member of the SeaTac Chapter of the American Association of Medical Assistants (AAMA) and has lectured at AAMA seminars and conducted in-service workshops on various topics throughout the country. She is a coauthor of respected textbooks on medical assisting, radiology, and ophthalmology, as well as the medical assistant chapter in the GUIDE TO CAREERS IN THE HEALTH PROFESSIONS.

Marilyn S. Pooler

Marilyn S. Pooler, RN, MA, MEd, is a professor in medical assisting. She taught for more than 25 years at Springfield Technical Community College in Springfield, Massachusetts, and served as Department Chairperson for several years. She has served on the Certifying Board of the AAMA Task Force for test construction and was a site surveyor for the AAMA for many years. She presently teaches refresher courses to medical assistants, licensed practical nurses, and registered nurses at Springfield Technical Community College.

Carol D. Tamparo

Formerly Dean of Business and Allied Health, Lake Washington Technical College, Kirkland, WA Co-Author of three additional texts for use with allied health professionals Member of SeaTac American Association of Medical Assistants Past President of Lake Washington College Foundation. You can find me on Facebook.

Barbara M. Dahl

Barbara M. Dahl, CMA (AAMA), CPC, served as a faculty member and coordinator of the Medical Assisting Program at Whatcom Community College in Bellingham, Washington, for 20 years. She continues to be an active member of several professional organizations, including the Whatcom County Chapter of Medical Assistants, the Washington State Society of Medical Assistants, the American Association of Medical Assistants (AAMA), and the Washington State Medical Assisting Educators. Dahl is also actively involved in medical management and personnel consulting, curriculum development, and program accreditation advising, as well as advocating for medical assistants to enjoy the right to practice in Washington.