Business and Society: A Strategic Approach to Social Responsibility, 4th Edition

  • Debbie M. Thorne Texas State University, San Marcos
  • O. C. Ferrell University of New Mexico
  • Linda Ferrell University of New Mexico
  • ISBN-10: 1439042314
  • ISBN-13: 9781439042311
  • 696 Pages Paperback 
  • Previous Editions: 2008, 2005, 2003
  • © 2011 | Published
  • College Bookstore Wholesale Price = $186.00 
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About The Solution

Overview

BUSINESS AND SOCIETY: A STRATEGIC APPROACH TO SOCIAL RESPONSIBILITY AND ETHICS, Fourth Edition, introduces a strategic social responsibility framework for courses that address the role of business in society. Social responsibility is presented as the extent to which a business adopts a strategic focus for fulfilling the economic, legal, ethical, and philanthropic responsibilities expected by all its stakeholders. In this fourth edition, the authors present the most up-to-date findings in the field, describe best practices, encourage student decision-making, provide cutting-edge cases, and inspire the application of social responsibility principles to a variety of situations and organizations. The soft cover format is affordable to students and provides more opportunities for instructors to supplement the course content or to further customize the content to meet their needs. Additionally, a comprehensive teaching and learning package ensures that business students understand and appreciate concerns about business ethics, social auditing, corporate social responsibility, corporate governance, sustainability, and a host of other factors involving a global perspective for today's business leaders.


Additional Product Information

Features/Benefits

  • The "Responsible Business Debate" at the end of each chapter presents a controversial issue and provides two competing perspectives. These debates are excellent opportunities for class teams to defend a position and analyze topics in depth.
  • "Experiential Exercises" are included at the end of each chapter and require students to apply, synthesize, and evaluate social responsibility concepts in the context of business practices.
  • "What Would You Do?" minicases present scenarios where ethics, responsibilities, morals, workplace conduct, and other related issues are highlighted. Students assume the role of decision maker and decide what course of action would best suit the company or individual based on chapter concepts.
  • "Role Playing" exercises in the Instructor's Resource Manual promote team work and give students the opportunity to develop decision-making skills. Teaching Notes are also provided in the manual, which is available on the Instructor's Resource CD, and the online instructor Companion Website.

What's New

  • Sixteen new and updated case studies examine the best and worst ethical business practices, including cases on Countrywide Financial, AIG, Bernard Madoff, The American Red Cross, Beyond Petroleum, and Mattel.
  • A new chapter, "Sustainability Issues," discusses strategic approaches for ensuring the long-range well-being of the natural environment.
  • A new chapter, "Social Responsibility in a Global Environment," focuses on global issues and highlights the importance of cultural intelligence, global stakeholders, national competitiveness, and global standards of social reporting.
  • An "Ethical Responsibilities in Finance" insert highlights the social responsibility issues related to the recent financial crisis.
  • An "Earth in the Balance" feature presents emerging sustainability issues.

Table of Contents

1. SOCIAL RESPONSIBILITY FRAMEWORK.
Social Responsibility Defined. Development of Social Responsibility. Global Nature of Social Responsibility. Global Initiatives: International Business and Poverty Reduction. Benefits of Social Responsibility. Framework for Studying Social Responsibility.
2. STRATEGIC MANAGEMENT OF STAKEHOLDER RELATIONSHIPS.
Stakeholders Defined. Stakeholder Issues and Interaction. Performance with Stakeholders. Development of Stakeholder Relationships. Implementing a Stakeholder Perspective in Social Responsibility. Link Between Stakeholder Relationships and Social Responsibility.
3. CORPORATE GOVERNANCE.
Corporate Governance Defined. History of Corporate Governance. Corporate Governance and Social Responsibility. Issues in Corporate Governance Systems. Corporate Governance Around the World. Future of Corporate Governance.
4. LEGAL, REGULATORY, AND POLITICAL ISSUES.
Government's Influence on Business. Business's Influence on Government and Politics. The Government's Strategic Approach for Legal and Ethical Compliance.
5. BUSINESS ETHICS AND ETHICAL DECISION MAKING.
The Nature of Business Ethics. Foundations of Business Ethics. Ethical Issues in Business. Understanding the Ethical Decision-Making Process.
6. STRATEGIC APPROACHES TO IMPROVING ETHICAL BEHAVIOR.
The Need for Organizational Ethics Programs. Codes of Conduct. Ethics Officers. Ethics Training and Communication. Establishing Systems to Monitor and Enforce Ethical Standards. Continuous Improvement of the Ethics Program. Implementing Organizational Ethics Programs.
7. EMPLOYEE RELATIONS.
Employee Stakeholders. Responsibilities to Employees. Strategic Implementation of Responsibilities to Employees.
8. CONSUMER RELATIONS.
Consumer Stakeholders. Responsibilities to Consumers. Strategic Implementation of Responsibilities to Consumers.
9. COMMUNITY RELATIONS AND STRATEGIC PHILANTHROPY.
Community Stakeholders. Responsibilities to the Community. Corporate Philanthropy. Strategic Philanthropy Defined. Strategic Philanthropy and Social Responsibility. Stakeholders in Strategic Philanthropy. Implementation of Strategic Philanthropy.
10. TECHNOLOGY ISSUES.
The Nature of Technology. Technology's Influence on the Economy. Technology's Influence on Society. Strategic Implementation of Responsibility for Technology.
11. SUSTAINABILITY ISSUES.
Global Environmental Issues. Environmental Policy and Regulation. Alternative Energy. Business Response to Sustainability Issues. Strategic Implementation of Environmental Responsibility.
12. SOCIAL RESPONSIBILITY IN A GLOBAL ENVIRONMENT.
Cultural Intelligence. Global Stakeholders. National Competitiveness. Global Development. Global Reporting Initiative.

Cases:
1. Monsanto Attempts to Balance Stakeholder Interests.
2. Wal-Mart: The Future Is Sustainability.
3. The American Red Cross.
4. Countrywide Financial: The Subprime Meltdown.
5. Coping with Financial and Ethical Risks at American International Group (AIG).
6. Starbucks’ Mission: Social Responsibility and Brand Strength.
7. The Fraud of the Century: The Case of Bernard Madoff.
8. Nike: Managing Ethical Missteps Sweatshops to Leadership in Employment Practices.
9. Banking Industry Meltdown: The Ethical and Financial Risks of Derivatives.
10. The Coca-Cola Company Struggles with Ethical Crises.
11. Enron: Questionable Accounting Leads to Collapse.
12. BP (Beyond Petroleum) Focuses on Sustainability.
13. Tyco International: Leadership Crisis.
14. Mattel Responds to Ethical Challenges.
15. Home Depot Implements Stakeholder Orientation.
16. New Belgium Brewing: Ethical and Environmental Responsibility.

Supplements

Instructor Supplements

Instructor Supplements

All supplements have been updated in coordination with the main title. Select the main title’s "About the Solution" tab, then select "What's New" for updates specific to title's edition. For more information about these supplements, or to obtain them, contact your Learning Consultant.

Interactive eBook  (ISBN-10: 0840062907 | ISBN-13: 9780840062901)

List Price = $144.95  | College Bookstore Wholesale Price = $107.00


Management CourseMate with eBook Instant Access Code  (ISBN-10: 0538496010 | ISBN-13: 9780538496018)

Cengage Learning's CourseMate brings course concepts to life with interactive learning, study, and exam preparation tools that support the printed textbook. Maximize your course success with the integrated eBook and chapter-specific learning tools that include flashcards, quizzes, videos, and more in your CourseMate. Key Features: Interactive eBook, Engagement Tracker, Learning Objectives, Tutorial Quizzes, Glossary and Flashcards, and Web Links and References.

List Price = $138.00  | CengageBrain Price = $138.00  | College Bookstore Wholesale Price = $138.00


Product Web Site  (ISBN-10: 0538468467 | ISBN-13: 9780538468466)

The Instructor Companion Website can be found at http://www.cengage.com/management/thorne. It includes a complete Instructor Manual, Word files from both the Instructor Manual and Test Bank, and PowerPoint® slides for easy downloading and customization.


WebTutor™ on Blackboard® Instant Access Code  (ISBN-10: 0538495790 | ISBN-13: 9780538495790)

Whether you want to Web-enable your class or teach entirely online, WebTutor™ provides customizable text-specific content within your course system. This content-rich, web-based teaching and learning aid reinforces chapter concepts and acts as an electronic student study guide. WebTutor™ provides students with interactive chapter review quizzes, critical-thinking, writing-improvement exercises, flashcards, PowerPoint® slides, and links to online videos.

List Price = $39.00  | College Bookstore Wholesale Price = $39.00


WebTutor™ on WebCT™ Instant Access Code  (ISBN-10: 0538495596 | ISBN-13: 9780538495592)

Whether you want to Web-enable your class or teach entirely online, WebTutor™ provides customizable text-specific content within your course system. This content-rich, web-based teaching and learning aid reinforces chapter concepts and acts as an electronic student study guide. WebTutor™ provides students with interactive chapter review quizzes, critical-thinking, writing-improvement exercises, flashcards, PowerPoint® slides, and links to online videos.

List Price = $39.00  | College Bookstore Wholesale Price = $39.00


ExamView® Computerized Test Bank for Business And Society: A Strategic Approach to Social Responsibility And Ethics, Fourth  (ISBN-10: 0538466928 | ISBN-13: 9780538466929)

The Test Bank provides multiple-choice and essay questions for each chapter and includes a mix of objective and application questions. The computerized version of the Test Bank provides instructors with all the tools they need to create, author/edit, customize and deliver multiple types of tests. Instructors can import questions directly from the test bank, create their own questions, or edit existing questions. (ExamView® can be found on the IRCD; Test Bank Word files are on the IRCD and on the Instructor Companion Website.)


Instructor's Resource Manual for Business And Society: A Strategic Approach to Social Responsibility And Ethics, Fourth Edition  (ISBN-10: 0538466898 | ISBN-13: 9780538466899)

The comprehensive Instructor Resource Manual includes a syllabus guide, chapter outlines, answers to the discussion questions at the end of each chapter, comments on the experiential exercises at the end of each chapter, case notes, role play exercises, and a Video Guide. (Appears within the IRCD and in the online Instructor Companion Site)


WebTutor™ on Blackboard® Printed Access Card  (ISBN-10: 0538495804 | ISBN-13: 9780538495806)

Whether you want to Web-enable your class or teach entirely online, WebTutor™ provides customizable text-specific content within your course system. This content-rich, web-based teaching and learning aid reinforces chapter concepts and acts as an electronic student study guide. WebTutor™ provides students with interactive chapter review quizzes, critical-thinking, writing-improvement exercises, flashcards, PowerPoint® slides, and links to online videos.

List Price = $44.95  | College Bookstore Wholesale Price = $33.25

Watch Demo


Social Responsibility and Business, International Edition  (ISBN-10: 0538466863 | ISBN-13: 9780538466868)

SOCIAL RESPONSIBILITY AND BUSINESS, 4e, International Edition introduces a strategic social responsibility framework for courses that address the role of business in society. Social responsibility is presented as the extent to which a business adopts a strategic focus for fulfilling the economic, legal, ethical, and philanthropic responsibilities expected by all its stakeholders. In this fourth edition, the authors present the most up-to-date findings in the field, describe best practices, encourage student decision-making, provide cutting-edge cases, and inspire the application of social responsibility principles to a variety of situations and organizations. The soft cover format is affordable to students and provides more opportunities for instructors to supplement the course content or to further customize the content to meet their needs. Additionally, a comprehensive teaching and learning package ensures that business students understand and appreciate concerns about business ethics, social auditing, corporate social responsibility, corporate governance, sustainability, and a host of other factors involving a global perspective for today’s business leaders.

List Price = $250.95  | College Bookstore Wholesale Price = $186.00


Student Supplements

Student Supplements

All supplements have been updated in coordination with the main title. Select the main title’s "About the Solution" tab, then select "What's New" for updates specific to title's edition. For more information about these supplements, or to obtain them, contact your Learning Consultant.

Interactive eBook  (ISBN-10: 0840062907 | ISBN-13: 9780840062901)

List Price = $144.95  | College Bookstore Wholesale Price = $107.00


Management CourseMate with eBook Instant Access Code  (ISBN-10: 0538496010 | ISBN-13: 9780538496018)

Cengage Learning's CourseMate brings course concepts to life with interactive learning, study, and exam preparation tools that support the printed textbook. Access an integrated eBook, learning tools including flashcards, quizzes, and more, all designed specifically to work with BUSINESS AND SOCIETY: A STRATEGIC APPROACH TO SOCIAL RESPONSIBILITY, 4th Edition.

List Price = $138.00  | CengageBrain Price = $138.00  | College Bookstore Wholesale Price = $138.00


Product Web Site  (ISBN-10: 0538468467 | ISBN-13: 9780538468466)

The Student Companion Website can be found at http://www.cengage.com/management/thorne. It includes interactive quizzes, a glossary, company links, role-play scenarios, and experiential exercises. A Premium Companion Site is also available with a number of online study tools, including flashcards, additional interactive quizzes, student PowerPoint® slides, crossword puzzles, and games.

List Price = $46.95  | College Bookstore Wholesale Price = $34.50


WebTutor™ on Blackboard® Instant Access Code  (ISBN-10: 0538495790 | ISBN-13: 9780538495790)

Succeed in your business course with this anytime, anywhere customized learning solution that reinforces and clarifies complex concepts, provides online quizzes with instant feedback and other online learning tools, and keeps you connected to your textbook, instructor, and classmates.

List Price = $39.00  | College Bookstore Wholesale Price = $39.00


WebTutor™ on WebCT™ Instant Access Code  (ISBN-10: 0538495596 | ISBN-13: 9780538495592)

Succeed in your business law course with this anytime, anywhere customized learning solution that reinforces and clarifies complex concepts, provides online quizzes with instant feedback and other online learning tools, and keeps you connected to your textbook, instructor, and classmates.

List Price = $39.00  | College Bookstore Wholesale Price = $39.00


Social Responsibility and Business, International Edition  (ISBN-10: 0538466863 | ISBN-13: 9780538466868)

SOCIAL RESPONSIBILITY AND BUSINESS, 4e, International Edition introduces a strategic social responsibility framework for the role of business in society. Social responsibility is presented as the extent to which a business adopts a strategic focus for fulfilling the economic, legal, ethical, and philanthropic responsibilities expected by all its stakeholders. In the fourth edition, the authors present the most up-to-date findings in the field, describe best practices, encourage you to make your own informed decisions, provide cutting-edge cases, and inspire the application of social responsibility principles to a variety of situations and organizations. The soft cover format is affordable, and the authors' approach will help you understand and appreciate business ethics, social auditing, corporate social responsibility, corporate governance, sustainability, and a host of other factors involving a global perspective for today's business leaders.

List Price = $250.95  | College Bookstore Wholesale Price = $186.00


Meet the Author

About the Author

Debbie M. Thorne

Debbie Thorne is Chair of the Department of Marketing at Texas State University, San Marcos. Previously, she served as Director of the Center for Ethics at The University of Tampa. Debbie received her Ph.D. from The University of Memphis and a M.S. in Marketing from Texas A&M University. She has published articles in many journals and is the recipient of awards for excellence in both teaching and research. Debbie has been elected to leadership positions in the American Marketing Association and Society for Marketing Advances and serves on the Board of Directors for the Direct Selling Education Foundation and e-businessethics.com.

O. C. Ferrell

O. C. Ferrell (Ph.D., Louisiana State University) is a professor of marketing and Creative Enterprise Scholar in the Anderson School of Management, University of New Mexico. He recently served as the Bill Daniels Distinguished Professor of Business Ethics at the University of Wyoming and previously served as chair of the Colorado State University Marketing Department. He has also served on the faculties of the University of Memphis, Texas A&M University, and Illinois State University. Dr. Ferrell is a past president of the Academic Council of the American Marketing Association and chaired the AMA Ethics Committee, which developed the AMA Code of Ethics and the AMA Code of Ethics for Marketing on the Internet under his leadership. In addition, he is a former member of the Academy of Marketing Science Board of Governors and is the current AMS vice president of publications. Dr. Ferrell is also a Society of Marketing Advances and Southwestern Marketing Association Fellow, and he serves as marketing ethics and social issues section editor of the JOURNAL OF MICROMARKETING. He is the co-author of 18 books and approximately 75 articles published in the JOURNAL OF MARKETING RESEARCH, JOURNAL OF MARKETING, JOURNAL OF BUSINESS ETHICS, JOURNAL OF BUSINESS RESEARCH, JOURNAL OF THE ACADEMY OF MARKETING SCIENCE, JOURNAL OF PUBLIC POLICY MARKETING, and other journals.

Linda Ferrell

Dr. Linda Ferrell (Ph.D. University of Memphis) is Professor of Marketing and Bill Daniels Professor of Business Ethics at the University of New Mexico. Dr. Ferrell has coauthored BUSINESS AND SOCIETY with O. C. Ferrell and Debbie M. Thorne and is co-author of BUSINESS IN A CHANGING WORLD with O.C. Ferrell and Geoff Hirt. She won the best paper award twice at the American Marketing Association's National Summer Educators Meeting and has published over 30 articles in Journal of the Academy of Marketing Science, Journal of Public Policy & Marketing, Journal of Personal Selling & Sales Management, AMS Review, Journal of Strategic Marketing, Journal of Business Ethics, Case Research Journal, as well as others. She leads the Bill Daniels Teaching Business Ethics Initiative at the University of New Mexico. This initiative involves a $1.25 million grant from the Daniels Fund that involves business ethics outreach activities and the development of business ethics teaching resources.

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